571 Process Training Jobs - Page 8

Key Responsibilities: Training Delivery & Facilitation: Conduct new hire training (NHT) and ongoing refresher training for sales agents in the donation process. Develop and deliver engaging, interactive, and practical training sessions that improve agents' communication, persuasion, and sales skills. Train agents on handling objections, and building trust with potential donors. Ensure training aligns with business objectives, sales targets, and compliance guidelines. Conduct role-plays, mock calls, and live call assessments to enhance agent confidence and performance. Reporting & Continuous Improvement: Track training effectiveness through KPIs such as sales performance, retention, and quality scores. Provide regular reports and feedback to management on training outcomes and agent readiness. Qualifications & : Experience1 + years of training experience in BPO sales, or telesales. Sales ExpertiseStrong understanding of sales techniques, and call handling. Communication Skills: Excellent verbal, written, and interpersonal skills. Training & CoachingExperience in classroom training, coaching, and performance monitoring. Tech SavvyComfortable with CRM software, call monitoring tools, and reporting dashboards. date time teachback personal round of interview

Provide correct information, report error trends & propose action plan to mitigate errors. Organize quality calibration sessions with all employees. Identifying Training Needs (TNI) & conducting Refreshers, PKTs to improve the process knowledge gaps.

Key Responsibilities: Training Delivery & Facilitation: Design, develop, and deliver sales and CX training programs for new hires and existing sales staff. Facilitate in-person and virtual workshops focusing on customer-centric sales approaches, communication, and relationship-building. Sales Process & Product Knowledge: Train team members on the end-to-end car sales process, CRM usage, and compliance standards.

Call or What's app Sourabh @ 9779924404 We Are Ready with Work From Office BPO Job For You No previous experience necessary Must be Good in English Communication Skills Rotational Shifts Job location is Chandigarh / Mohali Immidiate Joining

We are looking for a skilled and proactive Process Trainer with strong communication and documentation skills to join our team. The ideal candidate should be capable of conducting effective training sessions for new joiners, ensuring they are well-versed in our operational processes and standards. Key Responsibilities: Conduct onboarding and process training sessions for new hires. Create and maintain training materials, process documents, and manuals. Monitor the effectiveness of training programs and provide feedback for improvement. Collaborate with process managers and team leads to stay updated on any changes or updates in procedures. Provide ongoing support and refresher training as needed. Required Skills: Excellent verbal and written communication in English. Strong documentation and presentation skills. Ability to explain complex processes in a simple and structured manner. Prior experience in training or mentoring roles is a plus. Qualifications: 2 to 4 years of relevant experience in a process training or process associate role. Proven ability to manage and deliver training in a structured environment.

Managing NHT batches till their OJT completion • Conducting TNIs, Refreshers, PKTs and driving learning completion • Self-login and processing customer interactions • Conduct quality audits and provide feedback to advisors • Maintain process update Required Candidate profile Job Location: Mumbai, Bhayandar Shifts: Rotational Day Shifts Workdays: 6 days Education: Minimum HSC/ Graduate Experience: Minimum 1 year as a Trainer Conducting TNIs, Refreshers, PKTs and

The role will oversee the operations related training for different functions First Mile, MidMile, Last Mile, FTL Operations, LTL Operations. The core focus will be on performance related metrics training, job role related scheduled curriculum training and induction training. The role also demands superior analytics acumen to identify areas / facilities which require extra emphasis on training. The Manager Training will research, design, develop, deliver, and evaluates training initiatives that promote people capabilities throughout the organization. This role also monitor the effective roll out of training via 300+ Ops Coaches in the network. 1. Oversee the training team of Delhivery Academy by ensuring all the trainers achieve the KPIs set by the organization. 2. Plans and coordinates all onsite and virtual training activities of the Ops staff (frontline to middle-management) to include resource, calendar and venue coordination, facilitator preparation, material preparation and/or other logistics related items. Ensures training records are maintained. 3. Designs and delivers training - both face to face and virtual training within time and budget constraints. Working with stakeholders and subject matter experts (SME's) to make the training more relevant to the business objective. 4. Monitors and evaluates training programs effectiveness, success, and outcome periodically. 5. Plan, conduct and oversee Ops metric focused on-the-job coaching and scheduled training to improve the performance of Ops facilities First Mile, Middle Mile, Last Mile, Returns, FTL Ops, LTL Ops, Fulfillment Ops. 6. Manages and oversees the learning management system (LMS) learning experience; analyze learner performance and engagement. Work with team to enact any needed improvements or changes needed. 7. Conducts effective induction and orientation sessions. 8. Communicates with key stakeholders to obtain knowledge and understanding of business needs and operations. 9. Other duties and responsibilities as determined by Head Delhivery Academy 10. Travel extensively (PAN India) to various Delhivery facilities as and when required Interactions with Internal and External Stakeholders - This role will interact with both internal and external groups. Responsibilities are multi-faceted, working with Ops Functional and Regional Heads, Academy Content Team, Control Tower Team, Tech, Data Teams, third party e-Learning Platform providers, National Skill Development Council etc. Education & Work Experience - 1. MBA preferred (Basic Education level Bachelors Degree 2. Certificates in Training domain preferred 3. Knowing the regional language is a must

Assistant Manager (B2) Training (Team Contributor) Reporting: Assistant Manager Training will report to the Training Leader / Group Manager of the Account(s) Primary Duties & Responsibilities: Develop and lead a team of highly competent Trainers, delivering the best of training experience to the Account(s). Drive Training efficiency and effectiveness for the Account, through the Training Metrics. Plan, execute and monitor all training & development interventions to enhance team and operational excellence. Drive training related change management and compliance programs for the Account. Drive content management and instructional design with the latest technology and practices to stay ahead of the competition. Drive ROI for the learning investment in people and value delivered to business. Be the ambassador for latest & innovative practices and technology and implement the best practices for the Account(s). Lead and develop a high-performing team supporting the Account. Desired Experience and Skills : Graduate / Post Graduate Overall work experience of 5-8 years of work experience in F&A with Commerce degree with 3- Years and above experience in Training Preferred experience in digitalization of training delivery Knowledge & experience of Lean, Six Sigma and Agile methodology Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and adapts to WNS Values Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid changes. Shift- US Shift (5:30pm to 2:30am) WFO only Qualifications Qualification: Commerce Graduate Overall Experience: 5-8 years of work experience in F&A with Commerce degree 3- Years and above experience in Training

Department: Learning & Development / Training Reports to: General manager of Training Type: Full-time Position Summary:This role for the Training Digital Content Team is responsible for leading a team of content creators, , content developers, and multimedia specialists to deliver engaging, effective, and scalable digital learning solutions. This role oversees the strategy, planning, execution, and quality assurance of digital training content across the organization, ensuring alignment with business goals and learning objectives. Key Responsibilities: Team Leadership:o Lead, mentor, and manage a team of digital content creators, ensuring high performance, professional growth, and collaboration.o Set clear team goals, manage workload distribution, and oversee project timelines and deliverables. Content Strategy & Development: o Drive the strategy for digital learning content creation, including eLearning modules, videos, simulations, and other interactive formats. o Ensure instructional soundness, brand consistency, and learner engagement in all content. Stakeholder Collaboration: o Partner with subject matter experts (SMEs), trainers, HR, and business units to identify learning needs and design appropriate content. o Act as a liaison between the digital content team and internal clients to manage expectations and ensure satisfaction. Process & Technology Management: o Oversee the adoption of content development tools, platforms (e.g., LMS, LXP), and production workflows to improve efficiency and scalability.o Establish and maintain content development standards, templates, and best practices. Quality Assurance:o Ensure all digital training materials meet quality, accessibility, and compliance standards.o Monitor effectiveness through learner feedback, assessments, and performance metrics; iterate based on data. Budgeting & Reporting:o Manage project budgets, timelines, and resource allocation.o Provide regular status updates and performance reports to leadership. Qualifications: Bachelors or degree in with exposure to Education Technology, Communications, or a related field. 7+ years of experience in digital learning or instructional design, including 3+ years in a leadership or managerial role. Strong understanding of adult learning principles, learning technology, and content development tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia). Experience with Learning Management Systems (LMS) and SCORM/xAPI compliance. Excellent project management, communication, and stakeholder management skills. Proven ability to lead and inspire creative teams in a fast-paced environment. Preferred Skills: Experience working in a global or cross-functional training environment. Familiarity with agile development methodologies and rapid eLearning development. Knowledge of accessibility standards and localization best practices Qualifications Graduate, with experience in Training content creation and digital tool implementation

Key Responsibilities: New business Transition/Knowledge Acquisition , Transfer and Training BAU . Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations Attends meetings WBR /MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches EWS New Hire programs Manage internal stake holders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization Accounts Supported: TMCReports To: Sr.General Manager /General Manager Training Must have skills : Corporate Management Experience /People management / Strategic thinking / data management and analysis Qualifications Graduate Travel/TMC experience preferred.

In these roles, you will be responsible for: Conducting/managing industry, process, compliance and refreshers programs (as applicable). Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars. Developing/managing content (SOPs and training materials) as per NTT/client standards. Evaluating impact to business by measuring training effectiveness (feedback on training, performance during training and on the job performance). Reporting training progress and training dashboards to management. Participating in client presentations and demonstrating training capabilities. Requirements for this role include: Overall 6+ year(s) of experience in BPO/International Banking Domain/Training. 3+ year(s) of experience in the International Banking industry that required an understanding of basic banking concepts 2+ years(s) of experience in conducting new hire, refresher and compliance training for team members in International Banking Domain. Work shifts for this position will be scheduled between Monday-Friday (IST): Shift 1: 2 PM to 12 AM Shift 2: 6 PM to 3 AM. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement. Milki Bisht| Sr. Recruiter India Business | NLB Services Pvt Ltd |+91 9151206474 Email id milki.bisht@nlbtech.in

Roles and Responsibilities Design and deliver training programs for process training, OJT (On-the-Job Training), TTI (Training Need Identification), TNA (Training Needs Analysis), and product training. Develop and maintain effective learning materials, including manuals, guides, and online resources. Conduct needs assessments to identify skill gaps and develop targeted training solutions. Collaborate with subject matter experts to create engaging and interactive training content. Evaluate the effectiveness of training programs through feedback mechanisms. Desired Candidate Profile Overall 3 years of experience 1 Year in process training. Excellent communication, presentation, and interpersonal skills. Ability to work independently with minimal supervision while prioritizing multiple projects simultaneously.

Warm Greetings, Hiring: Induction Trainers | 8 Openings | Bangalore Position: Induction Trainer Experience: 2 to 6 Years Location: Bangalore (Work from Office) Openings: 8 Qualification: Any Graduate Max CTC: Up to 7 LPA Industry Preference: Insurance Firms / International BPO / KPO Job Description: We are seeking enthusiastic and experienced Induction Trainers to join our dynamic training team. The ideal candidate will have experience in delivering new hire induction training, preferably within the insurance , BPO , or KPO industry, and possess excellent communication and facilitation skills. Key Responsibilities: Conduct new hire induction and onboarding training sessions Deliver engaging and effective sessions on company policies, culture, and processes Coordinate with business units to align training content with process needs Evaluate training effectiveness and provide feedback for continuous improvement Maintain accurate training records, attendance, and feedback forms Support in creating and updating training content and materials Ensure smooth transition of new joiners to operational teams Desired Candidate Profile: 2 to 6 years of experience as a trainer (induction or process training) Excellent verbal and written communication skills Strong facilitation and presentation skills Prior experience in Insurance, International BPO, or KPO is highly preferred Ability to manage batches independently and deliver results under tight timelines Graduates from any stream are eligible Immediate joiners preferred Apply Now to Book Your Interview Slot Contact: 9986267393 / 7829336034 / 9380300644 Work Location: Bangalore

providing the day-to-day functional direction to agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching & developmental feedback & readiness recommendations Required Candidate profile Proven experience in training methodologies & soft skills Process Training-Voice Process International BPO Exp 24*7 shifts 5 days working Suvidha Mahajan suvidham@emsol.co.in 9911254430

Key Responsibilities: Quality Assurance Responsibilities: Monitor and evaluate inbound/outbound calls to assess agent performance against quality benchmarks. Provide detailed feedback and coaching to agents to improve call quality, compliance, and customer satisfaction. Identify gaps in process knowledge or soft skills and recommend targeted interventions. Maintain accurate quality reports and dashboards; present insights to leadership and suggest continuous improvement actions. Assist in root cause analysis of quality issues and collaborate on corrective action plans. Key Skills: Strong verbal and written communication Interpersonal and coaching skills Analytical and attention to detail Time management and organization Adaptability and problem-solving

The ideal candidate will conduct onboarding, upskilling sessions, assessments, and collaborate with operations to ensure process accuracy, efficiency, and alignment with U.S. mortgage regulations and client expectations.

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor's degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint Should have excellent English communication skills and facility skills Should be flexible to work in the shifts. Two Way Cab. Looking for Immediate joiners. Interested candidates can share their profile to below mentioned mail ID. seema.madhavi@sagilityhealth.com Contact No:8639685017 Thanks & Regards, TA Team Sagility

Role & responsibilities Deliver product, process, tech & customer service training to retail staff of Retail stores Practice different methodologies and use practical approaches towards learners. Collaborate and work closely with business- Business Heads/Zonal Managers to deliver business goals through training interventions. Measure results and provide timely feedback to learners. Manage attrition during training. Develop and maintain content for the various learning needs. Do OJT & Classroom Training. Maintaining the Reports of Refreshers / On Job Training and doing business Impact training. Identify training needs and preparation of training calendar. Preferred candidate profile Experience in Retail Industry Experience in Training for a minimum of 4-7 Years Preferred candidate profile Candidate could be from Sales or training background. Should have understanding of Sales.

Regional Retail Trainer/Field Trainer - JD As a Regional Retail Trainer, you will deliver effective training and develop our retail team to achieve their targets and contribute to the overall success of our organization. Responsibilities: Collaborate with the Sr. Training Manager to develop and implement effective training programs for the assigned retail team. Conduct engaging and interactive training sessions for retail teams both in-person and remotely. Provide in-depth product knowledge training to ensure the retail team is equipped to confidently present and sell our products. Deliver training on sales techniques, negotiation skills, customer service, and other relevant skills to enhance the retail team's performance. Conduct onboarding training sessions for new hires and familiarizing them with company policies, procedures, and product knowledge. Assess the performance of the sales team during training sessions and provide constructive feedback and coaching to address performance gaps. Work closely with store and cluster managers to align training initiatives with sales goals and identify specific training needs. Maintain updated records of training curriculum and material. Skills Required: Bachelor's degree in a relevant field or equivalent practical experience. 2-5 years of experience as a retail trainer, sales trainer, or in a similar training role. Strong knowledge of retail industry practices, sales techniques, and customer service principles. Excellent communication and presentation skills Ability to design and deliver effective training programs, utilizing a variety of training methods and techniques. Proficient in the MS Office suite and other training software/tools. Strong analytical and problem-solving skills Flexibility to travel within the assigned region as required. Languages: Telugu & English.

Role & responsibilities Preferred candidate profile

We are seeking an experienced and qualified Retail Trainer to provide high-quality training to our candidates. The ideal candidate should have Fluency in English language & Hindi, with a strong background in Training

We're seeking an experienced Customer Care Executive Trainer to design, deliver, and evaluate training programs for customer care representatives. The ideal candidate will have expertise in customer service, training delivery

We're seeking an experienced Customer Care Executive Trainer to design, deliver, and evaluate training programs for customer care representatives. The ideal candidate will have expertise in customer service, training delivery

We're seeking an experienced Customer Care Executive Trainer to design, deliver, and evaluate training programs for customer care representatives. The ideal candidate will have expertise in customer service, training delivery

Looking for Process Trainers with excellent communication and presentation skills. Strong training basics with the ability to work under pressure. Perform training sessions with new employees/Associates. Able to communicate in Hindi & English. Required Candidate profile Knowledge about Mobile & IT industry & any regional languages would be preferred. Able to respond quickly and logically on mails. Can create PPT’s after understanding any process. Open to travel. Perks and benefits Best in the industry