8639 Process Improvement Jobs - Page 3

Role Responsibilities : Lead regional warehouse loss prevention and inventory protection initiatives. Conduct audits, monitor CCTV, and enforce SOP compliance to prevent security breaches. Investigate incidents related to theft, fraud, and security violations, escalating when necessary. Train warehouse teams in security protocols and support business continuity planning. Key Deliverables : Reduced inventory losses through proactive audits, reviews, and CAPA execution. Timely and thorough investigation reports with root cause analysis and preventive actions. Compliance with security SOPs and effective surveillance across all warehouse sites. Improved cross-functional coordination and training outcomes related to security and loss prevention.

Role Responsibilities : Manage and coordinate the day-to-day activities of vendors, ensuring smooth operations. Inspect materials used at the site to ensure compliance with the approved specifications in the BOQ. Identify areas for process improvement and implement initiatives to enhance operational efficiency, productivity, and satisfaction. Collaborate with cross-functional teams to optimize operations, resolve bottlenecks, and ensure timely task completion. Key Deliverables : Efficient vendor coordination leading to timely completion of tasks. High-quality assurance through thorough material inspection. Continuous process improvement initiatives contributing to enhanced operational performance. Effective stakeholder collaboration ensuring smooth communication and issue resolution.

Role Responsibilities : Set and enforce SOPs for Pods, monitor customer complaints, and take corrective action when necessary to ensure consistent order acceptance and restaurant ratings. Manage financial and P&L performance at the unit level, monitor costs, and ensure adherence to the Annual Operations Plan (AOP). Oversee training and professional development for direct reports, ensuring optimal team performance and low attrition rates. Ensure compliance with food safety regulations and implement safety measures, tracking performance through safety scorecards. Key Deliverables : Achieve AOP targets by monitoring and improving unit-level performance and identifying cost-reduction opportunities. Ensure regular audits, track inventory, and review expenses to minimize wastage and excess stock. Execute process improvements and innovative solutions to enhance food safety and overall operational efficiency. Maintain a high level of team performance through regular feedback, training, and career development initiatives.

1. Product registrations /Submissions -Leads and coordinates project registrations for complex filings, including new product introductions -Identifies and collects data needed, or delegates where appropriate -Seeks and evaluates expert advice and technical support where necessary -Prepares responses to deficiency letters 2. Relationships Cross Functional team work -Represents Regulatory Affairs at relevant meetings and presents agreed RA position -Provides expert advice and technical support to cross-functional colleagues -Monitors actual versus planned activities and timelines. -Proactively identifies, communicates and mitigates risks and issues impacting project progression. 3. Affiliate Coordination -Maintains strong working relationships with Regional Product leads and Affiliate colleagues -Finds ways to improve ways of working and knowledge sharing 4. Compliance across Life-Cycle -Assesses and approves change requests and ensures files are updated accordingly -Has expert knowledge of legislation and current developments across different areas of business -Acts as a subject matter expert -Manages corrective action plans and drives to completion within agreed timelines 5. Strategy -Leads and coordinates the development of regulatory product strategies for assigned products and projects -Identifies, communicates and mitigates regulatory risks 6. Process Improvement -Identifies opportunities and proactively takes steps to implement improvements -Leads the development of position papers work aids etc 7.Health Agency Interaction -Takes a leading role in preparing for and attending Health Agency meetings as appropriate -Liaises (including acting as the single point of contact if necessary) with Notified Bodies and other medical device organisations (may not be applicable to all staff) 8. Licensing Reviews -Leads and coordinates regulatory due diligence activities for assigned projects 9. Technical competency -Has expert knowledge of global regulatory requirements -Has specialist regulatory knowledge across multiple countries, region, product class requirements -Has expert knowledge across product protfolios -Ensures knowledge remains current CORE COMPETENCIES Anticipation -Develops scenario and contingency plans that ensure achievement for results under changing conditions and situations -Proactively implements change to mitigate risks, solve issues or improve processes and ways of working. -Actively gathers customer inputs in order to anticipate and fulfill their needs and requirements -Manages internal/external stakeholders to identify and address issues -Understands the situation or audience and adjusts approach to achieve desired outcomes Adaptability -Effectively prioritizes and plans long-term (months/years) work tasks and projects, including the work of others -Has big picture thinking to Identify synergies and opportunities across the organisation -Regularly reviews commitments and re-prioritises activities or negotiates timelines as necessary -Reacts quickly to solve problems and issues as they arise -Provides guidance, advice and mentoring to colleagues Initiative -Understands the organisation and the roles of other functions -Proactively anticipates, mitigates and avoids problems and issues -Proactively seeks feedback from manager and team members and adapts behaviour to improve performance -Maintains strong customer focus. Innovation -Uses intrapreneurial skills to identify and execute new or unique ways to address work problems and opportunities -Creates an environment of experimentation and uses failure as an opportunity to learn and take alternate action -Challenges current thinking and generates new ideas. Encourages others to do the same -Integrates information from multiple sources to generate unique insights or new solutions that increase competitiveness -Leverages diversity of people and thinking to create a competitive advantage -Collaborates across boundaries to create cross-business opportunities Integrity -Delivers high quality results -Meets agreed deadlines -Exhibits honesty and presents complete impartial information -Displays consistency between words and actions -Acknowledges and responds constructively to failures and mistakes -Expresses dissatisfaction constructively, without over-reacting Teamwork -Uses leadership skills drives completion of individual and shared goals and to develop the skills of others LEADERSHIP COMPETENCIES Set Vision and Strategy -Uses influencing and negotiation skills to drive strategic alignment of key cross-functional stakeholders -Drives the generation of robust regulatory strategies for complex global projects Build Organization and Inspire People -Mentors junior team members -Provides training and support on areas of subject matter expertise -Demonstrates strong leadership skills every day and encourages the same others to do the same -Provides insight, knowledge and leadership to improve functional area and build the business Drive Results -Displays energy and persistence to drive the organization forward -Delivers what is promised; holds self and others accountable for results, commitments and behaviors -Takes appropriate accountability for failure; does not blame others -Takes action in a timely manner, with urgency or caution as appropriate, but always in a planful way -Balances short-term and long-term priorities and maximizes the opportunities for both -Addresses organizational or cultural barriers that could prevent success Make Difficult Decisions -Identifies crisis situations and elevates appropriately Encourage an Open Environment and Knowledge Sharing -Provides accurate, frequent and constructive feedback to subordinates, peers and leaders -Openly shares information with peers and managers -Challenges and expects to be challenged Supervisory/ManagementResponsibilities: Direct Reports :None (individual contributor) Indirect Reports: None (individual contributor) Minimum Education: Bachelors Degree in pharmacy, biology, chemistry, pharmacology, or related subject Minimum Experience/Training Required: 10+ years experience in Regulatory Affairs, RD, Manufacturing or related area. By exception, less experience is acceptable, e.g. if supplemented by other relevant knowledge such as a higher degree in a related discipline.

Key Responsibilities : Test Planning & Strategy : Develop and implement test plans and strategies for optical systems, components, and devices to ensure they meet technical specifications, industry standards, and customer requirements. Test Execution : Oversee and coordinate the execution of optical tests, including performance testing, characterization, and reliability testing. Ensure that tests are carried out using the correct procedures, equipment, and software. Team Leadership : Lead and manage a team of optical test engineers and technicians. Provide guidance, training, and support to team members, ensuring that they are following best practices and maintaining high standards of work. Data Analysis & Reporting : Analyze test data and generate comprehensive reports that detail test results, identify issues, and provide recommendations for improvements. Communicate findings to relevant stakeholders, including engineers, product managers, and quality assurance teams. Troubleshooting & Issue Resolution : Diagnose and troubleshoot any issues identified during testing, collaborating with other engineering teams to find root causes and implement corrective actions. Equipment & Tool Management : Ensure that optical test equipment, such as optical power meters, spectrum analyzers, and interferometers, is properly calibrated and maintained. Identify and procure any necessary tools or equipment for new tests. Quality Assurance : Ensure compliance with internal quality standards, industry regulations, and customer requirements. Implement best practices for testing, reporting, and documentation. Process Improvement : Continuously review and improve testing processes to increase efficiency, reduce testing time, and improve the accuracy and reliability of test results.

Operations Monitoring daily unloading of coal trucks and wagons from multiple sources as per navigation plan set by coal procurement team Monitoring quality and quantity of received coal and arranging for change in composition to improve specifications of fed coal Conducting physical verification of coal in yards through total station or drone method along with stores and finance departments Getting samples tested in labs under quality department Reporting in order to inform procurement team so that supplier can change composition of coal in next consignments Conducting drop test to ensure accuracy of Belt Weight as per standard SOP Reviewing and monitoring implementations of SOPs and SMPs in all aspects of operation under jurisdiction Maintenance Monitoring execution of maintenance planning and its execution for availability and reliability of the Coal Handling Plant through shutdown, preventive, predictive schedules and breakdown maintenance activities. Planning and budgeting as well as execution of capex projects related to all technical up gradation and maintenance. Conducting departmental budget review with respect to CAPEX and expense budgets and optimizing efficiencies and departmental cost Achieving cost saving without compromising delivery by driving continuous process improvement across area of operation Implementing Safety & Sustainability standards and developing safety mechanism to achieve zero reported incident.

Strategic Focus Thought leadership and Continuous Improvement: Identify opportunities for automation/process improvements and implement changes to enhance team efficiency. Support senior leadership in adoption and execution of overall strategy as well as operational delivery encompassing accounting review standards and best practices. Self-driven and motivated with a focus on operational efficiency and continuous improvement. Ability to identify risks, cost efficiencies, and operational improvements. Operational Management Project Management : Oversee the review and delivery of financial statements and other accounting reports. Technical Oversight : Ensure adherence to US GAAP and IFRS; manage technical research. Client Service Delivery : Maintain high service levels and ensure accuracy and timeliness. Documentation : Ensure all accounting review activities are well-documented. Performance & Risk Management : Prepare and present performance and risk reports. Problem Solving : Address and resolve technical and disclosure issues. Escalation Management : Escalate issues at the right time and level. Strong organization and time management skills. People Leadership Team Management : Provide guidance and support to the accounting team; foster a high-performance culture. Supervise employees to ensure quality and productivity. Ability to lead a medium-sized team. Ability to work as part of a cross-cultural team. Strong presentation and communication skills with the ability to communicate clearly and effectively at all levels. Governance & Risk Ensure compliance with internal and external reporting deadlines. Identify and mitigate risks in performance and reporting. Escalation Management (also relevant here for risk control). Ability to effectively liaise with senior-level stakeholders to communicate issues, risks, and solutions. Manage technical research and application of US GAAP to accounting issues. Experience & Personal Attributes Educational and Professional Qualifications : Chartered Accountant / Master's degree in Business Administration, Commerce, Finance. Minimum of 7 years of experience in operations within the financial services industry, with at least 3 years managing teams of size more than 4 members. Personal Attributes : Strong analytical and problem-solving skills and ability to lead a medium-sized team. Support senior leadership in adoption and execution of accounting review standards and best practices. Ability to analyze, resolve and document problems and resolutions. Ability to work as part of a cross-cultural team. Strong organization and time management skills. Continuous improvement focus, with the ability to identify risks, cost efficiencies, and operational improvements. Ability to effectively liaise with senior-level stakeholders to communicate issues, risks, and solutions. Strong presentation and communication skills with the ability to communicate clearly and effectively at all levels. Self-driven and motivated with a focus on operational efficiency and continuous improvement.

Strategic Focus Thought leadership and Continuous Improvement: Identify opportunities for automation/process improvements and implement changes to enhance team efficiency. Support senior leadership in adoption and execution of overall strategy as well as operational delivery encompassing accounting review standards and best practices. Self-driven and motivated with a focus on operational efficiency and continuous improvement. Ability to identify risks, cost efficiencies, and operational improvements. Operational Management Project Management : Oversee the review and delivery of financial statements and other accounting reports. Technical Oversight : Ensure adherence to US GAAP and IFRS; manage technical research. Client Service Delivery : Maintain high service levels and ensure accuracy and timeliness. Documentation : Ensure all accounting review activities are well-documented. Performance & Risk Management : Prepare and present performance and risk reports. Problem Solving : Address and resolve technical and disclosure issues. Escalation Management : Escalate issues at the right time and level. Strong organization and time management skills. People Leadership Team Management : Provide guidance and support to the accounting team; foster a high-performance culture. Supervise employees to ensure quality and productivity. Ability to lead a medium-sized team. Ability to work as part of a cross-cultural team. Strong presentation and communication skills with the ability to communicate clearly and effectively at all levels. Governance & Risk Ensure compliance with internal and external reporting deadlines. Identify and mitigate risks in performance and reporting. Escalation Management (also relevant here for risk control). Ability to effectively liaise with senior-level stakeholders to communicate issues, risks, and solutions. Manage technical research and application of US GAAP to accounting issues. Experience & Personal Attributes Educational and Professional Qualifications : Chartered Accountant / Master's degree in Business Administration, Commerce, Finance. Minimum of 7 years of experience in operations within the financial services industry, with at least 3 years managing teams of size more than 4 members. Personal Attributes : Strong analytical and problem-solving skills and ability to lead a medium-sized team. Support senior leadership in adoption and execution of accounting review standards and best practices. Ability to analyze, resolve and document problems and resolutions. Ability to work as part of a cross-cultural team. Strong organization and time management skills. Continuous improvement focus, with the ability to identify risks, cost efficiencies, and operational improvements. Ability to effectively liaise with senior-level stakeholders to communicate issues, risks, and solutions. Strong presentation and communication skills with the ability to communicate clearly and effectively at all levels. Self-driven and motivated with a focus on operational efficiency and continuous improvement.

Strategic Focus Thought leadership and Continuous Improvement: Identify opportunities for automation/process improvements and implement changes to enhance team efficiency. Support senior leadership in adoption and execution of overall strategy as well as operational delivery encompassing accounting review standards and best practices. Self-driven and motivated with a focus on operational efficiency and continuous improvement. Ability to identify risks, cost efficiencies, and operational improvements. Operational Management Project Management : Oversee the review and delivery of financial statements and other accounting reports. Technical Oversight : Ensure adherence to US GAAP and IFRS; manage technical research. Client Service Delivery : Maintain high service levels and ensure accuracy and timeliness. Documentation : Ensure all accounting review activities are well-documented. Performance & Risk Management : Prepare and present performance and risk reports. Problem Solving : Address and resolve technical and disclosure issues. Escalation Management : Escalate issues at the right time and level. Strong organization and time management skills. People Leadership Team Management : Provide guidance and support to the accounting team; foster a high-performance culture. Supervise employees to ensure quality and productivity. Ability to lead a medium-sized team. Ability to work as part of a cross-cultural team. Strong presentation and communication skills with the ability to communicate clearly and effectively at all levels. Governance & Risk Ensure compliance with internal and external reporting deadlines. Identify and mitigate risks in performance and reporting. Escalation Management (also relevant here for risk control). Ability to effectively liaise with senior-level stakeholders to communicate issues, risks, and solutions. Manage technical research and application of US GAAP to accounting issues. Experience & Personal Attributes Educational and Professional Qualifications : Chartered Accountant / Master's degree in Business Administration, Commerce, Finance. Minimum of 7 years of experience in operations within the financial services industry, with at least 3 years managing teams of size more than 4 members. Personal Attributes : Strong analytical and problem-solving skills and ability to lead a medium-sized team. Support senior leadership in adoption and execution of accounting review standards and best practices. Ability to analyze, resolve and document problems and resolutions. Ability to work as part of a cross-cultural team. Strong organization and time management skills. Continuous improvement focus, with the ability to identify risks, cost efficiencies, and operational improvements. Ability to effectively liaise with senior-level stakeholders to communicate issues, risks, and solutions. Strong presentation and communication skills with the ability to communicate clearly and effectively at all levels. Self-driven and motivated with a focus on operational efficiency and continuous improvement.

Develop and implement quality management systems (QMS) to ensure compliance with industry standards and regulations Establish quality objectives and key performance indicators (KPIs) to monitor and improve overall product and process quality Lead cross-functional teams in identifying, analyzing, and resolving quality issues using different methodologies (COPC, Six Sigma, PDCA, 7 QC tools etc) Conduct root cause analysis (RCA) and implement corrective and preventive actions (CAPA) to address quality issues Plan and conduct internal audits to assess the effectiveness of the QMS and identify areas for improvement Use quality tools such as Failure Modes and Effects Analysis (FMEA), Control Charts, Box plot etc to monitor and improve process performance Automation and RPA: Collaborate with the automation team to identify repetitive tasks that can be automated, and assist in the implementation and monitoring of RPA solutions Act as a primary POC between the QA teams, OPS clients Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement and drive the QA process and structure Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders Implement initiatives and projects to counteract any possible trends, drive business KPIs Aggregate audit findings and analyze gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency Analyse quality and performance trends to provide recommendations for program improvement Responsible for the delivery of vendor quality metrics at MBRs and QBRs Key skills knowledge: Certification in Six Sigma (Green Belt is desirable Excellent problem-solving and analytical skills Strong leadership and communication skills, with the ability to work effectively with cross-functional teams Attention to detail and a commitment to maintaining high-quality standards Excellent MS Office skills (presentation excel) Should have good knowledge of FMEA - identification and mitigation of vulnerabilities Excellent knowledge of Quality Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving

Job description Manage Quality KPI for multiple accounts Manage and control attrition and effective employee engagement activities Drive continuous improvement program across processes Undertake detailed process improvement studies and up skill team members Drive culture of continuous improvement Provide quality support, development of metrics and dashboards in line with customer requirements Lead a team, coordinate with other location and drive standardized practices Meet and exceed client metrics: External & internal quality metrics to be consistently green Strengthen quality management processes/framework to improve quality delivery Accurately capture SLA/SLO Metrics, the reporting needs of all clients and set up/customize processes to seamlessly meet clients expectations Generate and implement out of the box ideas and Process Improvement Initiatives in the process Drive Process Control & Compliance in addition to managing the Audit requirements Ensure Knowledge consistency through calibrations, Quizzes, D-Sat Scrubbing etc Key skills and knowledge: 3+ years of experience in Trust and Safety(Content Moderation) Bachelors degree preferred Six Sigma Black belt/ Green Belt certified Demonstrated success in Transactional Quality Thorough knowledge of MS office tools like Power point , project, excel are critical for the job Strong communication skills Knowledge of six sigma and lean methodology- desirable Good facilitation skills Flexible approach to tackling projects Good team player Good Presentation skills Excellent Transactional Quality Domain Knowledge Persuasive, collaborative and influencing skills Strong interpersonal skills to manage client expectations/engagements effectively

Job description Manage a team of 100 Ops resources which includes Sr TLs, TLs, SMEs Agents Understand the complete process and its SLA, KPI, AHT, Capacity calculation Ensure complete participation and contribution in organization/process level initiatives (Absenteeism, Attrition control) that may be implemented from time to time to improve efficiency Build, maintain, communicate and present detailed reporting, findings and insights to leadership and clients Derive performance by coaching, motivating and driving discipline Manage Noiseless and Transparent operations Manage Service delivery ensuring that client targets exceed expectations, month on month Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs Develop and implement improvement plans to close performance gaps Responsible for overall performance of the team in terms of productivity and Quality Conduct sessions with the team to discuss achievements, targets and the plan to meet the targets Facilitate development of the team members Review process and people metrics periodically with internal management and clients Interact with the client partners to understand their concerns and take necessary steps to resolve them effectively Client Experience improvement Communicate effectively with the client to resolve issues and disseminate updates on the floor Effective performance planning for self and team; time management and skill to self-organize Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations Handle escalations for the team Be the Single point of contact for all non-ops departments and identify, evaluate coordinate operational, Admin, IT and HR issues Timely closure of all processes and other requirements for self and Team To lead a team's available resources in order to deliver a quality service to customers in line with agreed service standards Quality Improvement Initiatives (Six Sigma / Lean) Process Tool (Automation) improvement ideas to be shared with clients and leaderships Ensure feedback for the process/Continuous Process improvement Teams Career Planning/manage team performance expectations Evaluation of operational practices and procedures Participate in client and calibration calls Should meet self-productivity target month on month financial planning and continuous improvement in Revenue Desired skills: Motivated individual with skills to develop and coach team of Trainers to achieve performance expectations Strong communication skills Demonstrated ability to work with leadership and clients Multi-tasking, prioritization, and meeting timelines of deliverables Work well under pressure and follow through on items to completion while maintaining professional demeanor ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Client Management, Service Delivery People Management Presentation skills (Power Point Google Slide Presentation) Good knowledge about current affairs (Global News, Trends on social media) and awareness about the sensitive events (Example: Wars, Attacks) Content moderation experience: Social Media guidelines policies Experience in AdWords, User content engagement, social media Video platforms content review will add advantage good communication skills and have good hands-on MS Office products Good knowledge about the functionality of Google Tools like: Slides, Spreadsheet, Word, SQL/PLX Dashboard, Google Analytical tools

What you'll do In your new role, you'll be overseeing the delivery of excellent service to our customers through the delivery of one or more service management disciplines, such as incident, problem, change, configuration, capacity, availability or configuration management. You'll also be: Setting an overall vision and strategy for the business area and your team Taking ownership for service in areas of specialist knowledge Communicating, collaborating and influencing colleagues and stakeholders across the bank Driving the continuous improvement of processes and procedures in your area of specialist knowledge Ownership of Digital incidents on all levels of WCDIO applications and infrastructure landscape including regular communications Lead and coordination of recovery groups including impact assessment and effective collaboration with the swiss based recovery management team Involvement in the continuous service improvements processes, proactively identifying potential weaknesses and providing solutions within problem management as well as feeding into post implementation reviews of change management if required The skills you'll need To succeed in this role, you'll need knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment, as well as knowledge and experience of operational principles.Atleast have 14years experience in incident or problem management and lead incident groups and manage incidents in an efficient manner amongst other technical areas You'll also demonstrate: Strong technical knowledge, including platform, technology, products and domains Advanced knowledge of one or more service management disciplines Strong interpersonal and communication skills A keen eye for detail

What you'll do As a Customer Service & Operations Credit Analyst, you'll deliver successful customer and business outcomes by processing, authorising, and investigating all transactions to defined key performance indicators and service level agreements. In doing so, you'll identify opportunities to enhance processes and enable the provision of a superior customer and business experience. In addition, you'll: Review documentation including loan applications, disclosures, and credit evaluations Authorise and investigate all credit operations transactions Collect and analyse the required information from the customers and businesses Review credit operations processes which could be automated or enhanced to improve the customer and business experience The skills you'll need To succeed in this role, you'll need to have the ability to understand and listen to our customers, develop relationships, and maintain an understanding of their needs. You'll also have the ability to adapt to fast-paced environments and you'll have effective organisation skills to deliver to deadlines. You'll also need: Customer service abilities along with customer and industry knowledge An awareness of changes in trends, policies, and regulations An understanding of our industry and its customers Experience of managing stakeholder relationships

In this key role, you'll be providing crucial support to customers and colleagues in our contact centres. You'll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency. You'll also be: Identifying barriers to performance and coordinating improvements to enhance our efficiency Working closely with operational centres, providing coaching and support to increase efficiency and knowledge Keeping accurate records of day to day operations, logging incidents and identifying trends Reviewing manual or ineffective processes which could be automated or enhanced Maintaining a focus on improving our customer service and experiences The skills you'll need To be successful in this role, you'll need to have excellent planning and organisational skills, along with good attention to detail. You'll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout. You'll also need: Experience of analysing and using performance data Freshers, 2023 or 2024 graduates in B.com, BA, BBA, Bsc Non- IT, Mass Comm, Journalism The ability to convey information in a simple and understandable way An understanding of contact centre operations and performance metrics Microsoft Office skills, including PowerPoint, Excel and Word

Join us as a Customer Service & Operations Analyst This is an opportunity to make a positive impact on our customers and colleagues as you deliver successful customer and business outcomes. You'll be actively participating in initiatives to improve customer service, processes, and procedures. You'll hone your existing analytical skills and be well-positioned to advance your career in this fast-paced role. What you'll do: In this key role, you'll be providing crucial support to customers and colleagues in our contact centres. You'll be responding to and investigating queries, providing support on business processes, policies, and procedures, and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency. You'll Also Be: Identifying barriers to performance and coordinating improvements to enhance our efficiency. Working closely with operational centres, providing coaching and support to increase efficiency and knowledge. Keeping accurate records of day-to-day operations, logging incidents, and identifying trends. Reviewing manual or ineffective processes which could be automated or enhanced. Maintaining a focus on improving our customer service and experiences. The skills you'll need: To be successful in this role, you'll need to have excellent planning and organisational skills, along with good attention to detail. You'll perform well under pressure and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout. You'll Also Need: Experience of analysing and using performance data. Fresher's, 2023 or 2024 pass-outs in B.Com, BA, BBA, BSc Non-IT, Mass Comm, Journalism. The ability to convey information in a simple and understandable way. An understanding of contact centre operations and performance metrics. Microsoft Office skills, including PowerPoint, Excel, and Word.

Join us as a Customer Service & Operations Analyst in Anti-Money Laundering Working with a supportive and collaborative team, you'll be helping us with anti-money laundering (AML) activities. You'll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business. This role offers great career development opportunities with relevant training programmes and exposure for you and your work. We're offering this role at senior analyst level. What you'll do: Joining a specialist AML team, you'll be working together to deliver the most successful outcomes for the business and our customers. You'll respond to customer queries and process, authorise, and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard. As you continue to develop in your role, you'll support with process training and knowledge sharing across your team, working together towards success. Day-to-day, You'll Be: Accurately investigating your queries, raising them with relevant parties, and escalating where needed. Making sure processing is performed accurately and within an agreed turn-around time. Participating in initiatives that help improve our customer service, processes, and procedures. Reviewing processing errors and customer complaints to help identify trends and training needs. The skills you'll need: You'll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up-to-date trends, policies, and regulations. You'll also be able to work accurately, to deadlines, and with high levels of attention to detail. We'll Also Be Looking For You To Demonstrate: An understanding of the financial services industry and our customers. Knowledge of our products, processes, and banking systems. Good written and spoken communication skills.

In this key role, you'll be providing crucial support to customers and colleagues in our contact centres. You'll be responding to and investigating queries, providing support on business processes, policies and procedures, and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency. You'll Also Be Coordinating improvements to enhance our efficiency Keeping accurate records of day-to-day operations Maintaining a focus on improving our customer service and experience

Join us as a Customer Service & Operations Analyst in Anti-Money Laundering Working with a supportive and collaborative team, you'll be helping us with anti-money laundering (AML) activities. You'll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business. This role offers great career development opportunities with relevant training programmes and exposure for you and your work. We're offering this role at senior analyst level. What you'll do: Joining a specialist AML team, you'll be working together to deliver the most successful outcomes for the business and our customers. You'll respond to customer queries and process, authorise, and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard. As you continue to develop in your role, you'll support with process training and knowledge sharing across your team, working together towards success. Day-to-day, You'll Be: Accurately investigating your queries, raising them with relevant parties, and escalating where needed. Making sure processing is performed accurately and within an agreed turn-around time. Participating in initiatives that help improve our customer service, processes, and procedures. Reviewing processing errors and customer complaints to help identify trends and training needs. The skills you'll need: You'll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up-to-date trends, policies, and regulations. You'll also be able to work accurately, to deadlines, and with high levels of attention to detail. We'll Also Be Looking For You To Demonstrate: An understanding of the financial services industry and our customers. Knowledge of our products, processes, and banking systems. Good written and spoken communication skills.

Key Accountabilities and Main Responsibilities: Strategic Focus: Thought Leadership and Continuous Improvement: Identify opportunities for automation and process improvements; implement changes to enhance team efficiency. Project Management: Lead cross-functional initiatives to streamline fund administration processes. Support senior leadership in the adoption and execution of overall strategy, including accounting review standards and best practices. Continuously identify risks, cost efficiencies, and operational improvements. Operational Management: Client Service Delivery: Maintain a high client service level and review client reports and financial statements. Technical Oversight: Ensure adherence to US GAAP and IFRS; manage technical research. Documentation: Ensure all accounting review activities are well-documented. Problem Solving: Address and resolve technical accounting issues. Performance & Risk Management: Prepare and present performance and risk reports; identify and mitigate risks. Oversee the review and delivery of financial statements and other accounting reports. People Leadership: Team Leadership: Provide guidance, mentorship, and support to the accounting team. Performance Management: Establish and monitor KPIs, conduct employee performance reviews, and foster professional growth. Provide exceptional leadership skills and capabilities. Governance & Risk: Risk Management: Identify and mitigate risks, ensuring compliance. Stakeholder Management: Act as the primary point of contact for stakeholders, provide updates, and address concerns. Liaise effectively with senior-level stakeholders to communicate issues, risks, and solutions. Ensure compliance with organizational standards and accounting practices. Experience & Personal Attributes: Educational and Professional Qualifications: Chartered Accountant / Master's degree in Business Administration, Commerce, or Finance. Minimum of 10 years of experience in Fund Accounting within the financial services industry, with at least 4 years in a leadership role. Personal Attributes: Strong analytical and problem-solving skills with the ability to lead a medium-sized team. Ability to support senior leadership in the adoption and execution of accounting review standards and best practices. Solid relationship building and stakeholder management skills. Ability to analyze, resolve, and document problems and resolutions. Ability to work as part of a cross-cultural team. Strong organization and time management skills. Exceptional leadership skills and capabilities. Continuous improvement focus, with the ability to identify risks, cost efficiencies, and operational improvements. Strong presentation and communication skills, with the ability to communicate clearly and effectively at all levels. Self-driven and motivated with a focus on operational efficiency and continuous improvement.

This position is responsible for managing project execution teams executing geo-coding related activities that address both regional and global production requirements at a large-scale production center. Each projects-team may consist of appropriately 12 to 24 people. This role is under the general direction of a Production Manager and is responsible for project management of multiple projects to achieve delivery, quality, cost, and speed targets. Manages daily execution of production projects and ensures timely delivery with required quality and ensures effective monitoring and control, for readiness and execution. Develops detailed work plans, schedules, project estimates, resource plans and project tracking/reporting to effectively manage each project. Works with concerned functional groups globally to prioritize project execution, delivery planning, and source/resource availability; and for timely resolutions of issues. Provides technical and analytical guidance to production teams and ensures employee involvement in all quality processes and required trainings/updates to project processes and specifications. Identify, analyze, communicate and solve problems related to projects, processes and staffing and ensure timely escalations/mitigations. Ensure adherence to management processes, quality standards and project specifications; and foster a culture of quality and performance. Ensure timely and appropriate employee performance planning and evaluation. Identify actions/opportunities for continual improvements; and support positive change management with initiative. Criteria: Any Graduates (Engineering or Computer Science or any other technical related discipline preferred). Additional qualifications/certifications in management preferable. Minimum 6+ years of relevant experience with 2+ years experience in project/people management. Combination of educational qualification and work experience can be considered for equivalence. Good Project Management experience required. Preferred certifications in Project/Agile/Business Operations Management (e.g., PMP) will be an added advantage. Good interpersonal communication skills, including presentation, written and verbal. Good people management and coaching skills. Proven understanding of technology and work process flows. Good analytical and problem-solving skills. Advanced computer skills and excellent knowledge of business software applications such as MS Project/Open Workbench and Microsoft Office (Word, Excel, PowerPoint). Ability to collaborate with internal/external groups for effective problem resolution. Good Process-oriented skills with self-initiative to drive continual improvements. HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely. At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve peoples lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.,

As the Senior Manager - Global Process Owner at UL, you will have the opportunity to play a significant role in managing and optimizing specific business processes on a global scale. Reporting to the Senior Director, you will be responsible for ensuring that the processes under your accountability are efficient, effective, and aligned with the organization's goals and strategies. Your primary focus will be on end-to-end process ownership, process design and improvement, strategy alignment, performance measurement, stakeholder management, change management, continuous improvement, cross-functional collaboration, governance and compliance, and benefit realization. Your responsibilities will include taking ownership and accountability for specific global business processes, designing and implementing standardized end-to-end process solutions, aligning process objectives with organizational strategy and goals, establishing key performance indicators to measure process performance, building strong relationships with stakeholders, leading change initiatives, promoting the use of process optimization methodologies, collaborating with other Global Process Owners and functional leaders, developing governance frameworks, and analyzing benefits for process improvement and strategic initiatives. To qualify for this role, you should have a Bachelor's or Master's degree in a relevant field, extensive experience in process management, process improvement, or business process reengineering, strong knowledge of process design methodologies, excellent analytical and problem-solving skills, a proven track record of driving process improvement initiatives, strong business process management and stakeholder management skills, excellent communication and presentation skills, strong leadership qualities, and a strong command of the English language. At UL Solutions, a global leader in applied safety science, we transform safety, security, and sustainability challenges into opportunities for customers in over 110 countries. Our testing, inspection, and certification services, along with software products and advisory offerings, support our customers" product innovation and business growth. The UL Mark stands as a symbol of trust in our customers" products and reflects our commitment to advancing our safety mission. Our diverse laboratories across 29 countries provide industry-leading testing capabilities, serving both global and local customers. Join us in helping our customers innovate, navigate global markets, and grow sustainably and responsibly into the future.,

In this role, you will participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives. You will identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics. It is essential to determine areas of strength or Business Execution opportunity within the defined scope of work. Your responsibilities will include reviewing and researching strategies and action plans to establish effective processes while meeting performance metrics and policy expectations. Utilize independent judgment to guide moderate risk deliverables and present recommendations to develop, implement, and monitor strategic approaches. You will also be responsible for evaluating the effectiveness of support functions and identifying business performance improvement opportunities for managing risks. As part of your role, you will exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business. Collaboration and consultation with leaders and executive management will be key aspects of this position, as well as providing work direction to less experienced Strategy and Execution staff. Required Qualifications: - 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: - Lead the identification of risks, documentation of risk descriptions, alignment to inherent risk categories, and documentation of risk level rationale. - Identify opportunities, conduct root cause analysis, and present recommendations for business risk management improvement opportunities. - Define and document interim and long-term solutions to risk management. - Utilize project management skills to drive tasks to completion in a timely manner to realize business outcomes. - Proactively plan upcoming deliverables and escalate at-risk deliverables where appropriate. - Complete activities to ensure strong risk management and execution of strategies that elevate the employee experience and overall operations. - Document business requirements, review and support end-to-end process documentation, including applicable controls. - Obtain and review sustainability evidence to ensure adherence to implemented controls. - Monitor sustainability and adherence to implemented solutions. - Act as a liaison with corresponding business control leaders to ensure consistency with issue identification, documentation, and remediation efforts. - Perform Control monitoring assurance across the Control Framework. - Strong organizational, multi-tasking, and prioritizing skills. - Excellent interpersonal, both written and verbal, communication skills. - Strong analytical skills with high attention to detail and accuracy. - Experience writing clear and accurate business requirements. - Experience with operational risk, which includes establishing controls, testing, and validation. - Advanced Microsoft Office skills. - Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important. - Ability to quickly establish credibility to build and maintain effective working relationships. - Ability to follow policies, procedures, and regulations.,

As the Repairs & Maintenance Manager, your primary responsibility will be to oversee timely repairs and maintenance of all vehicles to ensure optimal condition, minimize downtime, and maximize operational efficiency. This involves conducting regular inspections, scheduling maintenance, and promptly addressing repairs. You will be required to coordinate vehicle procurement and refurbishment activities by collaborating with procurement teams to acquire new vehicles based on organizational needs. Additionally, overseeing the refurbishment process of existing vehicles to extend their lifespan and enhance performance will be part of your role. Managing vehicle insurance policies will also be a key aspect of your responsibilities, ensuring that all vehicles are adequately insured and premiums are paid on time. You will be responsible for facilitating claims processing in case of accidents or damages. Ensuring compliance with industry regulations and standards related to vehicle maintenance, safety, and environmental requirements is crucial. You will need to stay updated on these regulations and ensure that all vehicles meet the necessary standards. Budget management is another vital aspect of your role, where you will develop and oversee the budget for repairs and maintenance activities. Monitoring expenditures to ensure cost-effective operations while maintaining quality standards will be essential. Supervising a team of maintenance technicians and mechanics will be part of your duties, including providing guidance, training, and support to ensure high-quality workmanship and adherence to safety protocols. Establishing and implementing standardized procedures for vehicle inspections, maintenance, and repair processes is imperative. Continuously evaluating and improving maintenance workflows for efficiency and effectiveness will be necessary. Maintaining accurate records of vehicle maintenance history, repairs, inspections, and related documentation is crucial. Generating reports for management review and decision-making based on this documentation will be required. Collaborating with fleet management, operations, and procurement teams to ensure seamless coordination of vehicle maintenance activities with overall organizational objectives will be part of your role. Identifying improvement opportunities, such as process enhancements, cost savings initiatives, and performance optimization strategies within the repairs and maintenance function, will also be essential. Implementing appropriate strategies and initiatives to achieve desired outcomes will be key to your success in this role.,

You will be responsible for pricing all Air Freight services at Master Logitech in Delhi and Mumbai. Your primary focus will be to monitor execution to ensure clients achieve margin dollars and return on investment. You will also analyze incoming bids, provide analytical support, and improve cost models. By reviewing market trends, you will assist in developing lane level margin strategies and prepare pricing proposals for internal and external customers. Collaborating with sales and operations teams, you will ensure accurate and timely responses. In addition, you will work on improving carrier relationships, optimizing the transportation network, and enhancing single sourcing for the customer base. Your role will involve achieving compliance with regulatory requirements, developing capacity, optimizing costs, increasing revenues through pricing strategies, and improving profitability. You will collaborate with the business development team to set prices for new services or enhancements to existing services. Your responsibilities will also include analyzing the performance of pricing initiatives at the service and account level, creating pricing policies, recommending changes in pricing structures, and implementing consistent processes and procedures to achieve maximum efficiency. You will provide ongoing updates on pricing and recommend changes to the executive team as needed. To qualify for this role, you should have a Bachelor's degree or equivalent experience and at least 5 years of demonstrated leadership experience in Air Freight pricing.,