Job
Description
Livspace is the largest and fastest-growing home interiors and renovation platform in Asia. Leveraging its proprietary technology, Livspace offers end-to-end home interior and renovation solutions, including modular solutions, furniture, false ceilings, soft furnishings, decor, civil works, and more. The company caters to homeowners across diverse market segments in India and Singapore. Since its establishment in 2015, Livspace has transformed the industry by setting new benchmarks in quality, innovation, and execution. With a presence in over 80 cities and 110+ Experience Centres, Livspace has successfully enhanced the homes of more than 100,000 satisfied customers. As a leading interior design employer in India, Livspace is committed to maintaining its industry dominance and redefining standards. The company aims to introduce new products and services, streamline site execution processes, enhance manufacturing techniques, and ensure seamless project delivery to make homeowners" dreams a reality. In this role, you will be responsible for making outgoing calls to potential customers to schedule high-quality leads for sales. You will identify customer needs, research issues, provide solutions, and upsell services when opportunities arise. Managing a large number of outbound calls in a timely manner is essential, along with documenting call information in the CRM following standard operating procedures. To excel in this position, you must possess a strong understanding of Livspace services to effectively identify customer needs during qualification. Demonstrating sales aptitude, asking for the next meeting, suggesting additional products or services, and providing exceptional customer service are crucial for increasing customer satisfaction and revenue. Additionally, you will schedule Experience Centre visits with the design team, follow up on customer requests and complaints, make reminder calls, and maintain detailed records of customer interactions. Effective communication with internal and external customers in a professional manner is key to success. Job Requirements: - A graduate in any stream (10+2+3 regular education) - 2-5 years of relevant experience in Telesales, Inside sales, or similar roles - Familiarity with CRM and cloud telephony systems and practices - Customer-focused and adaptable to different personality types - Ability to multitask, set priorities, and manage time effectively - Previous experience in a call center dealing with Indian consumers - Strong listening, verbal, and written communication skills - Proficiency in spoken English with proper grammar and fluency For more information about Livspace, please visit: https://www.livspace.com/in/about-us,
