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Team Lead Operations

Teleperformance Global Services Private Limited

3 - 8 years

3 - 4 Lacs

Jaipur Rajasthan India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

Risk Assessment Project Management performance metrics Data Analysis Budget Management Process Improvement operational strategy Team Leadership Vendor Negotiation

Work Mode

On-site

Job Type

Full Time

Job Description

Role & responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Facilitate problem solving and collaboration. Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark. Keep the Managers/Leaders informed of task accomplishment, issues and status. Focus on accelerating teams performance. Understanding towards business/organization objectives. Willingness to add value to company's Culture, Mission and Vision

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Team Lead Operations