Pega BA

Experience 8-10 Yrs

Job DescriptionStrong functional knowledge Experience of the Insurance domain.Minimum 4 Years of experience in Pega Project for US clientsMinimum 2 Years of experience in Pega Contact Center framework, GenAIKnowledge on voice AI, KB configuration and articles, IVA ,NLP text analyser, integrations.

Requirement Gathering

Work closely with business stakeholders to understand their objectives, processes, and requirements for Pega-based applications.

Pega Solution Design

Participate in designing Pega contact Center applications by providing insights into the best practices, Pega Guardrails, and ensuring scalability and sustainability.

Analysis And Documentation

Conduct detailed analysis of business processes, document functional requirements, and create clear specification for Pega application development.

Collaboration

Collaborate with cross-functional teams, including developers, architects, and quality assurance, to ensure the successful implementation of Pega solutions that meet business needs.

Continuous Improvement

Stay updated on Pega technology advancements, industry best practices, and recommend process improvements to enhance the efficiency of Pega applications.Certified Pega Business Analyst LBA/SBAStrong analytical and problem-solving skills.Excellent communication and collaboration abilities.Understanding of business process management and workflow methodologies.