ORM Executive

0 years

0 Lacs

Posted:6 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Note: Candidates based out of Mumbai with a minimum Notice Period would be preferred


  • Monitor online platforms, including social media (Facebook, Twitter, Instagram, LinkedIn etc.), review websites, forums, etc., to identify mentions of the brand.
  • Regularly assess the sentiment and tone of online conversations related to the brand.
  • Respond to online reviews and comments in a timely and professional manner, addressing both positive and negative feedback.
  • Escalate and coordinate responses for complex or sensitive issues to appropriate teams.
  • Analyze online content trends and patterns to identify potential reputation threats or opportunities.
  • Develop and execute ORM strategies to enhance the brand’s online reputation.
  • Work with cross-functional teams to implement corrective actions and improvements.
  • Assist in crisis management by monitoring and addressing online issues promptly and effectively.
  • Prepare regular reports on online reputation metrics, trends, and actionable insights.
  • Manage work efficiently, generate ideas collaboratively with the team
  • Maintaining daily, weekly, and monthly trackers
  • Liaise with clients and stakeholders and ensure client satisfaction
  • Stay updated on industry best practices and emerging trends in ORM.
  • Propose and implement process improvements to enhance ORM effectiveness.

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Schbang

Marketing & Advertising

Bengaluru

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