ORM Executive

Note: Candidates based out of Mumbai with a minimum Notice Period would be preferred

• Monitor online platforms, including social media (Facebook, Twitter, Instagram, LinkedIn etc.), review websites, forums, etc., to identify mentions of the brand.
• Regularly assess the sentiment and tone of online conversations related to the brand.
• Respond to online reviews and comments in a timely and professional manner, addressing both positive and negative feedback.
• Escalate and coordinate responses for complex or sensitive issues to appropriate teams.
• Analyze online content trends and patterns to identify potential reputation threats or opportunities.
• Develop and execute ORM strategies to enhance the brand’s online reputation.
• Work with cross-functional teams to implement corrective actions and improvements.
• Assist in crisis management by monitoring and addressing online issues promptly and effectively.
• Prepare regular reports on online reputation metrics, trends, and actionable insights.
• Manage work efficiently, generate ideas collaboratively with the team
• Maintaining daily, weekly, and monthly trackers
• Liaise with clients and stakeholders and ensure client satisfaction
• Stay updated on industry best practices and emerging trends in ORM.
• Propose and implement process improvements to enhance ORM effectiveness.