1453 Order Processing Jobs - Page 42

Major responsibilities Work hard towards consistently achieving and exceeding monthly OI target to ensure accomplishing of the overall company target. Generate new leads for spares and service business in General Industry. Identify organizations and individuals for new leads and potential new market through networking and other approached so as to generate revenue for the company. Regular interaction with potential customer via visit, email & phone. Contact existing and new clients for inquiry generations. Review Inquiries and provide back up to TSS for offer preparation. Correspond with KSB offices / customer on techno commercial issues. Knowledge of Centrifugal pumps is preferred. Work performed Regular travel to customers for lead generations. More focus on installed base so as to generate spares business. Study of Inquiries and co-ordinate with TSS dept for offer submission. Offer/Quotation follow up with BO team/customer to close the deals. To carry out product/sales promotion through seminars & exhibitions. Market intelligence (competition and their activities in the market). To carry out product/sales promotion through seminars & exhibitions. Market intelligence (competition and their activities in the market). Work Contacts Superiors, subordinates from BOs and ZOs, PM PS, QA, Technical Order Processing, Assembly and Testing. , Customer service, CM, Purchase, Production, Marketing services, Credit control. Outside KSB: Customers etc. Independence of operation Independent working with the available Techno - commercial data and set guidelines. Techno - commercial decisions in consultation with Departmental Head. Physical Efforts Extensive travelling Working beyond normal working hours to meet tender deadlines whenever required. Working conditions Mostly traveling with moderate desk job.

"We are hiring for "Dispatch Coordinato r " for an leading Luxury Cloth Spa, Premier dry cleaning and laundry service in Mumbai location." Bianca The Luxury Clothspa is a premier dry cleaning and laundry service renowned for its commitment to quality and excellence. With multiple outlets spread across Mumbai and Thane, we cater to the discerning tastes of our clients by offering specialized cleaning solutions for delicate fabrics, designer wear, and luxury garments. Our premium services are complemented by convenient home pickup and drop facilities throughout Mumbai, ensuring a seamless and hassle-free experience. At Bianca, we prioritize customer satisfaction and deliver impeccable care for every garment, making us the trusted choice for those who seek perfection in fabric cleaning. Job Title: Dispatch Coordinator - Laundry Central Plant Job Summary: We are seeking an efficient and dedicated Dispatch Coordinator to oversee the dispatch operations at our Laundry Central Plant. The successful candidate will coordinate with drivers, pickup executives, and store managers to ensure timely dispatch of store deliveries, home deliveries to customers, and maintain quality standards. The role involves managing reports, ensuring smooth packing operations, and supporting overall logistic efficiency. Key Responsibilities: - Coordinate with drivers, pickup executives, and multiple store managers to ensure timely dispatch of laundry orders. - Organize and supervise store deliveries to customers and home deliveries to ensure punctuality. - Conduct quality checks on dispatched items to assure standards are met. - Prepare and maintain dispatch reports and other relevant documentation. - Manage communication between stores, drivers, and customers for scheduling and updates. - Control and supervise the packing staff to ensure proper packaging and handling of items. - Monitor vehicle routes and schedules for optimal efficiency and cost-effectiveness. - Use computer software to generate reports, update logs, and track deliveries. - Handle troubleshooting issues related to dispatch and delivery delays. - Willing to work overtime to fulfill urgent or after-hours deliveries when needed. - Maintain a high level of coordination to avoid misplacement or delays. Qualifications & Skills: - Minimum 3-5 years of experience in dispatch, logistics, or operations management. - Strong organizational, planning, and multitasking abilities. - Good communication and interpersonal skills. - Computer literacy with knowledge of MS Office. - Ability to work under pressure and handle urgent situations efficiently. - Leadership qualities to control and manage packing staff. - Willingness to work extended hours/overtime as required. Work Environment: - Office and plant-based setting with field dispatching needs. - Flexibility to work beyond regular hours to meet operational demands. Salary & Other Benefits : Attractive Salary depending upon caliber How to Apply : interested candidates kindly share profiles to careers@biancaclothspa.com

Operations Buyer Job ID 308604 Date posted 06/04/2025 Location : Bengaluru, India Category STRATEGIC SOURCING / PROCUREMENT Job Status Salaried Full Time Job Purpose and Impact The Procurement Operations Buyer will execute procurement work processes for multiple sourcing categories and locations including procurement process transaction. In this role, you will solve moderately complex technical and customer support issues. Key Accountabilities Support procurement transactions ensuring the purchase order process completion in alignment with strategic sourcing strategies and policies. Provide end user support and ensure materials delivery as per plants requirements. Perform basic administrative or clerical tasks in support of improvement projects. Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff. Other duties as assigned Qualifications Minimum Qualifications Bachelors degree in a related field or equivalent experience with strong communication skills. Minimum 1-3 years in the procurement process or invoice to pay processes Experience in leading manufacturing industries. Preferred Qualifications Proficient in SAP, preferably the MM module. Experience working in shared service operations

The Customer Order Management Representative Level IV acts as an extension of management, ensuring a seamless and proactive customer experience. This role is responsible for managing complex customer accounts, improving order-to-cash processes, and mentoring team members. The representative also supports strategic initiatives, customer visits, and training, while maintaining compliance with export and quality standards. Key Responsibilities Manage assigned customer accounts throughout the full order life cycle, including setup, order entry/modification, escalations, and logistics coordination. Serve as the primary point of contact for customers, distribution centers, manufacturing plants, and internal departments. Resolve complex customer inquiries through in-depth research and cross-functional collaboration. Ensure compliance with export policies and prepare all required shipping documentation. Submit and track quality claims (Material/Process Non-Conformance) via the Quality Management System. Support and host customer visits at local facilities. Develop, prepare, and distribute both standard and customized reports for internal and external stakeholders. Coach and mentor team members on order management policies, systems, and best practices. Lead departmental initiatives aimed at enhancing customer support and operational efficiency. Maintain accurate records of all customer interactions and transactions in the system. Experience Minimum 3 years of experience in customer order management, account management, or supply chain operations. Proven experience in handling complex customer accounts and mentoring team members. Strong background in customer service, logistics coordination, or export documentation is a plus. 5 PM to 2 AM IST Shift Qualifications Degree in a related field preferred. This position may require licensing for compliance with export controls or sanctions regulations. Core Competencies Communicates Effectively - Delivers clear, audience-specific communication. Customer Focus - Builds strong relationships and delivers tailored solutions. Drives Results - Consistently meets goals, even under pressure. Collaborates - Works effectively across teams and departments. Self-Development - Pursues continuous learning and growth. Values Differences - Embraces diverse perspectives and cultures. Functional Competencies Customer Support - Understands the full order life cycle and its impact on customer satisfaction. Order Processing - Manages order entry, modifications, and exception handling. Order Life Cycle Systems Knowledge - Navigates and utilizes order management systems efficiently. Time Management - Prioritizes tasks to meet deadlines and business objectives. Attention to Detail - Ensures accuracy in data entry and documentation. Computer Literacy - Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) and ERP/CRM systems.

The Customer Order Management Representative Level III plays a critical role in managing the end-to-end customer order life cycle. Working under minimal supervision, this role uses analytical and collaborative skills to align supply and demand, enhance customer satisfaction, and reduce the order-to-cash cycle. The position supports global customers and internal teams, ensuring timely and accurate order fulfillment while complying with export and quality standards. Key Responsibilities Manage assigned customer accounts throughout the entire order life cycle from setup to delivery and post-sales support. Act as the primary point of contact for customers, distribution centers, and manufacturing plants. Process and modify customer orders, ensuring accuracy and timely fulfillment. Resolve complex customer inquiries through research and cross-functional collaboration. Ensure compliance with export regulations and prepare necessary shipping documentation. Submit and track quality claims (e.g., Material or Process Non-Conformance) via the Quality Management System. Support customer visits and audits at local facilities. Prepare and distribute internal and customer-facing reports. Maintain accurate records of all interactions and transactions in the system. Serve as a Quality Management Systems Champion or Subject Matter Expert. Contribute to departmental goals and continuous improvement initiatives. Experience Minimum 2 years of experience in customer order management, account management, or supply chain operations. Experience working in a global or shift-based environment is preferred. Strong background in customer service, logistics coordination, or export documentation is a plus. Shift: 5:00 PM to 2:00 AM IST Qualifications Degree in a related field preferred. This position may require licensing for compliance with export controls or sanctions regulations. Core Competencies Communicates Effectively - Adapts communication style to various audiences. Customer Focus - Builds strong relationships and delivers tailored solutions. Drives Results - Achieves goals consistently, even under pressure. Collaborates - Works well across teams to meet shared objectives. Self-Development - Seeks growth opportunities through formal and informal learning. Values Differences - Embraces diverse perspectives and cultures. Functional Competencies Customer Support - Understands the full order life cycle and its impact on customer satisfaction. Order Processing - Manages order entry, modifications, and exception handling. Order Life Cycle Systems Knowledge - Navigates order management systems efficiently. Project and Time Management - Prioritizes tasks to meet deadlines and business goals. Attention to Detail - Ensures accuracy in data entry and documentation. Computer Literacy - Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) and ERP/CRM systems.

Role & responsibilities Executive SPMAT Support Shall be Female candidate. Qualification: Any Graduate Degree with Computer proficiency Strong Understanding of MS word, MS excel, MS PowerPoint and Adobe pdf. Role: Permanent Experience : 2 to 4 years Good communication skills to interact with abroad customer/clients/vendors. Proficient typing and editing skills. Ability to collect and process Data from Reports in English. Record/Data Management ability.

We are seeking great talent to help us build The DNA of tech. Vishay manufactures one of the world's largest portfolios of discrete semiconductors and passive electronic components that are essential to innovative designs in the automotive, industrial, computing, consumer, telecommunications, military, aerospace, and medical markets. We help the world's most in-demand technologies come to life. Every day our products touch your life and the lives of people across the world, though you likely do not know it. Come join us and help us build The DNA of tech. Vishay Intertechnology, Inc. is a Fortune 1,000 Company listed on the NYSE (VSH). Learn more at www.Vishay.com. Do you want to help us build the DNA of tech.? Vishay INDIA is currently seeking applicants for Order Management Officer In this position you will play a key role in ensuring that our order management processes are efficient and consistently meet customer needs. Job Location: Vishay India (VCIPL) is a wholly owned subsidiary of Vishay Intertechnology Inc, USA. Our state-of-the-art manufacturing unit is in Loni near Pune wherein around 1000 employees are employed. VCIPL has also established a Global IT support center at Magarpatta Cyber City in Pune and Sales offices at Bangalore & Delhi (NCR). What you will be doing: 1.Order Management: Oversee the order management process and ensure that orders are processed in a timely and accurate manner. 2.Continuous Improvement: Work with team/customers to improve/automate the order management process to enhance efficiency and accuracy. 3.Cross-Functional Coordination/Organization: Coordinate with internal functional groups to ensure seamless order processing and on-time delivery. 4.Problem Solving: Handle any issues that may arise during the order/delivery process or any post-delivery issues 5.Order to Cash Management: Manage the entire order to cash process, including handling debit, credit, and RMA. 5.Customer Satisfaction: Always act with customer in mind; ability to fulfill and resolve customer issues/concerns without compromising company interests. What you will bring along: • Bachelor's degree or higher. • 1-3 years of experience in a similar role preferably in a distribution or manufacturing company. • Experience with process automation. • Excellent coordination and communication skills. • Ability to manage the order to cash process. • Problem-solving skills and the ability to handle pressure. • Strong customer service skills. 2/2 • Ability to adapt to changes. • Hands-on experience with SAP SD Module preferred. • Proficiency in MS Office preferred. What can we offer you for your talent: Vishay offers a comprehensive suite of benefit programs including health care coverage and provides you with resources to help you achieve your personal and professional goals. With us, you'll experience unique career paths, an open and collaborative culture, a stable business that will be there for you, and opportunities to work globally and locally. **Non-Discrimination and Harassment: Vishay is committed to a workplace free of harassment and unlawful discrimination. We do not engage in discrimination or harassment based on race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, political affiliation, union membership, covered veteran status, protected genetic information or marital status in hiring and employment practices.

Responsibilities: * Manage sales orders from inquiry to delivery * Process payments & quotations * Schedule dispatches & follow-ups * Provide sales support as needed * Coordinate sales administration tasks Annual bonus Referral bonus

Role & responsibilities Responsible for generating Leads convert them into projects Follow up with the Potential Clients Understand the requirement of client and submit proposal accordingly Finding new opportunities for business growth Maintaining relationship with existing clients to source develop client referrals. Briefing existing clients about other services and convincing them to take it up Update Daily/Weekly/monthly sales report Develop Executive plans to maximize sales to generate revenue for the company Implementation of marketing promotional strategies for organizational promotion and development. Preferred candidate profile Good communication in Hindi/English and coordination skills The candidate should be willing to travel extensively Should be good at negotiation skills Business Knowledge Independently working and report the progress Pleasing personality Prior proven sales track-record Ability to contact, qualifies and closes current and prospective clients Able to work within a fast paced work environment Should be a team player A sharp smart attitude with ability to take charge of interactions Technical Bold to understand technical queries. Possess high energy and enthusiasm Self-motivated target oriented

We have vacancy for Order to cash role/ Order management. Telephonie interview will be done Must have minimum 1yr - 4yrs experience in Order management, Supply chain, Order to Cash ,Account payable, Cash application US shift timing Age-till 29yrs 5days working/2days rotational off (us shift ) Cabs provided Graduation is mandatory Cab 20km Immediate joining is required. Pls call Niveda 9884676582 for more info Thanks, Niveda 9884676582

Excellent Opportunity with HCLTech for OTC- AR Collections, SCM, Order management (Purchase order & Sales order) - Chennai. Hiring - Associate & Analyst Skill: OTC, Billing, Collections, Supply Chain Management (Procurement), Order management (Purchase order & Sales order) with minimum 2 year of relevant experience. Contact Person: Jefferson Experience: 2 Years 6 Years (Relevant Experience is mandatory) Responsibilities: Collections: The role of Cash Collector covers all aspects of collections activity including: Cash Collection Account Management Customer Relationship Management. Controls compliancy Account Management through multiple revenue streams (GDO/2 Tier/Direct/Leasing), Relationship building with Customers and Internal teams Order Entries: The main objective of an Order, Entry & Installation agent is to achieve the daily, weekly & monthly targets for his/her group. This is achieved by handling orders and issues in an effective and timely manner in line as per policy. Working with other teams, management, and country teams as well as directly with Customers/Partners. Achievement of Weekly/Monthly/Quarterly targets and SLA Regular communication to team Leader Been driven and motivated to achieve targets set. Robust escalation process. Resilient under pressure and ability to quickly adapt to unforeseen work demands. Billing: Billing covers all aspects of the Billing role along with mentoring and supervising activities: Achievement of monthly/quarterly targets and SLA Regular communication to Team Leader Robust escalation process. Controls compliancy Training and ongoing assessment of team members Identification of process improvement areas using appropriate project methodology (from process identification to DTP sign off) Required Skills: Relevant Experience should be mandatory. Excellent Process Knowledge in any OTC, Billing, Collections, Cash Apps, Order management (Purchase order & Sales order). Minimum 2 years of team handling experience on paper Excellent People Management Skills Degree should be Mandatory (Minimum 15 Years of education mandatory). Flexible to work at night shifts (Strictly no Rotational or Regular shifts). Flexible to work from office (5 Days). Please go through the JD and walk-in to below address. Venue: ETA 3- HCL Navalur Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu, 600130. Date: 7th June (Saturday Only) Documents to be carried: 2 Copies of your updated resume 2 ID proofs How You'll Grow At HCL Tech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best. Why Us We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees. Our company is extremely diverse with 165 nationalities represented. We offer the opportunity to work with colleagues across the globe. We offer a virtual-first work environment, promoting a good work-life integration and real flexibility. We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark.

Hiring - Sales Support Executive (US process) Location - Borivali, Mumbai Timings- 7:00pm to 4:00am 5 Days working (Saturday & Sunday off) Job Profile: Maintain continuous and effective communication with client through sales cycle Oversee all facets of sales transactions Handling customers via emails/calls Having good idea of Production flow Keeps management informed by submitting activity and results reports. Good in excel. Must know how to make quotes and sales orders. Need to know how to do strong follow-up with Production. Identify client needs and act promptly. Desired Skills: Knowledge of Gems & Jewelry industry preferred Strong verbal and written communication skills. Familiarity with computers, especially CRM systems and excel Ability to multi-task, set priorities and manage time effectively Ability to continuously adapt as the business evolves and grows Team player #Interested applicants share CV to sejal.shintre@kgkmail.com

Hiring for order management EXP-1Yrs CTC- upto3.5lpa Location- Bangalore Skills:- Order management, Order processing, supply chain, otc for more details: 9205018536(prabhsimer) prabhsimer.imaginators@gmail.com

Responsible for the end-to-end order life cycle for assigned customer accounts to ensure timely order fulfillment. Acts as single-point-of-contact for customers to resolve order processing, scheduling, and shipping queries. Key Responsibilities: Lead a team of 5+ employees for Order Management Representatives/Specialists in the North America Region (Preferred). Plan, prioritize, and schedule team activities for efficiency. Review progress and evaluate results for continuous improvement. Ensure customer support excellence in all interactions. Utilize departmental tools, systems, and processes effectively. Monitor team performance and adapt procedures for improvement. Lead cross-functional problem-resolution initiatives. Address complex inquiries promptly and accurately. Liaise with other departments to integrate activities. Analyze customer inquiries and recommend process improvements. Develop problem-solving guidelines and materials. Own departmental metrics, reporting, and analysis. Coordinate team input for proactive customer communications. Lead local and participate in global continuous improvement projects. Perform order management tasks for a specific set of customers/accounts; has responsibility for the entire order life cycle (order entry, order modification, invoicing, credits/debits, logistics documentation). Provide consultative, order life cycle support information to customers (lead time, availability, minor technical support, and policy), making recommendations and providing guidance. Act as single-point-of-contact to the customer for order inquiries and escalations; manage escalations to closure. Continuously demonstrate customer support excellence (compassion, empathy, support) in all communications and interactions. Liaise with internal production, planning & materials teams to ensure prompt, accurate, and timely order throughput including achievement of financial targets. Communicate with staff from other functional areas such as sales, warehouse, and logistics to confirm the status of orders and resolve customer queries. Support Customer Order Management departmental goals and initiatives to become a more proactive customer-centric organization: develop, document, and enhance standard administrative practices as they pertain to customer communication and order throughput processes. Identify ideas and develop proactive communications for assigned customer base, regarding processes, policy, and/or best practices. Support customer visits. Participate in continuous improvement projects. External Qualifications and Competencies Qualifications: Education, Licenses, Certifications: Bachelor's degree or equivalent required. This position may require licensing for compliance with export controls or sanctions regulations. Competencies: Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus: Building strong customer relationships and delivering customer-centric solutions. Drives results: Consistently achieving results, even under tough circumstances. Manages complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Self-development: Actively seeking new ways to grow and be challenged using both formal and informal development channels. Customer Support: Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience. Order Life Cycle: Demonstrates the phases of the end-to-end order life cycle, terminology, and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience. Order Life Cycle Systems Knowledge: Demonstrates the steps within each system screen to process customer orders, order modifications, and respond to customer queries to ensure accurate and timely order processing and query resolution. Order Processing: Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification, and resolution to ensure orders are fulfilled to customer requirements. Values differences: Recognizing the value that different perspectives and cultures bring to an organization. Additional Responsibilities Unique to this Position Experience: 8+ years of experience in supply chain/Order Management, including people management. Experience in managing a team of 5+ employees preferred. Experience in high-impact continuous improvement or Six Sigma projects preferred. Intermediate level of relevant work experience required, preferably in consulting or GCC/shared services industry, working with the North America region. Skills: Functional Skills: Strong team management skills. Excellent communication and interpersonal skills. Ownership & self-drive for value addition. Analytical and problem-solving abilities. Ability to adapt and thrive in a fast-paced environment. Ability to work collaboratively with all stakeholders. Proficiency in Microsoft Office Suite and presentation skills. Enterprise Skills: Learning attitude (Must have learned something new in recent past). Prioritization & Working under pressure (Must have). Communication (Basic level). Preferred Industry Backgrounds: Manufacturing, Automotive (Preferable). Language Skills: Business English (written and oral). Work Conditions: Ready to work in night shift (5 PM IST to 2 AM IST) with 2 days work from home & 3 days work from office with free transport facility.

Responsibilities: * Manage orders through e-commerce marketplaces such as amazon, flipkart & direct website. * Manage Inventory & provide customer service via e-commerce marketplaces. * Timing: Monday - Saturday, 9.30 AM - 6 PM

Lead and manage a team of Order Management Specialists to achieve high performance and client satisfaction. Ensure accurate and timely processing of customer orders in accordance with specified procedures.

Overview: Brand Sales, Brand Business development, Brand Business expansion, Networking, Order processing, Interaction with Brand Principals & Customers, Quotation processing, Customer inquiry handling, Identifying new market opportunities, Customer satisfaction, Close coordination with Business Managers, Internal communication with Brand Head/ Segment Head, MIS. Work Experience: 4-10 years Location: Mumbai Job type: Full time Reports to: Brand Head Qualification: B. Tech /BE in Electrical , Diploma in Electrical ./ Any Graduate, 5-10 years work Experience, Relevant experience in Brand Sales of Wires, Cables, Motors, Switchgears, Solar, Lighting, Panels, Meters etc., Good communication skills. Responsibilities & Duties: Assisting the local Brand Head in the region to handle the respective Brand sales. Coordination with RMs ( Relationship Managers) on the field on Brand related sales. Ensuring purchase targets for his region are achieved as mutually agreed between the Brand Head and the regional Principal Brand Team. Increasing the COC (Count of Customers) for his Brand in the region with the help of the local segment RM ( Relationship Managers ) Team. Generating leads for their brand based on market research and Principal connect. Assisting the RM Team to close high value quotations. Providing regular training to the Segment Technical team and local segment RM to improve their selling capability. Ensuring GP (Gross Profit) target for the brand is achieved. Ensuring inventory turnaround as per set targets for the stocks @ local warehouse. Maintain good PR as he is the face of the company with the local Principal Brand team. Having strong commercial sense to ensure stock management, GP (Gross Profit) and sales are balanced. Relationship management with local Principal Brand team to ensure that they consider the BRM (Brand Relationship Manager) to be their team member in VISL. Responsible for timely collections of payments from customers as per the credit limits and credit period assigned to them. Responsible for resolving customer complaints and ensure customer delight.

Job Posting TitleCUSTOMER SERVICE SPECIALIST I BuildingTE Services India (KN1) Band/Level5-4-S Education ExperienceBachelors Degree (High School +4 years) Employment Experience1-3 years At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Over view TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Roles and Responsibilities Customer Service Representatives (CSRs) are crucial as they serve as the primary point of contact for both customers and the company. They will lead the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues. Their responsibilities include managing customer interactions, processing orders, addressing concerns, and coordinating with internal teams to ensure timely and accurate delivery of products and services. This role is vital in maintaining customer satisfaction and fostering strong, long-term relationships. Shift timings - 9 PM to 6 AM (IST) Responsibilities : Deliver extraordinary customer experience by providing our customer with world class customer service Respond promptly to customer inquiries via phone, email. Provide detailed information about products, services, and order status. Resolve customer complaints and issues efficiently and professionally. Process customer orders accurately and efficiently. Track order progress and ensure timely delivery. Coordinate with planner, logistics, sales, product management and quality teams to fulfill customer Serve as the primary point of contact between customers and the manufacturing team. Communicate any changes in order status, delays, or issues to customers promptly. Prepare and deliver order confirmations, shipping notifications, and other relevant information. Maintain accurate and up-to-date customer records and order documentation. Generate regular reports on order status, customer interactions, and other relevant metrics. Identify trends and provide insights to improve customer service processes. Identify and troubleshoot issues related to orders, deliveries, and product quality. Gather customer feedback and suggest improvements to products and services. Participate in team meetings and training sessions to stay updated on products and processes. Assist in the development and implementation of customer agreement and procedures. Desired Candidate Experience - 1 - 5 Years Any Bachelor s/ Business degrees or equivalent experience MS Office proficiency SAP knowledge Supply chain knowledge Competencies ABOUT TE CONNECTIVITY TE Connectivity plc (NYSETEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter). WHAT TE CONNECTIVITY OFFERS: We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority! Competitive Salary Package Performance-Based Bonus Plans Health and Wellness Incentives Employee Stock Purchase Program Community Outreach Programs / Charity Events Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site. Location

New Supplier Selection : Supplier selection on the basis of product availability, pricing , valuation of supplier , revenue of supplier , credibility of supplier and product. Evaluation of existing supplier : In terms of payment terms , Lead time , quality of product , delivery rating as per requirement. (Future Project). Cost Saving : Cost negotiation of regular items. RFQ ( Including new requirements ) to various vendors, and price negotiation and comparison and closure. Purchase order creation, order processing, and follow up for shipment ( Purchasing ) GRN, Invoice processing in accounts for payment, BOI and maintaining the records Knowledge of SAP of MM module (Materials Management) is preferable. Should have good knowledge of incoterms and import/export procurement. Electronics & Electrical academic background will be preferred

Changing lives. Building Careers. Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what s possible and making headway to help improve outcomes. Supervise a team of 3 to 5 customer service representatives Manage daily operations including planning, assigning and directing work to ensure all service levels (SLAs) and key performance indicators (KPIs) are met Deal international business and with payments terms Proactively manage the Order to Cash process; ensure order processing holds are addressed in a timely manner; proactively communicate product availability to customers Complete regular agent call quality performance evaluations Assist Customer Service Representatives in managing customer escalations to a solution or compromise Interview, hire, train, evaluate, coach and develop staff; reward and discipline employees Coach to behaviours that align to the company values and create a customer excellence culture Analyse operational processes, identify opportunities and implements changes for service delivery improvements; active involvement in projects to improve service levels. Liaise with other departments to resolve order status, product, production, delivery and billing inquiries Develop and document key process steps necessary to provide the required levels of service Communicate company goals, directives and policies; communicate updates to processes and procedures that change how customer inquiries are handled Provide reports to senior management Perform the same duties as a Customer Service Representative Perform other assignments as required/assigned

Grade J - Office/ CoreResponsible for providing customer service support to help to ensure maximum customer satisfaction, assisting the team in providing a communicative link between our products/services and our customers and building an accurate understanding of the customers needs and expectations. Entity: Finance Business Support Group Job Description: We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to tackle some of the big, sophisticated challenges that matter for the future. We have a real contribution to make to the worlds ambition of a low-carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner and help the world get to net zero. Would you like to discover how our diverse, hardworking people are owning the way in making energy cleaner and better - and how you can play your part in our outstanding team? Join our Finance Team and advance your career. The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external Key Customers, internal Customers and other Consumers in accordance with agreed service levels. The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction. Customer Facing (CF) CSRs are required to have a broad understanding of all CS processes to enable a high percentage of first contact resolution and will continually manage customer expectations through various contact channels. CF CSRs are the first point of contact for BP telephone-based enquiries for Key Customers. Key Accountabilities- Functional Implement day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable SLA and the customer service functions core values. Leverage deep understanding of specific key account customers, processes / systems and act as point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. These customers will include retail fuelling sites, branded and unbranded customers, commercial and strategic accounts and terminals. Get along with customers in a professional, friendly and efficient manner and bring up concerns about meeting service levels or deadlines. Proactively resolve Key Account customer issues (working with other teams as appropriate): Take ownership and resolve brought up telephone and written customer issues. Advance activities that are not actioned by assignees. Provide customer service via the internet, phone, chat and email to support activities including: Account set-up, allocation and delivery issues. Order processing and order fulfilment. Sales order tracking. Monitor supply outages and react accordingly for incoming and existing orders. Retail marketing programme information, policy and product fulfilment. Retail site experience complaints, fuel quality claims, site locator etc. Complaint resolution, identification and management of complaint root causes. Log, assign and supervise progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems.partner concern Support GBS activities through immediate triage, partner concern (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues. Service Management & Continuous Improvement Manage and maintain customer expectations, referencing pre-established service level agreements where applicable. Make recommendations on existing knowledge base documents and identify knowledge gaps. Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high quality service. Highlight process gaps and inefficiencies; proactively seek solutions to increase productivity and / or level of service provided. Perform user acceptance testing in service centre technology and ERP systems to help ensure effective enhancement execution. Education, Experience & Skills- Educated to A Level standard or equivalent Minimum of 12 months previous experience customer service skills in a telephone environment and or customer services environment preferred, ideally taking care of Key Account Customers Must demonstrate a strong understanding of customers needs / behaviours Excellent written/oral communication skills and ability to build effective working relationships Strong time management and organisation skills Strong problem solving skills Highly motivated Experience using SAP and/or Siebel and MS Office application Key competencies Inbound Document Management - 3 Sales Order Management - 3 Sales & Marketing Operations - 2 Data Management & Control - 2 Customer Inquiries & Dispute Resolution - 3 Customer Service Delivery Excellence - 3 Business & 3rd Party Systems Knowledge - 2 Process & Quality Improvement - 2 Influencing Ability & Negotiation - 1 Data Gathering & Analysis - 2 Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills:

ShopDeck helps e-commerce merchants set up and manage their D2C storefront profitably . Proposition for merchants: D2C selling made as easy as selling on marketplaces like AZ, FK, Meesho, Myntra, etc Why build this: India s D2C wave has been limited to venture-funded D2C brands today The art of selling on your own website is not democratised. There are ~500k-1M sellers who can sell D2C but can at best sell on marketplaces Philosophically - we feel brand owners should spend most of their time on the product and not on channel optimization Shopify / Status-quo software solve for work-flow management of storefront but don t do enough on helping merchants sell we'll! Our proposition: We have a software + services proposition for the merchant with the goal of optimising for the merchants profitability. Our product is an all-in-one software stack that gives merchants everything they need to sell D2C, ie Storefront, Shipping, Marketing integrations, Communication. Our services layer works on top of this software stack to achieve profitability for merchants. Here, we combine 4-key roles in classic e-commerce setup, all relevant for any D2C brand as we'll: Marketing manager ( top of the funnel ) Category manager ( products/merchandising ) Product manager ( website/app metrics ) Ops manager ( shipping metrics ) Our services layer measures metrics across all these buckets to optimise and take appropriate actions for merchant s profitability. Over time, the goal is to productize our services layer - which we believe will move the baseline of what merchants expect from a storefront software. Role Overview: Manage day-to-day logistics and order fulfilment processes (first mile, mid mile, last mile). Ensure operational tools and tech systems are functioning efficiently for seamless order processing. Monitor key SLAs and raise flags when deviations occur, working cross-functionally to resolve them. Identify and resolve issues in real-time and provide long-term fixes to avoid recurrence. Work with internal stakeholders (Tech, Product, Warehouse Ops, Customer Success) to streamline processes. Prepare daily/weekly performance reports and dashboards for operational visibility. Run data queries and analyze trends to drive decision-making and process optimization. What you'll Need: - Advanced Excel skills: VLOOKUP, INDEX/MATCH, Pivot Tables, Conditional Formatting, etc - Basic SQL knowledge (a plus, not mandatory). - Strong analytical and problem-solving abilities with a hands-on attitude. - Excellent communication and stakeholder management skills. - Background in logistics, supply chain, or e-commerce operations preferred. - 0-2 years of relevant experience in fast-paced operational environments. - High ownership, proactive mindset, and ability to work independently. What We Offer: At ShopDeck, you'll: Impact Lives: Help hundreds of sellers grow their brands online Innovate Fearlessly: Experiment, learn, and push boundaries. Thrive Together: Work with diverse, driven minds in a culture of care and boldness.

The Customer Order Management Representative Level III plays a critical role in managing the end-to-end customer order life cycle. Working under minimal supervision, this role uses analytical and collaborative skills to align supply and demand, enhance customer satisfaction, and reduce the order-to-cash cycle. The position supports global customers and internal teams, ensuring timely and accurate order fulfillment while complying with export and quality standards. Key Responsibilities Manage assigned customer accounts throughout the entire order life cycle from setup to delivery and post-sales support. Act as the primary point of contact for customers, distribution centers, and manufacturing plants. Process and modify customer orders, ensuring accuracy and timely fulfillment. Resolve complex customer inquiries through research and cross-functional collaboration. Ensure compliance with export regulations and prepare necessary shipping documentation. Submit and track quality claims (e.g., Material or Process Non-Conformance) via the Quality Management System. Support customer visits and audits at local facilities. Prepare and distribute internal and customer-facing reports. Maintain accurate records of all interactions and transactions in the system. Serve as a Quality Management Systems Champion or Subject Matter Expert. Contribute to departmental goals and continuous improvement initiatives. Experience Minimum 2 years of experience in customer order management, account management, or supply chain operations. Experience working in a global or shift-based environment is preferred. Strong background in customer service, logistics coordination, or export documentation is a plus. Qualifications Degree in a related field preferred. This position may require licensing for compliance with export controls or sanctions regulations. Core Competencies Communicates Effectively - Adapts communication style to various audiences. Customer Focus - Builds strong relationships and delivers tailored solutions. Drives Results - Achieves goals consistently, even under pressure. Collaborates - Works well across teams to meet shared objectives. Self-Development - Seeks growth opportunities through formal and informal learning. Values Differences - Embraces diverse perspectives and cultures. Functional Competencies Customer Support - Understands the full order life cycle and its impact on customer satisfaction. Order Processing - Manages order entry, modifications, and exception handling. Order Life Cycle Systems Knowledge - Navigates order management systems efficiently. Project and Time Management - Prioritizes tasks to meet deadlines and business goals. Attention to Detail - Ensures accuracy in data entry and documentation. Computer Literacy - Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) and ERP/CRM systems.

The ideal candidate will be responsible for product listings, client coordination ,campaign execution, performance tracking, and ensuring smooth operations across e commerce marketplaces.

Key Responsibilities : Operational Escalation Handling : Act as a point of contact for resolving operational escalations on B2B and marketplace platforms (Amazon, Flipkart, JioMart, etc.). Coordinate with internal and external teams to resolve issues in a timely manner. Advertisements Account Management : Manage and optimize ad campaigns across various e-commerce portals. Monitor ad performance, allocate budgets, and improve ROAS (Return on Ad Spend). Organic Listing Optimization : Ensure effective SEO for product listings to improve organic ranking and visibility. Regularly update product titles, descriptions, keywords, and images as per portal algorithms and trends. Business Support & Coordination : Assist the E-Commerce Manager in executing and monitoring day-to-day operations. Collaborate cross-functionally with sales, marketing, supply chain, and IT teams. Ad-Hoc Projects : Complete tasks assigned by the Manager including data analysis, competitor research, and reporting. Maintain trackers, dashboards, and SOPs for internal processes. New Business Tie-Ups & Growth : Identify and onboard new online marketplaces and B2B clients. Work on initiatives to increase product penetration and sales volumes through strategic partnerships. Key Requirements : Education : Graduate/Post-Graduate in Business, Marketing, or related fields Experience : 3- 5 years in E-Commerce operations, preferably in FMCG or Consumer Goods Skills : Strong knowledge of e-commerce platforms and portal dashboards Hands-on experience in ad campaign management and SEO Excellent communication and analytical skills Proficiency in MS Excel, Google Analytics, and other tools Ability to handle multitasking and meet tight deadlines Salary : As per industry standards Working Days : 6 Days a Week (saturday is a half day)