39853 Oracle Jobs - Page 16

Must-have skills Cloud certified in one of these categories Azure Data Engineer Azure Data Factory , Azure Data bricks Spark (PySpark or scala), SQL, DATA Ingestion, Curation Semantic Modelling/ Optimization of data model to work within Rahona Experience in Azure ingestion from on-prem source, e.g. mainframe, SQL server, Oracle. Experience in Sqoop / Hadoop Microsoft Excel (for metadata files with requirements for ingestion) Any other certificate in Azure/AWS/GCP and data engineering hands-on experience in cloud Strong Programming skills with at least one of Python, Scala or Java Mandatory Skills: DataBricks - Data Engineering . Experience: 5-8 Years .

Job Title: Senior Oracle Database Developer Experience: 10+ Years Location: Navi Mumbai Job Type: Full-Time Job Summary: We are looking for a highly experienced Senior Oracle Database Developer with over 10 years of proven expertise in Oracle database architecture, development, and performance optimization. The ideal candidate should possess strong PL/SQL programming skills, data modeling proficiency, and deep understanding of Oracle features, tools, and best practices for enterprise-grade systems. Key Responsibilities: Design, develop, and maintain complex Oracle PL/SQL packages, procedures, functions, and triggers. Analyze business requirements and translate them into database solutions and enhancements. Optimize and tune SQL queries and database performance. Develop and maintain data models, ER diagrams, and schemas. Work closely with application developers to design efficient database structures. Ensure data integrity, security, and high availability of Oracle environments. Manage database deployments, migrations, and release cycles. Implement backup strategies, recovery processes, and disaster recovery plans. Monitor database health, logs, and system metrics regularly. Mentor junior developers and enforce best practices and coding standards. Required Skills & Qualifications: 10+ years of hands-on experience with Oracle Database (11g/12c/19c). Expert-level PL/SQL development skills. Strong background in data modeling, normalization, and schema design. Experience in performance tuning and query optimization. Knowledge of Oracle tools: SQL*Plus, SQL Developer, AWR, Statspack, TKPROF, etc. Proficient in writing complex stored procedures and scripts for ETL, data processing, and automation. Exposure to Oracle Apex, Forms/Reports (optional but preferred). Working knowledge of UNIX/Linux shell scripting. Strong problem-solving skills and analytical thinking. Bachelor's/Master's degree in Computer Science, Information Technology, or related field. Preferred: Experience with cloud-based Oracle databases (OCI, AWS RDS for Oracle, Azure). Knowledge of Agile methodologies and CI/CD tools. Oracle certifications (OCP/OCA) are a plus. Job Types: Full-time, Permanent Benefits: Internet reimbursement Paid sick time Paid time off Schedule: Monday to Friday Ability to commute/relocate: Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Current CTC Expected CTC Notice Period Education: Bachelor's (Preferred) Experience: Oracle: 10 years (Required) Location: Navi Mumbai, Maharashtra (Preferred) Work Location: In person

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Oracle JD Edwards EnterpriseOne Financials Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: Provide functional support for multiple JDE customers worldwide, with excellent knowledge in JD Finance Account Receivables, Account Payables, General Ledger & Fix Asset. Experience in implementation and upgrade projects, with the ability to understand and link custom business processes with standard business processes of E1. Roles & Responsibilities: -Provide functional support for multiple JDE customers worldwide. -Understand and link custom business processes with standard business processes of E1. -Work on 9.x versions upgrade/implementation projects in highly customized environments. -Provide time-bound resolutions to all financial integrities. -Gather and understand business requirements, map them to JD Edwards Enterprise, and prepare AS-IS and TO-BE documentation. -Formulate business requirements into design documentation. -Exposure to 3rd Party Applications will be a value added. -Experience with JDE Orchestration Tools (Config, Build, Publish) will be counted as a plus point. Professional & Technical Skills: -Excellent knowledge in JD Finance Account Receivables, Account Payables, General Ledger & Fix Asset. -Desirable exposure to other modules: Sales, Purchase, Inventory Knowledge at Integration level and support level. -Experience in implementation/upgrade projects. -Ability to provide time-bound resolutions to all financial integrities. -Ability to gather and understand business requirements, map them to JD Edwards Enterprise, and prepare AS-IS and TO-BE documentation. -Experience with JDE Orchestration Tools (Config, Build, Publish) will be counted as a plus point. Additional Information: 8-10 years in JDE - AR AP GL & FA modules. -Must have the ability to work on different projects and shifts. -Good understanding of business concepts & strong analytical & problem-solving skills. -Good communication (written and oral-in English) and interpersonal skills. -Ability to learn new functionality and customer customizations. -Ability to work as part of a large team or individually. -15 years of education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Oracle Communications Order and Service Management (OSM) Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication within the team and stakeholders. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the application development process - Ensure effective communication within the team and stakeholders Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Communications Order and Service Management (OSM) - Strong understanding of software development lifecycle - Experience in leading application development projects - Knowledge of Oracle database management - Hands-on experience in configuring applications Additional Information: - The candidate should have a minimum of 5 years of experience in Oracle Communications Order and Service Management (OSM) - This position is based at our Pune office - A 15 years full-time education is required

Job Details: Provide day-to-day production support for Oracle EBS R12 modules: iProc, PO, AP, CM, FA, and GL Investigate and resolve user-reported issues related to system functionality, performance, and data integrity. Collaborate with functional users to gather requirements and deliver technical solutions including reports, customizations, interfaces, and workflows (RICEW). Support month-end/year-end activities and ensure timely resolution of financial close-related issues. Create and maintain functional and technical documentation for changes and enhancements. Troubleshoot and debug PL/SQL packages, forms, and workflows. Perform root cause analysis and recommend preventive measures for recurring issues. Coordinate with DBA, infrastructure teams, and Oracle Support (SRs) to resolve critical issues. Work on Oracle patches, upgrades, and testing cycles (e.g., UAT, regression testing). Participate in system enhancements and minor projects from requirements gathering to deployment . Required Skills and Qualifications: 5+ years of experience with Oracle EBS R12 , especially in iProcurement, Purchasing, AP, CM, FA, and GL modules. Strong understanding of P2P and financial business processes . Hands-on experience with Oracle Forms, Reports, PL/SQL, XML Publisher , and Oracle Workflow . Experience in interfaces, conversions, extensions, and custom reports (RICEW). Ability to work directly with users to gather requirements and provide support. Familiarity with Oracle AIM or OUM methodology is a plus. Experience with Oracle Support (SR) process and patch management. Excellent problem-solving and communication skills .

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle Communications Unified Inventory Management (UIM) Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. Your typical day will involve collaborating with team members to develop innovative solutions and ensure seamless application functionality. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Develop and implement software solutions to meet business requirements. - Collaborate with cross-functional teams to analyze and address technical issues. - Conduct code reviews and provide feedback to enhance application performance. - Stay updated on emerging technologies and recommend improvements for application development. - Assist in troubleshooting and resolving application issues to ensure optimal functionality. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Communications Unified Inventory Management (UIM). - Strong understanding of database management and SQL queries. - Experience in software development lifecycle and agile methodologies. - Knowledge of web services and API integration. - Hands-on experience in troubleshooting and debugging applications. Additional Information: - The candidate should have a minimum of 3 years of experience in Oracle Communications Unified Inventory Management (UIM). - This position is based at our Pune office. - A 15 years full time education is required.

Greeting from Infosys BPM Ltd, We are hiring for Walkme, ETL Testing + Python Programming, Automation Testing with Java, Selenium, BDD, Cucumber, Test Automation using Java and Selenium, with knowledge on testing process, SQL, ETL DB Testing, ETL Testing Automation skills. Please walk-in for interview on 17th July 2025 at Pune location Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume *** https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-217814 Interview details Interview Date: 17th July 2025 Interview Time: 10 AM till 1 PM Interview Venue: Pune:: Hinjewadi Phase 1 Infosys BPM Limited, Plot No. 1, Building B1, Ground floor, Hinjewadi Rajiv Gandhi Infotech Park, Hinjewadi Phase 1, Pune, Maharashtra-411057 Please find below Job Description for your reference: Work from Office*** Min 2 years of experience on project is mandate*** Job Description: Walkme Design, develop, and deploy WalkMe solutions to enhance user experience and drive digital adoption. Experience in task-based documentation, training and content strategy Experience working in a multi-disciplined team with geographically distributed co-workers Working knowledge technologies such as CSS and JavaScript Project management and/or Jira experience Experience in developing in-app guidance using tools such as WalkMe, Strong experience in technical writing, instructional video or guided learning experience in a software company Job Description: ETL Testing + Python Programming Experience in Data Migration Testing (ETL Testing), Manual & Automation with Python Programming. Strong on writing complex SQLs for data migration validations. Work experience with Agile Scrum Methodology Functional Testing- UI Test Automation using Selenium, Java Financial domain experience Good to have AWS knowledge Job Description: Automation Testing with Java, Selenium, BDD, Cucumber Hands on exp in Automation. Java, Selenium, BDD , Cucumber expertise is mandatory. Banking Domian Experience is good. Financial domain experience Automation Talent with TOSCA skills, Payment domain skills is preferable. Job Description: Test Automation using Java and Selenium, with knowledge on testing process, SQL Java, Selenium automation, SQL, Testing concepts, Agile. Tools: Jira and ALM, Intellij Functional Testing: UI Test Automation using Selenium, Java Financial domain experience Job Description: ETL DB Testing Strong experience in ETL testing, data warehousing, and business intelligence. Strong proficiency in SQL. Experience with ETL tools (e.g., Informatica, Talend, AWS Glue, Azure Data Factory). Solid understanding of Data Warehousing concepts, Database Systems and Quality Assurance. Experience with test planning, test case development, and test execution. Experience writing complex SQL Queries and using SQL tools is a must, exposure to various data analytical functions. Familiarity with defect tracking tools (e.g., Jira). Experience with cloud platforms like AWS, Azure, or GCP is a plus. Experience with Python or other scripting languages for test automation is a plus. Experience with data quality tools is a plus. Experience in testing of large datasets. Experience in agile development is must Understanding of Oracle Database and UNIX/VMC systems is a must Job Description: ETL Testing Automation Strong experience in ETL testing and automation. Strong proficiency in SQL and experience with relational databases (e.g., Oracle, MySQL, PostgreSQL, SQL Server). Experience with ETL tools and technologies (e.g., Informatica, Talend, DataStage, Apache Spark). Hands-on experience in developing and maintaining test automation frameworks. Proficiency in at least one programming language (e.g., Python, Java). Experience with test automation tools (e.g., Selenium, PyTest, JUnit). Strong understanding of data warehousing concepts and methodologies. Experience with CI/CD pipelines and version control systems (e.g., Git). Experience with cloud-based data warehouses like Snowflake, Redshift, BigQuery is a plus. Experience with data quality tools is a plus. REGISTRATION PROCESS: The Candidate ID & SHL Test(AMCAT ID) is mandatory to attend the interview. Please follow the below instructions to successfully complete the registration. (Talents without registration & assessment will not be allowed for the Interview). Candidate ID Registration process: STEP 1: Visit: https://career.infosys.com/joblist STEP 2: Click on "Register" and provide the required details and submit. STEP 3: Once submitted, Your Candidate ID(100XXXXXXXX) will be generated. STEP 4: The candidate ID will be shared to the registered Email ID. SHL Test(AMCAT ID) Registration process: This assessment is proctored, and talent gets evaluated on Basic analytics, English Comprehension and writex (email writing). STEP 1: Visit: https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fautologin-talentcentral.shl.com%2F%3Flink%3Dhttps%3A%2F%2Famcatglobal.aspiringminds.com%2F%3Fdata%3DJTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmVuLVVTJTIyJTJDJTIyaXNBdXRvbG9naW4lMjIlM0ExJTJDJTIycGFydG5lcklkJTIyJTNBJTIyNDE4MjQlMjIlMkMlMjJhdXRoa2V5JTIyJTNBJTIyWm1abFpUazFPV1JsTnpJeU1HVTFObU5qWWpRNU5HWTFOVEU1Wm1JeE16TSUzRCUyMiUyQyUyMnVzZXJuYW1lJTIyJTNBJTIydXNlcm5hbWVfc3E5QmgxSWI5NEVmQkkzN2UlMjIlMkMlMjJwYXNzd29yZCUyMiUzQSUyMnBhc3N3b3JkJTIyJTJDJTIycmV0dXJuVXJsJTIyJTNBJTIyJTIyJTdEJTJDJTIycmVnaW9uJTIyJTNBJTIyVVMlMjIlN0Q%3D%26apn%3Dcom.shl.talentcentral%26ibi%3Dcom.shl.talentcentral%26isi%3D1551117793%26efr%3D1&data=05%7C02%7Comar.muqtar%40infosys.com%7Ca7ffe71a4fe4404f3dac08dca01c0bb3%7C63ce7d592f3e42cda8ccbe764cff5eb6%7C0%7C0%7C638561289526257677%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=s28G3ArC9nR5S7J4j%2FV1ZujEnmYCbysbYke41r5svPw%3D&reserved=0 STEP 2: Click on "Start new test" and follow the instructions to complete the assessment. STEP 3: Once completed, please make a note of the AMCAT ID( Access you Amcat id by clicking 3 dots on top right corner of screen). NOTE: During registration, you'll be asked to provide the following information: Personal Details: Name, Email Address, Mobile Number, PAN number. Availability: Acknowledgement of work schedule preferences (Shifts, Work from Office, Rotational Weekends, 24/7 availability, Transport Boundary) and reason for career change. Employment Details: Current notice period and total annual compensation (CTC) in the format 390000 - 4 LPA (example). Candidate Information: 10-digit candidate ID starting with 100XXXXXXX, Gender, Source (e.g., Vendor name, Naukri/LinkedIn/Found it, or Direct), and Location Interview Mode: Walk-in Attempt all questions in the SHL Assessment app. The assessment is proctored, so choose a quiet environment. Use a headset or Bluetooth headphones for clear communication. A passing score is required for further interview rounds. 5 or above toggles, multi face detected, face not detected, or any malpractice will be considered rejected Once you've finished, submit the assessment and make a note of the AMCAT ID (15 Digit) used for the assessment. Documents to Carry: Please have a note of Candidate ID & AMCAT ID along with registered Email ID. Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Please carry 2 set of updated Resume/CV (Hard Copy). Please carry original ID proof for security clearance. Please carry individual headphone/Bluetooth for the interview. Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Regards, Infosys BPM Recruitment team.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle Communications Service Activation Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will be involved in designing, building, and configuring applications to meet business process and application requirements. Your typical day will revolve around creating solutions that align with business needs and ensuring seamless application functionality. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the team in implementing innovative solutions - Conduct regular team meetings to discuss progress and challenges - Mentor junior team members to enhance their skills Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Communications Service Activation - Strong understanding of software development lifecycle - Experience in application design and development - Knowledge of Oracle database management - Hands-on experience in troubleshooting and problem-solving Additional Information: - The candidate should have a minimum of 5 years of experience in Oracle Communications Service Activation - This position is based at our Pune office - A 15 years full-time education is required

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Performance Testing Experience: 5-8 Years

Job Description : Purchasing Manager- Real Estate (EPC Division) Job Summary: The Procurement Manager is responsible for managing all procurement activities related to healthcare and infrastructure EPC projects in Maharashtra. The role will focus on procuring materials, services, and equipment required for large-scale government and private sector projects, with a special emphasis on healthcare facilities, hospitals, and public infrastructure projects. The ideal candidate will have extensive experience in procurement within the construction and EPC sectors, with knowledge of government procurement processes and the ability to manage vendor relationships, contracts, and supply chains effectively. Key Responsibilities: Procurement Strategy and Planning: - Develop and implement procurement strategies for healthcare and infrastructure EPC projects, ensuring that all procurement activities align with project requirements, timelines, and budget constraints. - Work closely with the EPC Head and Project Managers to understand project needs, identify procurement requirements, and plan the procurement schedule accordingly. - Ensure that procurement processes are compliant with company policies, industry standards, and government regulations. Vendor and Supplier Management: - Identify, evaluate, and select suppliers and contractors based on project specifications, budget, and quality requirements. - Build and maintain strong relationships with suppliers, subcontractors, and other vendors to ensure timely delivery and high-quality standards for materials and services. - Negotiate terms, conditions, and pricing with vendors to secure the best value for the project. - Monitor supplier performance, ensuring compliance with delivery schedules, quality standards, and contractual agreements. Tendering and Contract Management: - Oversee the tendering process for procurement activities, including the preparation of Requests for Proposals (RFPs), quotations, and bid evaluations. - Ensure all contracts and agreements are negotiated, executed, and managed in compliance with legal requirements and company policies. - Coordinate with legal and finance teams to ensure that all contracts are in place before procurement activities commence. Budget and Cost Control: - Develop procurement budgets in collaboration with the project management team, ensuring that costs are controlled throughout the procurement process. - Monitor procurement expenses, track expenditures, and ensure that the procurement process stays within the allocated budget. - Identify and implement cost-saving initiatives to improve procurement efficiency and reduce project costs. Compliance and Risk Management: - Ensure compliance with government procurement regulations and industry standards, especially for public sector projects, such as those under CPWD guidelines. - Develop and enforce procurement policies and procedures to minimize risk and ensure fair and transparent vendor selection processes. - Monitor and manage risks related to procurement, including delays, quality issues, and price fluctuations. Reporting and Documentation: - Maintain accurate records of all procurement activities, including purchase orders, contracts, supplier communications, and delivery schedules. - Provide regular reports on procurement progress, issues, and cost savings to the EPC Head and senior management. - Ensure that all procurement documentation is compliant with audit requirements and project specifications. Required Qualifications & Skills: Education: - Bachelor’s degree in Supply Chain Management, Business Administration, Engineering, or a related field. A Master’s degree or MBA is an advantage. Experience: - Minimum 8–10 years of experience in procurement management within the EPC sector, with at least 5 years in healthcare and infrastructure projects. - Strong knowledge of procurement processes for large-scale construction and infrastructure projects, especially within the public sector (preferably CPWD or similar). - Proven experience in negotiating contracts, managing suppliers, and overseeing procurement of materials and services for complex projects. Technical Skills: - In-depth knowledge of procurement software and systems (e.g., SAP, Oracle, or similar procurement platforms). - Strong understanding of contract management, supply chain processes, and inventory management in the construction industry. - Familiarity with construction materials, healthcare equipment, and related goods and services. Communication and Negotiation: - Excellent verbal and written communication skills, with the ability to interact effectively with vendors, contractors, and project teams. - Strong negotiation skills to secure favorable terms and conditions for procurement contracts and agreements. - Ability to build and maintain relationships with key suppliers and contractors. Organizational Skills: - Strong project management and organizational skills, with the ability to prioritize tasks and manage multiple procurement activities simultaneously. - Ability to work under pressure and handle procurement challenges that arise during project execution. Compliance and Regulatory Knowledge: - Familiarity with government procurement regulations (e.g., CPWD, GFR) and industry standards in the healthcare and infrastructure sectors. - Knowledge of safety standards, environmental regulations, and quality assurance procedures related to construction materials and healthcare equipment. Desirable Skills: - Knowledge of sustainable procurement practices, including sourcing eco-friendly materials and products. - Understanding of advanced healthcare technologies and the specific procurement needs for healthcare facility construction. - Familiarity with the procurement processes for government tenders and public-private partnership projects. Key Competencies: - Procurement Strategy and Execution - Vendor and Contract Management - Cost Control and Budget Management - Risk Management and Compliance - Strong Negotiation and Communication

About The Role Job Title IT Team Supervisor - Assets Level Division IT Department Information Technology Reporting to Siddharth Saxena Role DAP - Techno functional Job Requirement & Responsibility At least 5-8 years of experience as Project Manager Experience on development/management of CRM solution and customer front-ending applications Good communication, technical & analytical skills Good knowledge of IIS/Apache/WebSphere/Oracle 12C Responsible for end-to-end project management Skilled in troubleshooting of performance issues, diagnose and resolve in critical production environment. Proficient in managing QA, UAT, software product releases & production support Proficient in software development lifecycle, requirement analysis, architectural design, holding technical discussions, implementation, impact analysis, deployment & documentation Educational Qualifications BTECH/BE/MCA or any professional degree with IT Background Experience Profile At least 5-8 years of experience as Project Manager

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. Job Title Officer or Senior Officer - F&A Services - General Ledger - GBSI - Mumbai Company Overview Join CMA CGM Global Business Services (India) Private Limited, a prominent player in the logistics and transportation industry. Our commitment to excellence and innovation drives our mission to deliver outstanding service to our clients. We are dedicated to fostering an inclusive and collaborative work environment, where every individual is valued and empowered to contribute to our collective success. Role Summary As a Senior Officer in the F&A Services team, you will play a critical role in managing the general ledger processes that serve as the backbone of our financial reporting and analysis. You will ensure the integrity of financial data, contribute to the accuracy of financial statements, and support compliance with relevant regulations. Your expertise in accounting principles and your proficiency with financial software will be essential as you collaborate with various teams to streamline processes and resolve discrepancies. Key Responsibilities Prepare daily bank and cash reconciliation journal entries to ensure accurate tracking of all transactions. Conduct monthly reconciliations of accounts, detailing general ledger balances, addressing discrepancies, and preparing necessary adjusting journal entries. Offer comprehensive support to internal agencies and the main office for reconciliation issues and queries. Execute commission calculations, freight tax computations, and related journal postings, maintaining accuracy and compliance. Prepare, enter, and review other adjusting, monthly, and recurring journal entries. Support both internal and external audits, ensuring adherence to compliance requirements and protocols. Maintain records across various accounting categories, including fixed assets and prepayment schedules. Close ledgers and prepare trial balances for consolidation efforts, ensuring timely reporting. Generate monthly reports on withholding tax and ICP, aiding in strategic financial planning. Provide analytical research and problem-solving support to fellow accounting teams and business units. Candidate Profile The ideal candidate will possess: 2+ years of accounting experience (preferably 6 years) with a focus on reconciliation duties, preferably within mid to large-sized organisations. A detail-oriented approach to financial transactions and discrepancies. Experience in outsourcing and shared services models is highly regarded. Knowledge and Skills Proficient in accounting and finance practices. Familiarity with ERP systems, with preference given to Oracle and SAP. Strong command of Microsoft Office tools to enhance productivity and reporting. Shift Timings This role requires flexibility with shifts, working from 4:30 PM to 1:30 AM or 5:30 PM to 2:30 AM. Perks and Benefits Free pick-up and drop-off services to ensure convenient commuting. Food coupons worth £3,300 every month to promote employee well-being. Additional allowances for night shifts to acknowledge the commitment of our staff. Why Join Us? By becoming a part of our team, you will not only advance your professional journey within a globally recognized organisation but also take part in impactful work that drives the logistics and transportation industry forward. Our emphasis on professional development, inclusive culture, and employee well-being sets us apart as a desirable workplace. If you are ready to contribute to a forward-thinking team and possess the skills outlined above, we encourage you to apply for this exciting opportunity. Come along on CMA CGM’s adventure !

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Oracle SQL Experience: 5-8 Years

Job Summary onsemi , a top global technology manufacturer is looking for an IT SCM Cloud Architect with expertise in Oracle Fusion Suite of SCM products . This leader will play a critical role in supporting our IT strategies and engaging in the ongoing transformation of our business with our internal and external partners. Fostering strong relationships with strategic internal partners is essential for success. This is both a functional and a technical role requiring the ability to handle complex situations in a dynamic environment, as well as provide solid technical solutions as part of a transformation and modernization effort. onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world. More details about our company benefits can be found here: https://www.onsemi.com/careers/career-benefits We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work. Minimum of 10 years of experience providing functional solutions, architecting, integrating, and implementing Oracle Fusion SCM modules Solid understanding of ERP and Supply Chain business processes – Inventory management, WIP, Order Management, Manufacturing, Services. Strong understanding of the impact of application config; master data; FBDI data load process, and building basic SQL queries for issue debugging Excellent problem solving and critical thinking skills. Strong business acumen and understanding of ERP from both functional and implementation perspectives. Polished communication skills enabling effective interactions with business and technical audiences, with ability to tailor messaging to varied audiences. Ability to prioritize tasks and work autonomously in a fast-paced environment. Bachelor’s degree in computer science, Business, or Engineering; Master’s or MBA degree is preferred Experience in Semiconductor or High-tech industry preferred Lead/drive Oracle Fusion Cloud Modules (with focus on Inventory, Manufacturing, Maintenance, OM) functional design, technical design, development and global rollouts. Work with cross-functional teams to implement integrated SCM solutions across Fusion Cloud landscape, as well as legacy eBS and other non-Oracle applications. Perform architect role on Oracle Fusion Cloud participating in all phases from envisioning and planning through execution and stabilization. Develop and execute test plans to check infrastructure and systems technical development and make recommendations for improvement. Assist in the identification, analysis, and resolution of major systems defects and bugs. Develop and implement policies, procedures, and architectural controls to ensure that systems support the organization's business requirements and meet the needs of end users while minimizing customizations. Define ERP technical and application architectures, participate in detailed design, development, and testing phases. Analyze data and translate business requirements into technical specifications. Leverage detailed knowledge of the underlying database tables, integration points and technology processes to architect and deploy solutions. Prioritize, scope, and negotiate time and effort requirements for project and enhancement demand pipeline while facilitating estimation of business benefits.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Google BigQuery Experience: 5-8 Years

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Key skills Azure Data Factory (primary) , Azure Data bricks Spark (PySpark, SQL) Must-have skills Cloud certified in one of these categories Azure Data Engineer Azure Data Factory , Azure Data bricks Spark (PySpark or scala), SQL, DATA Ingestion, Curation Semantic Modelling/ Optimization of data model to work within Rahona Experience in Azure ingestion from on-prem source, e.g. mainframe, SQL server, Oracle. Experience in Sqoop / Hadoop Microsoft Excel (for metadata files with requirements for ingestion) Any other certificate in Azure/AWS/GCP and data engineering hands-on experience in cloud Strong Programming skills with at least one of Python, Scala or Java Strong SQL skills ( T-SQL or PL-SQL) Data files movement via mailbox Source-code versioning/promotion tools, e.g. Git/Jenkins Orchestration tools, e.g. Autosys, Oozie Source-code versioning with Git Nice-to-have skills Experience working with mainframe files Experience in Agile environment, JIRA/Confluence tool Key skills Azure Data Factory (primary) , Azure Data bricks Spark (PySpark, SQL) Experience - 5 to 10 Years Must-have skills Cloud certified in one of these categories Azure Data Engineer Azure Data Factory , Azure Data bricks Spark (PySpark or scala), SQL, DATA Ingestion, Curation Semantic Modelling/ Optimization of data model to work within Rahona Experience in Azure ingestion from on-prem source, e.g. mainframe, SQL server, Oracle. Experience in Sqoop / Hadoop Microsoft Excel (for metadata files with requirements for ingestion) Any other certificate in Azure/AWS/GCP and data engineering hands-on experience in cloud Strong Programming skills with at least one of Python, Scala or Java Strong SQL skills ( T-SQL or PL-SQL) Data files movement via mailbox Source-code versioning/promotion tools, e.g. Git/Jenkins Orchestration tools, e.g. Autosys, Oozie Source-code versioning with Git. Nice-to-have skills Experience working with mainframe files Experience in Agile environment, JIRA/Confluence to

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Apache Spark Experience: 5-8 Years

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Planisware Experience: 5-8 Years

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Mainframe Experience: 5-8 Years

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Mandatory Skills: Oracle CPQ Cloud Experience: 5-8 Years

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Tableau Experience: 5-8 Years

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: JAX-RS - Java API- RESTful Web Services Experience: 5-8 Years

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: FullStack Microsoft .NET Smart Web App Experience: 5-8 Years

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Cloud Product & Platform Testing Experience: 5-8 Years

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: IBM CLOUD PAK for Integration Experience: 5-8 Years