Operations Manager

Job Description

We are seeking a dynamic and result-oriented Senior-Level Manager with 5–6 years of proven experience in operations and vendor management in the e-commerce ecosystem. The ideal candidate will have a strong background in managing vendor relationships, overseeing the functioning of e-commerce websites, and ensuring smooth coordination across digital sales channels. Key Responsibilities: Vendor Management: Develop and manage vendor partnerships, contracts, and service-level agreements. Monitor vendor performance, address escalations, and ensure service delivery standards are met. E-commerce Channel Management: Oversee daily operations of e-commerce channels including websites and third-party platforms. Coordinate with internal teams for product listings, pricing, offers, logistics, and returns. Ensure optimal performance of e-commerce operations with regular audits and performance reviews. Website Operations: Supervise the functioning and updates of e-commerce websites. Liaise with tech teams to ensure smooth UI/UX, product integration, and transaction flow. Track website analytics and suggest improvements to enhance customer experience and conversion. Cross-functional Collaboration: Work closely with product, marketing, finance, and tech teams for end-to-end project execution. Support new initiatives and process enhancements across departments. Reporting & Analysis: Prepare performance reports, dashboards, and business insights to support decision-making. Identify process gaps and implement operational improvements. Key Requirements: 5–6 years of experience in a similar role within the E-commerce domain. Strong understanding of e-commerce workflows, digital platforms, and operational KPIs. Proven experience in vendor management and cross-channel coordination . Excellent analytical, communication, and problem-solving skills. Ability to manage multiple priorities and drive results in a fast-paced environment. Preferred Qualifications: Prior experience in working with B2C/B2B digital products. Exposure to e-commerce tools, ERP systems, or marketplace dashboards. Understanding of compliance and regulatory standards in the e-commerce space. Job Types: Full-time, Temporary Pay: From ₹40,000.00 per month Schedule: Day shift Monday to Friday Ability to commute/relocate: Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Work Location: In person