Operations Manager

We are seeking a dynamic and result-oriented Senior-Level Manager with 5–6 years of proven experience in operations and vendor management in the e-commerce ecosystem. The ideal candidate will have a strong background in managing vendor relationships, overseeing the functioning of e-commerce websites, and ensuring smooth coordination across digital sales channels.

Key Responsibilities:

• Vendor Management:
• Develop and manage vendor partnerships, contracts, and service-level agreements.
• Monitor vendor performance, address escalations, and ensure service delivery standards are met.
• E-commerce Channel Management:
• Oversee daily operations of e-commerce channels including websites and third-party platforms.
• Coordinate with internal teams for product listings, pricing, offers, logistics, and returns.
• Ensure optimal performance of e-commerce operations with regular audits and performance reviews.
• Website Operations:
• Supervise the functioning and updates of e-commerce websites.
• Liaise with tech teams to ensure smooth UI/UX, product integration, and transaction flow.
• Track website analytics and suggest improvements to enhance customer experience and conversion.
• Cross-functional Collaboration:
• Work closely with product, marketing, finance, and tech teams for end-to-end project execution.
• Support new initiatives and process enhancements across departments.
• Reporting & Analysis:
• Prepare performance reports, dashboards, and business insights to support decision-making.
• Identify process gaps and implement operational improvements.

Key Requirements:

• 5–6 years of experience in a similar role within the E-commerce domain.
• Strong understanding of e-commerce workflows, digital platforms, and operational KPIs.
• Proven experience in vendor management and cross-channel coordination.
• Excellent analytical, communication, and problem-solving skills.
• Ability to manage multiple priorities and drive results in a fast-paced environment.

Preferred Qualifications:

• Prior experience in working with B2C/B2B digital products.
• Exposure to e-commerce tools, ERP systems, or marketplace dashboards.
• Understanding of compliance and regulatory standards in the e-commerce space.

Job Types: Full-time, Temporary

Pay: From ₹40,000.00 per month

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person