7044 Operations Management Jobs - Page 46

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: As the India IFM Lead for the client contract, you will be responsible for overseeing the overall contract delivery, ensuring client satisfaction, and achieving key performance indicators (KPIs) across India. You will lead the regional team in delivering exceptional integrated facilities management services to client in the Indian market. What your day-to-day will look like: Oversee and manage the delivery of IFM services for client across India Ensure high levels of client satisfaction through proactive communication and relationship management Monitor and drive achievement of contract KPIs Develop and implement strategies to improve operational efficiency and cost-effectiveness Lead and mentor the India IFM team Collaborate with global and regional stakeholders to ensure alignment with JLL's and client objectives Identify and pursue opportunities for contract growth and expansion in the Indian market Desired or preferred experience and technical skills: In-depth knowledge of IFM practices and trends in the Indian market Strong understanding of contract management and performance metrics Excellent leadership and team management skills Proven track record in client relationship management Proficiency in English and Hindi; knowledge of other Indian languages is a plus Experience with IFM software platforms (e.g., CAFM, CMMS) Familiarity with industry standards and regulations in India Required Skills and Experience: Bachelor's degree in Facilities Management, Business Administration, or related field; Master's degree preferred Minimum of 10 years of experience in facilities management, with at least 5 years in a leadership role Demonstrated success in managing large-scale IFM contracts in India Strong financial acumen and experience in budget management Location: Mumbai (specific location to be determined based on candidate and business needs, with travel across India) Job Tags: Integrated Facilities Management, Contract Management, Client Relations, India, Leadership

Job Title: Operations Manager Location: Noida Organization: JITM Skills Private Limited Employment Type: Full-time Role Overview We are looking for a proactive and detail-oriented Operations Manager to oversee the day-to-day functioning of our Skill Development Institute. The ideal candidate will ensure seamless delivery of training programs, manage resources efficiently, and uphold operational excellence across departments. Key Responsibilities Program & Facility Management Oversee scheduling, logistics, and execution of training programs Ensure optimal utilization of classrooms, labs, and equipment Maintain high standards of cleanliness, safety, and infrastructure Process Optimization Design and implement SOPs for operational workflows Monitor KPIs and continuously improve efficiency and service delivery Coordinate with trainers and academic teams to ensure smooth operations Vendor & Resource Coordination Manage relationships with vendors, suppliers, and service providers Ensure timely procurement and maintenance of training materials and resources Track inventory and budget utilization Compliance & Reporting Ensure adherence to regulatory and accreditation standards Prepare operational reports and dashboards for management review Support audits and quality assurance processes Team Leadership Supervise support staff and administrative personnel Provide training and performance feedback to enhance team productivity

We are hiring BDM profile for Bangalore Health Insurance TPA Pvt. Ltd. Job location will be Bangalore. Minimum 3 - 5 years of insurance TPA experience will be preferred.

Profile Summary Our Area Operations Manager is responsible for developing and expanding the business in the respective area and managing the store operations across the respective area thereby increasing the customer experience. Key Responsibilities Driving Sales and Customer Service a. Driving and ensuring to meet or exceed the sales plan of the respective territory monthly/ quarterly and annually b. Driving and focusing on providing the customer services thereby increasing the Net Promoter Score (NPS) for the store c. Drive culture of high sales performance expectations, i.e. SALES Leadership d. Motivates and inspires field team to drive for results. e. Review financial performance at regional level to identify improvement opportunities. f. Serve as critical strategy planning link between Corporate and the field organization. g. Translate corporate goals including financial returns, sales growth and market share, into business plans. h. Assess field capability and establish performance priorities at group level. Manpower Planning & People Development a. Working with the HR team and the Store Manager in ensuring staffing levels are adequate to effectively operate the store b. Direct responsibility for professional development of Lenskart Associates c. Assess and prioritize advanced management skill gaps including those related to design and implementation of business plans, forecasts, financial analysis, associate development and communication. d. Conduct two-way, formal and informal performance evaluations of Lenskart Associates which review professional development needs and accomplishments as well as overall achievement of management objectives e. Responsible for establishing a culture that embraces diversity and maximizes the learnings from a diverse team. f. Overall responsibility for associate development Managing P&L of the Assigned Stores a. Responsible for managing and maintaining territory and store budgets to ensure profitability at store as well as territory level b. Managing the top and bottom line effectively of the assigned territory and stores c. Responsible for reducing shrinkage d. Managing the productivity of the staff e. Using cost effective methods to ensure productivity of the respective territory Managing and Maintaining High Standards of Retail Operations a. Regular Store Visits to: Audit stores Coaching the Store Managers Motivate staff through sales discussions Check VM, stock availability Check store hygiene, grooming Assess discipline levels in store opening times, staff attendance, process adherence etc. b. Analyze data before Store Visits Monitoring Sales through data. Assessing the productivity and achievements of the stores Store Staffing levels. Product flow, supply, demand and shrinkage. NPS and MC scores Reviewing measures to achieve performance targets a. Bridge communication between Management and floor Recommending changes to ZM/BH basis visits. Ensure Timely reporting of Data when needed. Implementing and enforcing company regulations Implement process change Attending conferences, events and meetings at regional as well as corporate level to enhance knowledge and skill sets Inventory Management a. Ensures availability of required merchandise and services at each of the assigned stores b. Ensuring that inventory levels are well balanced and making key decisions about inventory control at each of the assigned stores c. Ensuring physical verification of inventory on regular intervals is being conducted at each of the assigned stores d. Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed e. Ensuring necessary quality checks for the new products is being conducted in a timely manner f. Responsible for reducing shrinkage at store level g. Working very closely with various departments in the organization till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Key Personal and Professional Attributes: a) Collaborative Skills : The role requires the incumbent to work closely and coordinate with the Internal and external teams to create success. S/he should be able to seamlessly navigate these relationship dynamics in a high growth, young, agile business environment. b) Functional understanding: The role is critical for the business performance and would require the incumbent to create a competitive business advantage. It would be critical to analyze the effectiveness of the processes on a day to day basis and course correct. c) Data driven/ Analytical: The role is required to drive specific process efficiency metrics and would be accountable to drive data-driven decision making. d) Results oriented : The role is required to work on deliver on daily numbers, short-term goals and long-term milestones set by business and efficacy. Meeting these milestones would be critical to create success. e) Extroverted Personality f) Pleasant & Friendly who can be easily approached g) Pragmatic Leaders who are self -motivated and resilient h) Passionate i) Energetic j) Positive Attitude k) Ability to handle stressful situations l) Problem Solving & Decision Making m) Assertive n) Sales Driven & Number Oriented Team player Candidate Profile: a) Full Time Post Graduate with 7-9 years of relevant experience into retail industry b) Post-Graduation is a must c) Very strong communication skills- both written and verbal and must be a good orator d) Should have hands on experience working on Microsoft Office- Including Excel, PPT & Word e) Strong inter-personal skills (friendly, caring & patient) f) Sales oriented g) Strong Management/leadership skills. h) Strong organizational skills. i) Strong team builder Required Managerial Competencies People Management a) Mentors team members and colleagues; guides them with regard to development and career progression. b) Clearly communicates work responsibilities and expectations and takes steps to balance the workload among team members. c) Anticipates the effect of an action on other people and modifies such action accordingly. d) Resolves conflicts among colleagues in just and fair manner Proactive Problem Solving Skills a) Anticipates problems before they develop, and takes steps to avert them. b) Considers a situation from multiple perspectives before deciding on a course of action. c) Adept at managing the flow of information in times of crisis. d) Appeals to reason, facts, and figures and adapts managerial style based on the demands of the situation Commercial Savviness a) Protects the commercial interests of the company with the aim of maximizing revenue. b) Takes appropriate business decisions after performing a cost-benefit analysis and pre-empts problems and resolves them, ensuring minimal business loss. c) Builds and manages workforce based on organizational goals and budget constraints Customer Expectation Management a) Adept at balancing the interests of the company with the needs and expectations of the client/customer b) Responds deliberately and diplomatically to protect company interests c) Communicates effectively about sensitive matters and influences the client/customer when required Planning and Organizing a) Adept at prioritization and time management to ensure efficient and timely completion of assignments b) Manages and shifts priorities as required and incorporates new approaches c) Delegates work effectively among team members Required Personality Traits a) Extraversion - The trait is marked by pronounced engagement with the external world. Extraverts enjoy interacting with people, and are often perceived as full of energy. They tend to be enthusiastic, action-oriented individuals. They possess high group visibility, like to talk, and assert themselves b) Conscientiousness - It is a tendency to display self-discipline, act dutifully, and strive for achievement against measures or outside expectations. It is related to the way in which people control, regulate, and direct their impulses. High scores on conscientiousness indicate a preference for planned rather than spontaneous behavior c) Openness to Experience - Openness is a general appreciation for art, emotion, adventure, unusual ideas, imagination, curiosity, and variety of experience. People who are open to experience are intellectually curious, open to emotion, sensitive to beauty and willing to try new things. They tend to be, when compared to closed people, more creative and more aware of their feelings d) Agreeableness - The agreeableness trait reflects individual differences in general concern for social harmony. Agreeable individual’s value getting along with others. They are generally considerate, kind, generous, trusting and trustworthy, helpful, and willing to compromise their interests with others. e) Polychronicity - it is defined as a continuum, and preferences for degrees of engagement. At one extreme is the pattern of focusing on one task at a time, interpreting other potential tasks and events as interruptions and attempting to shield one's chosen task from such interference. The other extreme is actually open-ended, it involves engagement in several tasks simultaneously, sometimes literally simultaneously and sometimes in a frequent back-and-forth engagement pattern f) Emotional Stability - People high on emotional stability do not tend to have a negative outlook of the future and hence are usually calmer. Persons who score low in emotional stability generally have a fearful and negative disposition, with an ominous foreboding about things.

Position :- Operation Manager Location :- Lucknow, Uttar Pradesh Experience:- Min 3 years. Background:- Preferred from event or advertising firm Role & responsibilities Will assist in operations in both pre and post event activity. Brief the team regarding the approaches for the successful event. Assists in the sales process and revenue forecasting for customer groups. Up-sells products and services throughout the event operations process. Works with the team and customers to address operational challenges associated with groups/events. Oversee and supervise the Meeting Center concierge vendor. Manage and review daily/weekly scheduled meetings at Meeting Center. Maintain communication with the Facility Dept. to insure timely response and setup. Pre-Event and onsite communication, coordination with event hosts/delegates. Established and met goals and management operations to maximize productivity and outcomes. Preferred candidate profile Should be having good communication skills, management skill, supervising skill. Must have the knowledge regarding Ms office, TeamMeets, Ms Office presentation and other computer knowledge.

Some careers have more impact than others. If you re looking for a career where you can make a real impression, join HSBC and discover how valued you ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Manager - Education, Risk Operations Principal responsibilities Lead or assist in the development and revision of content as applicable. Content amendment, translations (including initial work, review, signoff, rework). Consistent delivery of TM Operations technical training courseware. Deliver training programmes aligned to the annual training calendar. Provide high quality and effective training deliveries within given timeframes. Provide post training support by tracking performance against learning curve targets. Coach & mentor trainees ensuring readiness in delivering to the level of performance required. Alignment with team members, onshore & Global Education in delivery method and content. Actively promote self-development and the usage of the different learning channels. Ensure employees adhere to the established operational risk controls in accordance with HSBC or regulatory standards and policies, especially given the regulatory implications associated with Investigations. Ensure all actions take account of the likelihood of operational risk occurring and address any areas of concern in conjunction with operations management and/or the appropriate department. Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Requirements Minimum 18 months relevant experience in the Transaction Monitoring / Investigations / AML domain is required. Background in Learning and Development/Training Environment, and experience in training techniques, methods, and evaluation is must. Effective PPT skills involve crafting clear, concise, and visually appealing presentations using PowerPoint and other relevant tools. This includes understanding training and audience needs, structuring content logically, and utilizing various visual aids to enhance engagement and comprehension. Ability to explain technical aspects in simple way to various types of learners such as new hires and existing learners. Strong communication and presentation skills required with excellent planning and organisational skills. The role requires excellent inter-personal and communication skills with the role holder required to liaise and coordinate with Operations/Investigations management and team members across multiple sites. Adapts well to culturally diverse work environments with ability to manage resources in the most effective way to achieve cost/service levels. Should be a Team Player and collaborate with various teams across the multiple sites. Ability to provide constructive feedback. Ability to analyse large amounts of data efficiently, draw conclusions on what the data means, and actions required. Experience in training techniques, methods, and evaluation. CAMS / CFCS / ICA certification will be an added advantage. You ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc. , We consider all applications based on merit and suitability to the role. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

ECMS# * 533265 Number of openings 1 Job Title* Power Platform & BI Solutions Consultant Work Location (with ZIP code for US) Pune / Any location Vendor Rate* 8000 INR/day Contract duration (in months)* 6 months Job Description Job Description: 1- Project Online, Power BI Development i. Expertise in building interactive dashboards and reports. ii. Advanced DAX skills for complex data modeling. iii. Experience integrating data from multiple sources including - ServiceNow , Project Online , S harePoint Online and Financial Services Data Integration & Automation i. Ability to connect and transform data from ServiceNow, Project Online, and SharePoint Online into meaningful insights. ii. Experience with Power Query for ETL processes. Power Platform i. Proficiency in Power Apps and Power Automate to support data workflows and user interaction with SharePoint and Financial Applications. Project Management & Operations i. Strong understanding of project lifecycle, resource planning, and operational reporting. ii. Experience managing cross-functional projects and delivering client-facing solutions. Client Engagement Proven ability to present solutions and manage stakeholder expectations. Experience 8+ years

Backoffice Executive - Tractor and Crop Finance-AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Branch Operations Grade E0 Role- Back Office Executive Job Role: Manage the documentation post credit analysis of the regionResponsible for management of day to day operations of the region.Ensuring strict adherence to compliance, audit and regulatory requirements. Timely authorization and checking KYC system input for customer transaction/ service request Good at MS Office Customer complains management and ensuring resolution of all complaints within TAT. Job Requirements: Excellent written and oral communication skillsGraduateMinimum work exp. 2 years Customer service orientedPeople Management skillsGood communication abilities

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Transformation Engineering Experience : 5-8 Years .

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Telecom Service Assurance Experience : 5-8 Years .

We are looking for an experienced Assistant Manager to join our Customer Service team in Nagpur. The ideal candidate will have a strong background in managing customer service or pre-sales queues, with excellent proficiency in Excel Required Candidate profile Manage and oversee daily operations of multiple customer service queues. Ensure efficient and effective handling of customer queries and complaints.

Assist in day-to-day operational activities and contribute to process improvement initiatives. Help coordinate between various teams and ensure smooth workflow. Support inventory management and assist with vendor coordination. Monitor operational performance and report key metrics. Work on administrative tasks and assist senior operations staff in managing projects. Qualifications: Currently pursuing a Bachelors degree in Business Administration, Operations Management, or related field. Strong communication and organizational skills. Willingness to learn and adapt to new processes. Ability to work effectively in a team environment. Basic knowledge of MS Office Suite (Excel, Word, PowerPoint) preferred. Stipend: 8,000 - 12,000 per month Benefits: Work experience in operations and process management. Learning opportunities from experienced professionals. Certificate of Internship upon completion. Flexible work hours and remote work option.

Job Summary: The ZED Facilitator is responsible for assisting Micro, Small & Medium Enterprises (MSMEs) in registering for the ZED Certification scheme and supporting them throughout the certification process. The role includes field visits, data collection, documentation support, and ensuring successful completion of ZED Bronze assessments in compliance with the Ministry of MSME s guidelines. Key Responsibilities: Visit MSME units for awareness generation and onboarding them under the ZED scheme. Guide MSMEs in UDYAM and ZED portal registration. Collect relevant data, photographs, and documents required for ZED Certification. Assist units in fulfilling ZED Bronze-level criteria including health, safety, environment, and quality aspects. Upload inspection findings, photos, and reports on the ZED portal. Coordinate with the backend team and State Coordinator for clarification and issue resolution. Ensure NCs (Non-Conformities) are addressed and closed in a timely manner. Maintain proper records of units visited, certified, and pending. Act as the primary point of contact between the MSME and the Organising Partner. Eligibility Criteria: Education: Graduate in any discipline (Science/Engineering/Commerce preferred) Experience: 1-3 years in field surveys, audits, MSME engagement, or government schemes Technical Skills: Basic understanding of MSME operations and quality parameters Familiarity with ZED Certification and sustainability principles Proficiency in smartphone-based data entry, photo/video documentation Desired Competencies: Strong interpersonal and communication skills Ability to work independently and manage field responsibilities Attention to detail in documentation and reporting Willingness to travel extensively within the allocated district/region Remuneration: Performance-based compensation model (e.g., fixed amount per successful certification, typically INR 1000 1500 per unit certified)

Plan, coordinate, and oversee the company s operational activities to ensure efficient and effective business operations. Collaborate with other departments to develop and implement operational policies and procedures. Who you are A detail-oriented individual with strong organizational, communication, and leadership skills. Able to manage complex projects and operations with a focus on continuous improvement. The skills you need to have Operations management, project management, leadership, communication, problem-solving, strategic planning, and process improvement. Be aligned with our values Customer-centric approach, accountability, teamwork, and continuous improvement.

Manage day-to-day operations, ensuring smooth workflow across departments. Coordinate with the operations and logistics teams to manage scheduling and resources. Monitor and optimize operational processes for efficiency and accuracy. Assist in managing inventory and ensuring timely order fulfillment. Collaborate with cross-functional teams to resolve operational challenges and improve processes. Qualifications: Bachelor s degree in Business, Operations Management, or a related field. 2+ years of experience in an operations role, ideally within logistics or supply chain management. Strong organizational and problem-solving skills. Proficiency in Microsoft Office and operations management software. Ability to work in a fast-paced environment and adapt to changing demands. Salary: Competitive, based on experience. Benefits: Health insurance Professional development and training opportunities Supportive team environment with room for growth 5-day work week

Minimum: 10+2 / Diploma / bachelor s degree (Any stream) Certification or diploma in Hospital Administration or Healthcare Management is a plus Experience (Years) 1-3 years (Healthcare/Hospital experience preferred) Job Type 2-3 months (Temporary) Amara Hospital, Tirupati About the Role: We are looking for a well-presented, empathetic, and efficient Front Office Executive to join our hospital team. As the first point of contact for patients and visitors, you will play a key role in delivering a welcoming experience while ensuring smooth front-desk and patient management operations. Key Responsibilities: Greet and assist patients, attendants, and visitors in a courteous and professional manner Handle patient registration. Coordinate with doctors, nurses, and departments for seamless patient flow Ensure confidentiality and accuracy in handling patient record Required Skills: Proficiency in MS Office (Word, Excel, Outlook). Good communication and interpersonal skills English, Telugu Strong sense of professionalism, empathy, and patience Ability to handle multiple tasks and remain calm in a fast-paced environment Working knowledge of Hospital Information Systems (HIS) is an added advantage Shift Timings: Rotational shifts including weekends and public holidays How to Apply: Application for Front Office Executive Hospital Apply online through by submitting your Resume or CV below: Qualification Minimum: 10+2 / Diploma / bachelor s degree (Any stream) Certification or diploma in Hospital Administration or Healthcare Management is a plus 1-3 years (Healthcare/Hospital experience preferred) About the Role: We are looking for a well-presented, empathetic, and efficient Front Office Executive to join our hospital team. As the first point of contact for patients and visitors, you will play a key role in delivering a welcoming experience while ensuring smooth front-desk and patient management operations. Required Skills: Key Responsibilities: Rotational shifts including weekends and public holidays

Essential Duties and Responsibilities: Strategy: Research-Led Strategic Foundation Assist in shaping new design opportunities and strategies by leveraging deep insights across Market, Consumer, and Trend research pillars, aligning outcomes with the brands design philosophy, and synthesizing marketing mix data to identify positioning and opportunity areas. Consumer & Market Integration To work on various target markets along with research and analysis on customer behaviour, market competition, and retail insights to translate both quantitative and qualitative research into actionable design directions and innovative product concepts. New Opportunities & Product Innovation Support idea generation, screening, and pitching of culturally rooted yet consumer-relevant design capsules aligned with the design calendar, while identifying potential collaborators, vendors, and global innovation sources to enhance product and story development. Operations Management: Design Research Operations Conduct comprehensive research across global and Indian jewellery and product markets to identify emerging macro and micro trends, mapping insights from key industry events into actionable reports while tracking evolving design techniques, materials, and innovations for future product development. Project & Collection Execution To contribute assigned quarterly research and design projects from ideation to final deliverables within defined timelines, while supporting DSS documentation and leveraging tools like CorelDRAW, Excel, and Procreate to produce high-quality outputs and facilitate team collaboration. Cross-Functional Collaboration Develop a strong understanding of cross-functional workflows across design, development, retail, and marketing to drive strategic alignment, facilitate cohesive communication of design vision, and integrate research and cultural insights into regional storytelling and retail design briefs. Critical Competencies for Success: 1. An individual with strong understanding of design and an inclination to develop unique concepts through definitive design thinking tools. 2. Creative and open mindset, a person who has demonstrated creative and critical thinking skills. 3. An Innovative thinker and an efficient communicator. 4. Ability to collaborate closely with other business teams to deliver value to the Aditya Birla Group. 5. Open to agile working situations with an open mindset and solution oriented thinking skills. Person Profile A successful candidate should have at least 1-2 years of experience in design/Design research/market and trend evaluation in the Jewellery industry. 1. A strong background in design particularly backed by industry insights and awareness of domestic and international markets. 2. Specifically, the successful candidate should have: Exposure to all the aspects and functions of jewellery design. Worked in the design function an organization of similar size and scale. 3. Educational Qualification: Bachelor of Design / degree in design.

Minimum: 10+2 / Diploma / bachelor s degree (Any stream) Certification or diploma in Hospital Administration or Healthcare Management is a plus Experience (Years) 1 3 years (Healthcare/Hospital experience preferred) Job Type 2-3 months (Temporary) Amara Hospital, Tirupati About the Role: We are looking for a well-presented, empathetic, and efficient Patient relation executive to join our hospital team. As the point of contact for patients and visitors, you will play a key role in coordinating patient activities while ensuring smooth patient management operations. Key Responsibilities: Greet and assist patients, attendants, and visitors in a courteous and professional manner Handle patient operations. Coordinate with doctors, nurses, Technicians for seamless patient flow Ensure confidentiality and accuracy in handling patient records Required Skills: Proficiency in MS Office (Word, Excel, Outlook). Good communication and interpersonal skills English, Telugu Strong sense of professionalism, empathy, and patience Ability to handle multiple tasks and remain calm in a fast-paced environment Working knowledge of Hospital Information Systems (HIS) is an added advantage Shift Timings: Rotational shifts including weekends and public holidays How to Apply: Application for Patient Relation Executive Apply online through by submitting your Resume or CV below: Qualification Minimum: 10+2 / Diploma / bachelor s degree (Any stream) Certification or diploma in Hospital Administration or Healthcare Management is a plus 1 3 years (Healthcare/Hospital experience preferred) About the Role: We are looking for a well-presented, empathetic, and efficient Patient relation executive to join our hospital team. As the point of contact for patients and visitors, you will play a key role in coordinating patient activities while ensuring smooth patient management operations. Required Skills: Key Responsibilities: Rotational shifts including weekends and public holidays

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: OpenShift. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: MuleSoft Development. Experience: 5-8 Years.

Job Description Summary Perform service management, operations, and systems administrations responsibilities on the ServiceNow platform. - Plan and execute system upgrades - Address Incident, Problems on the platform. - Ensure availability & resiliency of the platform and MID servers in particular. Experienced in User Administration, User Interface Level Integration & MID Server Integration Knowledge of Import Sets for data loading from external file or database to the service-now.com Continuously monitor application performance and vendor recommended patches & upgrades. Partner with the business on exploring new opportunities to automate the operations processes. Experience on ITIL Process consulting and/or implementation. Experience on following ServiceNow modules Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS Experience on basic Java scripting. Experience in handling service now incident and request queue. Experience in clone & deployment in ServiceNow. Experience in documentation and review activities. Experience in complex data migration.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks