Operations Executive

Company Description

International Marketing Corporation Pvt Ltd (IMC) is the first Indian Direct Selling Company that uses a multi-level marketing model to promote indigenous products and Indian culture. IMC produces herbal products approved by the Ayurvedic Drug Department and Government of Uttarakhand, all 100% vegan. The company aims to promote Swadeshi products in the domestic and international market through network marketing and eliminate middlemen.

Key Responsibilities:

1. Customer Service (Company Store):

• Greet and assist walk-in customers, ensuring a high standard of service and support.
• Address and resolve customer queries, complaints, or issues promptly.
• Ensure the store is clean, organized, and stocked with appropriate merchandise.
• Monitor sales performance and contribute to achieving store targets.

2. Inventory Control:

• Oversee daily stock movement – receiving, storing, and issuing of products.
• Conduct regular stock audits and reconcile physical stock with system records.
• Maintain accurate inventory reports and manage reorder levels to avoid stock-outs or overstocking.
• Coordinate with the supply chain and warehouse teams for timely replenishment.

3. Distributor Guidance & Training:

• Act as a liaison between the company and regional distributors.
• Conduct onboarding and periodic training sessions for distributors on product knowledge, sales processes, and system usage.
• Provide operational support to distributors for order placement, tracking, and after-sales service.
• Monitor distributor performance and provide feedback or escalations as required.

Requirements:

• Bachelor’s degree in Business Administration, Commerce, or a related field.
• 2–5 years of experience in retail operations, customer service, or distribution management.
• Good command of Telugu, English (spoken and written) and Hindi (Spoken preferably)
• Proficiency in MS Excel.
• Strong interpersonal, communication, and problem-solving skills.
• Willingness to travel within the Vijayawada region for distributor visits.

Preferred Experience:

Experience working in Direct Selling Company (Preferable), FMCG or Retail sectors.