Operations Associate

Order Fulfillment & Packing

• Coordinate and execute daily order packing at warehouse/dispatch center
• Ensure packaging quality, labelling accuracy, and timely handovers to courier partners
• Maintain inventory of packing materials and manage reorders proactively

Logistics & Delivery Management

• Manage courier and delivery partner accounts (e.g., Shiprocket, Delhivery, BlueDart)
• Monitor delivery SLAs, handle escalations, and resolve customer delivery issues
• Track and reduce RTO (Return to Origin) and failed delivery rates

Vendor & Inventory Management

• Coordinate with raw material, packaging, and manufacturing vendors
• Monitor inbound shipments and stock levels; raise purchase orders as required
• Perform regular stock audits to ensure inventory accuracy

Platform Operations (E-commerce & CRM)

• Update SKUs, prices, and inventory across platforms (Shopify, Amazon, Flipkart, etc.)
• Monitor payment, refund, and COD reconciliation across channels
• Generate reports on daily orders, cancellations, and returns

Marketing & Social Media Support

• Coordinate logistics for influencer kits, giveaway shipments, and marketing campaigns
• Maintain calendar for campaign drops, sample inventory, and partner collaborations
• Support execution of offline events/pop-ups when required

Process & Reporting

• Maintain operational checklists and SOPs
• Share daily/weekly MIS reports for orders, returns, delivery performance, etc.
• Suggest and execute process improvements for better efficiency and customer experience

Job Type: Full-time

Pay: ₹300,000.00 - ₹400,000.00 per year

Benefits:

• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person

Speak with the employer
+91 9966661149