Operations Assistant

About The Role

As a Operations Assistant at Ezora, you will be the primary partner for our valued customers, responsible for their entire post-sale journey. Your role begins with a critical, hands-on phase of helping clients with the initial setup and implementation of the Ezora platform. You will work closely with them to ensure their core objectives for the project are clearly defined, tracked, and successfully met.

Beyond implementation, you will build and maintain strong, trusted relationships with sales leaders, operations champions, and executive sponsors. Driven by results, you will take full ownership of the commercial health of your accounts, managing renewals and actively pursuing expansion opportunities. With a consultative and strategic mindset, you will ensure customers achieve powerful, measurable impact, delighting and growing our expanding enterprise customer base.

Role Description

This is a full-time on-site role for an Operations Assistant located in Bengaluru. The Operations Assistant will be responsible for supporting daily operations, managing logistics, coordinating with various departments, assisting in operations management, and providing exceptional customer service. They will also need to perform data analysis, prepare reports, and maintain effective communication with team members and stakeholders.

Qualifications

• Experience in Operations and Operations Management
• Strong Analytical Skills
• Excellent Communication and Customer Service skills
• Ability to work well independently and as part of a team
• Proficiency in using office software and tools
• Bachelor's degree in Business Administration, Operations Management, or related field is preferred
• Experience in a related industry is a plus
• Interest in AI tools
• 0-1 years of experience

Work from office - HSR, Bengaluru