Operations

Job Description

About Aspora Aspora is building a Financial Services platform for immigrants around the world. We are backed by influential venture capitalists like Sequoia Capital, Hummingbird Ventures, Y Combinator, Global Founders Capital, Soma Capital, and are on a mission to simplify global banking as easily as booking an Uber. We’re first taking on the Indian diaspora - the largest and wealthiest immigrant population. 15 million Non-Resident Indians hold over $1.5T in wealth of which $500B is back in India. They remit $125B back every year and account for 25% of all real estate purchases in India. Yet, the banking experiences of these NRIs are archaic. We’re building a new age platform to service these NRIs with cross border money movement. We are a team of 40 that works with the intensity and the agility of a sports team. With innovation, hustle, and collaboration at our core, we aim to build better banking for all immigrants around the world. Discover more about our work, our ethos, and our vision on our website, Aspora About The Role As a part of our Operations Team, you'll be a key part of our payments and operations engine—ensuring every transaction is seamless, every issue is resolved quickly, and every anomaly is caught before it becomes a problem. You’ll be working at the intersection of fintech infrastructure, user experience, and analytical operations. It’s a high-accountability role with real ownership from day one. What You’ll Own Oversee day-to-day movement of funds, reconciling across internal systems and partner dashboards. Manage user issues end-to-end. Liaise with banks, payment partners, and internal teams to ensure quick resolution. Keep a constant eye on real-time dashboards. Identify and flag anomalies across transaction flows and service uptimes. Use data to detect patterns, investigate incidents, and propose improvements in operations or product workflows. Create and iterate on SOPs for recurring ops processes. Streamline issue resolution and scale support systems with automation wherever possible. What We Need 3 – 4 years in a fintech or payments role is mandatory. You’ve worked on payment rails, handled bank integrations, or dealt with transaction disputes. Experience using platforms like Freshdesk, Zendesk, or similar to manage queries and escalations. Ability to work with spreadsheets, dashboards, and queries to monitor system health and detect outliers. You’ve interacted with banks or external partners and know how to follow through on issue resolution. You don’t wait for instructions—you investigate, escalate, and solve with speed and precision. Who You Are You're curious, detail-oriented, and can spot a needle in a haystack. You enjoy working behind the scenes to keep systems running smoothly. You’re resourceful and calm under pressure, especially during live incidents. You love creating order out of chaos and are obsessed with closing loops. You’re looking for a role where your execution speed and clarity of thought can directly impact the user experience. Why Join Aspora? Be part of the engine that powers Aspora’s global money movement. Operate at the intersection of banking, payments, and user experience across geographies. Work alongside a mission-driven team obsessed with building for scale. Competitive compensation and ESOPs at an early-stage company with real revenue. Interview Process Exploratory Call (30 mins) – Chat with our recruiter to understand your journey, expectations, and fit with Aspora. Resume + Core Competency Round (60 mins) – Deep dive into your previous experience, problem-solving style, and alignment with role requirements. Problem Solving Round (60 mins) – Case-based discussion simulating real scenarios from our payment ops and ticketing flows. Bar Raiser Round (45 mins) – Conversation with our founder to assess ownership mindset, cultural fit, and long-term alignment. Show more Show less