591 Operational Support Jobs - Page 6

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. Individual Insurance Technology (Ins Tech) is an organization providing information technology solutions, responsible for software applications that enable the entire life cycle of individual insurance policies at Canada Life. In Ins Tech, the Customer is at the centre of what we do. Our Ins Tech professionals contribute to the companies business goals through the effective delivery of technology solutions. These services include providing business systems analysis, software development, quality assurance and operational support services for our Insurance Solutions and Operations & Client Services business units. Essential Functions: Bridge business requirements with systems design through all phases of opportunity ideation or problem resolution and systems enhancement. Work closely with business and leadership to understand business needs, requirements, and strategic opportunities. Working in a team environment, you will be responsible for: Representing the business requirements, Defining and designing the business functionality of the system, Ensuring that the system meets the defined business requirements. Participating and facilitating meetings, walkthroughs, workshops, and reviews of deliverables Understanding and defining a strategic vision for key systems based on line of business, their needs, known risks and dependencies in partnership with portfolio solutions architects. Applying knowledge to help implement solutions to resolve complex problems or capitalize on new ideas Helping to uncover and maximize the business / customer / user value of planned initiatives through facilitation, analysis and modeling techniques. Provide support to Developers and Quality Assurance Analysts during design and build phases. Direct own work through goal setting, time management and planning to meet project deadlines Ensure accuracy and completeness of work to maximize quality, build credibility, and avoid re-work Build effective relationships with colleagues and stakeholders quickly and confidently, to positively influence outcomes Identify and participate in implementing improvement opportunities Identify risks and escalate issues in timely manner Qualifications: Ideal candidate has 2+ years working with insurance policy administration systems; experience with Ingenium is preferred Minimum experience as a Business Systems Analyst in a Technology delivery environment as specified below: Lead Business Systems Analyst - 8+ years Accreditation in Business Analysis or equivalent credentials/experience. Degree in related discipline (Computer Science, Commerce, Business Administration, Management Information Systems, etc.) or equivalent combination of training and experience. Strong knowledge of insurance products and business processes Experience in a project environment preferred, with understanding of testing principles and methodologies and commitment to achieving project goals Effective at analyzing how product changes affect testing requirements Strong interpersonal and communication skills Must be self-motivated, organized and able to multi-task in an environment of changing processes and priorities Excellent oral, written and interpersonal communications skills, with the ability to translate complex technical subject matter in business terms for executive audiences, succinctly and professionally and to translate business requirements into technical instructions for software developer audiences.

The Product (Environmental) Compliance (PEC) Analyst will have the overall responsibility of obtaining, managing, and communicating PEC data pertaining to Kohler products on a global basis. Help develop, direct, monitor and maintain global product compliance programs, under the supervision of the Assistant Manager-Product Compliance, this role will provide systems support, product analysis, and operational support within the Kohler Legal Product Compliance team to all Kohler businesses. Essential Duties and Responsibilities include but are not limited to the following activities: Awareness and general understanding of applicable product regulations to support effective product compliance, including RoHS (EU, UK, China, Korea, etc.), REACH, California Proposition 65, the US Toxic Substances Control Act (TSCA) and other composition regulations that impact Kohler s ability to sell products in various markets Stay abreast of evolving global PFAS regulations, including but not limited to restrictions in the EU (e.g., REACH), the US (federal and state levels), and other relevant jurisdictions. Understanding and execution of company Product Environmental policies (RML) and procedures Partner with procurement and engineering teams in Kohler businesses to ensure that information on parts, suppliers and BOM s is correct and current to support both new and legacy Kohler products available for sale. Ensure compliance during early stages of product development by evaluating engineering BOMs Drive and initiate engineering change for non-compliance components in products Evaluate the status of Kohler products using drawings, BOM s, information from SAP and the 3rd party database (Assent Compliance) to ensure and document compliance with regulations. Ensure accurate and timely submission of SCIP notifications to the European Chemicals Agency (ECHA) for relevant products. Maintain a thorough understanding of the SCIP regulation requirements, including article definitions, duty to communicate, and data submission formats (IUCLID). Develop and implement processes for identifying Substances of Very High Concern (SVHCs) in articles throughout the supply chain. Monitor updates and changes to the SCIP regulation and adapt internal processes accordingly Collaborate with internal teams and external suppliers to gather necessary data for SCIP compliance. Troubleshoot and resolve any issues related to SCIP submissions Drive email campaigns directly with supply base as necessary for non-responsive to partner campaigns to improve part completion rates. Prepare reports and dashboards for business leaders in a timely matter based on specified deadlines and or milestones. Partner with 3rd party database provider to troubleshoot system issues as well as to identify and implement continuous improvement opportunities with the software. Provide support to businesses to answer customer queries regarding the composition and regulatory status of Kohler products. Support and/or manage necessary activities to support product compliance outcomes. Assist in the training on the compliance procedures as necessary, liaise with business/functional teams to reinforce training requirements. Assist management in fostering a compliance culture; where appropriate, propose process improvements and enhancements. Support teammates and work closely to develop best practices and collectively develop a knowledge base.

Grade JResponsible for supporting HR Services by delivering a range of activities which may include payroll services, responding, resolving and/or escalating employee queries, providing operational support within the HR portal, Chat bot and Salesforce CRM tools, or providing guidance and information to employees, managers and HR on complex employee process and data changes, across the breadth of the Workday processes. Entity: People, Culture & Communications HR Group Job Description: We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big sophisticated challenges that matter for the future. We have a real contribution to make to the worlds ambition of a low-carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner and help the world get to net zero. Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our world-class team? Key Accountabilities Support with the Global Offer and onboarding processes, ensuring to build the optimum experience for the candidates and managers Liaise with the up/downstream teams to ensure a smooth flow of activities Ensure that candidate, employee, and organization data integrity is maintained during the workforce Understand the relevant procedures and processes for the relevant businesses, as well as the internal processes. Perform the review and approval steps to ensure these are in line with policy and established. Deliver record and document image management services according to agreed processes Administration processing, following data management processes and procedures. Identify, raise and apply continuous improvements to services. Work closely with other Core People Services team members within the P&C Services to ensure that overall operational objectives are met, ideas shared and lessons learned. Investigate, liaise and resolve sophisticated issues involving multiple systems and team members. Ensure alignment to process maps and standard data input forms. Support team members in resolving operational issues and understanding processes. Support the resolution of business customer concerns. Support acceptance testing for P&C Services technology changes Crucial Education Minimum of 4-6 years of relevant previous experience in HR Shared services environment A university degree or equivalent experience or professional qualification, in human resources management or its equivalent. Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Agility core practices, Analytical Thinking, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations, Extract, transform and load, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational knowledge, Performance and planning, Project and programme management, Stakeholder Engagement, Stakeholder Management {+ 2 more}

Support and maintain APO solution modules including Demand Planning (DP), Supply Network Planning (SNP), Production Planning and Detailed Scheduling (PPDS), and Global Available-to-Promise (GATP) Configure and optimize APO optimizers including CTM (Capable-to-Match), PP/DS optimizer, and SNP optimizer to enhance planning efficiency Design, implement, and maintain planning procedures and planning books for various business scenarios. Manage and troubleshoot process chains, background jobs, and automated planning runs Troubleshoot complex technical issues across APO landscape including optimizer performance and planning procedure failures Collaborate with functional teams to optimize planning processes and system configurations Assist in system upgrades, patches, and enhancement implementations Operational Support Provide day-to-day operational support for SAP APO systems across manufacturing operations Monitor and maintain optimizer performance, ensuring efficient execution of planning runs Troubleshoot planning procedure failures and process chain interruptions Manage and resolve incidents through structured incident management processes using ServiceNow Execute change management activities to ensure smooth implementation of system modifications including optimizer configurations and process chain updates Conduct root cause analysis and implement problem management solutions to prevent recurring issues Stakeholder Management Work closely with manufacturing teams to understand business requirements and translate them into technical solutions Communicate effectively with client stakeholders at various levels Provide regular status updates and reporting on system performance and issue resolution Participate in client meetings and provide expert consultation on APO-related matters Mandatory skills Configure and optimize APO optimizers including CTM (Capable-to-Match), PP/DS optimizer, and SNP optimizer to enhance planning efficiency Support and maintain APO solution modules including Demand Planning (DP), Supply Network Planning (SNP), Production Planning and Detailed Scheduling (PPDS), and Global Available-to-Promise (GATP) Design, implement, and maintain planning procedures and planning books for various business scenarios. Manage and troubleshoot process chains, background jobs, and automated planning runs Troubleshoot complex technical issues across APO landscape including optimizer performance and planning procedure failures Provide day-to-day operational support for SAP APO systems across manufacturing operations Work closely with manufacturing teams to understand business requirements and translate them into technical solutions Communicate effectively with client stakeholders at various levels Participate in client meetings and provide expert consultation on APO-related matters Desired/ Secondary skills Knowledge of other SAP modules (PP, MM, SD) Proficiency with ServiceNow or similar ITSM platforms Domain SAP APO

We are looking for a proactive HR Intern to support our HR team, primarily focusing on recruitment and contributing to HR operations and employee engagement . This internship offers valuable experience in end-to-end hiring processes, HR coordination, and people operations. Key Responsibilities Recruitment Sourcing and screening resumes and application forms from various platforms. Schedule interviews and coordinate with candidates and hiring managers. Post job openings on careers pages, job boards, and social media. Support in conducting initial HR rounds and collecting candidate feedback. Maintain and update the applicant tracking system (ATS) and hiring dashboards. Assist in drafting job descriptions and other recruitment materials. HR Operations Coordinate new hire. Help organize company events, engagement activities, and career days. Address basic employee queries regarding HR policies, benefits, and documentation. Provide support in executing people engagement initiatives and internal communication. Assist in updating and improving HR policies and procedures. Maintain organized employee records and documents. Requirements Pursuing or completed Bachelors degree in Human Resource Management or a related field. Interest in recruitment and HR operations. Strong verbal and written communication skills. Ability to manage multiple tasks with attention to detail. Familiarity with Microsoft Office / Google Workspace (Docs, Sheets, Forms). Energetic, proactive, and willing to learn. Strong interpersonal skills and a collaborative mindset. Admin-related task. What you'll Gain Hands-on experience in recruitment and HR operations. Exposure to HR tools, systems, and real-world hiring cycles. Opportunities to contribute to people initiatives and company culture.

We are seeking a motivated and organized individual to ensure that all Delivery Associates operate efficiently and diligently, delivering first-class service to our clients. This role involves coordinating and supporting riders while ensuring the smooth and effective functioning of the on-demand operational process. Key Responsibilities Driver s Support Inbound Support: Act as the primary point of contact for all rider-related concerns and queries. Address and resolve issues or escalate them to the appropriate department. Outbound Support: Proactively reach out to riders for coordination, guidance, and issue resolution to prevent customer dissatisfaction or delivery delays due to controllable/uncontrollable circumstances. Operational Support Oversee the complete order lifecycle from generation to delivery using in-house tracking software. Coordinate with Team Leaders to gather regular feedback on Delivery Associates performance in their assigned zones. Ensure timely and accurate delivery of all orders by actively monitoring each delivery in real-time. Reporting Monitor and report on rider performance daily. Identify low-performing delivery associates and work on improvement strategies to achieve operational excellence. Job Requirements Bachelor s Degree or Diploma in any discipline. Flexibility to work varied schedules/shifts based on operational needs. Strong geographical knowledge of UAE roads and routes across various emirates. Ability to quickly learn and adapt to internal processes and delivery standards. Excellent communication skills in English, Urdu, and Hindi . Good interpersonal skills to effectively manage and engage with frontline staff. Proficiency in MS Office Suite and general computer literacy.

The purpose of this role is to script surveys on the survey platform, ensuring accurate execution according to specifications, with a focus on on-time delivery and end-to-end quality assurance. Job Description: Bachelor s degree in computer science, Information Technology, Statistics, or a related field 2+years of experience working with VOXCO, Forsta or similar survey programming software. Experience of scripting multi-market complex projects. Program and script high-complexity surveys on the Survey platform, ensuring accurate execution according to specifications, with a focus on on-time delivery and end-to-end quality assurance. Conduct thorough testing of surveys, review data, and provide high-quality links to clients. Be able to provide technical support and troubleshooting for survey-related issues. Coordinate with internal project managers / client services team members to finalize materials; provide guidance on tool functionality and solutions. Review survey questionnaires and make recommendations for efficient programming and optimal data layout to improve data quality and user experience. Develop, test, and implement innovative approaches, functions, and solutions to streamline survey programming and enhance project efficiency. Strong understanding of JavaScript, HTML, CSS, and other relevant programming languages. Should be comfortable to work in night shifts - rotational, 24/7 operational support and working on weekends - Roaster Client-focused with strong consulting, communication, and collaboration skills. Emotionally intelligent, adept at conflict resolution, and thrives in high-pressure, fast-paced environments. Demonstrates ownership, problem-solving ability, and effective multitasking and prioritization Location: DGS India - Mumbai - Goregaon Prism Tower Brand: Merkle Time Type: Full time Contract Type: Permanent

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Job Details Country/Region: India Employment Type: Hybrid Work Type: Contract State: Karnataka City: Bengaluru Requirements Location: Bangalore - Hybrid Shift: 9.30 am to 6.30 pm IST The selected candidates will support operations from the Walmart Bangalore office every Tuesday and Thursday each week. On the remaining days, they will work remotely from home. Levels of interview: 2 or 3 Role Requirements FE Automation Skills and Development experience in NodeJS / TypeScript and JavaScript - Glider scores in GIT/JS - 90% - Genuine Experience at least 3-5 years in IT - Experience in Automation Frameworks like TestCafe - Walmart Experience preferred

Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose Performs, establishes and informs clients of the process flows for corporate action events/settlements. At least meet or exceed clients agreed service level requirements and achieve high standard of quality and commitment. Key Accountabilities Account opening for various entities including FPI, FVCI, FDI, AIF etc Timeliness to ensure that all Corporate Announcements and settlements & processing are done within TAT of receipt of announcements or proceeds Accuracy to ensure at least 100% accuracy. Should be aware of the latest SEBI / RBI regulations governing custody. Responsive to ensure that all clients queries are responded to within 24 hours of receipt of query or if not to provide interim reply and to follow with a response within 3 days Risk- to ensure that there are no critical audit findings / issues and to escalate any immediate and time critical issues to higher authorities. People to participate in staff surveys, attend training when nominated and be crossed trained in other areas of work within the section or across section in order to become a well-trained leave cover. Job Duties & responsibilities Maker for the section. Preparing regulatory reporting for various regulators. Processing of Mutual fund instructions. KYC upload on CVLKRA and NDML Portal for new clients account opened and modifications if any. Follow up with the KRA agencies to verify the KYC timely. Dematerialisation & Rematerialisation process in NSDL, EDPM & BaNCS System. Stock transfer execution on depository. Providing DP and Custody statements to client as per the requirement. Reporting of NSDL, CDSL Statements, Trade reports, dividend report to clients on a monthly / yearly/ adhoc basis. Required Experience: Should be well versed with Settlements, Corporate Actions, and Depository operations. Education / Preferred Qualifications At least a Graduate. Core Competencies Should possess the following skills: Communication Teamwork & Collaboration Ownership of Result Problem Solving Technical Competencies Should possess the following competencies: Knowledge of Securities Markets SWIFT Awareness of FII & Custodian regulations Sound knowledge of depository module of NSDL & CDSL (DPM) Work Relationship Superior(s): Direct Superior Subordinate(s): Team Members in Custody Operations Peers: IT Support, Operations Team, T&M, Marketing, Finance & Controls. External Parties: Brokers, Other Custodian Banks, Depository, Exchange, Merchant Bankers and Local Authorities

Job summary: The Seller Support on Boarding Associate acts as the primary interface between Amazon and our business partners. This is an complete onsite role with 5 days working from office. Associate are dedicated towards helping new seller get on-boarded on A.IN platform, the success measure is not just launching seller but more focused on how do we enable them to be successful on A.IN platform. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support on Boarding Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases. : SHIFT REQUIREMENTS (24/7) The Seller Support Onboarding Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or e-mail support governed by internal service level agreements. This is an Onsite Role where employee need to work from office 5 days a week. The Seller Support Onboarding Associate will be responsible for on-boarding New Selling partners to the Amazon .IN platform and also providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support on Boarding Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment. Basic qualifications: Excellent written and verbal communication. Along with English, this role also requires communicating in Hindi fluently . Demonstrates effective, clear and professional written and oral communication. Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions. Preferred qualifications Education: Any Graduation Language: English and Hindi Experience within a customer service environment preferred. Desire to expand skills into new areas. Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail. Committed seller advocate, drive process & tool improvements. Enthusiasm and strong self-motivation. Strong prioritization and time management skills, with a high degree of flexibility. Embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow. Demonstrates effective communication, composure, and professional attitude Exemplary performance record, particularly with regard to quality & productivity Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox. - Basic qualifications Basic qualifications: Excellent written and verbal communication. Along with English, this role also requires communicating in Hindi. Demonstrates effective, clear and professional written and oral communication. Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions. Preferred qualifications Preferred qualifications: Education: Any Graduation Language: English and Hindi Experience within a customer service environment preferred. Desire to expand skills into new areas. Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail. Committed seller advocate, drive process & tool improvements. Enthusiasm and strong self-motivation. Strong prioritization and time management skills, with a high degree of flexibility. Embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow. Demonstrates effective communication, composure, and professional attitude Exemplary performance record, particularly with regard to quality & productivity Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox. SHIFT REQUIREMENTS (24/7) The Seller Support Onboarding Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or e-mail support governed by internal service level agreements. The Seller Support Onboarding Associate will be responsible for on-boarding New Selling partners to the Amazon .IN platform and also providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support on Boarding Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment. About the team Asssisted Self Service Registration (A-SSR), as onboarding specialist involve in the systematic and comprehensive approach to integrate a new seller to help them get onboard. We help the seller with all required steps to set up their stores live on amazon.in Sellers register themselves to sell on amazon.in, list their products, set up their virtual store (Apni Dukan), delight customers and manage successful business on amazon.in with the guidance from ASSR onboarding specialist. Every team member in the ASSR Merchant fulfilled network (MFN) team will onboard new sellers on amazon.in and will provide support to the sellers on-boarded from the time the lead has been picked up till the time the account is activated on amazon.in. During the course of this engagement, the associate will also train the sellers on the various tools available to better the seller performance in marketplace.. Speak, write, and read fluently in English Experience with Microsoft Office products and applications Experience with Excel Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays 1+ years of driving process improvements experience

Job Description The Support Engineering team works closely with the development teams and is responsible for providing technical support for our core payments systems, client-facing web applications and API integrations. Their role is to investigate/replicate issues and provide guidance on best practices for the products. They have in-depth knowledge and handle escalations from other support teams. As an Support Engineer, you will be contributing to the success of the team by ensuring that issues or requests are resolved in a timely manner and escalate incidents to the appropriate engineering teams as needed. Key Relationships Engineering Product QA Account Management Contact Centre Finance **This role is for College Graduate who have recently completed degree course. Technical analysis, troubleshooting of the production issues. Serve as the first escalation point for issues logged by various support teams in the business to resolve complex issues. Perform incident resolution, problem determination and root cause analysis of problems and incidents. Exercise judgement in prioritizing cases and escalate issues to the appropriate team as needed. Work with the engineering teams and assist with the implementation of resolutions and preventive measures. Utilize the Help Desk system to manage the incoming IT support cases and incidents. Maintain and extend internal Knowledge Base documents with respect to operational support issues and resolutions. Perform daily checks and maintenance of our internal applications and solutions. Perform data manipulation tasks such as data transfers, bulk data operations, and correction of erroneous data caused by user errors or system defects. Perform data analysis and reporting tasks logged through service requests and the change management process. Participate in 24x7 on-call support rotation duties. Identify opportunities to automate routine tasks for resolving support requests and liaise with the development team in implementing solutions. Willing to work in UK shift on rotation basis Qualifications Experience working with REST APIs. Experience working with tools such as Postman, SOAPUI, etc. Good T-SQL skills Strong problem-solving, and analytical skills; ability to manage priorities and workfl

The purpose of this role is to script surveys on the survey platform, ensuring accurate execution according to specifications, with a focus on on-time delivery and end-to-end quality assurance. Job Description: Bachelor s degree in computer science, Information Technology, Statistics, or a related field 2+years of experience working with VOXCO, Forsta or similar survey programming software. Experience of scripting multi-market complex projects. Program and script high-complexity surveys on the Survey platform, ensuring accurate execution according to specifications, with a focus on on-time delivery and end-to-end quality assurance. Conduct thorough testing of surveys, review data, and provide high-quality links to clients. Be able to provide technical support and troubleshooting for survey-related issues. Coordinate with internal project managers / client services team members to finalize materials; provide guidance on tool functionality and solutions. Review survey questionnaires and make recommendations for efficient programming and optimal data layout to improve data quality and user experience. Develop, test, and implement innovative approaches, functions, and solutions to streamline survey programming and enhance project efficiency. Strong understanding of JavaScript, HTML, CSS, and other relevant programming languages. Should be comfortable to work in night shifts - rotational, 24/7 operational support and working on weekends - Roaster Client-focused with strong consulting, communication, and collaboration skills. Emotionally intelligent, adept at conflict resolution, and thrives in high-pressure, fast-paced environments. Demonstrates ownership, problem-solving ability, and effective multitasking and prioritization

Preferred Profile Strong background in BPO/Contact Centre operations Proven leadership in managing large teams and global clients Experience in the Telecom domain preferred Excellent client engagement, stakeholder management, and analytical skills

As a senior site reliability engineer will work in our global organization to provide operational support for all Thomson Reuters products, including development tools and infrastructure used by engineering teams to build and test their applications. They will also collaborate with engineering teams on continuous integration/continuous deployment (CI/CD), monitoring, alerts, and other areas of operations support. About the Role: Experienced Site Reliability Engineer with 6+ years of experience in DevOps, SRE roles. Develop, Deliver, and SupportBy applying modern SRE operational & development practices, you will be involved in the entire operational support, Monitoring, automation, building, and delivering high-quality solutions for the team. Be a Team PlayerWorking in a collaborative team-oriented environment, you will share information, value diverse ideas, and partner with cross-functional and remote teams. Be an Agile Personwith a strong sense of urgency and a desire to work in a fast-paced, dynamic environment, you will deliver solutions against strict timelines. Be Innovativeyou are empowered to try new approaches and learn new technologies. You will contribute innovative ideas, create solutions, and be accountable for end-to-end deliveries. Be an Effective Communicatorthrough active engagement and communication with cross-functional partners and team members, you will effectively articulate ideas and collaborate on technical developments. About You: Keen to learn complex architectures and come up to speed quickly. A self-learner, self-driven, and able to operate with minimal supervision. Able to demonstrate ownership of accountabilities. Able to successfully communicate with business partners, management, and technical team members. Experienced SRE with development or DevOps background, worked on enterprise-scale applications. Proficient user of AWS, OCI and Monitoring tools like DataDog etc. AWS SysOps Associate or DevOps professional certified is a plus. Proactive in raising problems and identifying solutions. Strong sense of customer service. Able to work in a highly collaborative team setting. Approaching work with a DevOps and continuous improvement mindset Experience on rotational On-call #LI-PS1 Whats in it For You Hybrid Work Model Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Key Responsibilities: Campaign & Content Development Conduct in-depth research into target personas, industry segments, and buyer roles to create insight-driven messaging. Assist in developing and executing targeted cross-sell and upsell marketing campaigns aligned with sales and account-based strategies. Support the development and execution of marketing campaigns for prospects aligned with target personas and firm strategies. Assist in the creation of product-focused assets, including sales collateral, email sequences, whitepapers, case studies, and landing page content. Contribute to creative brainstorming sessions, messaging drafts, and testing ideas to improve campaign impact. Sales & Product Team Collaboration Support product launches with messaging frameworks, competitive positioning, and enablement materials. Collaborate with sales, product, and customer success teams to understand solution value and use cases. Help identify feedback loops and gather insights from internal stakeholders to optimize go-to-market efforts Digital & Demand Generation Support Coordinate with the digital marketing and demand generation teams to ensure timely execution of campaigns across email, web, social, and paid channels. Track campaign performance and assist in analyzing key metrics to inform improvements and future strategy. Content Management & Operational Support Assist in organizing and maintaining content repositories for internal and external stakeholders. Ensure alignment of marketing assets with IVP’s brand, tone, and visual identity. Manage the production calendar for campaign deliverables and content publishing. Pitch in on special projects, team initiatives, and time-sensitive tasks as needed based on business priorities and bandwidth. Embrace opportunities to contribute across various marketing functions, including campaign content, events, and analytics, gaining exposure to multiple areas. Skills & Qualifications: Post Graduate/Master's degree in Marketing or a related field. 1–3 years of experience in B2B marketing, preferably in SaaS, fintech, or enterprise tech. Strong written and verbal communication skills; ability to write compelling, professional content. Experience with tools like HubSpot, LinkedIn Campaign Manager, and Google Analytics is a plus. Ability to collaborate cross-functionally and manage multiple priorities in a fast-paced self directed, learning-oriented environment. Data-driven mindset with a curiosity for customer insights and campaign performance. Proactive mindset with a willingness to take on new challenges and support evolving team needs. Roles and Responsibilities Campaign & Content Development Conduct in-depth research into target personas, industry segments, and buyer roles to create insight-driven messaging. Assist in developing and executing targeted cross-sell and upsell marketing campaigns aligned with sales and account-based strategies. Support the development and execution of marketing campaigns for prospects aligned with target personas and firm strategies. Assist in the creation of product-focused assets, including sales collateral, email sequences, whitepapers, case studies, and landing page content. Contribute to creative brainstorming sessions, messaging drafts, and testing ideas to improve campaign impact. Sales & Product Team Collaboration Support product launches with messaging frameworks, competitive positioning, and enablement materials. Collaborate with sales, product, and customer success teams to understand solution value and use cases. Help identify feedback loops and gather insights from internal stakeholders to optimize go-to-market efforts Digital & Demand Generation Support Coordinate with the digital marketing and demand generation teams to ensure timely execution of campaigns across email, web, social, and paid channels. Track campaign performance and assist in analyzing key metrics to inform improvements and future strategy. Content Management & Operational Support Assist in organizing and maintaining content repositories for internal and external stakeholders. Ensure alignment of marketing assets with IVP’s brand, tone, and visual identity. Manage the production calendar for campaign deliverables and content publishing. Pitch in on special projects, team initiatives, and time-sensitive tasks as needed based on business priorities and bandwidth. Embrace opportunities to contribute across various marketing functions, including campaign content, events, and analytics, gaining exposure to multiple areas.

Supporting supervision functions of client facing documents, communications, and investment products to ensure compliance with regulatory requirements. Analysts will be expected to identify potential irregularities/ red flags, while maintaining agreed service levels and commitments. Key Responsibilities Provide support to Registered Principals and Supervision leaders in conducting supervision by providing 1st level analysis of documents and processes, data aggregation, reporting and similar activities. Responsible to complete the required tasks within the pre-defined SLAs, maintaining required quality parameters. Help identify efficiencies through innovation using Lean. Manage multiple and changing priorities, expectations and concerns while working closely with business partners in a focused and responsive manner. Maintain reporting and other process documentation for Business Continuity purposes. Required Qualifications Bachelor s degree or equivalent 1-3 years of relevant experience Preferred Qualifications Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U. S. based financial planning company headquartered in Minneapolis with a global presence. The firm s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if youre talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Full-Time/Part-Time Timings India Business Unit AWMPO AWMP&S Presidents Office Job Family Group Business Support & Operations

Some careers shine brighter than others If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer. Develop and maintain APIs & microservices in Java/SpringBoot and supporting services (AWS/PCF). Provide support across the end-to-end delivery and run lifecycle. Carry out software development, testing and operational support activities with the ability to move between the technology stacks. Advocate and advance modern software development practices within the engineering community. Grow the technical expertise of engineering community Helping with designing, maintaining, and improving all aspects of the software delivery lifecycle Participate in broader discussions about software architecture Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc. ) are identified and addressed at all stages of a product or service release / change. Liaise with other engineers, architects, agile coaches, and other stakeholders to understand and drive the software products Work closely with teams, product owners, agile coaches, and other stakeholders to ensure we deliver world-class tools and capabilities for our engineering community Actively participate in the Engineering Discipline and associated communities Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency. Requirements To be successful in this role, you should meet the following requirements: Solid experience on engineering and delivering software products. Strong knowledge and development experience in Java/Springboot/APIs & microservices. Knowledge of cloud environments, being AWS a plus. Passionate about open-source ways of working You have experience in fostering a strong engineering culture in an agile and DevOps environment Track record of identifying and implementing opportunities to enable engineers to develop more productively and with high quality Experience collaborating effectively across multiple engineering centers in multiple territories Credibility and ability to influence stakeholders convincingly with well-considered logic. Advocate for quality and ambassador for writing testable code Knowledge of agile project management with cross functional teams, using Jira and Confluence We promote a DevOps culture so you will need to look beyond pure programming and get involved with the deployment and operation of the software we build. You ll achieve more when you join HSBC wwwhsbccom/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website

Some careers shine brighter than others If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist. Develop and maintain software products in Smart Channels entire technology stack. Mobile apps (iOS) and supporting services. Provide support across the end-to-end delivery and run lifecycle. Carry out software development, testing and operational support activities with the ability to move between the technology stack. Advocate and advance modern software development practices within the mobile engineering community. Grow the technical expertise of mobile engineering community Helping with designing, maintaining and improving all aspects of the mobile software delivery lifecycle Collaborate with technical leaders and product owners to contribute to product and project strategy, code standards, roadmap definition, and requirements gathering Collaborate with the recruiting team and regional Heads of Engineering to attract, onboard and retain diverse top talent Participate in broader discussions about mobile software architecture Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc. ) are identified and addressed at all stages of a product or service release / change. Liaise with other engineers, architects, agile coaches, and other stakeholders to understand and drive the Smart Channels software products Work closely with teams, product owners, agile coaches and other stakeholders to ensure we deliver world-class tools and capabilities for our engineering community Actively participate in the Engineering Discipline and associated communities Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency. Requirements To be successful in this role, you should meet the following requirements: Solid experience on engineering and delivering software products. Good knowledge and development experience in following Proven hands-on experience on iOS development Sound knowledge of Swift and Objective-C Sound knowledge of Mobile Architecture Clean Swift, Viper, MVV Sound knowledge of Cocoa, Memory management, Design patterns, multi-threading for mobile development Familiar with security practices for mobile development Should be familiar with different instruments like memory, profiler, debugger etc Should be familiar with web services, session management Solid understanding of the full mobile development Good troubleshooting skills Knowledge of cloud environments, being AWS a plus. Experience as Lead in a large-scale engineering environment Passionate about open-source ways of working You have experience in fostering a strong engineering culture in an agile and DevOps environment Track record of identifying and implementing opportunities to enable engineers to develop more productively and with high quality Experience collaborating effectively across multiple engineering centers in multiple territories Credibility and ability to influence stakeholders convincingly with well-considered logic. Advocate for quality and ambassador for writing testable code Knowledge of agile project management with cross functional teams, using Jira and Confluence We promote a DevOps culture so you will need to look beyond pure programming and get involved with the deployment and operation of the software we build. You ll achieve more when you join HSBC wwwhsbccom/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website

Some careers shine brighter than others If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. Develop and maintain software products in Smart Channels entire technology stack. Mobile apps (iOS) and supporting services. Provide support across the end-to-end delivery and run lifecycle. Carry out software development, testing and operational support activities with the ability to move between the technology stack. Advocate and advance modern software development practices within the mobile engineering community. Grow the technical expertise of mobile engineering community Helping with designing, maintaining and improving all aspects of the mobile software delivery lifecycle Collaborate with technical leaders and product owners to contribute to product and project strategy, code standards, roadmap definition, and requirements gathering Collaborate with the recruiting team and regional Heads of Engineering to attract, onboard and retain diverse top talent Participate in broader discussions about mobile software architecture Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc. ) are identified and addressed at all stages of a product or service release / change. Liaise with other engineers, architects, agile coaches, and other stakeholders to understand and drive the Smart Channels software products Work closely with teams, product owners, agile coaches and other stakeholders to ensure we deliver world-class tools and capabilities for our engineering community Actively participate in the Engineering Discipline and associated communities Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency. Requirements To be successful in this role, you should meet the following requirements: Solid experience on engineering and delivering software products. Good knowledge and development experience in following Proven hands-on experience on iOS development Sound knowledge of Swift and Objective-C Sound knowledge of Mobile Architecture Clean Swift, Viper, MVV Sound knowledge of Cocoa, Memory management, Design patterns, multi-threading for mobile development Familiar with security practices for mobile development Should be familiar with different instruments like memory, profiler, debugger etc Should be familiar with web services, session management Solid understanding of the full mobile development Good troubleshooting skills Knowledge of cloud environments, being AWS a plus. Experience as Lead in a large-scale engineering environment Passionate about open-source ways of working You have experience in fostering a strong engineering culture in an agile and DevOps environment Track record of identifying and implementing opportunities to enable engineers to develop more productively and with high quality Experience collaborating effectively across multiple engineering centers in multiple territories Credibility and ability to influence stakeholders convincingly with well-considered logic. Advocate for quality and ambassador for writing testable code Knowledge of agile project management with cross functional teams, using Jira and Confluence We promote a DevOps culture so you will need to look beyond pure programming and get involved with the deployment and operation of the software we build. You ll achieve more when you join HSBC wwwhsbccom/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website

Responsibilities: 1. Client Relationship Management: Serve as a primary point of contact for clients regarding their portfolio management needs. Build strong relationships with clients through proactive communication and personalized service. Address client inquiries, concerns, and requests promptly and effectively. 2. Portfolio Oversight and Reporting: Assist in the management and oversight of client portfolios, working alongside portfolio managers. Monitor portfolio performance and provide regular updates to clients. Prepare customized reports and presentations for client meetings. 3. Operational Support: Coordinate with internal teams to ensure timely execution of client requests and transactions. Handle operational tasks related to client accounts, including account openings, transfers, and closures. Ensure compliance with regulatory requirements and internal policies. 4. Client Education and Communication: Educate clients on investment strategies, market trends, and portfolio performance. Co-ordinate and Organise periodic reviews and meetings with clients to discuss their investments. 5. Team Collaboration: Collaborate with portfolio managers, analysts, operations, third-party distributors and other teams to deliver exceptional service to clients. Provide support to senior management in various strategic initiatives and projects.

Responsibilities: * Manage front desk operations * Coordinate administrative tasks * Schedule appointments & events * Handle incoming calls & messages * Generate Leads for the academy

Building Maintenance Conduct regular inspections to identify and address maintenance issues related toHVAC, electrical, plumbing, and other critical systems. Coordinate with external vendors and contractors for repairs, renovations, andfacility upgrades, ensuring timely completion and quality control. Implement a preventative maintenance plan to minimize breakdowns and enhancethe longevity of facility assets. Space Management Monitor and optimize office space utilization, ensuring a comfortable and efficientworkspace. Oversee office moves and reconfigurations, coordinating with different departmentsto minimize disruptions. Ensure compliance with company policies on space allocation and utilization. Vendor and Staff Management Manage contracts and performance of third-party vendors for services likehousekeeping, security, landscaping, and pest control. Supervise and coordinate blue-collared staff and housekeeping teams, ensuringthey execute their tasks effectively. Conduct regular vendor performance assessments and address service concernspromptly. Health, Safety, and Compliance Ensure adherence to health and safety regulations, implementing workplace safetyprotocols. Conduct safety drills and training to prepare employees for emergency situations. Investigate and resolve any workplace safety issues or incidents. Budget Management Develop and track facility-related budgets, identifying areas for cost savings andefficiency. Prioritize maintenance and operational expenses to align with budget constraints. Administrative Operational Support Maintain facility records, maintenance logs, and vendor agreements for referenceand compliance. Address and resolve employee concerns related to facility issues. Collaborate with other departments to ensure smooth day-to-day facility operations. Desired Skills Qualifications Technical Knowledge: Familiarity with building systems (HVAC, electrical,plumbing) and maintenance best practices Leadership People Management: Experience in managing housekeeping andblue-collared staff, ensuring efficiency and discipline Vendor Management: Ability to source, negotiate, and oversee third-party serviceproviders Problem-Solving: Strong ability to identify and resolve facility-related issuesefficiently Organizational Time Management: Capable of handling multiple tasks,prioritizing work, and meeting deadlines Budgeting Cost Control: Experience in managing facility expenses andoptimizing costs Compliance Awareness: Knowledge of health, safety, and building regulations

Senior Project Engineer Job Details | our company Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Senior Project Engineer Research and Development Atlas Copco (India) Private Ltd. Date of posting: Jun 11, 2025 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Your Role Looking for a motivated individual to assist in the Operational Support and Project Execution of a cloud based, remote connectivity solution for vacuum pumps. The mission of the Lead engineer is to work closely with a culturally diverse, multi-branded team and successfully bring the cloud solution from a recently completed Proof of Concept Phase into the Pilot Phase and further on into regular operations and execution of projects using the software solution hardware package that has recently been selected. The Lead engineer will take care of the initial day to day operations surrounding the cloud including the creation of user accounts sites, managing the onboarding of devices, providing first line of support as well as training handover to internal users. Some travel may be required to the various internal technical centers to help train users. The selected candidate grows with the progress of the project and becomes a vital part of the team which runs regular operations of the VTS connectivity platform Learn how to use the selected cloud software platform. Basic programming, computing and data management skills is required Manage day to day operations of the cloud including the creation of internal external user accounts, adding of nodes, sites devices using SAP data when automatic flow fails. Monitor security related activities for a cloud platform and provide solution to improve it. Work as Subject Matter Expert for cloud related operations and executions. Provide training and support on advance cloud portal and IoT gateways connected to it, to local users as required. Manage configure hardware, loading software, tracking SNs repackaging if necessary. Work closely with other divisions including engineering, marketing, operations, finance, purchasing production. Support marketing with internal training for other divisions areas regarding benefits usability of the cloud platform. Support the Advanced Services Specialist with ongoing feedback for continuous development of the cloud during beyond the Pilot Phase regarding bugs, functionality, layout other possible improvements. Document various SOP, SAP workflows, specifications for retrofit kits, manage end to end process flows, identify gaps and how to close them or use workaround. Bachelor s degree in Computer Science Engineering or in similar streams with at least 4+ years of experience Experience in the vacuum industry is an added advantage Knowledge Areas: Trainer Skills Intercultural collaboration can communicate with different stake holder Excellent forward planning, reporting and organization skills Critical Skills: Focus on Drive customer success, Lead myself, team success, Embrace sustainability Flexibility In return, we offer you We add value wherever we do business The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 42 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow. Passionate people create exceptional things. We believe in challenging the status quo, always looking for a better way. Our leading edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere. This role is ideal for you, if you wish to challenge yourself on Technological front and creating competence centre for Remote Monitoring for VTS at Global Engineering Center India Last Day to Apply 25/06/2025 Diverse by nature and inclusive by choice Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

About Glean We re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work. We re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications. Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We re a diverse team of curious and creative people who want to help each other get big things done so we can help other teams do the same. Were backed by some of the Valleys leading venture capitalists including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others. Role We are seeking a highly motivated and experienced Technical Support Manager to lead our technical support team. The Technical Support Manager will be responsible for ensuring our customers receive timely and effective technical assistance. This role involves managing a team of support professionals, developing and implementing support strategies, and driving continuous improvement in our support operations. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage the technical support team, ensuring high levels of performance and customer satisfaction. Conduct regular team meetings, performance reviews, and provide ongoing coaching and development opportunities. Foster a positive and collaborative team environment. Recruit, train, and onboard new support team members. Support Operations Management: Develop and implement efficient support processes and procedures. Monitor and analyze support metrics (e.g., response times, resolution rates) to identify areas for improvement. Ensure timely and accurate resolution of customer technical issues. Manage the support ticketing system and ensure proper documentation of support interactions. Customer Relationship Management: Act as an escalation point for complex technical issues and customer complaints. Build and maintain strong relationships with key customers and stakeholders. Gather customer feedback and identify opportunities to enhance the customer experience. Proactively communicate with customers regarding product updates, issues, and resolutions. Process Improvement and Documentation: Identify and implement process improvements to enhance support efficiency and effectiveness. Develop and maintain support documentation, knowledge base articles, and FAQs. Ensure accurate and up-to-date documentation of support processes and procedures. Generate reports and analyze data to identify trends and areas for improvement. Qualifications 5-7 years of experience in technical support, with at least 3 years in a management or leadership role. Strong technical understanding and problem-solving skills. Proven experience in building cross-functional alignment with peer managers in RD and GTM. Experience with support ticketing systems (zendesk) / CRM software. Strong analytical skills and the ability to make data-driven decisions to improve operational efficiency. Proven ability to lead cross-functional teams and manage multiple projects simultaneously. Excellent communication and interpersonal skills. Proven ability to lead and motivate a team. Ability to work independently and manage multiple priorities. Certifications such as ITIL, HDI, or relevant technical certifications are a plus We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are a motivated and experienced leader with a passion for technical support, we encourage you to apply.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Software Engineering In this role, you will: Provide coaching and guiding directly or indirectly to engineering teams by giving clear technical direction, feedback and timely suggestions to ensure a high-quality standard of deliverables according to HSBC standards and best practices. Provide technical leadership across the end-to-end delivery and run lifecycle, utilising their skills and expertise to carry out software development, testing and operational support activities typically being deployed to resolve the most challenging and/or impactful projects or deliveries End to end accountability for a product or service, identifying and developing the most appropriate Technology solutions to meet customer needs as part of the Customer Journey Address existing technical engineering debt and drive for technical evolution aka Digital Transformation for the teams by working closely with various parties including business, Subject Matter Experts, Solution Architects globally. Liaise with other engineers, architects, and business stakeholders to understand and drive the product or service s direction. Establish a digital environment and automate processes to minimize variation and ensure predictable high-quality code and data. Create technical test plans and records, including unit and integration tests, within automated test environments to ensure code quality. Provide support to DevOps teams working at all stages of a product or service release/change with a strong customer focus and end to end journeys, ensuring they have an excellent domain knowledge. Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc.) are identified and addressed at all stages of a product or service release / change. Provide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team, Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered. Responsible for automating the continuous integration / continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement. Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. that are applicable Work with industry groups/peers and vendors outside of HSBC to establish and maintain HSBCs involvement and influence in the engineering space. Promote innovation and adoption of cutting-edge specialist technologies and practices with the domain and across HSBC Work with the Engineering Practice to promote development of engineers through coaching, and mentoring. Identify as an authority for specific engineering disciplines providing steer/assistance to programmes or projects that require it. Requirements To be successful in this role, you should meet the following requirements: Currently be a hands-on full stack developer and possess a minimal of 17+ years experience of hands-on software development. Possess strong demonstrable technical capabilities (API, microservices, Java, web-based technologies, ReactJS, database, artificial intelligence, etc), Experience with cloud native development and public cloud providers like GCP or Azure Experience implementing customer facing applications Very good understanding of technology and its application, e.g., mobile app, host to host technologies, artificial intelligence, microservices, etc. Knowledge and experience on DevOps, Disciplined Agile Delivery (DAD), Agile control Framework. Experience presenting to senior stakeholder in both business and technology. Have people leadership capability and experience leading engineering distributed teams encompassing 30+ staff. Are passionate about technology and look for opportunities to learn & bring new ideas to the team. Have experience with Production Support and incident management Excellent knowledge of their technical environment and will have significant responsibility in setting the way forward in the types of technology they look after. Forward thinking, making the right decisions based on strategy Strong communication skills to help for negotiating, collaborating, presenting, facilitating, influencing engineering teams, stakeholders, etc. Demonstrable ability to mentor, develop talent and motivate staff to reach their optimum performance levels and career development Want to be part of a world class team, working for a business with a need and appreciation for excellent software engineers Can-do attitude and problem-solving mindset. Self-starter The successful candidate will also meet the following requirements: Can-do attitude and problem-solving mindset. Self-starter You ll achieve more when you join HSBC. .