582 Operational Support Jobs - Page 5

TransUnions Job Applicant Privacy Notice What Well Bring: Rep I - Chat Ops What Youll Bring: Rep I - Chat Ops Impact Youll Make: Rep I - Chat Ops This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management. TransUnion Job Title Rep I, Consumer Operations Support

Location - Hyderabad, India Department - Product R&D Level - Professional Working Pattern - Work from office. Benefits - Benefits at Ideagen DEI - DEI strategy Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out! We are seeking a Cloud Infrastructure Engineer having a passion for infrastructure engineering and the ability to solve automation and reliability challenges. Should have experience working as an infrastructure engineer supporting web platforms built on Microsoft technologies. Responsibilities Manage, monitor, and maintain key infrastructure that supports our 24/7 web-based client-facing platforms. Provide operational support and be able to co-ordinate with other teams during incidents that may impact service. Work to improve the reliability, quality, performance, and scalability of our infrastructure. Continually measure and optimize system performance. Manage and implement approved changes into the infrastructure. Enable the engineering organization to innovate and deliver with greater speed and safety. Skills and Experience We don t expect you to be an expert in everything but with our technology stack experience of some of the following is essential: Experience in highly available 24/7 web-based customer facing environments. Experience of cloud hosting platforms such as AWS and/or Azure. Strong experience of server operating systems, primarily Windows and Linux. Strong experience of Microsoft based technologies such as Active Directory, IIS etc Scripting skills in languages such as Python, BASH, and/or PowerShell. Experience working with database platforms such as MSSQL. Proven ability to grasp new technical concepts quickly. Desirable: Strong understanding of Software Development Lifecycles Experience with compliance standards-based infrastructure such as ISO27001, Cyber Essentials & FedRAMP, and general regulatory compliance management. Exposure to ITIL concepts and adoption. About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate thats always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place!

Work Schedule Second Shift (Afternoons) Environmental Conditions Office Job Description Job Title: Dangerous Goods Specialist II Work Schedule: Standard (Mon-Fri, 1:00 PM to 10:00 PM) Environmental Conditions: Office Job Summary: Are you passionate about making a positive impact on the worldThermo Fisher Scientific Inc. is currently seeking a highly motivated and experienced Product Stewardship Specialist II to join our world-class team. As a global leader in providing scientific solutions, we are dedicated to enabling our customers to make the world healthier, cleaner, and safer. Play a critical role in the safe, efficient handling, storage, and transportation of hazardous materials across global markets. This position is accountable for regulatory compliance, risk assessment, employee training, and continuous improvement of hazardous goods management processes. Bring your validated regulatory knowledge, proactive approach, and partnership skills to support our international operations and rigorously mitigate risks. Key Responsibilities: Regulatory Compliance: Ensure full compliance with all applicable local, national, and international regulations (e.g., DOT, IATA, 49 CFR, IMDG, ADR, TDG, OSHA). Lead and interpret regulatory changes, updating company policies and procedures as needed. Prepare and submit required documentation and reports to regulatory agencies. Guide product managers on opportunities for reclassification of hazardous products. Risk Management: Conduct risk assessments for the transport and storage of dangerous goods. Develop and implement mitigation strategies and safety protocols. Collaborate with distribution centers and logistics teams to ensure safe handling and transportation practices. Training and Development: Craft and deliver training programs on Dangerous Goods regulations to employees handling dangerous goods. Ensure all relevant staff are trained and up to date on regulatory requirements. Maintain accurate training records and certifications. Operational Support: Provide authoritative mentorship on the classification, packaging, labeling, and shipment of goods. Serve as the point of contact for logistics partners and vendors regarding compliance requirements. Support operational teams in resolving Dangerous Goods-related issues. Continuous Improvement: Identify process improvement opportunities to improve the safety and efficiency of materials management. Lead internal audits and inspections to ensure adherence to safety protocols and regulatory standards. Evaluate standard methodologies and implement corrective actions where needed. Incident Management: Investigate incidents involving dangerous goods and develop root-cause analyses and corrective action plans. Maintain detailed records of all incidents, responses, and resolutions to guide future risk mitigation. Required Skills: Strong validated understanding of regulations (DOT, IATA, IMDG, OSHA, ADR, TDG, 49 CFR). Validated experience in risk assessment, hazard classification, and regulatory documentation. Excellent analytical and problem-solving abilities. Effective written and verbal communication to clearly convey regulatory concepts. High attention to detail and dedication to safety. Strong interpersonal and project management skills, with the ability to prioritize multiple tasks simultaneously. Education & Experience: Master of Science degree in Chemistry, other life science, Logistics, or a related field. 6+ years in dangerous goods management, hazardous materials compliance. Valid certifications such as IATA DGR and DOT Hazardous Materials Transportation. OSHA 30-hour General Industry certification. Additional credentials, such as Certified Dangerous Goods Professional (CDGP) or Certified Hazardous Materials Manager (CHMM), are an added advantage. Prior experience in a global or multi-regional compliance role is an asset. Excellent communication and partnership abilities. What Sets This Opportunity Apart: The chance to work for a company that values diversity and inclusion. We believe that a diverse workforce champions innovation and drives success. We are committed to creating an inclusive environment where all backgrounds and experiences are respected and celebrated!

In this role, you will: Perform general clerical operations tasks that are routine in nature Receive, log, batch, and distribute work File, photocopy, and answer phones Prepare and distribute incoming and outgoing mail Regularly receive direction from supervisor and escalate questions and issues to more experienced roles Work under close supervision following established procedures Required Qualifications: 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: BCOM/MBA Full time Graduates

Career Category Regulatory Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Key Responsibilities: Project Coordination: Develop and maintain detailed project plans, timelines, and status reports. Coordinate meetings, workshops, and steering committees across time zones. Track deliverables, milestones, risks, and dependencies to keep projects on schedule. Operational Support: Streamline and document core business processes; identify and implement continuous improvements. Maintain accurate operations dashboards and KPIs, highlighting trends and anomalies. Manage vendor relationships, procurement requests, and compliance documentation. Cross-Functional Collaboration: Work closely with finance, HR, legal, and IT to facilitate project needs and organizational changes. Act as a liaison between regional offices to align on priorities, share best practices, and resolve issues. Prepare clear, concise communications for stakeholders at all levels. Data Analysis & Reporting: Gather, analyze, and present data to inform decision-making. Create executive-level presentations and summaries for leadership reviews. Monitor budget spend and escalate variances in a timely manner. Risk & Issue Management: Proactively identify potential roadblocks; recommend and implement mitigation strategies. Maintain an up-to-date risk/issues log and ensure accountability for resolution. Required Qualifications & Experience: Bachelor s degree in Business Administration, Project Management, Operations, or related field. 3-4 years hands-on experience coordinating projects and operations in a complex, global corporate environment. Proven ability to manage multiple simultaneous projects with competing deadlines. Core Skills & Competencies: Organizational Excellence: Meticulous attention to detail; thrives on structure and process. Go-Getter Mentality: Self-motivated, resourceful, and comfortable taking initiative without constant oversight. Communication: Excellent written and verbal skills; adept at tailoring messages for diverse audiences. Collaboration & Influence: Builds strong relationships; able to drive consensus across functions and geographies. Problem-Solving: Analytical mindset with the ability to break down complex challenges and propose practical solutions. Technical Proficiency: Skilled in MS Office Suite (especially Excel and PowerPoint); familiarity with project management tools (e. g. , Asana, Jira, Smartsheet) and basic data visualization. Adaptability: Comfortable with ambiguity and changing priorities in a fast-evolving global setting. Preferred Attributes: Experience working with cross-cultural teams across multiple time zones. Certification in Project Management (PMP, PRINCE2, CAPM) or Operations (Lean Six Sigma). Proven track record of driving process improvements or cost-savings initiatives. Comfortable presenting to senior leadership and facilitating high-stakes workshops. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .

J. P. Morgan is a global leader in financial services, offering solutions to the worlds most important corporations, governments, and institutions. Our Derivative Operations team provides operational support across key product areas, ensuring seamless transaction processing and client service. Join us in Mumbai, a vibrant city where finance meets innovation, and be part of a team that drives business success. Job Summary As a Confirmations Analyst within the Derivative Operations team, you will draft and execute OTC legal documents with clients. You will ensure legal documentation aligns with risk management systems and regulatory requirements. You will also build strong relationships with internal business lines to enhance process efficiency. Job Responsibilities Draft legal confirmations for OTC derivatives. Affirm legal aspects of derivative confirmations. Drive efficiency in current processes. Identify and correct booking practices. Educate middle office on process impacts. Escalate unissued/unexecuted documents timely. Build strong relationships with business lines. Investigate and resolve issues promptly. Collaborate with middle and front office teams. Maintain control infrastructure. Meet regulatory requirements. Required qualifications, capabilities, and skills Graduate with minimum 4 years of experience. Demonstrate strong partnership abilities. Possess ISDA and derivatives product knowledge. Handle high complexity in product coverage. Shift gears with ease and flexibility. Adapt to changing priorities. Thrive in a fast-paced trading environment. Preferred qualifications, capabilities, and skills Exhibit strong analytical skills. Communicate effectively with stakeholders. Manage multiple tasks efficiently. Demonstrate problem-solving capabilities. Work collaboratively in a team setting. Show attention to detail in documentation. Display initiative in process improvement.

Key Responsibilities Operational Support: Assist in the execution of daily operations tasks, Work collaboratively with team members to achieve operational goals, Contribute ideas and insights to improve operational efficiency, Data Analysis Collect and analyze operational data to identify trends and areas for improvement, Prepare reports and presentations summarizing key performance indicators, Assist in making data-driven recommendations for process enhancements, Process Optimization Participate in the development and implementation of streamlined processes, Identify and propose solutions to operational challenges, Contribute to continuous improvement initiatives, Cross-functional Collaboration Collaborate with various departments to ensure smooth communication and coordination, Support project teams in the implementation of new processes or initiatives, Foster a positive and collaborative working environment, Documentation Maintain accurate records of operational activities, Document and update standard operating procedures (SOPs), Ensure compliance with company policies and procedures, Requirements Qualified executive with familiarity of financial industry preferred Highly analytical, proficient in MS Excel Strong attention to detail and ability to manage time to complete tasks with tight deadlines Excellent communication skills and personal qualities of integrity, credibility and quality Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions Strong command of the English language (written and verbal) Drive product improvements to increase scalability of our backend system in relation to the daily Ops work About Volt Money

Calendar Meeting Management Coordinating with attendees on meetings and managing meeting calendars Following up and scheduling finalized meetings, liaising with stakeholders Organizing transportation and taking meeting notes for online meetings Liaising with stakeholder Travel Management Flight scheduling bookings, and hotel reservations Organizing airport transfers and restaurant reservations Expense Management Processing invoices, refunds, and reimbursements through ERP platforms Coordinating with stakeholders for approvals Handling credit card settlements and managing online purchases Other Admin Support Documenting processes based on preferences and priorities Collating reports and entering data into the ERP systems Other day-to-day Operational support Required Criteria Graduate/ post-graduation or equiv. qualification 4-6 years of experience as executive assistant Excellent written and spoken communication skills with experience in client relationship management Should be able to work independently with minimal guidance as the job requires working with senior leadership team at the clients end Should be well versed with MS Office suite specially Outlook, Microsoft Excel, Power Point, Word, etc. Experience ERP tool like Workday, NetSuit, MS Dynamics, etc. Working knowledge of travel and expense management

Calendar Meeting Management Coordinating with attendees on meetings and managing meeting calendars Following up and scheduling finalized meetings, liaising with stakeholders Organizing transportation and taking meeting notes for online meetings Liaising with stakeholders Travel Management Flight scheduling bookings, and hotel reservations Organizing airport transfers and restaurant reservations Expense Management Processing invoices, refunds, and reimbursements through ERP platforms Coordinating with stakeholders for approvals Handling credit card settlements and managing online purchases Other Admin Support Documenting processes based on preferences and priorities Collating reports and entering data into the ERP systems Other day-to-day Operational support Key Competencies- Graduate/ post-graduation or equiv. qualification 2+ years of experience as executive assistant Excellent written and spoken communication skills with experience in client relationship management Should be able to work independently with minimal guidance as the job requires working with senior leadership team at the clients end Should be well versed with MS Office suite specially Outlook, Microsoft Excel, Power Point, Word, etc. Experience ERP tool like Workday, Net Suit, MS Dynamics, etc. Working knowledge of travel and expense management

Calendar & Meeting Management Coordinating with attendees on meetings and managing meeting calendars Following up and scheduling finalized meetings, liaising with stakeholders Organizing transportation and taking meeting notes for online meetings Liaising with stakeholders Travel Management Flight scheduling & bookings, and hotel reservations Organizing airport transfers and restaurant reservations Expense Management Processing invoices, refunds, and reimbursements through ERP platforms Coordinating with stakeholders for approvals Handling credit card settlements and managing online purchases Other Admin Support Documenting processes based on preferences and priorities Collating reports and entering data into the ERP systems Other day-to-day Operational support Key Competencies Graduate/ post-graduation or equiv. qualification 2-4 years of experience as executive assistant Excellent written and spoken communication skills with experience in client relationship management Should be able to work independently with minimal guidance as the job requires working with senior leadership team at the client’s end Should be well versed with MS Office suite specially Outlook, Microsoft Excel, Power Point, Word, etc. Experience ERP tool like Workday, NetSuit, MS Dynamics, etc. Working knowledge of travel and expense management

The Assistant Telemarketing Team Leader supports the Telemarketing Team Leader in overseeing daily telemarketing operations, mentoring staff, and ensuring lead generation targets are met. This role bridges the gap between frontline telemarketing agents and upper management, providing both operational support and leadership in the sales process of automobiles (new or used). Key Responsibilities: Team Support & Supervision Assist the Team Leader in supervising telemarketing staff Monitor agent performance and provide real-time support during calls Step in to lead the team during the absence of the Team Leader Operational Execution Help manage daily outbound call schedules and ensure leads are followed up promptly Support the creation and refinement of call scripts, rebuttals, and lead handling processes Track daily activities and ensure CRM data is updated accurately Lead Management Work with the sales department to prioritize hot leads and customer follow-ups Ensure appointment confirmations and rescheduling are handled efficiently Help resolve common lead objections and improve conversion strategies Reporting & Quality Assurance Assist in tracking individual and team KPIs such as call volume, appointment rates, and conversions Conduct spot checks of call quality and suggest improvements Report key issues or trends to the Team Leader for further action Training & Coaching Participate in training new telemarketers on systems, sales techniques, and dealership processes Provide constructive feedback and peer support to improve team performance Skills & Qualifications: 1 2 years of experience in telemarketing or inside sales, ideally in the automobile or retail industry Experience mentoring or supervising small teams (even informally) Good understanding of CRM systems and call center tools Strong communication, organization, and motivational skills Basic knowledge of automobile models, financing, and dealership operations (used or new cars)

Experience / Qualifications / skills required. Bacheloror masterdegree in engineering/ Computer Applications. 8 years of IT experience and around 4+ years of experience in big data technologies. Should be competent in industry best practices. Should have strong stakeholder management skills. Must have proven history of effectively establishing and maintaining excellent work relationships with key business users. Should have strong capability to analyse issues, concerns, and feedback from users to identify areas for improvement. Excellent organisational, communication, and interpersonal skills. Experience with multi-tiered system operations, including application and database operational support service. Your benefits. We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad. We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach. About Allianz Technology . Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.We oversee the full digitalization spectrum from one of the industrylargest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age. DI statement . Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.Join us. Let\u00B4s care for tomorrow.

We are looking for a driven and detail-oriented professional to join our team as a Head Business Operations . This role is ideal for someone with 3 6 years of experience who brings a doer mindset and thrives in a fast-paced, execution-focused environment. The role will focus on Performance Management , Policies Compliance , and Talent Operations . Experience Level 3 6 years of experience in HR operations, compliance, and/or performance management. Strong understanding of HR policies, frameworks, and labor regulations. High ownership, execution-focused attitude, and attention to detail. Proficiency in tools such as HRIS, MS Office. Strong communication and stakeholder management skills. Special Skills Required Lead and coordinate daily company operations and administrative activities to ensure seamless functioning across departments. Partner with finance and admin teams to ensure alignment of operational processes, track expenses, and enforce budget adherence Identify opportunities for cost optimization, driving efficiency through streamlined systems and process improvements. Oversee people operations, including onboarding, exit processes, HRIS management, policy compliance, and internal communications. Manage the full performance management cycle - goal setting, ongoing feedback, appraisals, and calibration with managers and leadership. Drive the development of performance dashboards and data-driven insights to support strategic decision-making. Support recruitment activities in line with evolving business needs, ensuring timely and effective hiring Ensure accurate payroll inputs, benefits administration, and timely HRIS updates. Facilitate cross-functional coordination to enhance productivity and ensure process consistency across teams. Provide administrative and operational support in executing people-related initiatives and systems. Perform an action: We are at these locations Ignitho teams operate globally from USA, UK, India, Sweden, and Costa Rica.

Job Description Job Purpose The Systems Operations Analyst is part of a support organization that is responsible for the daily operations of multiple industry leading trading exchanges. This is a customer-facing position, providing immediate assistance to ICE/NYSE exchanges, back office, support personnel and IT staff, to achieve the highest customer satisfaction and minimize the impact of IT related problems. This is a critical support role within the overall architecture of ICE/NYSE exchanges, divisions, and infrastructure. This is a 24x7 environment and the position requires shift rotation and/or weekend work. Responsibilities Monitoring and Incident Management Monitor systems and applications within the production environment Diagnose and fix incidents raised through monitoring tools, conference bridges and chats Work with and escalate to internal and external teams to implement incident fixes, work-around and data recovery Open and update production incident tickets according to company standards Problem Management Investigate and update incident tickets with root cause and incident description, ensuring appropriate corrective action follow-up tickets are assigned Manage incident tickets to closure, ensuring incident details are complete and accurate, and all corrective actions have been completed System and Application Production Readiness Work with internal and external teams to expand and maintain operational runbooks and other documentation Check application and infrastructure availability and tasks at scheduled times Configure monitoring tools and alarms Deployment Management Production deployments Approve and execute production deployment tasks Participate in disaster recovery, business continuity and workplace recovery events. Participate in continuous improvement programs, such as trend analysis of recurring issues. Provide and report on performance metrics of the environment. Follow the handover process documented to bring the next shift up to speed and highlight priority items or issues. Knowledge and Experience Experience with PagerDuty Experience with ServiceNow Jira Experience with Jenkins Git Experience in scripting Cloud (AWS) VMware knowledge is a must Bachelor s degree (IT-based) or experience within IT systems support and/or operational support of applications databases within Windows Linux/Unix OS environment. Strong communication skills High level of general IT skills with email and MS Office Applications Able to think logically and critically. Analytical problem-solving skills with an ability to identify root cause(s) Able to work as a team player across the organization. Able to build and maintain effective relationships with individuals and the team. Ability to be organized and decisive while under pressure. Excellent time management skills Able to manage priorities and multi-task. Self-confident and assertive

Roles Responsibilities: Container Operations Management: Service/DevOps Engineer for the Global Container Services and therefore responsible for the Service management, automation and operations of the respective Container services based on the Bosch Private Cloud: Ensures stable operations of the Bosch Private Cloud with focus on the Container Services and ensuring defined service availabilities (SLA/SLO) Be responsible for all types of service management requests (Incident, Problem, Change, etc. ) and act as central interface to internal/external organizations, customer, partners Designs, setup and maintain monitoring, metrics reporting systems for fine-grained observability and actionable alerting Builds up and continuously enhance the CI/CD automation for deployment, testing, and operation of the services based on a automation first policy Performs daily operational tasks, including configurations, performance analysis, troubleshooting, backup, recovery, disaster recovery scenarios and manage data in a secure, reliable and highly available system environment Documents specifications and supports the creation of operational support manuals during the technical implementation Supports the creation and changes of software/microservices with the specified software development technologies under consideration of the software development guideline Maintains code repositories according to established version management approaches and methods in alignment with the Product and Service Manager/Product Team Actively supports the knowledge transfer and improvement of the Bosch Private Cloud/Container Team via participation in guilds/learning curriculum/other knowledge exchanges or by leading a guild Regular exchanges with customer and developers using our service offering of the Bosch Private Cloud Conduct market and IT trend research incl. evaluation of new features, services and vendors in the cloud environment aiming to continuously improve our offering and services Technical Skills: Cloud Infrastructure Management: Proficiency in managing and operating private cloud environments, specifically with a focus on container services. Experience with cloud platforms and container orchestration tools (e. g. , Kubernetes, Docker). Service Management: Knowledge of IT service management frameworks to handle incident, problem, and change management. Ability to act as a central interface for internal and external stakeholders. CI/CD Automation: Expertise in building and enhancing CI/CD pipelines for deployment, testing, and operations. Strong understanding of automation tools and practices. Operational Tasks: Proficiency in performing daily operational tasks such as configurations, performance analysis, troubleshooting, backup, recovery, and disaster recovery. Documentation and Support: Skills in documenting specifications and creating operational support manuals. Experience in supporting the creation and modification of software/microservices. Version Management: Knowledge of maintaining code repositories and version management practices. Soft Skills: Communication and Collaboration: Strong communication skills for regular exchanges with customers and developers. Ability to actively participate in knowledge transfer and improvement initiatives. Customer Focus: Ability to understand and meet customer needs and expectations. Regular interaction with customers to ensure service satisfaction. Continuous Improvement: Commitment to continuously improving services and offerings. Proactive approach to learning and adopting new technologies and practices.

Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leader in developing and delivering high-stakes exams via the worlds most comprehensive network of nearly 20,000 test centers in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is regularly featured on the Forbes list of Best Employers and we are recognized in the Best Employers. We are proud to offer an exceptional environment to develop your professional career and we are now hiring for a Customer Relations Program Coordinator to join our successful team in Bloomington West, Minnesota. Pearson VUE is a business of Pearson, the worlds leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). At Pearson VUE we offer truly global career opportunities and we have ambitious plans for the future! We are proud to offer our people many exciting career development opportunities, incentives, rewards and a competitive benefits package. When you join us as Customer Relations Program Coordinator, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey. This is a truly exciting vacancy as you\u2019ll be responsible for taking on many different types of interest from internal stakeholders relating to customers\u2019 experience as a candidate taking one of our assessments/exams. Customer enquiries can come through our Customer Service team, through telephone calls and emails and your role is to understand the enquiry, ask questions and collaborate with our varied departments to investigate what happened. You will use your Customer Relations skills to take ownership of the enquiry so that we can deliver a positive outcome and take care of each and every valued customer. This is a fantastic opportunity for you to gain experience working with our diverse internal professional teams and corporate functions and you\u2019ll have the opportunity to feedback, suggesting ways we can improve to avoid any customer issues from happening again. You may even have the chance to work with some of our Clients and help in some of our exciting projects! In this role you will work 5 days per week. So if you love delivering exceptional customer service and collaborating with professional co-workers, we would love to receive your application today! Our Successful Candidate This is a career-changing opportunity therefore we are looking for a passionate team-player with exceptional customer service skills. You should have excellent attention to detail and take pride in your professional communication ability, both verbal and written. You should have the curiosity and ability to investigate and seek out answers to questions over multiple technological platforms. We require a high school diploma or equivalent level qualifications as a minimum. Bachelors Degree, or equivalent work experience is preferred. Experience training, teaching, or coaching is desired. Time management skills and the ability to prioritize and multitask is necessary. PRIMARY RESPONSIBILITIES Program and Client Service Follow through with incidents, reports, and projects Receive and respond to client queries Ensure candidate results are sent to clients in accordance with KPIs Act as an escalation point for service related issues Promote client programs and products Identify opportunities for improvement and efficiencies. Call Center Support Respond and resolve customer queries Input accurate customer information into the database Provide performance feedback as required Education and Experience: Minimum High School Diploma or Equivalent Bachelor Degree preferred or equivalent work experience Experience training, teaching, or coaching 3years customer service experience preferred Skills, Knowledge, and Abilities: Excellent oral and written communication skills Familiar with various training tools and models; understanding of learning styles preferred Proficiency in Microsoft Office Suite (Access, Excel, Word, etc.) Effective problem-solving skills Conflict management skills Strong organization skills Interpersonal savvy and ability to influence and relate to others Time management skills Ability to deal with ambiguity and overcome objections Quickly and effectively adapt to changes Must be patient, positive, and professional Strong customer service skills Coaching skills preferred Strong attention to detail Ability to set and meet goals 1142924 Job: Customer Success Job Family: CUSTOMER SERVICE

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. Individual Insurance Technology (Ins Tech) is an organization providing information technology solutions, responsible for software applications that enable the entire life cycle of individual insurance policies at Canada Life. In Ins Tech, the Customer is at the centre of what we do. Our Ins Tech professionals contribute to the companies business goals through the effective delivery of technology solutions. These services include providing business systems analysis, software development, quality assurance and operational support services for our Insurance Solutions and Operations & Client Services business units. Essential Functions: Bridge business requirements with systems design through all phases of opportunity ideation or problem resolution and systems enhancement. Work closely with business and leadership to understand business needs, requirements, and strategic opportunities. Working in a team environment, you will be responsible for: Representing the business requirements, Defining and designing the business functionality of the system, Ensuring that the system meets the defined business requirements. Participating and facilitating meetings, walkthroughs, workshops, and reviews of deliverables Understanding and defining a strategic vision for key systems based on line of business, their needs, known risks and dependencies in partnership with portfolio solutions architects. Applying knowledge to help implement solutions to resolve complex problems or capitalize on new ideas Helping to uncover and maximize the business / customer / user value of planned initiatives through facilitation, analysis and modeling techniques. Provide support to Developers and Quality Assurance Analysts during design and build phases. Direct own work through goal setting, time management and planning to meet project deadlines Ensure accuracy and completeness of work to maximize quality, build credibility, and avoid re-work Build effective relationships with colleagues and stakeholders quickly and confidently, to positively influence outcomes Identify and participate in implementing improvement opportunities Identify risks and escalate issues in timely manner Qualifications: Ideal candidate has 2+ years working with insurance policy administration systems; experience with Ingenium is preferred Minimum experience as a Business Systems Analyst in a Technology delivery environment as specified below: Lead Business Systems Analyst - 8+ years Accreditation in Business Analysis or equivalent credentials/experience. Degree in related discipline (Computer Science, Commerce, Business Administration, Management Information Systems, etc.) or equivalent combination of training and experience. Strong knowledge of insurance products and business processes Experience in a project environment preferred, with understanding of testing principles and methodologies and commitment to achieving project goals Effective at analyzing how product changes affect testing requirements Strong interpersonal and communication skills Must be self-motivated, organized and able to multi-task in an environment of changing processes and priorities Excellent oral, written and interpersonal communications skills, with the ability to translate complex technical subject matter in business terms for executive audiences, succinctly and professionally and to translate business requirements into technical instructions for software developer audiences.

The Product (Environmental) Compliance (PEC) Analyst will have the overall responsibility of obtaining, managing, and communicating PEC data pertaining to Kohler products on a global basis. Help develop, direct, monitor and maintain global product compliance programs, under the supervision of the Assistant Manager-Product Compliance, this role will provide systems support, product analysis, and operational support within the Kohler Legal Product Compliance team to all Kohler businesses. Essential Duties and Responsibilities include but are not limited to the following activities: Awareness and general understanding of applicable product regulations to support effective product compliance, including RoHS (EU, UK, China, Korea, etc.), REACH, California Proposition 65, the US Toxic Substances Control Act (TSCA) and other composition regulations that impact Kohler s ability to sell products in various markets Stay abreast of evolving global PFAS regulations, including but not limited to restrictions in the EU (e.g., REACH), the US (federal and state levels), and other relevant jurisdictions. Understanding and execution of company Product Environmental policies (RML) and procedures Partner with procurement and engineering teams in Kohler businesses to ensure that information on parts, suppliers and BOM s is correct and current to support both new and legacy Kohler products available for sale. Ensure compliance during early stages of product development by evaluating engineering BOMs Drive and initiate engineering change for non-compliance components in products Evaluate the status of Kohler products using drawings, BOM s, information from SAP and the 3rd party database (Assent Compliance) to ensure and document compliance with regulations. Ensure accurate and timely submission of SCIP notifications to the European Chemicals Agency (ECHA) for relevant products. Maintain a thorough understanding of the SCIP regulation requirements, including article definitions, duty to communicate, and data submission formats (IUCLID). Develop and implement processes for identifying Substances of Very High Concern (SVHCs) in articles throughout the supply chain. Monitor updates and changes to the SCIP regulation and adapt internal processes accordingly Collaborate with internal teams and external suppliers to gather necessary data for SCIP compliance. Troubleshoot and resolve any issues related to SCIP submissions Drive email campaigns directly with supply base as necessary for non-responsive to partner campaigns to improve part completion rates. Prepare reports and dashboards for business leaders in a timely matter based on specified deadlines and or milestones. Partner with 3rd party database provider to troubleshoot system issues as well as to identify and implement continuous improvement opportunities with the software. Provide support to businesses to answer customer queries regarding the composition and regulatory status of Kohler products. Support and/or manage necessary activities to support product compliance outcomes. Assist in the training on the compliance procedures as necessary, liaise with business/functional teams to reinforce training requirements. Assist management in fostering a compliance culture; where appropriate, propose process improvements and enhancements. Support teammates and work closely to develop best practices and collectively develop a knowledge base.

Grade JResponsible for supporting HR Services by delivering a range of activities which may include payroll services, responding, resolving and/or escalating employee queries, providing operational support within the HR portal, Chat bot and Salesforce CRM tools, or providing guidance and information to employees, managers and HR on complex employee process and data changes, across the breadth of the Workday processes. Entity: People, Culture & Communications HR Group Job Description: We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big sophisticated challenges that matter for the future. We have a real contribution to make to the worlds ambition of a low-carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner and help the world get to net zero. Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our world-class team? Key Accountabilities Support with the Global Offer and onboarding processes, ensuring to build the optimum experience for the candidates and managers Liaise with the up/downstream teams to ensure a smooth flow of activities Ensure that candidate, employee, and organization data integrity is maintained during the workforce Understand the relevant procedures and processes for the relevant businesses, as well as the internal processes. Perform the review and approval steps to ensure these are in line with policy and established. Deliver record and document image management services according to agreed processes Administration processing, following data management processes and procedures. Identify, raise and apply continuous improvements to services. Work closely with other Core People Services team members within the P&C Services to ensure that overall operational objectives are met, ideas shared and lessons learned. Investigate, liaise and resolve sophisticated issues involving multiple systems and team members. Ensure alignment to process maps and standard data input forms. Support team members in resolving operational issues and understanding processes. Support the resolution of business customer concerns. Support acceptance testing for P&C Services technology changes Crucial Education Minimum of 4-6 years of relevant previous experience in HR Shared services environment A university degree or equivalent experience or professional qualification, in human resources management or its equivalent. Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Agility core practices, Analytical Thinking, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations, Extract, transform and load, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational knowledge, Performance and planning, Project and programme management, Stakeholder Engagement, Stakeholder Management {+ 2 more}

Support and maintain APO solution modules including Demand Planning (DP), Supply Network Planning (SNP), Production Planning and Detailed Scheduling (PPDS), and Global Available-to-Promise (GATP) Configure and optimize APO optimizers including CTM (Capable-to-Match), PP/DS optimizer, and SNP optimizer to enhance planning efficiency Design, implement, and maintain planning procedures and planning books for various business scenarios. Manage and troubleshoot process chains, background jobs, and automated planning runs Troubleshoot complex technical issues across APO landscape including optimizer performance and planning procedure failures Collaborate with functional teams to optimize planning processes and system configurations Assist in system upgrades, patches, and enhancement implementations Operational Support Provide day-to-day operational support for SAP APO systems across manufacturing operations Monitor and maintain optimizer performance, ensuring efficient execution of planning runs Troubleshoot planning procedure failures and process chain interruptions Manage and resolve incidents through structured incident management processes using ServiceNow Execute change management activities to ensure smooth implementation of system modifications including optimizer configurations and process chain updates Conduct root cause analysis and implement problem management solutions to prevent recurring issues Stakeholder Management Work closely with manufacturing teams to understand business requirements and translate them into technical solutions Communicate effectively with client stakeholders at various levels Provide regular status updates and reporting on system performance and issue resolution Participate in client meetings and provide expert consultation on APO-related matters Mandatory skills Configure and optimize APO optimizers including CTM (Capable-to-Match), PP/DS optimizer, and SNP optimizer to enhance planning efficiency Support and maintain APO solution modules including Demand Planning (DP), Supply Network Planning (SNP), Production Planning and Detailed Scheduling (PPDS), and Global Available-to-Promise (GATP) Design, implement, and maintain planning procedures and planning books for various business scenarios. Manage and troubleshoot process chains, background jobs, and automated planning runs Troubleshoot complex technical issues across APO landscape including optimizer performance and planning procedure failures Provide day-to-day operational support for SAP APO systems across manufacturing operations Work closely with manufacturing teams to understand business requirements and translate them into technical solutions Communicate effectively with client stakeholders at various levels Participate in client meetings and provide expert consultation on APO-related matters Desired/ Secondary skills Knowledge of other SAP modules (PP, MM, SD) Proficiency with ServiceNow or similar ITSM platforms Domain SAP APO

We are looking for a proactive HR Intern to support our HR team, primarily focusing on recruitment and contributing to HR operations and employee engagement . This internship offers valuable experience in end-to-end hiring processes, HR coordination, and people operations. Key Responsibilities Recruitment Sourcing and screening resumes and application forms from various platforms. Schedule interviews and coordinate with candidates and hiring managers. Post job openings on careers pages, job boards, and social media. Support in conducting initial HR rounds and collecting candidate feedback. Maintain and update the applicant tracking system (ATS) and hiring dashboards. Assist in drafting job descriptions and other recruitment materials. HR Operations Coordinate new hire. Help organize company events, engagement activities, and career days. Address basic employee queries regarding HR policies, benefits, and documentation. Provide support in executing people engagement initiatives and internal communication. Assist in updating and improving HR policies and procedures. Maintain organized employee records and documents. Requirements Pursuing or completed Bachelors degree in Human Resource Management or a related field. Interest in recruitment and HR operations. Strong verbal and written communication skills. Ability to manage multiple tasks with attention to detail. Familiarity with Microsoft Office / Google Workspace (Docs, Sheets, Forms). Energetic, proactive, and willing to learn. Strong interpersonal skills and a collaborative mindset. Admin-related task. What you'll Gain Hands-on experience in recruitment and HR operations. Exposure to HR tools, systems, and real-world hiring cycles. Opportunities to contribute to people initiatives and company culture.

We are seeking a motivated and organized individual to ensure that all Delivery Associates operate efficiently and diligently, delivering first-class service to our clients. This role involves coordinating and supporting riders while ensuring the smooth and effective functioning of the on-demand operational process. Key Responsibilities Driver s Support Inbound Support: Act as the primary point of contact for all rider-related concerns and queries. Address and resolve issues or escalate them to the appropriate department. Outbound Support: Proactively reach out to riders for coordination, guidance, and issue resolution to prevent customer dissatisfaction or delivery delays due to controllable/uncontrollable circumstances. Operational Support Oversee the complete order lifecycle from generation to delivery using in-house tracking software. Coordinate with Team Leaders to gather regular feedback on Delivery Associates performance in their assigned zones. Ensure timely and accurate delivery of all orders by actively monitoring each delivery in real-time. Reporting Monitor and report on rider performance daily. Identify low-performing delivery associates and work on improvement strategies to achieve operational excellence. Job Requirements Bachelor s Degree or Diploma in any discipline. Flexibility to work varied schedules/shifts based on operational needs. Strong geographical knowledge of UAE roads and routes across various emirates. Ability to quickly learn and adapt to internal processes and delivery standards. Excellent communication skills in English, Urdu, and Hindi . Good interpersonal skills to effectively manage and engage with frontline staff. Proficiency in MS Office Suite and general computer literacy.

The purpose of this role is to script surveys on the survey platform, ensuring accurate execution according to specifications, with a focus on on-time delivery and end-to-end quality assurance. Job Description: Bachelor s degree in computer science, Information Technology, Statistics, or a related field 2+years of experience working with VOXCO, Forsta or similar survey programming software. Experience of scripting multi-market complex projects. Program and script high-complexity surveys on the Survey platform, ensuring accurate execution according to specifications, with a focus on on-time delivery and end-to-end quality assurance. Conduct thorough testing of surveys, review data, and provide high-quality links to clients. Be able to provide technical support and troubleshooting for survey-related issues. Coordinate with internal project managers / client services team members to finalize materials; provide guidance on tool functionality and solutions. Review survey questionnaires and make recommendations for efficient programming and optimal data layout to improve data quality and user experience. Develop, test, and implement innovative approaches, functions, and solutions to streamline survey programming and enhance project efficiency. Strong understanding of JavaScript, HTML, CSS, and other relevant programming languages. Should be comfortable to work in night shifts - rotational, 24/7 operational support and working on weekends - Roaster Client-focused with strong consulting, communication, and collaboration skills. Emotionally intelligent, adept at conflict resolution, and thrives in high-pressure, fast-paced environments. Demonstrates ownership, problem-solving ability, and effective multitasking and prioritization Location: DGS India - Mumbai - Goregaon Prism Tower Brand: Merkle Time Type: Full time Contract Type: Permanent

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Job Details Country/Region: India Employment Type: Hybrid Work Type: Contract State: Karnataka City: Bengaluru Requirements Location: Bangalore - Hybrid Shift: 9.30 am to 6.30 pm IST The selected candidates will support operations from the Walmart Bangalore office every Tuesday and Thursday each week. On the remaining days, they will work remotely from home. Levels of interview: 2 or 3 Role Requirements FE Automation Skills and Development experience in NodeJS / TypeScript and JavaScript - Glider scores in GIT/JS - 90% - Genuine Experience at least 3-5 years in IT - Experience in Automation Frameworks like TestCafe - Walmart Experience preferred

Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose Performs, establishes and informs clients of the process flows for corporate action events/settlements. At least meet or exceed clients agreed service level requirements and achieve high standard of quality and commitment. Key Accountabilities Account opening for various entities including FPI, FVCI, FDI, AIF etc Timeliness to ensure that all Corporate Announcements and settlements & processing are done within TAT of receipt of announcements or proceeds Accuracy to ensure at least 100% accuracy. Should be aware of the latest SEBI / RBI regulations governing custody. Responsive to ensure that all clients queries are responded to within 24 hours of receipt of query or if not to provide interim reply and to follow with a response within 3 days Risk- to ensure that there are no critical audit findings / issues and to escalate any immediate and time critical issues to higher authorities. People to participate in staff surveys, attend training when nominated and be crossed trained in other areas of work within the section or across section in order to become a well-trained leave cover. Job Duties & responsibilities Maker for the section. Preparing regulatory reporting for various regulators. Processing of Mutual fund instructions. KYC upload on CVLKRA and NDML Portal for new clients account opened and modifications if any. Follow up with the KRA agencies to verify the KYC timely. Dematerialisation & Rematerialisation process in NSDL, EDPM & BaNCS System. Stock transfer execution on depository. Providing DP and Custody statements to client as per the requirement. Reporting of NSDL, CDSL Statements, Trade reports, dividend report to clients on a monthly / yearly/ adhoc basis. Required Experience: Should be well versed with Settlements, Corporate Actions, and Depository operations. Education / Preferred Qualifications At least a Graduate. Core Competencies Should possess the following skills: Communication Teamwork & Collaboration Ownership of Result Problem Solving Technical Competencies Should possess the following competencies: Knowledge of Securities Markets SWIFT Awareness of FII & Custodian regulations Sound knowledge of depository module of NSDL & CDSL (DPM) Work Relationship Superior(s): Direct Superior Subordinate(s): Team Members in Custody Operations Peers: IT Support, Operations Team, T&M, Marketing, Finance & Controls. External Parties: Brokers, Other Custodian Banks, Depository, Exchange, Merchant Bankers and Local Authorities