822 Operational Support Jobs - Page 29

The Global Program Associate Director (GPAD) provides project management expertise and operational support for global drug development programs. As a member of the Global Program Team (GPT), the GPAD maintains accurate plans, documentation, and resource forecasts, and helps to ensure efficient day-to-day operation of the GPT, resolve program issues, and facilitate alignment across sub-teams and line functions. The person in this role is a member of the GPM team for a program and is specifically responsible to: Contribute to cross-functional strategy and project plan scenario generation Generate and maintain key project level documents including accurate project plan and forecast Proactively identify, track and manage project risks and issues Monitor and track development activities, forecast, and timelines at high quality Facilitate GPT dynamics, effectiveness and communication Support creation and alignment of executive communication of project progress, changes and risks The GPAD is a project management professional with expert planning, tracking, and financial reporting skills, and advanced technical skills in the use of Excel and Gantt charts. The GPAD may deputize for GPED or GPD (as applicable) and may lead or participate in ad-hoc crossfunctional task forces and sub-teams. In some cases, a GPAD may be dedicated temporarily to a non-drug GPM initiative. Major Accountabilities: Programs/ projects Contributes to the development of the program/project strategy and Target Product Profile (TPP) and partners with the GPED/GPD (as applicable) and GPT members to translate the strategy into a realistic Integrated Development Plan (IDP) incl. Gantt chart; ensures consistency of both strategy and IDP with TPP Works with GPT members and Line Functions to ensure cross-functional alignment of TPP and IDP and consistency with individual functional plans Contributes to GPM deliverables associated with the program/project (incl., TPP, IDP, One Pager, Gantt charts, risk register, GPT minutes) Coordinates preparation and compilation of strategic documents and preparations for project tollgates in collaboration with the GPT and GPED/GPD (as applicable) Proactively identifies project risks and issues and contributes to development of mitigation strategies Supports communication of program/project status, changes and risks/issues horizontally and vertically in a proactive, transparent and timely manner Supports preparation of comprehensive program/project recommendations and presentations for governance boards May lead or participates in ad-hoc cross-functional sub-teams and task forces to develop strategic options and scenarios or to address and resolve issues May deputize for the GPED or GPD (as applicable) Operations Manages GPT meeting logistics and prepares high quality GPT agendas and draft minutes in a timely manner. Records action items / decisions and liaises with GPT members on follow-up activities and deliverables Along with Finance, assembles and monitors project financial forecasts and addresses variances Drafts program/project/financial information provided to eg, governance boards, portfolio management, finance function and Investment Committee Supports timely executive communication of project status as required by the organization (eg, One Pager, Executive Gantt chart, monthly IMB/GLT updates, GPT minutes). Leads generation and maintenance of a complete and accurate project plan and forecast in the enterprise planning system (eg, Horizon). This includes liaising with partner functions to ensure a realistic plan that reflects the strategy. Challenges the schedules and financial forecasts provided by the functions to ensure feasibility Monitors execution of cross-functional project activities and tracks progress versus GPT objectives (timelines, forecast) Ensures project level risks are assessed on a regular basis by GPT and documented and tracked in enterprise planning system (Horizon) Team performance Partners with GPH and GPED or GPD (as applicable) to enable a high performing team culture based on the Novartis values and behaviors, the expertise and contributions of the GPT members, shared responsibility, and the coordination of work towards a common goal Contributes to establishing GPT objectives and tracks progress of objectives Builds trusting relationships with GPT members Collaborates with GPT members to identify key program risks/issues and brings to GPT for deliberation and decision on resolution/mitigation At level of select workstreams able to synthesize perspectives from different Line Functions to generate draft strategy and plan Leadership Drug Development and Project Management Contributes operational drug development knowledge and project management experience to team discussions Supports GPT with strong program management skills in the areas of planning, tracking, scenario generation, contingency development, critical path analysis, and risk management Actively identifies and develops best practices for project management and implements and shares accordingly Demonstrates behavioral core competencies of proactivity, resilience, personal integrity, commitment to excellence, critical/analytical thinking, courage and creativity, agility and influence Collaborates with the Global Program Management Office (GPMO) to strengthen project management and implement processes, tools, and best practices Participates in initiatives to develop and implement process changes within and outside of GPM Keeps up to date on organizational changes and acts as strong supporter of organizational change; supports implementation of changes within GPTs Peer coaches new GPADs for effective on-boarding into role. Key Performance Indicators: Achievement of GPT objectives and key project milestones Quality and accuracy of plan and forecast in enterprise systems Quality of project-/ program-level documents incl. TPP+, IDP, One Pager, Executive Gantt chart, GPT minutes . Quality of draft executive communication of project progress and risks. Education: (minimum/desirable): Masters or Doctorate in life sciences (or MBA with bachelors degree, or equivalent experience in life science Experience: 1. 5+ years pharma industry experience 2. 5+ years or equivalent multi-/cross functional team experience 3. Previous track record of success in working with large scale and complex international and multidisciplinary drug development teams 4. Intermediate knowledge in drug development process 5. Strong project / program management skills 6. Expert planning and tracking skills, ability to use proper tools in program management 7. Intermediate knowledge of regulatory and business requirements 8. we'll organized, focused on results, capable of managing multiple projects, excellent time management skills with respect to priorities and self-management 9. Strong interpersonal and communication skills (written and verbal) for bridging across diverse, cross functional, multi-national, geographically dispersed teams

Summary Are you a seasoned Automation Engineer with a passion for cutting-edge technology and a desire to revolutionize manufacturing processesIf so, we invite you to join us as an Associate Director ITOT Automation Engineer at Novartis. As an integral member of our team, you will play a critical role in defining and implementing the automation concept for both our new and existing manufacturing facilities. Your expertise will be instrumental in ensuring that our automation designs and equipment are aligned with IT/OT standards, while leveraging the latest technologies available. In this pivotal position, you will be involved in a wide range of investments, collaborating with cross-functional teams to achieve the maximum level of automation on our shop floors. By harnessing the power of global IT/OT technologies, you will help us reach new heights of productivity and efficiency. With your technical proficiency and visionary mindset, you will lead the charge in transforming our manufacturing processes through automation. You will have the opportunity to contribute to the success of Novartis, as we strive to redefine the future of pharmaceutical manufacturing. If you are excited about the prospect of utilizing your expertise to revolutionize the industry, while working alongside a dynamic team of professionals, then we would love to hear from you. About the Role Job Description Summary Develop comprehensive IT/OT solution/service design, based on business requirements, ensuring it meets quality and performance standards. Ensure that automation concept and newly designed equipment are future proof and ready for the integrations with IT/OT landscape. Coordinate and realize implementation and integration of IT/OT solutions across multiple manufacturing locations within the assigned area of responsibility. Ensure that design and implementation adhere to stability, scalability and GxP requirements. Ensure that operational support model is established efficiently for the implemented global IT/OT solutions. Contribute to continuous improvement initiatives to enhance IT/OT solutions, services and processes. Take the initiative on leading the improvements in your direct area of responsibility. Major accountabilities: Responsible for detailed design, development, delivery and qualification of IT/OT system solutions and their integration for a given project / use case, in alignment defined solution architecture, and create the detailed process designs necessary to operate the solution on a day-to-day basis. Execute project related activities in accordance with the lifecycle, budget, schedule and compliance requirements. Collaborate with internal and external stakeholders to deliver technical solutions to manufacturing sites. Ensure designs produced adhere to solution architectural design, roadmap and support the development, execution and operations of software/service Facilitate peer reviews and obtain business sign-off for detailed designs. Consider the overall user experience and cost when designing and implementing solutions and services. Take accountability for adhering to Security and Compliance policies. Support internal and external audits, if necessary. Maintain stable operations for implemented global IT/OT solutions Lead business case development process and endorsement of prepared investments. Lead or contribute to the market evaluation and solution (IT/OT systems and equipment) selection process. Essential Requirements: >10 years of technical experience in delivering global solutions to the customers, preferably in the aera of automation engineering in manufacturing processes. > 5 years hands-on experience of automation technologies and software platforms (eg SCADA, Historian, MES) Knowledge of industry standards and protocols for communication and data exchange in manufacturing operations (eg OPC, MQTT). Good understanding of manufacturing operations and processes. Experienced with defining Automation concept, green field investments and shop floor equipment selection or design is an advantage. Working experience in a GxP environment is an advantage. Leveraging digital technology / big data. Collaborating across boundaries. We offer permanent employment with 6 months of probation period. Submit your application with the CV in Slovenian and English language. you'll receive: Competitive salary, Annual bonus, Flexible working schedule, tailored to your needs, possibility to work from home, Pension scheme, Employee Recognition Scheme, Expanded program for the promotion of health in the field of physical, mental and social we'll-being (we'llbeing), Unlimited learning and development opportunities.

The role has impact on the success of External Partner Risk Management process (EPRM) and global projects within EPRM and ensures their effective implementation. The ideal candidate brings strong track record in end-to-end procurement lifecycle or External partner risk management process and data analysis. The role scope is global and requires the ability to engage intentionally with senior stakeholders. The EPRM Risk Specialist facilitates the end-to-end process including escalations and provides operational support to the overall EPRM Operating Model. The EPRM Risk Specialist will manage supplier qualification operations and help perform risk assessment procedures to assess and mitigate risk when engaging external Parties. Key Responsibilities: Responsible for supporting EPRM (External Partner Risk Management) program and adherence to regulatory standards Facilitate Novartis ongoing compliance with External-Party Management requirements outlined in Novartis policies and standards Execute common, standardized External-party risk management processes managed centrally by the EPRM including: Gathering of documentation and third-party artifacts Researching third-party information and inputting data into relevant repositories like EPRM database and other relevant tools Sending third party questionnaire (TPQ) to external partners, liaising with the third party to complete it, and analyzing it Process returned questionnaires and to engage with supplier in case of questions or issues Validate the completeness of questionnaire responses and whether any required additional documentation has been submitted by the External Party Validate the questionnaire responses against the submitted additional documentation Analyze and perform first pass review of questionnaires and additional documents for automatic no-go criteria and risk indicators Coordinating with Risk experts to record documents, and manage risk assessment timelines and effective remediation of identified issues Support defined process in all process areas within EPRM scope and track remediation actions till successful closure Support monthly and adhoc business reporting needs related to EPRM and assess opportunities to improve risk management process Execute vendor screening and summarize the output for the risk team Support management reporting activities as required and collaborate with internal and external stakeholders effectively Support risk identification and mitigation actions in collaboration with local risk experts Identify and communicate third-party risks to business owners and other stakeholders involved and escalate issues or risks internally as appropriate Drive and participate in training sessions in collaboration with country stakeholders, global EPRM Operations and risk management teams. Participate in country conference calls and risk reviews where required Coordinate and process EPRM assessments, along with on-boarding workflows for External Parties requiring assessment Identify automation opportunities and promote a continuous improvement culture to improve the process Become Subject Matter expert for the process and guide peers and juniors towards process excellence Ensure solutions and project results are properly designed, documented, and implemented with little supervision, and in accordance with the agreed project methodology and process/solution design approach. Develop comprehensive reporting mechanisms (ideally leveraging tools such as PowerBI, other internal tools) to provide accurate and timely updates to Leaders and other stakeholders. Ensure the data and documentation quality meeting required compliance standards and manage comprehensive storage of records, documentation, and evidence in SharePoint, MS Teams, etc Prepare presentations and reports that effectively communicate project status, risks, and opportunities for decision-making. Continuously track, maintain and communicate the changes and document the standard operating manuals and other relevant documents/files in alignment with Leaders and stakeholders grous

Summary Located in Hyderabad and part of the Insights and Analytics, International business, this role provides comprehensive guidance and operational support in relation to insights and analytics for a designated product or group of products within a particular disease area. The Senior Integrated Insights Manager (Sr IIM) is the go-to contact for the international brand teams and their nominated Single Point of Contact (SPOC), playing a crucial role in supporting Int l TAs and Customer market activation function, top markets and regions. About the Role Partner with teams as mentioned above to provide strategic insights that shape/develop program/brand strategy Drive comprehensive outside-in strategic perspective bringing value adding insights on patients, customers, competitors, payers and regulators Analyzing and evaluating information from research, intelligence and analytics, making connections between the information found, and combining the recently acquired information with prior knowledge to create new insights that enable fact-based decision making Comfortable in interpreting market data - including Patient analytics, Physician analytics, Customer engagement - to make business recommendations and actions. Design and plan all facets (key Business and intelligence Questions) to enable execution of market research, competitive intelligence and analytics based on a sound understanding of the research tools, techniques and datasets Develop insight storylines and narratives that guide strategic decisions and optimizes market activation Proactively Investigate solve for strategic business challenges Ideal Background: Education: Graduate / Postgraduate in Engineering / Pharmacy / Medicine / Science / Statistics / Business or related fields (including MBBS/MDs/MS/MPH) Languages: Superior verbal and written communication skills mandatory. English proficiency is essential. Experience/Skills: A sound understanding of the Therapeutic Disease Area, disease state and product expertise including market dynamics and commercialization strategies. 8+ years of pertinent experience in pharmaceutical companies and/or strategic, marketing, or healthcare consultancy companies and preferably experience in two areas of either Market Research/Analytics role with a leading pharmaceutical or Fast-Moving Consumer Goods (FMCG) company/solution provider. Superior analytical skills, with proven experience in using tools such as Excel for analyzing and visualizing data. Must be comfortable transforming data into visually understandable formats using standard tools/charting methods. Demonstrated proficiency in storyboarding and applying behavioral science with human insights. Proven expertise in project management, and in facilitating, cross-functional teams within a matrix environment. Values and Behaviors: Ability to thrive in ambiguous, fast-paced environments that are led by leadership requests and the evolving needs of the franchise. Capability to manage workload with limited supervision and support in prioritization; effectively managing expectations and able to independently scope/prioritize work. Demonstrates accountability, initiates action, takes responsibility for execution, and voices opinions when appropriate. Advocates for open communication, constructively addresses issues or lets them go. Operates with mutual respect, integrity, and embraces diversity, collaboration, and candor.

Join our team to play a vital role in supporting Investment Banking reconciliation across diverse products, including Payment Operations and Security Services. you'll be the central operations contact for Cash account reconciliations, investigations, and queries, ensuring exceptional client experiences. Embrace the opportunity to work in a dynamic environment where your contributions uphold the highest control standards. Job Summary As a Trade Lifecycle - Operations Analyst in our Investment Banking team, you will play a vital role in supporting reconciliation across various products, with a focus on Nostro and Cash accounts. You will serve as the central operations contact for reconciliations and queries, ensuring exceptional client experiences while maintaining high control standards. This role requires collaboration, problem-solving, and a commitment to accuracy and efficiency. Job Responsibilities Collaborate with the team to manage client service delivery, focusing on account reconciliation. Respond promptly to queries from internal and external business partners. Ensure timely and accurate delivery of services. Learn and adapt to different scenarios as required. Participate in and support Team Lead during review activities. Step in as a cover for Team Leaders when needed. Support Team Leads and Managers in audits, controls, and process reviews. Take end-to-end ownership of operational support, including issue management and escalation. Engage with internal partners to troubleshoot issues and define remediation. Leverage knowledge to identify and implement process improvements. Work with Technical Specialists to achieve operational and client service enhancements. Required Qualifications, capabilities, and skills Demonstrate a basic understanding of accounting and reconciliation. Minimum 1 year of experience in reconciliation payments and related operations. Understand SWIFT/MX messages and their formats. Exhibit strong proficiency in Windows Office systems, especially Excel. Communicate effectively with strong verbal and written skills. Apply knowledge of financial instruments and their accounting treatment. Experience in Nostro reconciliation Preferred Qualifications, capabilities, and skills Exhibit experience in Nostro reconciliation with an understanding of payment or securities services. Demonstrate familiarity with FX, Equities, and Fixed Income. Show ability to analyze large data sets efficiently. Display strong problem-solving and analytical skills. Adapt quickly to new technologies and processes. Collaborate effectively with cross-functional teams. Maintain a proactive approach to continuous improvement.

Join our team as a Team Leader in Bangalore, where you'll oversee reconciliation processes for Investment Banking. Drive excellence in client service by managing cash account reconciliations and addressing complex queries. Be a pivotal leader in ensuring high control standards and exceptional client experiences. Job Summary As a Trade Lifecycle Analyst in Cash Reconciliation department, you will manage the delivery of client service requirements, focusing on account reconciliations. You will act as a process supervisor, leading your team to ensure timely and accurate completion of tasks. Your role involves addressing queries, supporting audits, and driving process improvements. Job Responsibilities Collaborate with team to manage client service delivery Act as process supervisor and lead from the front Allocate work and ensure timely completion of BAU Manage difficult queries and guide team members Respond promptly to internal and external queries Ensure timely and accurate service delivery Learn and adapt to different scenarios as needed Support managers in audits and process reviews Own operational support and manage issues Identify and implement process improvements Review and update process guides as required Required qualifications, capabilities, and skills Demonstrate strong understanding of accounting and reconciliation Minimum 5 years of experience in relevant operations Possess good knowledge of SWIFT/MX message formats Exhibit experience in Nostro reconciliation Understand Windows Office and excel data analysis Communicate effectively both verbally and in writing Know financial instruments and their accounting treatment Preferred qualifications, capabilities, and skills Have experience in payment or securities services Demonstrate knowledge of Alteryx/Tableau/Machine Learning Show ability to lead daily team calls Be flexible to adjust according to business needs Exhibit strong problem-solving skills Understand global custody and securities operations Lead process improvements with technical specialists

As an Analyst within the Currencies and Emerging Market (CEM) Operation team, you will manage and support operations for various financial products, ensuring compliance with regulatory guidelines. You will work closely with stakeholders to maintain high standards of operational excellence and drive efficiency through automation. Your role is essential in supporting the firms global businesses and functions. We value leadership, integrity, and diversity, and we are committed to supporting your professional growth. Job responsibilities Manage and support operations for Foreign Exchange, Rates Derivatives, and Fixed Income products Ensure compliance with Clearing Corporation of India Ltd. (CCIL) Reporting, Settlement, and Confirmation processes Perform Nostro and Wash Account Reconciliations and Goods and Services Tax (GST) Computation Handle corporate client regulatory documentation and reporting Monitor Prudential and Regulatory Limits for financial products Collaborate with external clients and internal partners, including Business, Finance, and Compliance Maintain strong stakeholder management skills Drive automation to enhance controls and operational efficiency Communicate effectively with internal and external clients Demonstrate a solution-oriented approach and ability to work independently Required qualifications, capabilities, and skills bachelors Degree At least 5 years of work experience in Bank Operations related role Prior knowledge in products like Foreign Exchange, Rates Derivatives, Fixed Income, Money Market and Working Capital Demand Loans, and/or Term Loans we'll versed with the Regulatory and/or Foreign Exchange Dealers Association of India (FEDAI) Guidelines governing these products and monitoring of various Prudential Regulatory Limits Positive attitude and solution-oriented approach Excellent communication skills, both verbal and written Automation mindset to create efficiency and enhance controls Strong interpersonal and partnership skills Preferred qualifications, capabilities, and skills Master of Business Administration, Master of Finance or equivalent degree is a plus

Provide operational support in the execution of Resource Management. Support data collection and analysis. Major accountabilities: Manage LDC onboarding process, including Internal and External resource management Provide regular reporting on resource management activities Support the Heads and their teams in running the day-to-day management activities. Support the execution of key operational processes for the Function such as: people development and upskilling, training, and communications, etc to ensure smooth running of the business and achievement of operational targets. Support the adoption of Ways of Working implemented on a local or global level in line with organizational direction. Contribute to operational excellence in area of resource management and onboarding in LDC Program Key performance indicators: Timely and accurate LF reviews and budgeting process, -Operational targets (including Talent, HC, I2P, Project and Service Delivery, Financials, Risk Compliance, etc) are met. Effective collaboration model in place within and across LDC program. Adoption of New WoW by the Function (portfolio productization, number of associates trained/squad camps) Minimum Requirements: Work Experience: Influencing without authority. Financial Management. Track record delivering global solutions at scale.

Looking for an experienced TDH Consultant with strong expertise in Data Analytics , Engineering , and DevOps deployment . The ideal candidate should be familiar with Temenos methodologies , handle client queries, and design scalable data pipelines and reporting solutions . Key Responsibilities: Develop and manage data pipelines and warehousing solutions. Support TDH deployments using DevOps practices. Work on data streaming using the Outbox pattern . Handle client interactions and daily operational support. Deploy on AWS (EKS, MSK, EC2) and container platforms. Key Skills: Temenos Data Hub (TDH), Outbox/Event Streaming AWS, Azure (preferred AWS: EKS, MSK) Docker, Kubernetes, Red Hat OpenShift Oracle, PostgreSQL, SQL Server Linux (Red Hat), Reporting Analytics Candidate Privacy Policy Orion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, Orion, we or us ) are committed to protecting your privacy. This (orioninc.com) ( Notice ) explains: What information we collect during our application and recruitment process and why we collect it; How we handle that information; and How to access and update that information.

Detect Technologies is looking for Asst Manager SOM (Support Operations & Maintenance) to join our dynamic team and embark on a rewarding career journey Supervise maintenance and operational support functions Optimize resource utilization and ensure uptime Coordinate cross-functional teams and vendors Monitor KPIs and service quality

Position : Business Support Executive Location : Gurugram, India (On-site preferred) Company : Smartians AI Private Limited Website : www.gignaati.com About Us Smartians AI is the parent company behind Gignaati.com India s emerging AI Agents Marketplace focused on agentic AI, no-code digital workers, and AI gig talent upskilling. As we expand our partnerships, MoUs, and operations, we are looking for a dynamic and organized Office Coordinator to manage our growing day-to-day operations. Key Responsibilities Administrative Coordination Manage calendars, meetings, travel schedules, and event logistics for leadership and core team. Maintain digital and physical records, documents, and reports. Vendor Partner Management Act as liaison for vendors, service providers, and enterprise collaborators. Coordinate with legal, finance, and external consultants for MoUs, JVs, CSR tie-ups. MoU Documentation Support Draft, maintain, and track MoUs with educational institutions, enterprises, and collaborators. Follow up on documentation deadlines, execution status, and repository updates. Travel Logistics Plan and coordinate domestic/international travel, itineraries, accommodation, and bookings. Support travel-related expense tracking and reimbursements. Internal Operations Support Work closely with HR, finance, and marketing to support seamless operations. Facilitate onboarding/offboarding of gig workers, interns, and short-term consultants. Meeting Coordination Schedule internal and external review calls, prepare minutes, and ensure follow-ups. Support CEO Office with investor and partnership engagements. Requirements Bachelor s degree in Business Administration, Commerce, or related field. 2-5 years of experience in office coordination, operations, or executive assistance. Excellent written and verbal communication skills. Proficiency in tools like Google Workspace, Microsoft Office, Zoom, and Notion. Prior exposure to startups, AI/tech firms, or educational institutions is a plus. What We Offer Opportunity to work in a fast-growing AI ecosystem with national and global partnerships. Exposure to high-impact projects across AI education, workforce upskilling, and agentic platforms. A collaborative and innovation-led culture backed by purpose and agility.

Job Title: Operations Manager I-2 Job Description . Role and key responsibilities: Analyze and maintain all Client Service Level Agreements, implementing improvement plans as needed. Maximize revenue generation to achieve long- and short-term financial objectives (e.g., data collection for billable/non-billable hours, forecasting, budgeting, etc.). Select, train, develop, and manage the performance of direct reports and their associates, ensuring work is assigned in alignment with organizational policies and applicable legal requirements. Manage and review operational reports, including attendance adherence, PFP, client scorecards, and metrics management reports. Build and strengthen relationships with client partners. Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards, defining and implementing corrective actions as needed to meet operational performance goals. Conduct regular one-on-one meetings with direct reports to review individual and team performance and provide ongoing developmental coaching. Foster a positive work environment through employee engagement, addressing employee relations issues in a professional and timely manner. Participate in cross-functional meetings to review insights from operational support functions Training, HR, Quality, WFM, and TA and collaborate on action plans to drive continuous improvement. Implement best practices to exceed client expectations, ensure consistent performance, evaluate staffing needs (in coordination with BD and Client), and adjust resources to meet changing requirements. Attend business reviews with the client. Manage and oversee a team of team leaders. Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures, and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues, and/or customers. Has accountability for results in terms of costs, strategies, and employees. Key skills and knowledge: Associates degree in a related field, with more than seven years of experience (including at least two years of progressive management experience) preferred. Call Center experience preferred. Proven ability to coach and develop action plans that maximize performance and provide effective feedback. Strong analytical skills with the ability to improve work processes and establish clear courses of action for self and others. Ability to perform well under pressure, follow through on commitments, and maintain professionalism. Excellent communication skills, both written and verbal, with the ability to present information effectively to internal and external stakeholders. Demonstrated ability to organize and prioritize projects in a fast-paced, deadline-driven business environment. Experience in mentoring, coaching, and leading a team of employees. Willingness to work in a flexible schedule.

Overview Account Services Coordinator (HR) Shift Time: 06:30 PM - 03:30 AM Locations: Hyderabad Hybrid Model: 3 Days work from office (per week) Skills: Administrative and Operational Support, data management, Expense tracking, Customer Service Orientation, project coordination. About Role : We have an exciting role of Account Services Coordinator. This role is responsible for providing critical administrative and operational support. This role focuses on managing essential but repetitive tasks, allowing the broader account services team to focus on high-value strategic work. The ideal candidate is detail-oriented, highly proactive, and an excellent communicator who thrives in a fast-paced agency environment. About OGS: Omnicom Global Solutions (OGS) is an agile innovation hub of Omnicom Group, a leading global marketing and corporate communications company. Guided by the principles of Knowledge, Innovation, and Transformation, OGS is designed to deliver scalable, customized, and contextualized solutions that meet the evolving needs of our Practice Areas within Omnicom. OGS India plays a key role for our group companies and global agencies by providing stellar products, solutions, and services in the areas of Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management. We currently have 4000+ awesome colleagues in OGS India who are committed to solving our clients’ pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together! Why Omnicom Health (OH) At Omnicom Health, you’re not just starting a job—you’re becoming part of something bigger. As one of the largest and most specialized global healthcare networks, we’re dedicated to building the ideas and solutions of tomorrow. Your career here is about growth, impact, and the chance to shape the future of healthcare. Every day, the work you do will contribute to a greater cause, making a real difference in people’s lives About our Agency (Biolumina) Biolumina is a full-service, integrated agency delivering customized, data-driven solutions for oncology brands. To know more about Biolumina: https://www.biolumina.com/who-we-are Responsibilities Administrative & Operational Support Maintain and update client and job lists, ensuring accuracy and accessibility. Open, track, and manage purchase orders (POs) and reporting Process and track out-of-pocket (OOP) budgets, expenses, and invoices, ensuring timely approvals and reconciliations Assist in compiling and sharing competitive material Ensure all account billing is accurate, on time, and aligned with approved client estimates Assist with data entry for scope submissions and PO generation Meeting Planning & Coordination Coordinate logistics for agency and agency-client meetings Support Project Management in opening and closing of jobs numbers Process & Documentation Management Maintain and update key operational documents, including process templates and standard operating procedures Qualifications Requirements: Degree or equivalent experience in Administration, or a related field. Experience : 3 - 5 years Proven experience in a similar role, with a strong understanding of agency business operations, preferably in a fast-paced, dynamic environment. Skills : 3-5 years of professional experience—preferably in an administrative, project coordination, or account services role, in marketing or advertising Exceptional attention to detail and organizational skills Strong written and verbal communication skills Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams) and other collaboration tools, including AI-powered tools Ability to manage multiple projects and priorities simultaneously Experience working across different time zones A proactive mindset with a strong ability to anticipate needs

We are currently looking for Senior Analyst-People Capability Operations for our People Capability Ops Team for Chennai location. The incumbent will have to manage and assist the classroom (both ILT and VILT) learning programmes for the bank, which are administered by GPS People Capability Operations team. The prospective candidate should have the following skillsets: Excellent English communication business writing skills (both verbal and written) Good in analytical skills Good experience in stakeholder management Excellent hands-on working knowledge in Ms-Excel (usage of formulas, conditional formatting, pivot tables, preparation of reports etc) High energy person and one who is a self-starter Should also have an eye for detail Prior experience in providing operational support to learning programmes in previous organizations Hands on experience in SABA Cloud Key Responsibilities Strategy Business People Capability Operations Processes Saba Deployment People Talent Platform Maintenance Risk Management Governance GPS GSF HR Regulatory Business Conduct GPS GSF HR Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead the [country / business unit / function [team] to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. ] Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders Group People Capability and other business of SCB Other Responsibilities Embed Here for good and Group s brand and values in [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats). Qualifications Bachelor degree in HR or related fields Excellent Comms in English (both verbal and written) Skills and Experience MSOFFICE SABA About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 24046

Good understanding in SQL, PL/SQL, Oracle. Knowledge in scripting (batch/perl/Python, any) is an advantage. Understanding of any job scheduler and batch processing design Domain knowledge in the Supply Chain Planning Optimization Suite of Blue Yonder or similar supply chain planning tools is an advantage. Implementation or operational support experience on Supply Chain Planning Optimization Suite of Blue Yonder products. Collaborates with other technical experts and technical design documents to support the development of final solutions for our Supply Chain Planning. Supports Key users and user departments and provides corresponding documentation, innovative solutions, trainings etc. , Takes ownership and does what is necessary to research plan quality issues and escalate within planning community when appropriate. Good Communication skills required to navigate discussions with internal and external stakeholders on issues and troubleshooting. Represents Bosch Semiconductor planner interests in Blue Yonder user Community.

The candidate will be responsible to work with a dedicated advisor/ a team of financial advisors and staff to help provide outstanding service to our clients. It will assist in managing and organizing office workflow with an emphasis on creating and delivering a unique client experience that defines and differentiates advisors practices. This position will consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities. Key Responsibilities Assist Ameriprise financial advisors in servicing clients including preparing basic financial plans, conducting investment research and completing trades and transactions (Money movement, new account opening, etc. ) as described by the advisor Prepare and summarize client meetings by scheduling and confirming meetings, create the agenda and summary of meetings and provide necessary follow-up Prepare and ensure new business paperwork successfully submitted which includes preparing forms, obtain appropriate signatures, prepare documentation to send to home office, track new insurance/ annuity applications and coordinate rollovers Prepare for and coordinate marketing events which includes creating marketing compliance documentation Provide general administrative duties such as answering the advisors phone, process expense management reports, prepare routine client correspondence, set up of client files, copy and new business correspondence and alerts Assist advisors in increasing their social media presence (Facebook LinkedIn) with relevant and timelyHelp clients in enrolling/ servicing on various Ameriprise tools Required Qualifications o Willingness to go for licensing certifications as needed (SERIES 7 and possibly also for State Securities, State IAR, State Insurance) o Willing to work evening hours: 8:00 pm to 4:30 am (9:30am to 6pm CST) o Graduate in discipline (0- 1year experience or 1year diploma is preferred) o Good communication skills o Basic understanding of MS power point, MS Excel and MS Word o Exposure to financial products like mutual funds, insurance, retirement services, etc. would be an added advantage o Must have an eye to detail with high accuracy levels o Ability to meet strict timelines per the agreed SLAs for advisor practices Preferred Qualifications Experience of interacting with advisors or U. S business partners will be preferred Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U. S. based financial planning company headquartered in Minneapolis with a global presence. The firm s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if youre talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Full-Time/Part-Time Timings India Business Unit Job Family Group

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: Own and manage assigned technical deliveries of products within your agile team. Own Technical Deliveries for the agile team and the Product as per your role Manage activities on Design and Development (CTB) as well as Production Processing Support (RTB) fronts. Provide support across to project deliveries, utilising the skills and expertise to carry out software development, testing and operational support activities with the ability to move between these according to demand. Contribute in creating robust technical design and strategy for development of new components to meet requirements. Work on test plans including unit and integration tests, within automated test environments to ensure code quality aspect. Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc.) are identified and addressed at all stages of a product or service release / change. Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered. Actively drive the mandatory exercises from time to time on resilience, recovery, and service management. Ensure compliance to end to end controls for the product and data, including effective risk and control management inclusive of non-financial risks, compliance and conduct responsibilities. Adhere to HSBC standard processes. Requirements To be successful in this role, you should meet the following requirements: Proven track record of designing and developing complex products, both on cloud and on premise, including solution architecture, design, build, testing and production. Hands on experience in building scalable solutions on Google Cloud. Proficiency in Python or any other mainstream programming language such as Java. Good to have experience and understanding of Big Data technologies such as Apache Spark and related technologies Experience with Agile delivery methodologies (e.g. Scrum, Kanban) Participate in Continuous improvement and transformation towards Agile, DevOps, CI/CD and drivers of improved productivity. Team player with excellent communication and interpersonal skills. You ll achieve more when you join HSBC. .

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Associate Director, Software Engineering Specialist In this role, you will: Lead as well as provide support across the end-to-end delivery and run lifecycle, utilizing the skills and expertise to carry out software development, testing and operational support activities with the ability to move between these according to demand End-to-end accountability for a product or service, identifying and developing the most appropriate Technology solutions to meet customer needs as part of the Customer Journey Liaise with other engineers, architects and business stakeholders to understand and drive the product or services direction Establish a digital environment and automate processes to minimize variation and ensure predictable high-quality code and data Create technical test plans and records, including unit and integration tests, within automated test environments to ensure code quality Provide support to DevOps teams working at all stages of a product or service release/change with a strong customer focus and end-to-end journeys, ensuring they have an excellent domain knowledge Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc.) are identified and addressed at all stages of a product or service release/change Provide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered Responsible for automating the continuous integration/continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement Keep up-to-date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. that are applicable Requirements University graduate in related disciplines or other relevant qualifications or a related discipline Minimum of 6 years relevant experience in project management Excellent at analyzing problems, brainstorming solutions, defining roles, and facilitating discussion Good at prioritizing tasks, researching, ethical decision making, team decision making, and consensus-building Takes ownership, and pride in delivered work Proactive and with the stamina to operate in a fast-paced, large, transforming and matrix organization Contributor to agile planning, enforcing rules, shielding the team, servant leadership, removing impediments, delegate duties effectively Approachable and open to feedback Knowledge of Wealth and Personal Banking business; especially - private banking and wealth management Knowledge of Scaled Agile framework, Agile methodology and must have worked in cross functional teams that are well versed with Agile and DevOps Good communication skills both written and verbal. A customer-centric mindset, understanding the importance of meeting clients needs and expectations Ability to adopt a growth mindset and proactively identify and bring about change opportunities Good sense of ownership and servicing mindset to ensure efficient and effective customer service processes Excellent written and verbal communication skills Knowledge and experience of setting up applications hosted on 3rd party platforms would be an added advantage

About The Role : Own performance of the BUs operation across sites Own Operational performance for Inhouse & outsourced partner for the business unit Develop and track key performance indicators (KPIs) for support operations. Develop and implement operational strategies to enhance the overall efficiency and effectiveness Establish and maintain quality standards for support operations. Monitor and minimise the ageing of the support queue Build and operate the operations playbook for the BU Act as a point of contact in the operations of the BU to consolidate and program manage the experience erosion points in the ecosystem Maintain operational relationships across Internal and external support teams (Business, Strategy, Vendor, TnQ, WFM etc) and work with them to take the operation forward Optimize resource allocation, including people, technology, and tools, to ensure efficient and effective support operations. Analyze existing processes and workflows to identify areas for improvement. Should be able to identify and Program manage process/efficiency improvement projects Implement measures to reduce response/resolution times, and enhance overall experience. Team Management Lead and manage a team responsible for the day-to-day operations. Foster a culture of excellence, teamwork, and continuous improvement within the support operations team. Encourage and actively participate in professional development plans for team members. Work collaboratively to identify people's career goals, skill gaps, and areas for growth Desired skills and experience : Skills Ability to think holistically and in a structured fashion to solve problems Ability to deepdive on any people, process and technology failure points and come up with actionable and drive them to closure by working with respective partners Ability to understand data trends and make inferences, create plans of action and prioritization strategies for improvement Strong interpersonal and communication (written & verbal) skills with an eye for detail Ability to understand and implement strong process and governance frameworks keeping in mind both short term and long-term objectives of the organization Self-driven, proactive, with high levels of ownership Ability to work collaboratively with others Experience Graduate with good Operations understanding with at least 7 - 10 years of service operations experience & with at least 3 years in a people management role Proven experience in customer service operations management, with a focus on team leadership. Exposure to managing Broking/Mutual fund operations | Personal interest in investment and trading would be add on PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Job purpose The Merchant Support specialist acts as the primary interface between Phonepe and our business partners. The Merchant Support specialist will be responsible for providing timely and accurate operational support to Merchants on the Phonepe platform. The successful candidate has an immediate, distinct effect on the experience of Phonepe Merchants. A Merchant Support specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone Portal and email L2 cases. Duties and responsibilities Primarily handling merchant escalated cases daily. Working with the internal stakeholder to extract the resolution. Identify opportunities for process improvement, considering the merchant and partner experiences Proactively help to resolve Merchant concerns in a timely, professional and positive manner, escalating issues to next level or other internal stakeholders, as needed If required need to connect with the merchants via Phone or non-voice channel, to understand and work on the caseefficiently and effectively Flexible to take up extra initiative or additional work as per the organizational requirement Educational Qualification & Experience Education Graduate in any stream (10+2+3) Skills Best written and communication skills &MS Office knowledge Candidates with relevant (Merchant Helpdesk / Customer Experience) preferred Experience 2to 4years PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

To support the General Counsel and senior leadership team in the Legal Department In identifying and formulating the operational objectives of the Legal function in Singapore In executing the operational, financial and planning activities of the Legal function in Singapore To render administrative and operational support to the team of lawyers to succeed together as a team on a common goal/ priority To work with other stakeholders of the bank from other functions and/or business to achieve / fulfil the daily operational objectives Establish and implement a consistent and effective approach to the operational management and execution of daily activities Co-ordinate the reporting, MI & Governance processes for reporting to the key Risk stakeholders meetings. Formulate procedures to ensure that the Singapore Legal function operational risk is managed in a commercially sensitive and practical manner Lead or provide project support on new initiatives and special projects of the function as and when required especially when it impacts on the current business as usual operations Requirements Relevant Experience of minimum 5+ yrs as Executive Assistant or Business Management Experience in managing calendar for senior stakeholder Experience in Advanced Excel and Power BI Self-starter, takes initiative independent with good organisational skills Strong interpersonal skills to effectively communicate with senior management, internal and external stakeholders and help implement change initiatives in the function Strong ability to prioritise and to work with details in a timely fashion Lateral thinking/problem solving skills/ sound analytical skillset Excellent time and project management skills, including the ability to handle multiple outputs simultaneously. Ability to critically review a wide variety of documents (ie both quantitative and qualitative data). Ability to produce high-quality and relevant presentations and communications.

Workday Operations team is a key player in the Service Delivery Model for HR, in guiding the continued design, maintenance, and support of HR processes in Workday. As part of a global service delivery platform this team will also collaborate closely with colleagues from other parts of the HR organisation, globally. Key Responsibilities General Workday support (Service, Updates & Change requests) for all the countries globally Ensure all Workday tasks and events are resolved as per agreed timelines Responsible for conducting Audit of Master Data Validation Publishing and monitoring analytics of Support Portal (Case Management Tool) & workday Inbox and mailbox Act as SPOC for ensuring the first line support is being provided to employees and managers, Businesses and HRs globally for their workday related queries Manage Workday Homepage, Newsletters and various Internal communication channels to connect with all employees, managers and Global HR teams Ensure to update and maintain Procedures, Templates, quick guides, step by step guides, and other training material on SharePoint Develop and update Quick Reference Guide (QRC) and for all roles in workday Responsible for managing the Operational Dashboard to ensure effective management of Volumes, SLA and projects. Work on systems development/upgrade/enhancement projects as a team member. Skills: Written and verbal communication skills detail-oriented, with strong analytical and problem-solving skills Excellent English language skills Excellent organisation, planning and time manageme

This position performs moderate research, design, and software development assignments within a specific software functional area or product line. Responsibilities Write and review portions of detailed specifications for the development of system components of moderate complexity. Complete simple bug fixes. Work closely with other development team members to understand product requirements and translate them into software designs. Operate in various development environments (Agile, Waterfall, etc.) while collaborating with key stakeholders. Resolve technical issues as necessary. Keep abreast of new technological developments. All other duties as assigned. Requirements Deploy, automate, maintain, and manage an AWS production system Making sure AWS production systems are reliable, secure, and scalable Resolving problems across multiple application domains and platforms using system troubleshooting and problem-solving techniques Automating different operational processes by designing, maintaining, and managing tools Provide primary operational support and engineering for all Cloud and Enterprise deployments Lead the organisations platform security efforts by collaborating with the core engineering team Develop policies, standards, and guidelines for IAC and CI/CD that teams can follow Expertise in AWS, Kubernetes (K8s)/ECS, Terraform/CFT, Jenkins/Azure Devops, CI/CD Pipeline knowledge, Aws Security, scripting Knowledge Experience working in a large team agile team Strong experience with using infrastructure as a code Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer Comprehensive Health Insurance Covers you, your immediate family, and parents. Enhanced Health Insurance Options Competitive rates negotiated by the company. Group Life Insurance Ensuring financial security for your loved ones. Group Accident Insurance Extra protection for accidental death and permanent disablement. Flexible Working Arrangement Achieve a harmonious work-life balance. Employee Assistance Program Access support for personal and work-related challenges. Medical Screening Your well-being is a top priority. Modern Family Benefits Maternity, paternity, and adoption support. Long-Service Awards Recognizing dedication and commitment. New Baby Gift Celebrating the joy of parenthood. Subsidized Meals in Chennai Enjoy delicious meals at discounted rates. Various Paid Time Off Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays. Free Transport pick up and drop from the home -office - home (applies in Chennai)

Are you an experienced IT executive seeking IT jobs in Mumbai or exciting opportunities as an IT executive in a global companyWe are currently in search of an IT executive (onsite) in Navi Mumbai with a minimum of two years of experience for onsite assistance to end-users. The individual will be responsible for overseeing and offering technical support for our infrastructure assets, ensuring compliance with regulations, and contributing to the continuous improvement of our technology infrastructure to meet the evolving needs of our business, ensuring optimal service. If you are a passionate individual with strong troubleshooting skills seeking IT executive jobs in Mumbai and want to level up your career, apply today! Job Description As an IT Executive (Onsite) in our team in Navi Mumbai, you will be crucial in managing Fusion BPO Services infrastructure assets, including desktops/laptops, local systems (CCTV, access control, UPS), and telecom services, overseeing the operations, and providing technical support. You will also ensure these assets are maintained according to the compliance regulations, policies, and procedures. In addition, you will play a significant role in enhancing infrastructural posture to ensure the evolving needs of the dynamic business organization are met by PAN India. Core Responsibilities: Recommend and implement new technologies to improve efficiency and reduce costs. Update existing software to ensure compatibility with new computer systems. Maintain equipment such as computers or routers by installing new software or replacing broken parts, collaborating with senior team members. Collaborate with the IT team to develop and implement new solutions. Identify and address system performance issues by troubleshooting problems and adjusting hardware or software settings. Evaluate new technologies and equipment to determine suitability for the company s needs. Monitor the performance of computer networks, including the speed and availability of network connections, to ensure their proper functioning. Coordinate with team members to ensure efficient technology operation. Ensure security measures are in place, including data encryption and firewalls. Install and configure computer hardware, operating systems, and applications. Troubleshoot system and network problems and provide support to users. Support the rollout of new business applications. Manage help desk services and coordinate with external vendors for maintenance and support. Operational Responsibilities: Deploying and configuring desktops, laptops, operating systems, and applications to ensure seamless operations, optimal performance, and maximum usability. Minimize downtime and maximize user productivity by troubleshooting system and network problems, diagnosing and solving hardware or software issues, and replacing faulty parts. Perform procedural documentation and create relevant reports utilizing the existing diagrams and written instructions to repair faults or set up a system. Support the rollout of new applications required for business. They manage an organization s computer operations by providing help desk services to employees who are facing problems with their computers or other technology devices. We coordinate with external vendors who provide maintenance and support services for hardware or software applications. Provide IT operational support to manage technology components like desktops/laptops/ CCTV and access control systems, UPS, and power requirements to local support. Job Requirements: Here are the qualifications, experience, and skills required for the role of IT Executive (Onsite) in Navi Mumbai: The minimum qualification required is graduate. Minimum of two years of experience as an IT Executive or in a similar role. Strong knowledge of computer hardware, software, and networking. Excellent troubleshooting and problem-solving skills. Ability to work independently and as part of a team. Good communication and interpersonal skills. Knowledge of security measures and compliance regulations. Experience with help desk services and vendor coordination. Willingness to work onsite in Navi Mumbai. Why Join Fusion CX Discover rapid growth and a variety of sectors to work in and gain diverse experience by joining Fusion CX. If you are a talented and dynamic individual currently searching for rewarding IT jobs in Mumbai, here is an opportunity waiting for you! Dive into the technology and challenges of the future by joining us as an IT executive in Navi Mumbai. Join a culture focused on collaboration and results, where your skills fuel team achievement, operational superiority, and customer happiness. Use your technical know-how to guarantee flawless service, boost team capabilities, and expand through ongoing learning in a nurturing and dynamic setting. Apply for the IT executive job in Mumbai and build a career in rapidly expanding customer service sector.

Job Description Job Title: Cloud Engineering and Operations Scrum Master / Kanban Coach (6-Month Assignment) Location: Bangalore, India (Need Remote collaboration with US) Reports To: SRE Manager Experience Level: Overall 8+ years and 3+ years (Agile Coaching / Cloud Engineering and Operations -aligned teams) Job Summary We are seeking a Scrum Master with deep Kanban expertise to act as a process coach and Agile systems designer for our Cloud Engineering, Cloud Operations and Site Reliability Engineering (SRE) team on a 6-month contract. This role goes beyond standard Agile facilitation you ll lead the creation, rollout, and continuous improvement of delivery practices in a complex SRE environment. The ideal candidate will bring practical Kanban experience, coaching skills, and strong knowledge of tools like Azure DevOps and BMC Helix. Key Responsibilities Agile Process Design & Implementation Define, implement, and refine Kanban-based delivery practices suited for platform/SRE teams. Establish cadences, WIP limits, workflow policies, and a pull-based system that reflects the dynamic nature of SRE work. Design and evolve Kanban boards in Azure DevOps, mapping to real operational workstreams. Translate unstructured work into trackable backlog items and actionable tasks. Help integrate workflows between Azure DevOps (build & engineering) and BMC Helix (CMDB, incidents, standard requests). Coaching & Cultural Enablement Coach SRE engineers, managers, and stakeholders on Agile/Kanban principles and the value of structured workflows. Build team discipline around logging work, limiting WIP, and managing flow. Guide leaders and stakeholders in their roles within a Kanban system (e.g., replenishment, prioritization, demand management). Create training materials and run working sessions as needed. Agile Delivery & Operational Support Facilitate Kanban ceremonies: stand-ups, story development, story analysis, retrospectives, replenishment, and flow reviews. Track and report flow metrics (cycle time, lead time, blocker aging) to drive improvement. Support team coordination across time zones (India, US). Coordinate compliance- and audit-related tasks as part of operational tracking. Requirements Experience: 3+ years in Agile coaching or Scrum Master roles with demonstrated experience in process design for DevOps/SRE/Platform teams. Kanban Expertise: Hands-on experience building and coaching Kanban systems. (Kanban System Design [KMP-I] or similar is a plus.) Tools: Azure DevOps: backlog design, board configuration, work item taxonomy BMC Helix or Service Now: awareness of CMDB and operational work integration Soft Skills: Excellent facilitation, coaching, and change management skills. Ability to influence without authority. Technical Understanding: General familiarity with CI/CD, incident management, cloud services (Azure), and reliability-focused workflows. Nice to Have Experience integrating Agile systems with ITSM tools (like BMC Helix). Knowledge of SRE concepts: SLIs, SLOs, incident postmortems, automation-first mindset. Familiarity with SOC compliance, infrastructure change controls, or regulated environments. Qualifications Initial Education Background: Bachelors degree or diploma