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Network Voice Admin L1

Network Voice Admin L1

Perydot

1 - 3 years

4 - 5 Lacs

Mumbai

Posted:1 day ago| Platform:

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Skills Required

Administration Ticketing Networking Service desk SAT Leased line Windows Troubleshooting Technical support Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Avaya call management
Avaya call manager
Calling platform

Location Andheri, Mumbai

Skill Network Voice Admin L1

Experience requires - More than 2 yrs .

Shift Timing - Mon to Sat 9 AM to 6 PM

No of days working -6 days .

Address- Silver Utopia6th Floor, Cardinal Gracious Road, Off Andheri Chakala Road, Andheri (East). Mumbai 400 099.

Job Description:-

Min 1.5 yrs. of experience on Avaya voice Platform.

8*8 Rotational shifts

Monitoring and providing break fix services to DHL offices in Chennai.

Configuration of extension and Agent ID.

Knowledge on Avaya Command lines to monitor Trunk status, PRI lines or Avaya devices.

Should know how to take trace.

Providing technical support to end user on Avaya and related queries.

Should be well experienced on Avaya IP phones installation, configuration, and troubleshooting.

Should be familiar with Avaya Phone configuration techniques.

Should have hands on experienced on Avaya software such as 1x telecommuter or any other soft phone techniques.

Should have the knowledge on vector, VDN and announcement.

Should know the ACM ( Avaya Communication Manager) and Gateway function in detail.

Troubleshooting, logging calls for L2 incidents follow up with Service provider until closure of incident.

Hands on experienced on Avaya dialer techniques, Skype, Audio code etc

Coordination with Malaysia and purge team ( DHL ITS team) for L2/ L3 support.

Monitoring of Trunk

Monitor of PRI lines ( MTNL, BSNL, TATA, BSNL, MTNL, Reliance, Airtel etc.

Attending to monitor and breakdown calls of PRI/ BRI leased line at L1 level & follow up with service provider.

Work with internal & external stakeholders to address the incident.

Familiar with service desk ticketing application.

Vendor management.

Managing end-to-end user queries related to Avaya and related device.

Reasonable English

Ability to work in window of 8am to 8 pm. ( 9hrs rotational shift)

Ready to work 6 days week.

Readiness to work on week offs sometimes on need basis.

Avaya voice skills experience is a must.

Client interview to happen post which position shall be closed.

Candidate worked on call center environment will be right fit for the requirement.

Candidate from VIS network and AGC Company will be preferred.

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Perydot

Software Development

San Francisco

50-100 Employees

55 Jobs

Key People

Alice Johnson

CEO
Bob Smith

CTO
Carol Lee

CFO

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Network Voice Admin L1