Manager-Advanced Technical Support Expert

Advanced Technical Support Expert (Digital Energy- Energy Automation)

Mission:

Schneider Electric is seeking a Customer Success Advanced Support agent for the who will be responsible for solving customer technical issues.

Assist all our customers in reaching higher profit by making the best use of Se technology. Deliver technical support and services at Advanced level in Digital Power BU. Be a trusted advisor, provide prompt and trusted resolutions during presales and aftersales cycle time of applying Schneider Electric product and solutions to the customer’s project

Key Responsibilities:

·         End to end resolution of the technical requests from customer on pre-sales (product selection, application information) and post-sales (Troubleshooting, Application assistance, Product installation, technical characteristics, technical complaints  .. etc) within fixed timeframe.

·         Understand, evaluate and reproduce received technical queries in laboratory to determine the root causes of the problem and convey the validated solution to customer.

·         Creating and managing knowledgebase on validated solutions in SE repository

·         Prepare and provide technical trainings to different stakeholders

·         Onsite intervention for solving critical issues.

·         Training delivery to Primary teams and customers as per the schedule.

Core Competencies:

·         Bachelor degree in Electrical/Electronic/Instrumentation Engineering

·         Minimum 6-8 years of hands on experience on Projects, Services, Installation and commissioning & troubleshooting of Digital Power products.

·         Hardware Competency- MV Relays—Micom, Vamp, Sepam, Easergy P3, Easergy P5, C264, Easergy T300, Easergy T200, Saitel 2000, FPI’s, Feeder Automation Product range

·         Software – PACIS(EPAS)  

·         Understanding of various Network/Data Communication such as Modbus TCP/IP, Ethernet/IP,  Modbus RTU , Profibus , CAN open, RSTP, IEC61850 etc

·         IT Platforms: Windows 2003 Server, Windows XP, Windows 2000, Windows7, Windows 10

·         Tools: Modscan, Wireshark, CET850

·         Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage.

·         Excellent communication skills (Oral & Written) and ability to interact with global customers.

·         Excellent problem solving and data analytical approach.

·         Excellent team player.

Qualifications

Advanced Technical Support Expert (Digital Energy- Energy Automation)

Mission:

Schneider Electric is seeking a Customer Success Advanced Support agent for the who will be responsible for solving customer technical issues.

Assist all our customers in reaching higher profit by making the best use of Se technology. Deliver technical support and services at Advanced level in Digital Power BU. Be a trusted advisor, provide prompt and trusted resolutions during presales and aftersales cycle time of applying Schneider Electric product and solutions to the customer’s project

Key Responsibilities:

·         End to end resolution of the technical requests from customer on pre-sales (product selection, application information) and post-sales (Troubleshooting, Application assistance, Product installation, technical characteristics, technical complaints  .. etc) within fixed timeframe.

·         Understand, evaluate and reproduce received technical queries in laboratory to determine the root causes of the problem and convey the validated solution to customer.

·         Creating and managing knowledgebase on validated solutions in SE repository

·         Prepare and provide technical trainings to different stakeholders

·         Onsite intervention for solving critical issues.

·         Training delivery to Primary teams and customers as per the schedule.

Core Competencies:

·         Bachelor degree in Electrical/Electronic/Instrumentation Engineering

·         Minimum 6-8 years of hands on experience on Projects, Services, Installation and commissioning & troubleshooting of Digital Power products.

·         Hardware Competency- MV Relays—Micom, Vamp, Sepam, Easergy P3, Easergy P5, C264, Easergy T300, Easergy T200, Saitel 2000, FPI’s, Feeder Automation Product range

·         Software – PACIS(EPAS)  

·         Understanding of various Network/Data Communication such as Modbus TCP/IP, Ethernet/IP,  Modbus RTU , Profibus , CAN open, RSTP, IEC61850 etc

·         IT Platforms: Windows 2003 Server, Windows XP, Windows 2000, Windows7, Windows 10

·         Tools: Modscan, Wireshark, CET850

·         Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage.

·         Excellent communication skills (Oral & Written) and ability to interact with global customers.

·         Excellent problem solving and data analytical approach.

·         Excellent team player.

Schedule:

Req: