Luxury Fashion Sales Associate

LUXURY SALES ASSOCIATE - HIGH-END LUXURY FASHION (BACKEND POSITION / NO STORE FACING)

INDUSTRY - PRELOVED - HIGH-END LUXURY FASHION (E-COMMERCE)

LOCATION:

ROLE:

• Sales by handling all enquiries on Company’s main number and maintaining the quickest turn around period for sales conversion in a timely manner.
• Primary handling buying and selling Inquires via WhatsApp and calls.
• Filtering, profiling for effective Whatsapp broadcast list/s for higher penetration.
• Driving the sales performance of the e-commerce platform
• Managing and executing promotional campaigns
• Providing insights on customer shopping trends to support assortment selection and identify assortment gaps
• Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments
• Creating and promoting different product stories/series on whatsapp.
• Following up on lost deals (Buyer and sellers).
• Develop and execute innovative strategies for new lead acquisition and customer retention.
• Ensuring quick response time for every enquiry received and converted.
• Ensuring that accurate data is fed into CRM the same day by EOD.
• Running timely discounts/ promos/ offers for high conversion from Dropped leads.
• Researches new trends or advances in product lines to make appropriate buying decisions.
• ensure commercial and financial viability of the product.
• Analyze sales figures, customers reactions and market trends to anticipate product needs and plan product ranges/stock
• Collaborate with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales
• Maximise customer interest and sales levels by promoting products appropriately
• Forecast profits/sales and plan budgets
• Build constructive customer relationships and team with channel partners to build pipeline and close deals
• Remain up to date with industry’s best practices

ELIGIBILITY:

Fashion Graduate from a reputed fashion school with minimum 1 year of work experience

Priority given to Proven sales experience in Luxury Retail sector.

Understanding of the current market trends and economic developments. At the same time, it requires an understanding of the needs and wants of the target consumers and locating a product to suit these needs.

SKILLS REQUIRED:

• Proven working experience & Excellent sales skills
• Negotiation, decision-making & interpersonal skills
• Highly creative with experience in identifying target audiences and devising campaigns that engage, inform and motivate
• Up-to-date with the latest trends and best practices
• Excellent verbal and written communications skills
• Strong listening, presentation and decision-making skills
• Commercial acumen and the ability to “decode” customers

SALARY

Best in industry + Individual Incentive + Group Incentive

The monthly package and benefits will be discussed in person and based on the previous experience and matching the criteria