130 Bmc Remedy Jobs

Job Details SkillChange Manager Experience3+ Years Location- Bangalore Notice Period Immediate to 15 Days Employee typeContract to Hire JD Incident ManagementCo-ordinate with Service Desk and Incident management team in the identification of Major Incidents; manage Major Incidents, to ensure that these are diagnosed and escalated to appropriate and consistent quality standards; co-ordinate with Service Desk, IT support staff and Customers to ensure accurate and appropriate communications during Major Incidents. Problem ManagementManage Problems to ensure that these are diagnosed, logged and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT staff and Customers to ensure accurate and appropriate communications during Problems Root Cause Analysis & Post Mortem reviewsChair Post Mortem Review meetings following Major Incidents; issue a written Post Mortem report to IT management; ensure Post Mortem actions are completed in a timely manner. ReportingProduce trends analysis of recurring Problems/Incidents - extract trends on Incident types, Customer types, key problem areas, depts, hardware types etc; hold regular meetings with internal support groups to review recurring Problems and press for final resolutions - or escalate; produce 'Escalation Reports' on recurring issues and issues not being resolved. CommunicationDeliver & manage high standard communications across Customers and IT to ensure that Problems are dealt with by priority and customer needs, providing regular communications to Customers across the organization; provide a practical representation of the Customer view within IT and the Service Centre; attend Customer meetings, review SLA performance, take part in new projects and represent the Service Centre viewpoint & input. Please Share your Updated CVs to sushma.kadari@ideslabs.com First Name Last Name Date of Birth Pass Port No and Expiry Date Alternate Contact Number Total Experience Relevant Experience Current CTC Expected CTC Current Location Preferred Location Current Organization Payroll Company Notice period Holding any offer

Responsible for managing and maintaining the SCCM/MECM hierarchy. Troubleshoot issues related to different SCCM/MECM components like, Management Point, Distribution Point, Reporting Services, Software Update Point, WSUS, Cloud Management Gateway, IBCM etc. Create Applications and Packages and deployment via SCCM and troubleshoot issues related to Application deployment, package deployment etc. Manage Endpoints and Servers using SCCM and troubleshoot Client related issues to ensure SCCM/MECM client health. Ensuring Servers and Endpoints are patched on monthly basis via SCCM/MECM with their standards. Should also be able to troubleshoot Software Update Point/WSUS and Client specific patching issues. Should have hands on experience with generating monthly reports through SSRS, create patching dashboard, client health dashboards and any other custom reports based on customer requirements. Should have basic understanding on concepts of Operating System Deployment. Should possess a fair technical understanding of task sequences and troubleshooting. Responsible for performing regular Intune/Co-Management related tasks like, Add Users, User Groups, Assign Intune licenses to Users, Device Enrollment etc. Responsible for managing MDM and MAM policies, customize company portal, assign apps to groups or users, configure app protection policies etc. Management of Incidents and Work Requests in ITSM tools like Service Now, BMC Remedy etc, ensuring SLA's and KPI's are achieved. Work closely with team members and collaborate with others to facilitate and achieve Team objectives or goals Required skills: Excellent communication skills both written and verbal. High level of understanding and proven management of SCCM hierarchy Experience with MDM Platform Intune/Co-management. Knowledge of Windows operating system, patching, enterprise class desktop hardware and software such as Windows 10, Mobile Device OS, and antivirus. Remote management and troubleshooting. Advance knowledge and technical ability of WSUS within SCCM/MECM. Patching concepts, best practices and troubleshooting skills. Strong analytical, troubleshooting, and problem-solving skills. Able to work effectively under deadlines in a fast-paced, changing environment. Ability to organize and manage multiple requests with frequently conflicting priorities. Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources. Should have understanding of multi-tiered SLA management, Incident Management, Change Management, and Problem Management. Added Advantage if candidate possess below Microsoft certificates: Installing and Configuring Windows Server 2012; Exam 70-410 (MCSE) Administering Windows Server 2012; Exam 70-411 (MCSA) Administering Microsoft System Center Configuration Manager and Cloud Services Integration; Exam 70-703 Microsoft SCCM Intune Certification; Exam 70-696 ITIL v4

Skill SAP BASIS Experience 6+ Years Location- BANGALORE Notice Period Immediate Joiners Employee type C2H Please Share your Updated CVs Skills: SAP BASIS / Database Administration. Must have experience in SPS, EHP, Version and Kernel upgrade (At least 2 from this is mandatory)Must have experience in working S4HANA, BW4/HANA Installation, BPC, AO etc., Upgrades from 1909 to 2020 etc.,Must have experience in ABAP/JAVA patching and upgrade.Must have experience in DB2/HANA/Oracle Database administration skills (At least 2 from this is mandatory)This role requires to be a Technical Expert (SME level to Expert Level), worked with Large Global Enterprise. Extensive hands on S4HANA, Fiori Administration, HADR, SAP ECC, BI, SOLMAN, JAVA systems, Support / Project. Should have self-follow-up on task completion and should be able to attend customer calls independently.Must have deep hands-on experience in Unix / Linux and Windows systems and troubleshoot Unix shell scriptsMust have hands on experience on system refresh using HANA, Oracle/DB2 backup/restore method and system copiesMust have done DB upgrades, version and fix pack upgradesShould have experienced in Handling the L3 SAP Basis tickets,Should have good skills in troubleshooting in SAP and OS issues related to SAPGood knowledge in Solution Manager 7.2 managed system setup, system recommendation, DVM, ChaRM etc.Work experience in OpenText Archive Administration is an added advantage.Must have worked on BW, BWA, BO system. Good knowledge is required on source system connection setup from BW and should have good knowledge in process chain monitoring and troubleshooting.Should have good knowledge in BEX, BO (business explorer) installation and setup.Good knowledge in working with sltoolset tools like SPAM, SUM (Software Update Manager), SWPM etc for different implementation scenarios.Should have good knowledge in EP portal administration and monitoring and SSO configuration.Should have good communication skills and capable enough arrange discussion with clients and co-ordinate tasks with different stakeholders.Should be able to take up challenges on his own without any external help, should be able to handle and lead a team with expertise and guidance.Extensive knowledge on the usage of maintenance optimizer/planner,Experience in working with tools like BMC Remedy, Control-M and US TAXWARE will be an added advantage.Good knowledge in Wily Introscope, Solution Manager Diagnostics is preferable.Good to have essential AWS services knowledge. If you are interested, please Share below details and Updated Resume Matched First Name Last Name Date of Birth Pass Port No and Expiry Date (Mandatory ) Alternate Contact Number Total Experience Relevant Experience Current CTC Expected CTC Current Location Preferred Location Current Organization Payroll Company Notice period Holding any offer

About the Role: OSTTRA IndiaThe RoleMQ Administrator The TeamThe OSTTRA Technology team is composed of Capital Markets Technology professionals, who build, support and protect the applications that operate our network. The technology landscape includes high-performance, high-volume applications as well as compute intensive applications, leveraging contemporary microservices, cloud-based architectures. The Impact: Together, we build, support, protect and manage high-performance, resilientplatforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets Whats in it for you : We are looking for highly motivated technology professionals who willstrengthen our specialisms and champion our uniqueness to create a company that is collaborative, respectful, and inclusive to all.ResponsibilitiesStrong Experience administering, migrating, installing, upgrading, and configuring IBM MQ(Latest version MQ 9.3, MQ 9.4) Support for IBM MQ on Linux servers/Windows OS. Provide build support including troubleshooting, timely resolution, and root cause analysis. Support Incident, problem and change management tasks. Implement change requests basedon CM processes. Support Client related MQ requests efficiently Operational Support Flexible to provide on-call support when required on weekends and holidays What Were Looking For: Degree in Computer Science, IT, or equivalent area of technical study. Minimum 5+ years of Industry experience in IBM MQ Administration and Build. Design, Install, configure, and maintain IBM MQ infrastructure in collaboration withDevelopments teams Good Experience in MQ troubleshooting (Prod Support. Hands-on experience with creating and setting up MQ Qmgrs in the AWS environment. Plan, test, and implement MQ version updates as well as patching activities in the underlyingoperating system. Experience with management of SSL, TLS, data encryption, and certificates. Experience in setting up Multi-Instance/RDQM/Native HA set up in MQ. Knowledge of integration protocols and standards, including Message Queuing (MQ, JMS),and File Transfer (FTP/SFTP} Queue manager cluster setup for workload management Experience in web Methods security management such as certificate management,authentication, and authorization Experience in cloud technologies (Azure, AWS, GCP) would be an added advantage. Experience in Windows Server Clusters/Linux OS. Knowledge of Configuring MQ Monitoring Tools - like Grafana/ITAM will be an addedadvantage. The Location Gurgaon, India About Company Statement: OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise ,processes and networks together to solve the post-trade challenges of global financial markets.OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of CreditRisk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies.OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ yearsMarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerfulintegration and transformation capabilities. About OSTTRA Candidates should note that OSTTRAis an independentfirm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global providesrecruitmentservices to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joiningour global team of more than 1,200 posttrade experts. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ yearsMarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.Learn more atwww.osttra.com. Whats In It For You Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf -----------------------------------------------------------

JD: Manage and optimize SolarWinds installations, including Network Performance Monitor (NPM), Server & Application Monitor (SAM), and other relevant modules. Implement and maintain integration between SolarWinds and ServiceNow to automate incident creation, update, and closure based on alerts generated by SolarWinds. Utilize the integrated SolarWinds-SNOW environment to streamline incident management processes, ensuring quick response to and resolution of IT issues. Customize SolarWinds and ServiceNow as needed to meet business requirements, including the development of custom scripts, alerts, reports, and workflows. Strong understanding of network and application monitoring principles and technologies. Experience with scripting languages (e.g., PowerShell, Python) for automation and customization purposes. In-depth knowledge of ITIL processes, particularly incident and problem management. Proven ability to develop and maintain integrations between IT operations management tools.

Experience in Service Management BMC Remedy, Remedy On Demand Exposure to Service Management Modules like Incident, Change & Problem Management Experience in SM integration with other components provide expertise, guidance and support as required by OSS Design Teams Arrange workshops with all OSS parties Need good understanding of integration protocols Advanced knowledge of Service Management architectures and systems Good stakeholder management skills Business journey / transaction monitoring and Problem root cause analysis Should be well versed with ITIL processes to support Dynatrace service operations and independently communicate with business stakeholders He/She has to provide on call support during the out of business hours

Role & responsibilities BMC/OpenBMC developer Very good in programming using C/C++ Exposure to on board communications like I2C, I3C, SPI, FPGA and CPLD Able to understand the Schematics Good to have Python experience

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Helix ITSM. Experience5-8 Years.

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Truesight Orchestrator. Experience5-8 Years.

Key Responsibilities: - Design, develop, and implement ITSM solutions using platforms such as ServiceNow, BMC Remedy, or similar. - Design, develop, and implement ITAM solutions using platforms such as ServiceNow, Flexera, or similar. - Customize and configure ITSM & ITAM tools to meet business requirements. - Develop workflows, scripts, and automation to enhance IT service delivery. - Collaborate with IT and business teams to gather requirements and translate them into technical solutions. - Have understanding of system integrations and data migrations. - Perform data analysis and reporting on IT asset inventory. - Ensure compliance with software licensing and asset management policies. - Troubleshoot and resolve issues related to ITSM /ITAM tools. - Provide Demos to customers & presales - Stay updated with the latest ITSM and ITAM trends and technologies. Qualifications: -Relevant 6+ Years of exp - Bachelor's degree in Computer Science, Information Technology, or a related field. - Proven experience as an ITSM Developer or similar role. - Proficiency in ITSM and ITAM platforms such as ManageEngine, Flexera, BMC Remedy, etc. - Strong scripting and programming skills (JavaScript, Python, etc.). - Knowledge of ITIL framework and best practices. - Excellent problem-solving and communication skills. - Ability to work independently and as part of a team. 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Truesight Server Automation. Experience5-8 Years.

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Helix Operations Management AIOPS. Experience5-8 Years.

Key Duties and Responsibilities Own and drive the adoption and improvement of the ITIL processes through the Service Desk Responsible for measuring performance of the service desk and driving continual improvement processes. Lead the Service Desk Agent team. Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development. Responsible for ensuring issues are effectively escalated to the Escalation teams as required in accordance with agreed Service Levels and ensuring communication with the end-user is maintained throughout the lifecycle of an IT ticket. Support and participate in the Change Management process. Provide regular performance reports on the IT Service Desk. Responsible for managing team rotas and ensuring that the Service Desk function operates throughout hours agreed with the business and is staffed accordingly. Work to make Service Desk the single source of truth and service delivery channel for IT. Oversee the daily performance of IT service requests, incidents, and problems. Act as escalation point for all IT service desk issues. Help manage vendors/suppliers and third-party partners. Manage process for communicating outage/emergency activities to the organization. Manage vendor relationships as it depends on daily operational needs, including vendor SLA performance, quality, and billing/costs Review survey feedback to improve services, tools, and support experience. Maintain and improve all Service desk processes and documentation including Service catalogue, SOPs and work instructions. Review all work of the service Desk agents, and perform quality checks on service desk agents adherence to processes Take on the role of product owner of the Apex IT service desk tool, responsible for the administration and configuration of all services on the portal Provide support during all internal and external audits of IT. Other duties in support of the Service Desk, as assigned by the Global Service Desk Manager. Experience/Knowledge/Skills ITIL 4 Foundation certified Good customer focus, and excellent timekeeping is a key requirement of the role; Good interpersonal skills, with a focus on listening and questioning skills. Good problem-solving abilities and ability to work under own initiative; Good written and communication skills in English. A recognized third level qualification in a computer related discipline is an advantage. 2-3 years experience in a computer related support or and IT operational environment. Hands on experience on ITSM platforms like ServiceNow, JIRA, Fresh Service, BMC Remedy etc.

SCA eCode Solutions Pvt. Ltd. is looking for Asset and Configuration Analyst to join our dynamic team and embark on a rewarding career journey Maintain accurate records of IT assets and configurations Ensure compliance with asset lifecycle and CMDB standards Analyze asset data for trends, discrepancies, and risks Support audits, change management, and infrastructure visibility

Consultant IT Shared Service Management0 Senior Network Analyst and team leader Good understanding of OSI reference model - Good communication and presentation skills - Ability to be flexible and work with a fast paced and dynamic organization - Good understanding of ITIL Incident, Change and Problem management process. - Should have experience in ticketing tools like BMC Remedy\ServiceNow - Good understanding on TCP\UDP\IP Protocols - Should have good experience on monitoring and management tools like SolarWinds\CA Spectrum\Syslog - Strong knowledge on switching protocols like STP, VTP, Ether-channel and VPC - Good Knowledge of Routing protocols like EIGRP\OSPF\BGP - Hands on experience on Firewalls like Cisco ASA\FTD, Checkpoint, Palo Alto, FortiGate - Firewall Security, networking, Firewall FortiGate, VPN ,network security, - Hands on experience on Cisco IOS, IOS-XE and Nexus OS - Good understanding of Site to Site and SSL VPN technologies - Experience with medium to large IT rollout projects involving network expansions. - Good to have knowledge on SDWAN and SDN solutions (Cisco SDWAN, Silver peak, FortiGate SDWAN, Cisco ACI) - Experience in Forward and Reverse Proxy (F5, KEMP, Citrix, A10, Bluecoat) - Excellent team player and take ownership, initiative of complex issues - Excellent Troubleshooting skills.

ServiceNow Technical Lead/ Architect1 Experience 6+ years of experience with ServiceNow ITSM and HRSD : MUST be ServiceNow CIS certified (Any two). Open to work and provide solutions on different modules. Knowledge on additional module is preferred. Capable to design solutions and provide technical understanding and architecture of the same. Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions. Work closely with various stakeholders to provide guidance in the management of CI's and the relationships between them. Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered. Work with Application SMEs and stakeholders to perform gap analysis and provide solution. To help Customers, Internal Teams under COE. Worked on Integrations /w integration hub Flexible to accommodate the Business needs. Qualifications required: Min. 2 Certified Implementation Specialist Certifications. Must have Strong Technical skills. Experience with REST, SOAP, and JavaScript Must be Professional and a good Team Player. Excellent Verbal and Written Communication - (ENGLISH)

Technical Lead Networks1 Senior Network Analyst and team leader Good understanding of OSI reference model - Good communication and presentation skills - Ability to be flexible and work with a fast paced and dynamic organization - Good understanding of ITIL Incident, Change and Problem management process. - Should have experience in ticketing tools like BMC Remedy\ServiceNow - Good understanding on TCP\UDP\IP Protocols - Should have good experience on monitoring and management tools like SolarWinds\CA Spectrum\Syslog - Strong knowledge on switching protocols like STP, VTP, Ether-channel and VPC - Good Knowledge of Routing protocols like EIGRP\OSPF\BGP - Hands on experience on Firewalls like Cisco ASA\FTD, Checkpoint, Palo Alto, FortiGate - Firewall Security, networking, Firewall FortiGate, VPN ,network security, - Hands on experience on Cisco IOS, IOS-XE and Nexus OS - Good understanding of Site to Site and SSL VPN technologies - Experience with medium to large IT rollout projects involving network expansions. - Good to have knowledge on SDWAN and SDN solutions (Cisco SDWAN, Silver peak, FortiGate SDWAN, Cisco ACI) - Experience in Forward and Reverse Proxy (F5, KEMP, Citrix, A10, Bluecoat) - Excellent team player and take ownership, initiative of complex issues - Excellent Troubleshooting skills.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ControlM Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and reliability of the systems in place. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in ControlM Administration.- Strong understanding of job scheduling and automation processes.- Experience with troubleshooting and resolving application issues.- Familiarity with system monitoring tools and performance metrics.- Ability to collaborate effectively with cross-functional teams. Additional Information:- The candidate should have minimum 3 years of experience in ControlM Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the ServiceNow IT Operations Management system. Your dedication to quality and exceptional communication skills will be crucial in keeping our world-class systems running smoothly. With your deep product knowledge, you will accurately define client issues and design effective resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting system or application issues, and collaborating with cross-functional teams to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Collaborate with cross-functional teams to ensure seamless operations.- Troubleshoot system or application issues.- Provide ongoing support to clients.- Design and implement effective resolutions for client issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management.- Strong understanding of IT operations management principles and best practices.- Experience in incident management, problem management, and change management processes.- Knowledge of ITIL framework and its application in IT operations management.- Experience in configuring and customizing ServiceNow IT Operations Management modules.- Good To Have Skills: Experience with IT service management tools such as ServiceNow IT Service Management or BMC Remedy.- Experience in IT operations management in a large-scale enterprise environment.- Knowledge of IT infrastructure components and their interdependencies. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Operations Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 3 to 5 years of experience in Major Incident Management,Critical Incident Handling,Incident Response,ITIL Incident Management Root Cause Analysis,Incident Escalation,Service Restoration,War Room Coordination,ServiceNow,BMC Remedy,Jira Service Management,PagerDuty,ISO 20000,COBIT,Major Incident Manager,Incident Response Lead to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to sathish.kumarmr@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number: Email Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? Additionally, we would like to schedule a virtual interview with you on 26th June 2025 . Kindly confirm your availability for the same. We look forward to the possibility of you bringing your valuable experience to Cognizant. Please respond at your earliest convenience. Thanks & Regards, Sathish Kumar M R HR-Cognizant Sathish.KumarMR@cognizant.com

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM WebSphere MQ Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for application support.- Conduct regular performance evaluations for team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM WebSphere MQ.- Strong troubleshooting skills in application support.- Experience in monitoring and maintaining critical business systems.- Knowledge of ITIL framework for incident and problem management.- Familiarity with scripting languages for automation. Additional Information:- The candidate should have a minimum of 5 years of experience in IBM WebSphere MQ.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Hardware Asset Management (HAM) Good to have skills : Servicenow Tools AdministrationMinimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As a ServiceNow ITSM Hardware Asset Management (ITAM) Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow platform and collaborating with cross-functional teams to ensure successful implementation of ITAM solutions. Roles & Responsibilities:- Design and develop ServiceNow ITSM Hardware Asset Management (ITAM) solutions to meet business requirements.- Collaborate with cross-functional teams to ensure successful implementation of ITAM solutions.- Assist in defining requirements and designing applications to meet business process and application requirements.- Provide technical expertise and guidance to team members and stakeholders on ServiceNow ITSM Hardware Asset Management (ITAM) solutions. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow ITSM Hardware Asset Management (ITAM).- Good To Have Skills: Experience in Servicenow Tools Administration.- Experience in designing and developing ServiceNow ITSM Hardware Asset Management (ITAM) solutions.- Strong understanding of ITAM processes and best practices.- Experience in providing technical expertise and guidance to team members and stakeholders on ServiceNow ITSM Hardware Asset Management (ITAM) solutions. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow ITSM Hardware Asset Management (ITAM).- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful ITAM solutions.- This position is based at our Bengaluru office. Qualification Engineering with ServiceNow Certification

Criteria : Any Graduate with Minimum 1 Year experience in Technical Support/Service Desk CTC-Upto 4 LPA + Variables + Incentives 24/7 shifts -WFO Both side cab 5 days working Location-Bangalore & Pune Immediate Joiner Only

Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation. Articulate value, inspire and sell the Social Enterprise future in a Cloud Computing world. Become the post-sales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint, possessing application functional or IT expertise in combination with exceptional customer management experience at the C-level. Serve as an escalation point for issues that impact the customers success and drive risk mitigation. Senior CSSs are required to maintain strong working relationships with other BMC customer facing personnel in the Sales, Services, Engineering, Marketing and Product Management eco systemswith the goal of owning the post-sale strategy. As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure youre set up for success, you will bring the following skillset & experience: BA/BS degree or minimum 10 years relevant work experience Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience) Capability as credible and effective C-level advisor/coach, esp. around change management (cultural, technical and business) Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog Prior experience with medium-large, complex project implementations. Prior experience with in-depth & wide-scale diverse portfolio engagements with timelines ranging from 1 week to several months. Information Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy/Helix, BMC Service Express / Magic, ServiceNow, Heat, Frontrange, or other commercial ITSM products. ITIL and all aspects of Service management including Service Desk, Configuration Management, Change Management, Asset Management, CMDB, Service Catalogs and Knowledge Management. ITIL V3 and/or V4 certification strongly preferred. Deep ITSM or IT experience and knowledge of competitive landscape Proven effectiveness at leading and facilitating executive meetings and workshops Ability to prioritize, multi-task, and perform effectively under pressure Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation Familiarity with AI, GPT and LLMs. Familiarity with the database, application and network technologies used in Cloud Computing (e.g. knowledge of network topologies and devices, database concepts and SQL, multi-tenancy) Working knowledge of the software development process and of software design methodologies (coding experience is not required, but may be useful) .

BMC is looking for an innovative customer champions to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research and Development to resolve complex support problems. You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways and exercising systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies. You will be troubleshooting intermediate to advanced problems and recommends appropriate actions and providing support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure youre set up for success, you will bring the following skillset & experience: You can embrace, live and breathe our BMC values every day! You have experience handling BMC Remedy ITSM across modules ARS/ SRM/SLM/ SmartIT/ Smart Reporting/ CMDB/DWP/SSO customers from consultancy and support standpoint. You have in depth troubleshooting and analytical knowledge in these BMC product areas. You have bachelors degree from any stream Full Time You are comfortable with Periodic weekend work (will likely be required).