Junior Tech Support Analyst

Valor PayTech fosters a vibrant and nurturing work atmosphere that motivates employees to innovate and excel. The culture is deeply rooted in collaboration and ongoing development, offering team members abundant opportunities for professional advancement and skill improvement. Emphasizing innovation excellence and cultural expansion, the company greatly values the diversity of its workforce, believing it to be a cornerstone of its success. Benefits of being part of our team Competitive salary packages Valor Paytech offers competitive salary packages, ensuring our employees are well-compensated for their skills and contributions. Comprehensive health coverage Enjoy a variety of health coverage packages to meet your diverse needs. Career development Valor PayTech believes that career development is a vital part of your professional journey and a vital investment in our collective success. Paid time off and holidays Ample paid leave and holiday benefits are provided to Valor employees. Innovative culture Valor PayTech fosters an innovative and dynamic culture, enriched by a diverse and globally dispersed workforce. Junior Tech Support Analyst Company Overview: Valor Paytech is a leading FinTech organization specializing in cutting-edge credit card processing solutions. We provide innovative payment technologies to businesses of all sizes, ensuring secure, seamless, and scalable payment solutions. Join our mission to revolutionize the payment processing industry and empower businesses worldwide. Position Summary: We are seeking a dynamic and enthusiastic Technical Support Analyst with 0–1 year of experience, or a fresh graduate, to join our technical support team. The ideal candidate will be eager to learn, have a passion for technology, and be committed to delivering exceptional customer service in a fast-paced FinTech environment. Key Responsibilities: Provide first-level technical support for POS systems and related technologies. Assist with the deployment, configuration, and basic troubleshooting of POS hardware and software. Document issues, resolutions, and recurring problems in the support ticketing system. Escalate complex issues to senior support staff as needed. Collaborate with team members to resolve customer concerns promptly. Stay updated on product knowledge and technical support best practices. Deliver excellent customer service, including clear communication with end-users. Qualifications: 0–1 year of experience in a technical support or customer service role (freshers are welcome to apply). Bachelor’s degree in computer science, Information Technology, or a related field is preferred but not mandatory. Basic understanding of computer systems, networking, and troubleshooting. Strong problem-solving skills and a proactive, customer-focused approach. Excellent communication skills in English, both written and verbal. Flexibility to work in rotational shifts. Preferred Qualifications: Familiarity with POS systems or payment processing technologies is a plus. Exposure to ticketing systems and remote support tools. Working Hours: Rotational Shifts Daylight Savings Time: 10:00 AM – 7:00 PM & 11:30 PM – 8:30 AM Standard Time: 11:00 AM – 8:00 PM & 12:30 PM – 9:30 PM