ITOPS - Automation & Tooling Engineer

Experience : 5 to 8 Years

Location : Chennai/Bangalore

Required Skills:

· Strong Knowledge of ITIL

· Strong knowledge IT infrastructure

· Familiarity with Monitoring tool like Dynatrace

· Familiarity with database technology is required: Oracle and SQL Server

· Good written and spoken English.

· Measure and identify areas for improving Quality and overall Delivery.

· Able to communicate efficiently and effectively.

Direct Responsibilities

· Execute requested actions based on defined procedures and processes:

o Ensure the quality of change/incident/problem tickets

o Animate Change Approval Board

o Communicate the planned changes and the results.

o Coordinate and communicate on notable and major incidents.

o Lead incident crisis meetings.

o Ensure SLAs and processes are met

o Report KPIs

o Consolidate and animate the Steering Committees for all countries

About BNP Paribas:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability