127 Itil Process Jobs

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice SupportMinimum 0-2 year(s) of experience is required Educational Qualification : Bachelor degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities:- Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge.- Maintain exceptional communication skills to keep our world-class systems running.- Act as the ongoing interface between the client and the system or application.- Dedicate to quality and ensure client satisfaction.- Collaborate with cross-functional teams to resolve complex issues. Professional & Technical Skills: - Must To Have Skills: Service Desk Management.- Good To Have Skills: Service Desk Voice Support.- Strong understanding of ITIL framework.- Experience in troubleshooting and resolving technical issues.- Excellent communication and interpersonal skills.- Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office. Qualification Bachelor degree

IT Monitoring Engineer will be responsible to support the monitoring infrastructure in delivering and maintaining the system management event monitoring capabilities. Monitoring Engineer will work in cooperation with Technical and Operational staff ensuring that monitoring capabilities are conformal with operational needs. Key Responsibilities: Drive P1/P2 calls as needed. Monitor and maintain global infrastructure; telecommunications circuits, routers, network devices, servers, storage etc. using industry standard tools Monitor applications and services; URLs, applications, middleware for potential issues and risks etc. using industry standard tools. Respond to alerts and risks following established procedures to ensure customer SLAs are maintained. Log, Report and Escalate service incidents and risks to specialists using standard ITSM tools and procedures. Work shifts as allocated to ensure 24 x 7 x 365 cover for services. Communicate with internal business users as required to provide ongoing notifications of service risks and issues Role Summary. Management of high risk or critical incidents ensuring each is evaluated accurately and escalated quickly to the appropriate 2nd or 3rd line team for analysis or resolution. Coordinate and manage relationships with other support teams to ensure highest possible service availability and facilitate the communication of service status updates in an effective and timely manner. Act as a first point of escalation for advanced, high severity or difficult issues for L1 where you will have an active role in guiding and motivating the Infrastructure Operations L1 team members in responding to and managing risks and incidents. Identify, evaluate, and prioritize service risks, issues and problems. Required Technical Skills: Intermediate Knowledge of monitoring applications will be beneficial but not a requirement (HPESite Scope, Network Node Manager(NNMi), Nagios tool as well. Knowledge on ITIL process (Incident/Change Management). Excellent spoken and written English and communication skills maintaining a professional manner especially when under pressure. Ability to understand the potential impact of service risks and incidents be able to escalate as appropriate

ReactJS Specialists Responsible for development of new highly responsive, web-based user interface Develop React JS components, Forms, Events, Keys. Translate Wireframes and PSD Designs into functional web apps using HTML/CSS and React JS Experience with Javascript, REACTJS, Redux/Flux, Redux thunk Experience with HTML and CSS Experience and knowledge of code versioning tools i.e. Github/Gitlab, SVN Unit and functional test automation using Cypress. Learn and understand user interactions Good time-management and communication skills Excellent Technical Documentation and presentation skills Work and collaborate with the rest of the engineering team Knowledge and experience of all stages of software development in highly agile working environment. Previous experience in banking domain is not mandatory, but preferable ITIL process knowledge and IT Service Management knowledge is not mandatory, but preferable Node JS - Role Designing and implementing server-side components of web applications Collaborating with other members of the development team in Agile working patterns i.e. front-end engineers to integrate code Build applications are optimized for performance and dependability. Maintaining , Troubleshooting and debugging issues related to Node.js applications. Developing testable, reusable, and effective code to create high-performance applications. Putting in place efficient data protection, security, and storage procedures. Ability to perform diagnostic tests, fixing flaws, and offering technical assistance. Generate Dashboards, reports and documenting Node.js operations, including database schemas. & Skills 5-6 years of strong experience with Node.js and related frameworks is required Experience and knowledge of working of server-side programming languages such as JavaScript, TypeScript and/or Python Experience of working, deploying applications in Cloud Platforms i.e. Azure, AWS Experience and understanding of web application architecture and design patterns Experience and working knowledge of version control systems like Git, ADO Excellent problem-solving and debugging abilities. Strong interpersonal, communication, and teamwork abilities. A remarkable capacity for analysis and problem-solving. Excellent time and project management abilities. Availability after hours to fix critical web application problems.

ReactJS Specialists Responsible for development of new highly responsive, web-based user interface Develop React JS components, Forms, Events, Keys. Translate Wireframes and PSD Designs into functional web apps using HTML/CSS and React JS Experience with Javascript, REACTJS, Redux/Flux, Redux thunk Experience with HTML and CSS Experience and knowledge of code versioning tools i.e. Github/Gitlab, SVN Unit and functional test automation using Cypress. Learn and understand user interactions Good time-management and communication skills Excellent Technical Documentation and presentation skills Work and collaborate with the rest of the engineering team Knowledge and experience of all stages of software development in highly agile working environment. Previous experience in banking domain is not mandatory, but preferable ITIL process knowledge and IT Service Management knowledge is not mandatory, but preferable Node JS - Role Designing and implementing server-side components of web applications Collaborating with other members of the development team in Agile working patterns i.e. front-end engineers to integrate code Build applications are optimized for performance and dependability. Maintaining , Troubleshooting and debugging issues related to Node.js applications. Developing testable, reusable, and effective code to create high-performance applications. Putting in place efficient data protection, security, and storage procedures. Ability to perform diagnostic tests, fixing flaws, and offering technical assistance. Generate Dashboards, reports and documenting Node.js operations, including database schemas. & Skills 5-6 years of strong experience with Node.js and related frameworks is required Experience and knowledge of working of server-side programming languages such as JavaScript, TypeScript and/or Python Experience of working, deploying applications in Cloud Platforms i.e. Azure, AWS Experience and understanding of web application architecture and design patterns Experience and working knowledge of version control systems like Git, ADO Excellent problem-solving and debugging abilities. Strong interpersonal, communication, and teamwork abilities. A remarkable capacity for analysis and problem-solving. Excellent time and project management abilities. Availability after hours to fix critical web application problems.

Configure and manage ServiceNow workflows. Optimize IT service management (ITSM) processes.

Oversee and manage the ServiceNow platform, ensuring the smooth operation of IT service management processes. Configure modules, integrate with other systems, and provide ongoing support and troubleshooting.

Position Overview: At Adobe, we are passionate about empowering individuals and organizations to create exceptional digital experiences. Our Support Service Management (SSM) team plays a crucial role in delivering personalized, high-quality support to our Ultimate Support plan customers. The SSM works alongside the Technical Account Manager (TAM) to ensure the best possible customer experience, offering tailored support, clear communication, and regular updates on ongoing issues. This role is key in managing critical support cases, providing transparency during issue resolution, and collaborating with various internal teams to deliver solutions that align with Adobe's business objectives. Key Responsibilities: Customer Support Coordination : Partner with the TAM to deliver best-in-class customer support, ensuring smooth onboarding for new Ultimate Support customers and maintaining a high standard of communication throughout. Issue Management : Review all assigned Ultimate customer issues daily, ensuring timely and accurate updates based on customer priority and business impact. Collaborate with Support Engineers and Management teams to ensure efficient resolution. Support Case Reviews : Lead regular support case reviews with the customer team, ensuring accurate prioritization of issues, visibility on progress, and clear next steps. Critical Issue Oversight : Take ownership of any critical support issues and provide ongoing personalized management and updates until resolution. Service Reviews : Contribute to the service review process, focusing on the performance of technical support services and identifying opportunities for improvement. Service Improvement Planning : Define and maintain a Service Improvement Plan (SIP), working closely with Support Delivery Managers to address areas for improvement and track progress against agreed actions. Root Cause Analysis (RCA) : Conduct customer-specific RCA analysis following significant events, providing official Customer Facing Statements with outcomes. Support Health Insights : Provide insights and data on the technical health of the customer, helping evaluate the overall effectiveness of support services. What You Need to Succeed: Business Insight : A deep understanding of balancing customer needs with Adobes business objectives, combined with strong problem-solving abilities and a forward-thinking approach. Results Focus : A proven ability to mentor and guide teams, focusing on long-term improvements rather than just short-term results. Influence and Leadership : Experience working with virtual teams across global organizations and effectively communicating with senior leadership in Sales, Consulting, and Engineering. Communication Skills : Strong written and verbal communication skills, with the ability to articulate ideas clearly and with passion. Capable of managing urgent C-level communications and developing resolution plans. Support Experience : Extensive experience supporting high-profile enterprise customers, with a strong passion for customer success and delivering premium service. Organizational Skills : Exceptional ability to prioritize, manage multiple tasks, and implement projects across various teams. Qualifications & Skills: A degree in Computer Science, Information Technology, Business Administration, or a related field is preferred. Experience in customer service, especially in managing enterprise-level accounts. Familiarity with digital marketing, ITIL principles, and incident management is advantageous. Ability to handle C-level communications and develop action plans to resolve issues. Work Hours : Full-time, US-based (EST & PST). This description presents the role in a comprehensive manner, highlighting both the responsibilities and the skills necessary for success. It outlines key tasks and expectations clearly, making it ideal for prospective candidates to understand whats required of them.

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Configuration Database & CI Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability. You will create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Additionally, you will collaborate with vendors and assist service management teams with issue analysis and resolution. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Proactively identify and resolve incidents and problems in business system components.- Create and implement Requests for Change (RFC) to enhance operational stability.- Update knowledge base articles to facilitate effective troubleshooting.- Collaborate with vendors to address technical issues.- Assist service management teams in analyzing and resolving issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Configuration Database & CI Management.- Strong understanding of ITIL framework.- Experience with incident and problem management processes.- Good To Have Skills: Knowledge of IT service management tools. Additional Information:- The candidate should have a minimum of 2 years of experience in Configuration Database & CI Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Project description Enterprise Technology Infrastructure, Platforms & Services (ETIPS) is leading the modernization of UnitedHealth Group legacy and on-prem landscape with a thoughtful migration to the cloud to help create more flexibility for speed and stability for end users. As the owner of ETIPS technology portfolio, we are exploring new ways of delivering these investments and seeking a strategic partnership to co-deliver and accelerate our ambitious and innovative agenda. Vendor will provide technology services for Core Technology components. Responsibilities Install/Maintain/Configure the Db2 software and related Db2 ISV software Experience automating process using zOSMF Experience recovering the Db2 environment in a Disaster Recovery environment Demonstrates knowledge in all areas of z System Db2 Software administration Designs and documents technical solutions required to support complex business system and/or integrations Generate documentation for use by Computer Operations as well as the Technical Help Desk z Systems Infrastructure/Platform lifecycle management (the lifecycle of Db2 Software from planning, through operation, and disposal or end-of-life) Install and support latest releases of Db2 software Experience applying all types of vendor Db2 software fixes: High-impact pervasive (HIPER) PTF Pre-requisite fix Co-requisite fix Technical Refresh requisite fix Distribution requisite fix Cumulative PTF packages Service packs Authorized Program Analysis Report (APAR) Program Temporary Fix (PTF) Break complex topics into meaningful pieces of information Sort through large amounts of data to assess for relevancy Seek out multiple sources to gather information Identify cause and effect relationships between known and unknown variables Evaluate quality processes and seeks opportunities to streamline Consider the customer experience, business impact and solution objective when managing risks and development and design of solutions Pro-actively identify patterns in issues and research root-cause to improve overall quality Holding self-accountable for meeting high performance standards and agreed upon commitments Taking responsibility for outcomes of actions and decisions Identify and analyzes options and selects course of action based on best fit with desired outcomes Monitor and analyze multiple systems and researching/proposing solutions to issues Skills Must have 5+ years of experience on TWS ( Mainframe or Distributed ) batch scheduling TWS batch scheduling with strong knowledge on TWS command line utility that includes Composer & TWS higher versions ( 9.3 and above ) 5+ years using Unix Basics 5+ years using ITIL Process Nice to have Any Certifications Other Languages EnglishC2 Proficient Seniority Regular

Skills : Data Governance Preferred qualification: Should be from Support background, should have very good understanding of ITIL process and Service Now tool. Helpful to have sufficient SQL knowledge to be able to understand queries is must. Good knowledge of Unix commands Excellent communication Should be extremely proactive and works well in a collaborative environment. Knowledge on data analysis is a plus

Dear All, Sword is hiring for ITSM Delivery Analyst- (Incident, Problem and Change Management specialist) !! (6 Months Contract) . Exp : 7+yrs NP : Immediate Work form Home - Remote Package: Negotiable ! JD : Job Description: 7+ years of experience working in ITSM role Ability to clearly write business documentation in a clear and concise manner Knowledgeable of incident, service request, problem, and change management Experience managing and implementing service improvement projects/plans desirable Advanced knowledge of the O365 Microsoft suite of applications Experience using IT Service Management tools such as Freshservice, Service Now, Remedy is a nice to have ITIL Foundation certification preferred. Responsibilities: Take ownership of major incidents ensuring the coordination of the resolving parties, providing timely and effective communication to stakeholders and post major incident reviews. Issue major incident management notices, work with internal technology teams, external vendors, and cross functional teams to facilitate restoration of services. Review and approve internal change requests, take part in and at times host weekly CAB (Change Advisory Board) calls, report on scheduled weekly changes to senior leadership. Provide reporting on service breaches and SLAs (Service Level Agreement) to stakeholders and senior leaders. Proactively monitor business critical applications and propose solutions to improve the processes and procedure of IT service delivery. Provide RCAs and Post-mortem reports for business stakeholders. Assist in the day-to-day operations across all ITIL Support processes (Incident, Major Incident, Change, Problem, Knowledge). Ensure the constant implementation of service improvements plans, providing guidance and content and working with resolution groups and service providers Work with other IT departments to gather service requirements for new or changed services. Participate in internal and external service review meetings, e.g., with external service providers. Identify, recommend, and participate (where appropriate) in implementing service improvements relating to ITSM operations. If interested please share me your resume to abinayak@swordgroup.in or Contact: Abinaya/whatsup - 9500053608

Hiring for VMware System Administrator Job Title: System Administrator Work Location: Pune, Maharashtra Experience Range: 68 Years Primary Skill: VMWare Job Description: We are looking for an experienced System Administrator with strong VMWare expertise and a solid background in managing Windows-based environments. The ideal candidate will also bring proficiency in data virtualization tools such as Denodo , along with hands-on scripting experience and solid troubleshooting capabilities across multiple IT systems. Key Responsibilities: Provide support for a high-paced data virtualization project involving Denodo . Manage and troubleshoot Windows Server environments (2003, 2008, 2012). Administer and maintain VMware infrastructure including ESXi hosts and vCenter. Work with server hardware, particularly HP Blade Servers . Develop and troubleshoot PowerShell scripts for Windows server automation. Provide Office 365 support in hybrid Exchange 2010 environments. Participate in OS migrations, estate-wide remediation projects, and infrastructure support. Conduct BCM/Isolation tests , system power-downs, and DR activities. Implement and manage Active Directory Services , Group Policy , DNS , AD FS , and AD LDS . Utilize Microsoft Identity Manager for identity and access management. Follow ITIL processes for incident, change, and problem management. Essential Skills & Qualifications: Hands-on experience with VMware virtualization platforms and tools. In-depth knowledge of Windows Server OS (2003/2008/2012). Strong skills in Active Directory , Group Policy , and Microsoft Exchange . Experience with Office 365 hybrid configuration and administration. Familiarity with server hardware (preferably HP blade servers). Experience in PowerShell scripting and automation. Excellent troubleshooting and analytical skills. Knowledge of ITIL Framework and practical exposure to production environments. Good to Have: Experience with Denodo or other data virtualization platforms . Exposure to identity federation and Microsoft IAM tools. Certifications in Microsoft, VMware, or ITIL are a plus.

: Job Title: Product Manager LocationPune, India Corporate TitleVice President Role Description The product manager for Database Services is responsible for managing Deutsche Banks strategic database products, ensuring alignment with the banks technical roadmap. This role involves capacity management, cost optimization, chargeback mechanisms, and driving future product development within the organization. The product management teams works closely with CIO application teams, engineering, self service teams and external product vendors to ensure efficient and strategic evolution of banks database landscape. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Prepare, maintain and update the roadmap for database products ensuring alignment with Deutsche Banks technical vision and communicate it to relevant stakeholders Ensure and report compliance of strategic database products with Deutsche Banks technical roadmap and broader CIO application database environments. Oversee capacity management and forecasting to optimize database platforms, cost efficiency, while ensuring transparency with the consumers. Prepare and maintain information material for different stakeholder groups - such as technical experts and management - on various communication channels Drive innovation in database product offerings by evaluating emerging technologies, platforms, and market trends. Setup a database consumer community and interact with them on a regular basis Work with product vendors to manage database related products, licensing and service agreements. Facilitate database refresh cycles, upgrades, patches under minimal disruption to operations while integrating this process into Deutsche Banks ITSM landscape Prepare the upcoming technical refresh for Oracle Cloud@Customer in close cooperation with all parties involved. Identify potentials for cost optimizations that can be realized in the technical refresh. Communicate the upcoming technical refresh activities to all parties involved on a regular basis Identify opportunities for adoption of new database solutions and future product enhancements along with potential cloud adoption for database offerings Your skills and experience Bachelor's degree from a recognized university focusing in computer science or an IT-related subject More than 10 years of experience in financial industry with minimum 3 years in managing database products. Demonstrated experience in database transformation projects is desired. Fair understanding of database technologies and its role in enterprise IT environments. First hand experiences with on prem and public cloud solutions are desirable Advanced knowledge in ITIL process framework Advanced knowledge in agile work methodology Ability to gather information from CMDB to cater to different requirements for analysing the estate within the organization. Excellent communication and stakeholder management abilities. Careful and accurate working methods, focus on a high quality, even in stressful situations Resilience, reliability, flexibility and team spirit Pronounced service orientation along with ability to work with multiple internal teams is essential. Strong analytical and problem-solving skills to evaluate database product offerings and infrastructure needs. How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

JOB RESPONSIBILITIES Below are key role and responsibilities for this position: Interact with L1 and keep run-books and Standard support operational procedures(SOP) up-to-date Perform Ad-hoc support tasks and prepare reports for business Troubleshoot all the new incidents/issues for which knowledge base is not available and escalated by L1 team Resolve the incidents/issues as per agreed SLA Address the service requests as per agreed SLA Follow the escalation process to escalate to L3 team or next level of support as per escalation metric if unable to resolve the issue within agreed time window Prepare the Incident post-mortem / RCA(Root cause analysis) report of incidents and share it with all the stakeholders within agreed timeline Perform the shift handover activities as per agreed SOPs Participate in problem management, change management, knowledge management, even management etc. Update knowledge base with new learnings, changes in resolution steps etc. in timely manner Ensure SLA/KPI (under control of L2 team like incident response time are met and collect/update data of it in required tools Help shift/team lead to prepare to various operational reports required by internal and external stakeholders Contribute to support reusable assets and internal knowledge sharing sessions Work to build-up skills for L3 support level Work on POC of different solutions, tools etc. POC Coordinate with L1 and L3 engineers (as per case requirement) on various issues, incidents, service requests, user queries, various changes in environment, various events etc. Work on automation of manual activities if possible and share the details of automation opportunities with L3 team Personal Attributes: Systematic problem-solving approach, coupled with effective communication skills and a sense of drive Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution Should be flexible to work in all shifts Ability to prioritize when under pressure SKILL REQUIREMENTS Must Skills Experience supporting and troubleshooting SFMC components Hands-on experience with Salesforce MDM for managing enterprise mobile devices. Ability to support device provisioning, policy enforcement, and remote troubleshooting . Knowledge of certificate-based authentication , secure app deployment , and clipboard/data protection policies . Digital Data Exchange (DDX): Experience with data integration and synchronization between SFMC, CRM, and third-party systems using DDX or similar frameworks. Ability to troubleshoot data flow issues , ensure data integrity , and support ETL processes . Familiarity with real-time data exchange protocols , API-based integrations , and compliance with data privacy regulations . Familiarity and working experience on ecommerce projects Working knowledge with ServiceNOW ITSM tool Knowledge of Production Support processes and procedures. Have ability to demonstrate functional and technical architecture knowledge and correlate between the two from past experiences Have good exposure of ITIL Processes like Incident Management, Problem Management, and Knowledge Management etc. Nice to have Skills Good understanding of Accessibility and comfortable using dev tool bar for debugging. Have some exposure of cloud technologies Have understanding of how cloud infrastructure is setup, applications are deployed, various services are setup and used etc. Have ability to understand the technical errors in the application log and understand the solutions provided by L3/Development teams at least at high level

!!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services.Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Designation:Helpdesk Lead Location:Lower Parel Experience:4+ Years contact:snehapawar@peshr.com/7021769496 Should have good communication skill (Verbal & Written) ITIL Knowledge or Certification

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity KEY S AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills

The Digital Experience Monitoring Engineer/Administrator role is to operate and performance-tune the digital experience monitoring platform based on Nexthink across the organization to ensure high levels of digital experience, asset management and security. This individual also participates in the planning and implementation of policies and procedures to ensure monitoring efficiency, and maintenance that is consistent with company goals, industry best practices, and regulatory requirements A Certified Nexthink consultant or competent professional with around 6 years of IT experience including 4+ years of extensive experience in Monitoring Tools & PowerShell scripting along with ITIL process like Incident Management, Problem Management and Change Management. Accountable for on-going Nexthink operations for the customer service monitoring, investigations, and remediation plans preparation/execution. Perform Trend analysis of workplace related business problems, identify top few incidents and work with respective teams/individual to minimize the incidents. Detect and indicate the possible root cause of proactive incidents that the monitoring tool flags. Accountable for maintenance of Customer Nexthink infrastructure, release management, capacity management etc. Manage and operate Nexthink tool daily which includes Nexthink analytics, proactive monitoring, create investigations, campaigns, surveys, Dashboards, reports, engage the end-user to help fixing the problem proactively, troubleshoot and perform the Root cause analysis, make sure the defined KPIs are met, automate wherever possible.Maintain Nexthink healthy operations in terms of product upgrades and healthy consoles Provide actionable insights to customers and automation opportunities. Develop metrics, dashboard/scorecard/reports for insights and data visualization overseeing Nexthink service production plan, based on Change & Maintenance Calendars (CMC), forecasts and historical data. Work on taking corrective actions based on the Customer satisfaction surveys. Work on the service improvement programs. Identify area of automation for issues being reported and able to develop customized scripts based on PowerShell/ other scripting language to automate manual tasks Develop Remote Actions based on Windows PowerShell and advanced Nexthink Scores based on XML Provide new insights to integrate Platform with existing solutions and internal processes; work against a set of Service Levels (SLs) Implement and maintain Nexthink tool interface integration for e.g., ServiceNow, chatbot. Effort estimation/reviews on need basis for new projects, Training of new team members and Able to work on Knowledge acquisition and updates to related documents. Train and support other services in the functionalities of the platform (Nexthink) Engage with platform partners to enhance tool functionalities &/or to address issues with the tool. Analysis customer needs, goals, strategic plans, and constraint to advice the best possible use of Platform (Nexthink). Maintains and protects confidentiality about all aspects of Customers. Adheres to Code of Conduct and Mission and Value statements. Maintenance of role and access management of the platform (Nexthink) Responsible for installation and configuration of Nexthink on Modern Workplace clients Understand how various components works in end user environment Antivirus, malware protection, desktop deployment, software distribution, client server applications, network environment etc., Should have hands on experience in troubleshooting windows 7/windows 10 clients for issues and understand the architecture of Windows clients. Exp - 3-5 years, Band - B2, Location - Bangalore, CBR - 110K Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: UxM - NexThink. Experience3-5 Years.

10+ Years of overall experience in support and development. Primary: - QlikSense and NPrinting - Qlik Admin - Analytical Thinking Good to have skills in: - Power BI knowledge - Dashboard Building - Data Engineering - ETL Knowledge Roles and responsibilities: Provide 24x7 production support and enhancement including weekends/holidays and ready to work in multiple shifts in rotation. Fix defects, work on functionality enhancement (Change Request (CR)), follow ITIL process (Incident Management, Problem Record, Request task, Change Management requests) - Do unit and functional testing for Change Request (CR), Document requirement, HLD, LLD, Coding, Unit test case, traceability matrix and Go-live document. Own the delivery, handle customer communication, attend daily call and share support and development tasks status, Need to do Go live support & post production support, should possess good analytical skill, should work independently, demonstrate excellent written and oral communication skills, ability to work on own initiative, self-motivated, ability to work well under pressure, should be ready to learn new technology as per the demand from the customer Coaching the team in technical and non-technical areas, review the team deliverables and lead the team to meet or exceed customer expectations, foresee the challenges and enable the team accordingly. Be an enabler to reporting manager and align with account/organization demands, ability to engage at senior level leaders, encourage team to cross-train and implement CSI

Req ID: 324925 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Cloud Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Preferred Experience: Solid understanding of cloud computing, networking, and storage principles with focus on Azure. Cloud administration, maintenance, and troubleshooting experience. Willing to work on multiple cloud platforms. Independently work on issue resolutions, service requests and change requests following the ITIL process. Exposure to container deployments and container orchestration tools. Should have good experience in troubleshooting cloud platform level issues. Strong scripting skills. Experience in IaC and automated deployments using Azure pipelines or Terraform is a required. Ability to work closely with senior managers / consultants on new project requirements & should independently work on technical implementations. Able to work on On-Call rotations and provide shift hours support at L2 level Able to work independently in a project scenario and do POCs Experience in updating KB articles, Problem Management articles, and SOPs/Run-books Passion for delivering timely and outstanding customer service Able to Help Level 1 staff in support Great written and oral communication skills with internal and external customers Basic Qualifications: 6+ years of overall operational experience 4+ years of Azure/AWS experience 3+ years of experience working in a diverse cloud support environment in a 24*7 production support model 1+ years DevOps/scripting/APIs experience Preferred Certifications: Azure Administrator Associate and/or Expert certification is preferred. DevOps / Terraform certification is a plus Four Year BS/BA in Information Technology degree or equivalent experience

ITIL framework knowledge and operational experience in Change Management & Release Management. Worked as Change and Release Coordinator Coordinate Change & Release planning and Participate in CAB meetings to discuss release scope and/or roadblocks Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes Good Communication skills - Verbal and Written Mandatory Skills: Process Advisory. Experience3-5 Years.

Role & responsibilities POSITION OBJECTIVE: The objective of this role is to document and maintain end to end IT processes. To engage with IT functional owners and ensure that documentation is up to date and available for all users. To provide clarity and direction on all IT Processes and facilitate best practice. KEY RESPONSIBILITIES: Design new processes and develop standard work and redesign of IT processes to improve operational efficiency. Analyze, implement, and update processes so as to ensure company goals are met. Analyze the effectiveness of current process in order to develop strategies to improve workflow effectiveness. Collaborate with IT teams to make sure that all the essential design specifications are documented and implemented with accuracy. Determine critical root cause analysis to drive strategic change to improve the current process environment. Train and guide the team on process design improvements. Ensure full integration of all IT process and linkage to best practices. Provide technical and analytical support on various process strategies. Support Team in Internal assessments and closure of observations. Publishing process KPI and overall process health check. Manage multiple projects or initiatives at one time. Team management and must win attitude in matrix organization Preferred candidate profile Technical Skills and Capabilities (Primary - Must have) 8+ years experience on IT Processes designing, documentation and maintenance Should have worked in process mature production environments handling 24x7 support Vendor / Partner Management skills Technical Skills and Capabilities (Secondary - Nice to have) Certification : ISO 27001, ISO 22301

Date 20 Jun 2025 Location: Bangalore, KA, IN Company Alstom Req ID:488286 We create smart innovations to meet the mobility challenges oftoday and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric busesand driverless trains, as well asinfrastructure, signalling and digital mobility solutions. Joining us meansjoininga truly global community ofmore than38 900 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact. OVERALL PURPOSE OF THE ROLE: The primary responsibility of the specialist Partner Governance is to ensure Partner governance for Strategic partners, Editors and other service lines governance is defined, scheduled and follow up on actions related Information Security. Making sure identify prioritize and build/follow up along with relevant stake holders action plans and get these actions executed and presented to leadership along with relevant stake holders. The Sspecialist partner Governance will work closely with Design Authority, Solution Architects, IS Design,IS&T operations and Business teams, Editors, project and program team, stratagic partners to manage security of the organization at right level. RESPONSIBILITIES: To schedule and maintain Partner Governance meetings along with MOM and action plan To schedule internal and Strategic partners governance along with relevant stake holders and drive actions of information security To schedule governance with Editors and service line owners with pre defined Agenda and actions tracking that are related Information security work closely with Sourcing, Contract Management team and internal stake holders to look at SLA, KPI, contractual changes required and get this aligned and updated in contract documents TECHNICAL COMPETENCIES & EXPERIENCE To be considered for this role, candidate need to demonstrate the following skills experience and attributes: Bachelors/Masters degree in Engineering/Technology or related field Minimum 6-8 years of relevant IT experience Solid understanding of ITIL process framework Must understand and have worked in an operational environment such as a NOC or SOC for 2 4 years Proven planning, prioritization, and organizational skills Demonstrated drive for continuous learning, results orientation, and teamwork Ability to drive change through innovation & process improvement Ability to manage Governance, Reporting and drive action items with customers and crossfunctional peers Proven crisis management skills Professional & concise communication (written & verbal) Ability and flexibility to adapt to change, including shifting and competing priorities Demonstrated ability to be a big picture thinker, strategist, and long term planner Strong analytical skills with demonstrated problem solving ability Project management skills with a proven ability to design workable solutions will be an added advantage An agile, inclusive and responsiblecultureis the foundation of ourcompanywhere diverse people are offered excellent opportunities to grow, learn and advanceintheir careers.We are committed toencouragingour employeesto reach their full potential,while valuing and respecting them as individuals. Job Type:Experienced

6+ yrs of exp. in Hyper-v cluster,MS cluster Administration,Hyper-V replication,S2D cluster, Azure stack HCI,Networking,Performance Tuning,Patch Management,Windows Upgrades into production environment,including customer facing/customer support roles.

We re on a mission to change the future of clinical research. At Perceptive, we help the biopharmaceutical industry bring medical treatments to the market, faster. Our mission is to change the world but to do this, we need people like you. Apart from job satisfaction, we can offer you: HEALTH: - Medical plan for you and your dependents. - Personal Accident Insurance - Life Insurance - Critical illness cover WEALTH: - Salary structure and Flexi basket - Provident fund of 12% - Gratuity scheme YOURSELF: Internal growth and development programs & trainings Key Responsibilities Administration & Support Administer and support the Microsoft 365 environment, including Entra ID, Exchange Online, SharePoint Online, Teams, OneDrive, Intune and other M365 services. Manage user accounts, permissions, and access control, including conditional access policies. Implement and enforce M365 security policies. Provide technical support and training to end-users. Scripting & Automation Develop and maintain PowerShell scripts and Power Automate flows to automate administrative tasks and improve efficiency. Utilize M365 APIs for advanced scripting and integration with other systems. Monitor system performance and manage updates through automated processes. ITIL Process Adherence Implement ITIL best practices for incident, problem, and change management within the M365 environment, adhering to overarching IT Service Management SOPs and manuals. Ensure data backup and disaster recovery plans are in place and regularly tested. Maintain documentation of configurations, processes, and procedures. Security Compliance Ensure compliance with organizational security policies and industry regulations. Conduct regular security assessments and audits. Implement data loss prevention (DLP) and information protection measures. Tracking & Notification Monitor and track changes in the M365 roadmap to stay informed about upcoming features and updates. Manage and respond to notifications from the M365 Message Center, ensuring relevant stakeholders are informed of any changes or issues. Assess the impact of roadmap changes and Message Center notifications on the organization and plan accordingly. Perform proactive maintenance according to the latest Microsoft and industry guidance. Collaboration & Communication Work closely with other IT teams to ensure seamless integration and support of M365 services. Communicate effectively with stakeholders to understand requirements and provide solutions. Participate in cross-functional projects and initiatives. Other Carryout any other reasonable duties as requested. Functional Competencies (Technical knowledge/Skills) Extensive knowledge of Microsoft 365 services and administration Excellent interpersonal, verbal and written communication skills. A flexible attitude with respect to work assignments and new learning. Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail. Ability to identify and implement process improvements. Experience, Education, and Certifications Proven experience as an M365 Administrator or similar role. Extensive knowledge of Microsoft 365 services and administration. Proficiency in PowerShell scripting and experience with M365 APIs. Strong understanding of ITIL processes and best practices. Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills. Relevant certifications such as Microsoft 365 Certified: Enterprise Administrator Expert or ITIL Foundation. English: Fluent. Come as you are. Were proud to be a Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We re on a mission to change the future of clinical research. At Perceptive, we help the biopharmaceutical industry bring medical treatments to the market, faster. Our mission is to change the world but to do this, we need people like you. Apart from job satisfaction, we can offer you: HEALTH: - Medical plan for you and your dependents. - Personal Accident Insurance - Life Insurance - Critical illness cover WEALTH: - Salary structure and Flexi basket - Provident fund of 12% - Gratuity scheme YOURSELF: Internal growth and development programs & trainings Key Responsibilities Administration & Support Administer and support the Microsoft 365 environment, including Entra ID, Exchange Online, SharePoint Online, Teams, OneDrive, Intune and other M365 services. Manage user accounts, permissions, and access control, including conditional access policies. Implement and enforce M365 security policies. Provide technical support and training to end-users. Scripting & Automation Develop and maintain PowerShell scripts and Power Automate flows to automate administrative tasks and improve efficiency. Utilize M365 APIs for advanced scripting and integration with other systems. Monitor system performance and manage updates through automated processes. ITIL Process Adherence Implement ITIL best practices for incident, problem, and change management within the M365 environment, adhering to overarching IT Service Management SOPs and manuals. Ensure data backup and disaster recovery plans are in place and regularly tested. Maintain documentation of configurations, processes, and procedures. Security Compliance Ensure compliance with organizational security policies and industry regulations. Conduct regular security assessments and audits. Implement data loss prevention (DLP) and information protection measures. Tracking & Notification Monitor and track changes in the M365 roadmap to stay informed about upcoming features and updates. Manage and respond to notifications from the M365 Message Center, ensuring relevant stakeholders are informed of any changes or issues. Assess the impact of roadmap changes and Message Center notifications on the organization and plan accordingly. Perform proactive maintenance according to the latest Microsoft and industry guidance. Collaboration & Communication Work closely with other IT teams to ensure seamless integration and support of M365 services. Communicate effectively with stakeholders to understand requirements and provide solutions. Participate in cross-functional projects and initiatives. Other Carryout any other reasonable duties as requested. Functional Competencies (Technical knowledge/Skills) Extensive knowledge of Microsoft 365 services and administration Excellent interpersonal, verbal and written communication skills. A flexible attitude with respect to work assignments and new learning. Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail. Ability to identify and implement process improvements. Experience, Education, and Certifications Proven experience as an M365 Administrator or similar role. Extensive knowledge of Microsoft 365 services and administration. Proficiency in PowerShell scripting and experience with M365 APIs. Strong understanding of ITIL processes and best practices. Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills. Relevant certifications such as Microsoft 365 Certified: Enterprise Administrator Expert or ITIL Foundation. English: Fluent. Come as you are. Were proud to be a Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.