127 Itil Process Jobs - Page 3

Overview Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software development practices for customizations to the platform and applications. Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via 'stories.' Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised, and to deliver to written requirements Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability. Secondary Skills Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff Consultative and analytical approach Real world exposure to cloud technologies and S-a-a-S Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas. Responsibilities Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software development practices for customizations to the platform and applications. Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via 'stories.' Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised, and to deliver to written requirements Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability. Secondary Skills Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff Consultative and analytical approach Real world exposure to cloud technologies and S-a-a-S Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas. Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software development practices for customizations to the platform and applications. Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via 'stories.' Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised, and to deliver to written requirements Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability. Secondary Skills Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff Consultative and analytical approach Real world exposure to cloud technologies and S-a-a-S Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.

Req ID: 324967 We are currently seeking a Senior Cloud Engineer to join our team in Bangalore, Karntaka (IN-KA), India (IN). Senior Cloud Engineer - Grade 8 - At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Preferred Experience: "¢ Solid understanding of cloud computing, networking, and storage principles with focus on Azure. "¢ Cloud administration, maintenance, and troubleshooting experience. Willing to work on multiple cloud platforms. "¢ Independently work on issue resolutions, service requests and change requests following the ITIL process. "¢ Exposure to container deployments and container orchestration tools. "¢ Should have good experience in troubleshooting cloud platform level issues. "¢ Strong scripting skills. Experience in IaC and automated deployments using Azure pipelines or Terraform is a required. "¢ Ability to work closely with senior managers / consultants on new project requirements & should independently work on technical implementations. "¢ "¢ Able to work on On-Call rotations and provide shift hours support at L2 level "¢ Able to work independently in a project scenario and do POCs "¢ Experience in updating KB articles, Problem Management articles, and SOPs/Run-books "¢ Passion for delivering timely and outstanding customer service "¢ Able to Help Level 1 staff in support "¢ Great written and oral communication skills with internal and external customers Basic Qualifications: "¢ 6+ years of overall operational experience "¢ 4+ years of Azure/AWS experience "¢ 3+ years of experience working in a diverse cloud support environment in a 24*7 production support model "¢ 1+ years DevOps/scripting/APIs experience Preferred Certifications: "¢ Azure Administrator Associate and/or Expert certification is preferred. "¢ DevOps / Terraform certification is a plus "¢ Four Year BS/BA in Information Technology degree or equivalent experience

Req ID: 324966 We are currently seeking a Senior Cloud Engineer to join our team in Bangalore, Karntaka (IN-KA), India (IN). Senior Cloud Engineer - Grade 8 - At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Preferred Experience: "¢ Solid understanding of cloud computing, networking, and storage principles with focus on Azure. "¢ Cloud administration, maintenance, and troubleshooting experience. Willing to work on multiple cloud platforms. "¢ Independently work on issue resolutions, service requests and change requests following the ITIL process. "¢ Exposure to container deployments and container orchestration tools. "¢ Should have good experience in troubleshooting cloud platform level issues. "¢ Strong scripting skills. Experience in IaC and automated deployments using Azure pipelines or Terraform is a required. "¢ Ability to work closely with senior managers / consultants on new project requirements & should independently work on technical implementations. "¢ "¢ Able to work on On-Call rotations and provide shift hours support at L2 level "¢ Able to work independently in a project scenario and do POCs "¢ Experience in updating KB articles, Problem Management articles, and SOPs/Run-books "¢ Passion for delivering timely and outstanding customer service "¢ Able to Help Level 1 staff in support "¢ Great written and oral communication skills with internal and external customers Basic Qualifications: "¢ 6+ years of overall operational experience "¢ 4+ years of Azure/AWS experience "¢ 3+ years of experience working in a diverse cloud support environment in a 24*7 production support model "¢ 1+ years DevOps/scripting/APIs experience Preferred Certifications: "¢ Azure Administrator Associate and/or Expert certification is preferred. "¢ DevOps / Terraform certification is a plus "¢ Four Year BS/BA in Information Technology degree or equivalent experience

As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer Driving the internal audits, define and drive service improvement programs based on the external audit findings Report the Customer on all Process areas as per the Contractual agreements.

Excellency in ITIL Process + ITSM + ITAM Supervise, guide, and mentor a team of infrastructure engineers and support staff. Provide technical leadership and act as a point of escalation for complex infrastructure issues.

Join Our Journey at VuNet At VuNet, were at the forefront of developing an innovative Business Observability platform. Our approach integrates big data and machine learning to revolutionize how customer journeys are monitored and user experiences enhanced. Our cutting-edge solutions are transforming digital payment experiences for major financial institutions, fostering financial inclusion nationwide. In our dynamic environment, we encourage our teams to tackle challenging customer and business issues. We value creativity and efficiency, rapidly transforming brilliant ideas into exceptional products that our customers adore. Our approach is grounded in teamwork, with cross-functional groups delving into details and engaging in constructive debates, all united by our mission to establish VuNet as a leader in the tech product industry. What You Can Make Happen We are looking for smart, self-motivated people with excellent communication skills to join our Customer Operations Team as Observability Engineers. Work with customers to understand their Business, application and IT landscape to design and deliver solutions for unified visibility, monitoring and analytics. Are you ready to be a part of VuNets trailblazing team? Join us and contribute to making a positive impact on the world. Roles & Responsibilities Excellent verbal / Written communication (Added Written as well) and good attitude. Flexible to work in shifts that includes night shift Basic understanding of process and importance of it along with managing reports/documentation. Experience in working at NOC / Command Centre driven using SLA , Experience in ITIL Incident Management and Major / P1 incident management Fluency in MS Excel, power-point is required. Skills & Experience Preference to the candidates who have experience in NOC monitoring tools such as (ITOM, ITSM) as L1 resource. Willingness to learn new technologies and upgrade themselves as and when required. Understanding of infrastructure and flow, how all the components work hand in hand (Network, server, application and database). Educational Qualifications: Must have completed Three-year undergraduates such as Bachelors of Science or Bachelors of commerce with minimum 2 years of work experience. Good to Have Skills & Attributes Good verbal and written communication skills to connect with customers at varying levels of the organization. Ability to operate independently and make decisions with little direct supervision. Additional Information Should be open to work in 24*7 shifts. Benefits 100% Health Coverage of Medical insurance along with family. Financial protection on disability, Life and accidental death for the employee. 100% Parents Coverage for Medical insurance. Mental wellness programs, and counseling with 1:1 sessions. Our Culture VuNet believes in delivering WoW through service. VuNet supports career development programs to expand our People skills and enhance the expertise with various training programs. VuNet advocates open culture by having transparency, inclusivity, adaptability, and collaboration with an environment that fosters employee satisfaction, motivation, and trust, and also having an open communication, collaboration, and innovation within the teams.

Must Have Strong work Experience as a Denodo Administrator Experience in T-SQL programming languages. Experience working in Denodo v 6 and Denodo v 8. Strong knowledge on ITIL Process. Excellent Analytical, Debugging, Communication & Reporting Skills. Good to Havve Knowledge on Clustering & Load Balancing, platform upgrade. Experience in Control-M, Service Now, Azure DevOps. DomainBanking. Roles & Responsibility: RoleDenodo Administrator Responsible for Monitoring, Cache & DB Refresh, DB connection changes, Access provisioning, Proactive Prevention of Disk, Space Issues. Responsible for Automation of Memory & SQL Alerts Excellent communication skill and should work directly with customer. Need to work on Shift to Provide Support

What you will do As a Specialist Software Engineer, you will join a collaborative team developing and implementing the next generation of safety platforms and supporting existing & future technologies. In this role, you will be responsible for designing, developing and deploying complex software solutions, and mentoring junior developers. You will work closely with the business and cross functional teams to develop high-quality, scalable and sustainable solutions. Roles & Responsibilities: Design, develop and deploy solutions to support pharmacovigilance systems. Develop and maintain solutions to enhance adverse event intake / distribution ensuring consistency and accuracy across systems related to adverse events/product complaints Overall accountability of technical implementation aspects of projects including planning, architecture, design, development, and testing to follow Information Systems Change Control and GxP validation process. Work with partners to identify and prioritize system enhancements and new functionalities to meet evolving business needs of safety systems. Develop innovative solutions using generative AI technologies including large language models (LLMs) like Open AI GPT for enhanced decision making and drive efficiency Using strong rapid prototyping skills, quickly translate concepts into working code. Conduct code reviews to ensure code quality and consistency to standards. Create and maintain documentation on software architecture, design, deployment, disaster recovery, and operations. Identify and resolve technical challenges effectively. Stay informed about industry developments, emerging trends, and standard practices relevant to systems and processes Find opportunities for automation and process improvements within drug-safety ecosystem. Collaborate with the delivery and platform teams to ensure that the applications are aligned with approved architectural and development guidelines. Maintain knowledge of market trends and developments in web application development frameworks and related and new technologies to provide, recommend, and deliver standard methodology solutions. Responsible for supporting technical root cause analysis and work with software vendors to resolve Pharmacovigilance systems related issues. What we expect of you Basic Qualifications and Experience: Masters degree with 4 to 6 years of experience in Computer Science, software development or related field Or Bachelors degree with 6 to 8 years of experience in Computer Science, software development or related field Or Diploma with 10 to 12 years of experience in Computer Science, software development or related field Functional Skills: Must-Have Skills: Hands-on Expertise in database programming languages, data modelling concepts, using SQL and Databricks. Experienced in one or more general programming languages, including but not limited to: Python or JavaScript Experienced with reporting tools such as Power BI, Tableau,.. Working knowledge of PV terminologies and Regulatory compliance. Excellent problem-solving skills and a commitment to resolving challenges. Extensive experience with SDLC. Collaborative spirit and effective communication skills to seamlessly work in a cross-functional team. Experience with Application Programming Interface (API integrations) such as MuleSoft and Extract Transform Load (ETL tools) as Informatica platform, and Databricks. An ongoing commitment to learning and staying at the forefront of AI/ML advancements. Outstanding ability to explain technical concepts to non-technical clients. Knowledge with ITIL process Support technical implementation aspects of projects including planning, architecture, design, development, and testing to follow Information Systems (IS) Change Control and GxP validation process Good-to-Have Skills: 3+ years of experience COTS Pharmacovigilance Platforms (for example Argus) is a plus or other safety database. Experienced in managing GxP systems and implementing GxP projects Experienced with Cloud Technology such as AWS, Azure Knowledge of Artificial Intelligence (AI), Robotic Process Automation (RPA), Machine Learning (ML), Natural Language Processing (NLP) and Natural Language Generation (NLG) automation technologies with building business requirements. Professional Certifications: Certified SAFeAgile Software Engineer SAFe for Teams certification (preferred) Soft Skills: Strong verbal and written communication skills Excellent analytical and problem-solving skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to deal with ambiguity and prioritize Team-oriented, with a focus on achieving team goals Ability to influence and drive to an intended outcome and hold peers accountable, and work effectively with global, virtual teams Ability to hold peers accountable to commitments

POSITION TITLE (ENGLISH) Change Manager REPORTING TO IT Program Technical Director REPORTING LOCATION Brussels WORKING LOCATION Vietnam/India/Romania/Brazil WORKING LANGUAGE English NUMBER OF FTEs UNDER RESPONSIBILITY: Job Summaryto strengthen its service team, a strategic LIMS Program is looking for its Change Manager in the context of a worldwide rollout (targetmore than 300 instances). The IT Change Manager is responsible for overseeing and managing the change management process within Eurofins Group for a set of Business Applications along with its underlying infrastructure. This role ensures that standardised methods and procedures are used for efficient and prompt handling of all IT changes, minimising the impact of change-related incidents on service quality and improving the day-to-day operations of the organisation. Key Responsibilities Develop and implement IT change management strategies, policies, and procedures. Coordinate and chair Change Advisory Board (CAB) meetings. Evaluate change requests for risk, impact, and resource requirements. Ensure all changes are properly documented, approved, scheduled, and communicated. Monitor and report on the progress of change implementation. Collaborate with IT teams, project managers, and business stakeholders or representatives, to ensure successful change deployment. Maintain the change schedule/calendar and ensure minimal disruption to services and avoid conflicts. Conduct post-implementation checks and reviews and ensure lessons learned are documented. Ensure compliance with ITIL best practices. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience in IT change management or a similar role. Strong understanding of ITIL framework (ITIL certification preferred). Excellent organisational, communication, and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. Strong analytical and problem-solving abilities. Experience with ITSM tools (ServiceNow, BMC Hellix). What We Offer: Opportunity to develop and scale a world class IT product, for use in worldwide laboratories. Our code impacts life and makes world healthier and safer place to live. Be a part of an ambitious IT solutions program, with an opportunity to fast-track career as a high performer. A launch pad into various opportunities and a chance to become part of international team of professionals.

We are looking for a skilled System / Middleware Administrator with 5 years of experience in managing middleware platforms. The ideal candidate will have strong experience in administering Linux/Windows servers along with middleware tools such as IBM App Connect, IBM API Connect, IBM WebSphere and IBM MQ. Key Responsibilities: Install, configure and maintain middleware platforms such as IBM App Connect, IBM API Connect, IBM WebSphere and IBM MQ. Manage OS-level tasks for Linux/Unix/Windows servers including updates, monitoring and troubleshooting. Provide operational support for deployment, configuration and maintenance of enterprise applications. Monitor system and middleware performance and perform root cause analysis for issues. Work closely with customers, developers and support teams for environment setup and issue resolution. Handle backup, restore, patching and security hardening tasks. Maintain documentation of systems, middleware configurations and support procedures. Ensure compliance with IT security policies and audit requirements. Participate in on-call support and respond to incidents and outages. Good understanding of networking, firewalls, SSL, DNS and load balancing. Preferred Certifications: Red Hat Certified System Administrator (RHCSA) IBM Certified System Administrator ITIL Foundation Certification Should be open to travel / relocate (as per business demands) The selected candidate will be going to work as IBM Integration Admin. Selection Procedure: 1st Round Technical Interview - Level -1 2 nd Round Technical Interview - Level - 2 Final Round Management Round Interested Candidates please share your profile to hr@pronteff.com / divya.namburi@pronteff.com

Role:Team Lead Service Desk Exp:Min 4Years as Technical Support Lead Skill:Active Directory,Service Desk,Serviecnow,Int.Voice Support Bud:Upto 9 LPA Loc:Bangalore,Pune 5 Days Working 2 Days off/Rotational US Shift Naman8890377950/naman.ghrs@gmail.com

Job Information Job Opening ID ZR_1941_JOB Date Opened 08/05/2023 Industry Technology Job Type Work Experience 4-6 years Job Title Denodo Admin City Chennai Province Tamil Nadu Country India Postal Code 600089 Number of Positions 5 Must Have Strong work Experience as a Denodo Administrator Experience in T-SQL programming languages. Experience working in Denodo v 6 and Denodo v 8. Strong knowledge on ITIL Process. Excellent Analytical, Debugging, Communication & Reporting Skills. Good to Have: Knowledge on Clustering & Load Balancing, platform upgrade. Experience in Control-M, Service Now, Azure DevOps. DomainBanking. Roles & Responsibility: RoleDenodo Administrator Responsible for Monitoring, Cache & DB Refresh, DB connection changes, Access provisioning, Proactive Prevention of Disk, Space Issues. Responsible for Automation of Memory & SQL Alerts Excellent communication skill and should work directly with customer. Need to work on Shift to Provide Support check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Role & responsibilities Excellent Communication skills Driving the efficiency and effectiveness of the incident management process Producing management information, including KPIs and reports Monitoring the effectiveness of incident management and making recommendations for improvement Developing and maintaining the incident management system Driving, developing, managing and maintaining the major incident process and associated procedures Reviewing and auditing the process Ensuring that all IT teams follow the incident management process for every incident Preferred candidate profile

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft 365 Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : BE or Equivalent Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Microsoft 365 system or application. Your dedication to quality and exceptional communication skills will be crucial in keeping our world-class systems running smoothly. With your deep product knowledge, you will accurately define client issues and design effective resolutions. Your typical day will involve providing technical support, troubleshooting system or application issues, and ensuring client satisfaction. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure timely resolution of client issues and maintain high client satisfaction. Troubleshoot and resolve system or application issues reported by clients. Collaborate with cross-functional teams to address complex technical challenges. Contribute to the continuous improvement of support processes and procedures. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft 365. Strong understanding of cloud-based technologies and applications. Experience in troubleshooting and resolving technical issues. Excellent problem-solving and analytical skills. Good To Have Skills:Experience with ITIL framework. Familiarity with ticketing systems and incident management processes. Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft 365. This position is based at our Pune office. A BE or Equivalent degree is required. Qualification BE or Equivalent

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Collaborate with cross-functional teams to enhance system performance. Document client issues and resolutions for future reference. Stay updated on industry trends and best practices. Professional & Technical Skills: Must To Have Skills:Proficiency in Configuration Database & CI Management. Strong understanding of ITIL framework. Experience in incident and problem management processes. Knowledge of IT service management tools. Hands-on experience in configuration management tools. Additional Information: The candidate should have a minimum of 3 years of experience in Configuration Database & CI Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication with clients. Implement best practices for service desk management. Continuously improve service desk processes. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management. Strong problem-solving skills. Excellent communication skills. Good To Have Skills: Experience with ITIL framework. Additional Information: The candidate should have a minimum of 5 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Your typical day will involve ensuring smooth operations and timely delivery of services to meet service level agreements. Roles & Responsibilities: Perform daily VDI administration, maintenance and upgrades including service packs, patches, hot fixes, and security configurations Experience in Creation and maintenance of VDI master images Experience in Creation and maintenance of Desktop pools Monitor for performance and monitor event alerts and take appropriate action Must have an extensive working experience with Citrix Provisioning Services 7.x (PVS) or Machine Creation Services (MCS) in a VDI environment Windows Patch Management in VDI environment Implement new desktop systems according to documented plans and published change control processes Citrix Experience - Experience in networking field including Citrix Administration. Proficient in Windows Server (2012/2016/2019). PowerShell Scripting Configuring and Managing Citrix Storefronts. Build, manage, and troubleshoot multiple large Active Directory environments Citrix Product upgradation and Migration tasks including hotfix management Should have knowledge and experience about the Citrix Secure Gateway and Citrix access gateway Should have knowledge and experience on Active Directory, DNS and DHCP Concepts Should have knowledge and experience on Citrix Printing Professional & Technical Skills: Technical Skills Hands-on experience on Public Cloud:AzureAzure WVD, Citrix Excellent understanding of Azure WVD. Excellent understanding of Azure Fundamentals Excellent understanding of Citrix Cloud/On-premises Virtual Apps & Desktops. Good in Administration of WVD. Good in Administration of Citrix. Excellent understanding of different flavours of VDI(like pooled VDIs, dedicated VDIs). Excellent understanding trouble-shooting skills in above areas. Excellent understanding on ITIL process with managing requests, incidents, change and problem Working knowledge on FSlogix is added advantage. Good to have below certifications: AZ-140 Configuring and operating Windows Virtual Desktop on Microsoft Azure AZ-900:Microsoft Azure Fundamentals Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure (1Y0-150) Additional Information: Bachelor's degree Exposure and working level knowledge of working with and interfacing to global delivery teams Good business judgment, a comfortable, open communication style, and a willingness and ability to work with customers and teams. Strong service attitude and a commitment to quality. Willing to work in 24x7 model. Relevant Work Experience:6 Years Qualifications 15 years full time education

Job Title : Incident Manager Location State : Karnataka Location City : Hyderabad Experience Required : 4 to 6 Year(s) Shift: 24/7 Work Mode: Onsite Position Type: Contract Openings: 3 Interested candidate share there updated resume sangeeta.t@varite.com For more information contact sangeeta @ 8929376486 Company Name: VARITE INDIA PRIVATE LIMITED About The Client: An American multinational computer technology company headquartered in Austin, Texas, United States. A global technology provider offers a comprehensive suite of software solutions, encompassing a flagship relational database management system, enterprise resource planning, customer relationship management, and cloud services. Additionally, the company delivers middleware products, business intelligence tools, and industry-specific applications, addressing diverse business needs worldwide. As a key player in application development, it stewards a widely utilized programming language. These software solutions cater to businesses across various industries and are widely adopted for scalability, security, and innovation. About The Job: Experience in the field of ITIL Service Management, Incident Management Experience handling Tickets & Ticketing tools Maintain, monitor and manage mission critical servers and applications in a mission critical 24x7 environment Manage applications in multi-server Windows, Linux, and Oracle environment, requiring limited or no downtime Qualifications: B.TECH/ M.TECH/ MCA/ BCA How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post. Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. Unlock Rewards: Refer Candidates and Earn. If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE. Exp Req - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000 About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Job Title: Monitoring/NOC Engineer Location: Cadence Design Systems, Bangalore. Reports To: Sr. IT Manager Job Overview: IT Monitoring Engineer will be responsible to support the monitoring infrastructure in delivering and maintaining the system management event monitoring capabilities. Monitoring Engineer will work in cooperation with Technical and Operational staff ensuring that monitoring capabilities are conformal with operational needs. Key Responsibilities: • Drive P1/P2 calls as needed. • Monitor and maintain global infrastructure; telecommunications circuits, routers, network devices, servers, storage etc. using industry standard tools Monitor applications and services; URLs, applications, middleware for potential issues and risks etc. using industry standard tools. • Respond to alerts and risks following established procedures to ensure customer SLAs are maintained. • Log, Report and Escalate service incidents and risks to specialists using standard ITSM tools and procedures. • Work shifts as allocated to ensure 24 x 7 x 365 cover for services. • Communicate with internal business users as required to provide ongoing notifications of service risks and issues Role Summary. • Management of high risk or critical incidents ensuring each is evaluated accurately and escalated quickly to the appropriate 2nd or 3rd line team for analysis or resolution. • Coordinate and manage relationships with other support teams to ensure highest possible service availability and facilitate the communication of service status updates in an effective and timely manner. • Act as a first point of escalation for advanced, high severity or difficult issues for L1 where you will have an active role in guiding and motivating the Infrastructure Operations L1 team members in responding to and managing risks and incidents. • Identify, evaluate, and prioritize service risks, issues and problems. Required Technical Skills: • Intermediate Knowledge of monitoring applications will be beneficial but not a requirement (HPESite Scope, Network Node Manager(NNMi), Nagios tool as well. • Knowledge on ITIL process (Incident/Change Management). • Excellent spoken and written English and communication skills maintaining a professional manner especially when under pressure. • Ability to understand the potential impact of service risks and incidents be able to escalate as appropriate.

Join our Team About this opportunity: We are seeking a talented Windows and VMware Technical Manager to lead our technical teams responsible for designing, implementing, and managing Windows and VMware infrastructure solutions. As a Technical Manager, you will provide hands-on leadership while managing day-to-day operations, ensuring technical excellence, and fostering a collaborative environment. You will work closely with stakeholders and cross-functional teams to deliver innovative and reliable solutions that meet the needs of our clients What you will do: 12+ years of relevant Windows and VMware administration experience working in a medium to large complex highly process oriented global IT infra environment with minimum 3 Years as technical lead or technical manager. Proven leadership experience managing technical teams, ideally within the context of VMware vSphere, vCenter, and other VMware technologies Experience in virtualization technologies and managing virtualized environments using VMware ESXi, vSphere, and vSAN. Strong expertise in Windows Server management (Active Directory, DNS, Group Policy, etc.) Experience with cloud technologies (e.g., Nutanix, AWS, Azure) is a plus. Knowledge of ITIL Process like Incident, Change, Problem and Capacity management. Strong proficiency in VMware vSphere suite (ESXi, vCenter, Vmotion, HA, DRS). Expertise in Windows Server administration, deployment, and troubleshooting. Proficient in PowerShell or other automation tools for managing Windows and VMware environments. Familiarity with networking concepts (IP addressing, DNS, routing, firewalls). Experience with backup and disaster recovery planning for virtualized environments. Knowledge of storage solutions (SAN, NAS, vSAN) in VMware environments. Experience in cloud integration and hybrid cloud solutions is beneficial. The skills you bring: Excellent leadership, communication, and interpersonal skills. Strong problem-solving capabilities and attention to detail. Ability to prioritize tasks and manage multiple projects simultaneously. Client-focused with a commitment to customer satisfaction and technical excellence. Strong organizational and time management skills, with a focus on delivering results. Why join Ericsson What happens once you apply Primary country and city: India (IN) || Noida Req ID: 767958

About this opportunity: We are seeking a talented Windows and VMware Technical Manager to lead our technical teams responsible for designing, implementing, and managing Windows and VMware infrastructure solutions. As a Technical Manager, you will provide hands-on leadership while managing day-to-day operations, ensuring technical excellence, and fostering a collaborative environment. You will work closely with stakeholders and cross-functional teams to deliver innovative and reliable solutions that meet the needs of our clients What you will do: 12+ years of relevant Windows and VMware administration experience working in a medium to large complex highly process oriented global IT infra environment with minimum 3 Years as technical lead or technical manager. Proven leadership experience managing technical teams, ideally within the context of VMware vSphere, vCenter, and other VMware technologies Experience in virtualization technologies and managing virtualized environments using VMware ESXi, vSphere, and vSAN. Strong expertise in Windows Server management (Active Directory, DNS, Group Policy, etc.) Experience with cloud technologies (e.g., Nutanix, AWS, Azure) is a plus. Knowledge of ITIL Process like Incident, Change, Problem and Capacity management. Strong proficiency in VMware vSphere suite (ESXi, vCenter, Vmotion, HA, DRS). Expertise in Windows Server administration, deployment, and troubleshooting. Proficient in PowerShell or other automation tools for managing Windows and VMware environments. Familiarity with networking concepts (IP addressing, DNS, routing, firewalls). Experience with backup and disaster recovery planning for virtualized environments. Knowledge of storage solutions (SAN, NAS, vSAN) in VMware environments. Experience in cloud integration and hybrid cloud solutions is beneficial. The skills you bring: Excellent leadership, communication, and interpersonal skills. Strong problem-solving capabilities and attention to detail. Ability to prioritize tasks and manage multiple projects simultaneously. Client-focused with a commitment to customer satisfaction and technical excellence. Strong organizational and time management skills, with a focus on delivering results. Primary country and city: India (IN) || Noida Req ID: 767958

Greetings we are looking for Incident Managers in Pune Please Note *This is a WFO Profile in Pune *All the interviews are only in Walkin Mode in respective cities *Need minimum 2 year full time experience after Graduation *Trainee and internship/Trainee experience not considered Job Description: Incident Management. Strong knowledge of IT service management including ITIL Responding to a reported incident, identifying the cause, and initiating the incident management process. Participate in root cause analysis meetings, gathering lessons learned and managing and implement continuous improvement processes. Ensuring Client SLAs / KPIs and Customer satisfaction expectations are achieved. Restore a failed IT Service as quickly as possible. Salary 7lpa Working Days 5 Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD.

Join us as a Production Analyst This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure We ll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain Hone your existing analytical skills and advance your career in this exciting, fast paced role Were offering this role at associate vice president level What youll do As a Production Analyst, you ll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across the domain. We ll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards. It s a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. You ll also work with feature teams to understand the upcoming changes and prevent potential issues occurring. Your role will also involve: Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur Regularly attending the feature teams refinement and planning sessions Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery The skills youll need We re looking for someone with technical knowledge and experience including platform, technology, products and domains. Along with this, you ll bring experience of working in an Agile or DevOps environment with continuous delivery and continuous integration. We re also looking for: Eight plus yeas of experience in AWS infrastructure and services like Elastic Compute Cloud (EC2), Elastic Load Balancers, S3, Cloud Front, RDS, VPC, Route53, Cloud watch, Cloud Formation Hans on experience in Handling Incident Management, Problem Management, Change management, Application Support, ITIL Process and methodologies Knowledge and experience of industry standard toolsets and processes Knowledge and experience of using operational principles A very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues Good collaboration and stakeholder management skills Hours 45 Job Posting Closing Date: 07/06/2025

Job Title: Senior Associate Tealium Job Summary: 4-6 years of exp with Tealium Experience with Tag Management Tool and CDP tool (customer data platform tool) Hands on data modelling experience, including implementations, upgrades, roll outs and/or support. Good knowledge of the ITIL processes – Incident, change, problem etc. Experience with enterprise performance management, digital transformation, enabling big data / cloud-based analytics strategies (preferred) Curious individual with strong initiative and ability to work in a self-directed environment. Willingness to learn and ramp-up in new technologies and business functions. Ability to have direct discussions with stakeholders to understand their needs and then design, develop, maintain, and elaborate planning models. Proficient with Excel spreadsheet modeling, Excel formulas and functions Team player who possesses strong quantitative and analytical skills, has experience building financial models and enjoys solving and streamlining complex business problems. Enjoys detailed and challenging puzzles, thrives in a fast-paced dynamic environment, and possesses the aptitude to work independently. Experience working in an onshore-offshore development model. Excellent communication skills with the ability to switch contexts between highly technical and business-focused topics quickly and easily. Responsibilities Provide technical support for Tealium users, troubleshooting model issues, access requests, and performance concerns. Investigate and resolve data integration, calculation, and model performance issues. Work closely with business users. Maintain and troubleshoot data integrations between Tealium and external systems Ensure compliance with corporate IT policies and data governance. Document support procedures, troubleshooting steps, and knowledge base for users.

ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today. What you will do Let’s do this. Let’s change the world. In this vital role you will join a collaborative team implementing and supporting the next generation of safety platforms and supporting technologies. In this role, you will focus on solving and resolving daily issues related to processing of data and files related to adverse events across multiple systems for case transmissions. You'll collaborate with others to ensure smooth data flow and quickly address problems, using your analytical skills to keep systems running efficiently. Supervise daily data processes to identify and resolve issues where files are delayed or stuck. Tackle system and data reconciliation issues, collaborating with teams to resolve root causes and implement solutions. Work with various internal and external teams to address system dependencies and mitigate bottlenecks. Document and maintain records of recurring issues, proposed fixes, and preventive measures to improve process reliability. Collaborate with stakeholders to provide updates and ensure visibility in issue resolution. Develop and refine dashboards or reports to track system performance and file flow metrics. Participate in regular team meetings to discuss challenges, insights, and recommendations for process improvement. Responsible for ensuring that data is adhering to the KCI metrics on a regular basis Develop and implement test plans, scripts to validate system updates, patches and new deployments Identify and document system bugs or discrepancies, collaborating with developers or vendors to resolve them. Perform regression testing to ensure updates or fixes do not negatively impact existing functionalities. Automate repetitive testing processes and improve testing efficiency. What we expect of you Bachelor’s degree and 0 to 3 years of Life Science/Biotechnology/Pharmacology/Information Systems experience OR Diploma and 4 to 7 years of Life Science/Biotechnology/Pharmacology/Information Systems experience Basic Qualifications: Strong analytical and problem-solving skills to diagnose and resolve system-related issues. Knowledge of testing methodologies and quality assurance standard processes. Proficiency in working with data analysis and QA tools. Proficiency in manual and automated testing methodologies Knowledge of writing SQL will be helpful Familiarity with regulatory compliance testing (e.g., FDA 21 CFR Part 11, GAMP Familiarity with ITIL process Preferred Qualifications: Knowledge or some experience in database programming languages using SQL Some understanding of API integrations such as MuleSoft Outstanding written and verbal communication skills, and ability to explain technical concepts to non-technical clients Sharp learning agility, problem solving and analytical thinking Knowledgeable in SDLC, including requirements, design, testing, data analysis, change control and Software Testing Life Cycle (STLC) Knowledgeable in reporting tools (e.g. Tableau) EQUAL OPPORTUNITY STATEMENT Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.