127 Itil Process Jobs - Page 4

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Manufacturing Engineering MES Good to have skills : Linux Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the entire application development process and ensuring its successful implementation. This role requires strong leadership skills and the ability to collaborate effectively with cross-functional teams. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Lead the effort to design, build, and configure applications. Act as the primary point of contact for application-related matters. Oversee the entire application development process. Ensure successful implementation of applications. Well versed with ITIL process and should be able to handle MES support project Must show ability to create conceptual and detailed designs of MES Global template Provide design guidance to developers and testers as an integrated part of an agile scrum process Must show competence in ability to problem solve and work through complex situations Must be able to configure and deploy MES software applications and systems Ability to support, maintain, and enhance deployed software solutionsProfessional & Technical Skills: Must To Have Skills:Proficiency in Manufacturing Engineering MES. Good To Have Skills:Experience with Linux. Should have exposure in PAS-X Hot fixes implementation by using docker and container. Must Have Implementation and upgrading/Migrating skills on Dockers, should be able to install and deploy Linux Docker application. Must Have Troubleshooting skills on Linux Dockers/Containers, Werum PASX. Must Have strong experience in Linux Kernal solutions, Docker Swarm, Kubernetes, Oracle RDBMS. Must have worked on Peripheral configurations and Troubleshooting skills on Scales, Printers, Scanners, PASX2X adapters, MSI/DCS Batch Adapters. Must be able to understand and troubleshoot SNET, firewall issues, understand network related issues with respect to performance of the application. Should be able to understand the errors and troubleshoot issues related to MBR, GMBR, MO (Manufacturing Orders), PASX administration. Should be able to understand all errors of central logs, RabbitMq errors, Docker Logs, all service logs on the docker environment. Must have skills on PASX MO process, PASX control screens, should be able to co-ordinate with shop floor user errors and communicate in technical terms. SAP IBIS knowledge to understand the IDOC processing. Must have Strong hands-on to RHEL environment, Dockers and Kubernetes. Should have Pharma Industry Knowledge IQ/OQ Process. Knowledge about shop floor functional processes & Industry standards (ISA95/88) Knowledge of MES (Manufacturing Execution System) & MO (Manufacturing Operations) concepts and systems Must have worked on PAS-X administrative track like system administration, report & labels, Track & trace, data historian. Should be able to perform Database refresh activities, should have hands on experience of oracle schemas, Migration. Should have worked on process development, track and trace, finite scheduling, KPIs, MSI Knowledge of Pharmaceutical business process:Chemicals -WD, Solid bulk Mfg, packaging and other unit operations; Bio Pharma processesAdditional Information: The candidate should have a minimum of 5 years of experience in Manufacturing Engineering MES. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualification 15 years full time education

The ServiceNow Administrator / Support role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the ServiceNow Administrator / Support domain.

This is for 6 days working and shift timing is b/w 6.00AM to 12.00AM and no cab facility. Location: Gurgaon Sector 18 Job Description Field Services (Ass. SME/SME/Sr. SME) TDU DWP & Service Management Years of Experience P3A - 5 to 7 Years P3B - 7 to 9 years P3C - 9 to 10 years Sub TDU Field Services Education qualification Bachelors degree/diploma in computer science or information technology or equivalent. Level P3 Type of position Full Time/Contractor ML Role code 1. TDEDWPFISP3A 2. TDEDWPFISP3B 3. TDEDWPFISP3C Certification Microsoft Certified Professional (MCP), CompTIA A+ Certification, Microsoft Certified Solutions Expert (MCSE), Information Technology Infrastructure Library (ITIL) ML Role Name 1. Associate SME - Field Services 2. SME - Field Services 3. Senior SME - Field Services Responsibilities Field Services support Engineers primary responsibility is to provide support to an organizations IT systems to help them meet their business goals, this is done by ensuring that computers and services operate efficiently with high uptime. As a desktop engineer, you may need to repair and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and basic network queries To support daily technical support activities for computers & all other end point devices Update the support ticket with the progress To set up and test desktop computer peripherals To perform the system changes adhered to organizational policies Conduct remote desktop troubleshooting to end-users along with documentation ticket maintenance Maintain technical documentation in association with other functional departments Technical Skills Hardware and Basic Networking: Hardware Knowledge on multiple vendor end point products to troubleshoot & isolating hardware issues Ability to install drivers and configure Ability to provide physical support for mounting of DC HW, basic connectivity establishment Ability to Install remote tools like Putty to establish connectivity between two devices Ability to replace allowed HW components (such as HDD, memory) Ability to work with various assessment tools to identify the different hardware models available Ability to test the compatibility of Image with the various hardware models available, where needed Windows Operating System: Support desktop technology and desktop applications in Windows environments, including remote access tools Maintain Windows Desktop, VDI, laptop and thin client builds & deploy images on multiple desktops independently Install, configure, and manage end point/test servers; help troubleshoot basic server issues on escalated client issues Working knowledge on AD Users & Group administration, FSMO Roles, Site and Subnets Technical understanding of FRS Configuration / Troubleshooting Global Catalog Server, AD Group Policy Technical understanding of AD tools and resource kit tools, Software, service pack installation Install, configure, and manage multiple Client OS; Help troubleshoot client OS issues; Knowledge on various OS servicing tools like DISM, Sysprep etc. Ability to generalize and globalize the Image OS to standardize the Image being rolled out using SOP, ability to install and configure client applications independently Exchange and Mobility Clients: Knowledge of exchange server, software, service pack installation, troubleshoot various server related issues, troubleshoot non-delivery reports (NDRs), tracking emails. Knowledge of mobility server/device Ability to configure multiple mailboxes Ability configures rules and calendars, configure extended calendars Ability to customize (such as signature, meeting) Printer management: Ability to troubleshoot and manage service calls for printers & copiers locally and remotely Backup and Recovery: Technical understanding of native backup management tools & different types of backup Ability to fix independently at client end or in collaboration with application owners Ability to understand and work with the various tools that perform Data Backup and restore Ability to work with and troubleshoot multiple types of Data backup tools\Methods Audio, Video support: Understand the functionality of Audio, Video & conference devices Ability to carry out SOP based troubleshooting (such as functionality of client software & services) Ability to work with supplier / OEM in fixing / upgrade if any End Point Security: Exposure to native and 3rd party antivirus management tools along with understanding of Virus definitions/signature update, etc. Basic Knowledge of data encryption, AV, DLP, desktop firewall, VPN, AD policies Ability to provide hands and feet support during application server troubleshooting (such as check Synchronization issues on server). Ability to Install Configure AV as per SOP Ability to test and troubleshoot issues related to including AV, SCCM client etc. in the image. Ability to understand the working and configuration of DLP, various VPN solutions Ability to carry out basic administrative tasks (such as DB cleanup, Create policies) Ability to provide support for client end related issues. Vendor co-ordination: Work closely with Vendor management team to keep track of all open IT vendor and OEM related issues, co-ordinate & work with vendors and OEM point of contacts on repair and maintenance of IT equipment Asset management: Maintain accurate asset management records & work closely with asset management team Incident management: Knowledge on incident management process & end to end co-ordination with incident management team for any end point related incidents Work closely with incident management team to define best practices to timely detect incidents & report for reduced downtime Patch management: Knowledge on desktop patching process & the tools used for patching Work closely with patch management team to test the patches before rollouts to avoid any service disruptions Work closely with patch management team to define best practices to avoid end point patch failures & increase patching efficiency Unique Skills: MAC Support: Able to differentiate between various MAC OS versions Able to identify hardware issues & run hardware diagnoses MAC OS Build experience - online and ISO image MAC OS administration (add to domain, file sharing, folder sharing, network share, printer config and etc) User administration (local user creation, password reset and etc) Knowledge on JAMF (software distribution, patch distribution & etc) Installation & troubleshooting of application/software (Microsoft, Security app) Knowledge on file vault (hardware encryption) Basic Linux knowledge is an added advantage VIP Support: 1. Primary point of contact for VIP and their technical needs. 2. Create VIP support strategy 3. Provide event support, setup AV and live stream equipment 4. Maintain key infrastructure and create infrastructure support strategy 5. Escalation point for tier 1 & 2 IT support specialist to provide top-notch support for our local offices as well as our world-wide remote office workers 6. Performing advance level troubleshooting tasks and operating system support on Microsoft Windows OS, Mac OS X, mobile devices and network services Behavioral and Management skills Good verbal & written communication skills Analytics skills to analyze ticket information and data trends to help increase the computer systems performance and efficiency To think out of box for new ways to increase performance, functionality to existing computer systems Ability to collaborate and work in a team, Delegation and managing conflicts Planning, organizing & prioritizing skills Decision making and Problem Solving Planning, organizing & prioritizing Project Operations Management skills Stakeholders Management Timely updating, escalation and coordination with customer leadership team Active listening skills, Time Management Organized and creative: Must be able to respond to tight timelines and can problem-solve with creative solutions that enhance the employee experience Analytical and strategic: Need to be able to use data to generate insights and reports that translate into strategic initiatives to improve processes Excellent Communication Skills: You will be working very hands-on with a variety of teams and departments, must have great interpersonal skills, verbal and written that are effective in a team environment Team management skills: You will be working with large number of resources deployed at various locations & client sites, this role requires strong team management skills to manage such large team of field Services . Published on: 12-1-2022 Internal & Confidential 1

Employment Type Permanent Closing Date 28 May 2025 11:59pm Job Title IT Technical Specialist Job Summary As an IT Technical Specialist, you work with pioneering technologies and apply your technical expertise in information technology (IT) to support our customers. You have a high degree of autonomy in your role and provide technical service, solutions, implementation and support to the platforms, devices, applications and computerised systems supplied and operated by Telstra. You apply your passion for product quality to continuously help us improve our IT products and processes, giving you the opportunity to grow your potential. Role Expectations: Experience in handling IT Helpdesk tickets Desktop and Laptop support knowledge Advance knowledge on Windows O.S, Mac O.S and Microsoft Applications Good understanding of business applications like AWS, Salesforce, Octane Cisco Networking knowledge and datacentre cabling Good understanding of IT operations like System Build, Patches, System Security Controls and applications Knowledge in Cisco VC devices and operations Knowledge and experience in L2 and L3 Support Experience in data centre facilities such as structure cabling, power, air-con, and security system. Server support experience, asset management experience is added advantage. Following ITIL Process Individual Performer with Good communication skills Job Description Focus of the role: As an IT Technical Specialist, you work with pioneering technologies and apply your technical expertise in information technology (IT) to support our customers. You have a high degree of autonomy in your role and provide technical service, solutions, implementation and support to the platforms, devices, applications and computerised systems supplied and operated by Telstra. You apply your passion for product quality to continuously help us improve our IT products and processes, giving you the opportunity to grow your potential. Role Expectations: Experience in handling IT Helpdesk tickets Desktop and Laptop support knowledge Advance knowledge on Windows O.S, Mac O.S and Microsoft Applications Good understanding of business applications like AWS, Salesforce, Octane Cisco Networking knowledge and datacentre cabling Good understanding of IT operations like System Build, Patches, System Security Controls and applications Knowledge in Cisco VC devices and operations Knowledge and experience in L2 and L3 Support Experience in data centre facilities such as structure cabling, power, air-con, and security system. Server support experience, asset management experience is added advantage. Following ITIL Process Individual Performer with Good communication skills Responsibilities This is how you will bring the purpose of your role to life Participate in complex, specialised technical tasks and support the platforms, devices, applications and computerised systems, providing quality advice based on technical knowledge. Perform analyses and gather data to recognise patterns and suggest options to initiate incremental improvements and solutions to existing information technology processes, products, skills and systems Authentically collaborate with customers , taking a leadership, technology specialist or project operative role to support the delivery of agreed business outcomes Assist with the delivery of technical training, updates and briefings to staff, applying strong communication skills to simplify technical terms and ensure understanding of processes and procedures. Take accountability for developing and maintaining the corporate database for the area Model continuous learning by building your expertise and capability in IT technologies and seeking coaching and mentoring advice from more experienced team members

We are looking for a skilled Application Support and Production Support Engineer with 7+ years of experience in the BFSI domain, specializing Production Support, and Application Maintenance. The ideal candidate will have strong expertise in Unix/Linux, Oracle SQL, WebLogic administration basics, and enterprise-scale system monitoring using tools like Dynatrace and ELK. Experience in supporting banking clients and a solid understanding of DC-DR activities and card-based transaction systems are essential. Core Responsibilities - Application support and maintenance, handling large enterprise B2C application. - SQL development for data extraction, reporting, and issue resolution for banking applications. - UNIX/Linux server administration tasks such as file encryption, decryption, logs movement, and basic troubleshooting. - Testing and hardening activities in UAT and production server deployments. - Monitoring web services request/responses and application performance using Dynatrace and ELK monitoring tools. - Hands-on experience with WebLogic deployment, server health checks, and web application troubleshooting. - Conducting and participating in DC-DR (Disaster Recovery) planning, simulation, and execution activities. - Engage in incident management, change management, release management, and problem management following ITIL best practices. - Work closely with L1/L2/L3 teams and development/testing teams for RCA (Root Cause Analysis) and resolution. Preferred Skills - Strong knowledge of SQL (Oracle SQL Developer, Toad) for database queries and reporting. - Proficient in Unix/Linux scripting and server management. - Basic administration skills in WebLogic Server deployments and configurations. - Familiarity with Autosys Scheduler, Cron jobs, and working with FTP, SFTP tools. - Exposure to monitoring and analysis using Dynatrace and ELK Stack tools. - Good understanding of ITIL-based processes for support operations. Desired Skills - Bachelor's or Master's Degree in Computers or IT. - Strong background in Production Support for BFSI clients. - Knowledge of application deployment practices (WAR/JAR deployments) and server performance analysis (AWR Reports). - Basic understanding of Kafka or other message queuing systems (MQ servers). - Ability to participate in business continuity and disaster recovery exercises.

Job Description for Azure Stack HCI 9+ years of experience in Hyper-v cluster, MS cluster Administration, Hyper-V replication, S2D cluster, Azure stack HCI, Networking, Performance Tuning, Patch Management, Windows Upgrades into production environment, including customer facing or customer support roles. Need to be flexible to work in shifts and work from Office. Technical Skills:- Extensive troubleshooting skills and problem-solving ability required for MS Cluster, Hyper-V cluster and Azure stack HCI. Hyper-V - Strong knowledge and experience required for Installation , Configuration and end to end management of Hypervisor and VM running on Hyper-V. Azure stack HCI strong knowledge and troubleshooting experience required on S2D stack HCI cluster. Good experience required on Installation, configuration , backup and restoration of stack HCI nodes Cluster - Strong Knowledge and experience required for MS Failover Cluster Installation, configuration and troubleshooting of cluster issues. Ability to provide the RCA with the available logs. Windows - Server 2008 till 2022 installation, configuration, and end to end support for OS related issues. Dump file analysing. Patching - Good Experience required in Azure stack HCI OS patching and firmware upgrade for stack HCI nodes. Good Knowledge required on DNS, DHCP and GPO Tools - Good experience required on various MS tools like, Perfmon , procmon and netmon. Scripting Good to have PowerShell scripting knowledge. Process Good Knowledge on ITIL process. Soft Skills Strong communications skills Excellent spoken and written English communication. Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable Demonstrable troubleshooting skills Cross-team collaboration

Technical Voice Process | Service Desk Criteria-Any Grad with min 1 year exp in Int. Technical Support/Service Desk CTC-4 to 6 LPA + Variables WFO-5 Days Working 24*7 Shifts Immediate Joiner Location-Bangalore & Pune Excellent Comms Required

Working knowledge in 2G,3G ,4G/LTE 5GTechnology. Managing PS Core Nodes (SGSN, MME, GGSN, S/PGW, PCC(AMF,SMF) PCRF, PCEF,WMG, DNS .) for the PS Core Network. Experience in Ericsson packet nodes like SGSN-MME,EPG , WMG ,DRA Preference will be given for expert in handling Ericsson PS NE s. Performing Change management and Fault management activities in PS core elements. Managing all PS Core domain activities and to ensure consistency and continuity across the business. Participate in technical discussion during Critical and major network outages and other domain for PS core dependency activities. Providing 24/7 operations support and guiding the team members. Flexible to come in shift and handle the shift operations hassle free. Ensure compliance with all applicable policies regulatory requirements on Information Security. Adhere to ITIL process and regulations. Hands on Experience in configuration and fault management of packet core nodes like SGSN,MME,EPG,DRA,DNS etc Knowledge on VOLTE,VOWIFI call flow and exposure in evolving technologies like Cloud, SDN , Iot and 5GC

Roles and Responsibilities: Provide first-level technical support via phone, email, or remote tools. Troubleshoot hardware, software, network, printer, and connectivity issues. Log and manage incidents and service requests using a ticketing system (e.g., ServiceNow, Jira, Remedy). Escalate unresolved issues to higher-level support teams when necessary. Install, configure, and maintain desktops, laptops, printers, and software applications. Support user account management activities (e.g., password resets, access control, Active Directory). Monitor systems and proactively identify and resolve potential issues. Maintain documentation of issues and resolutions to contribute to a knowledge base. Follow ITIL processes for incident, request, and change management. Ensure high levels of customer satisfaction through professional and timely responses.

Job Description: We are looking for a Technical Service Desk Executive to support end-users by troubleshooting hardware and software issues. You must have hands-on experience with Service Desk ticketing tools, ITIL processes, and strong technical skills. Responsibilities: Troubleshoot Windows, Mac, MS Office, Teams, OneDrive, and office applications. Manage hardware and OS issues for laptops, desktops, and other end-user devices. Follow ITIL processes for incident and service management. Provide excellent communication and customer support. Requirements: 2-3 years experience in a technical service desk role. Good knowledge of IT troubleshooting and ticketing systems. Strong understanding of end-user hardware, software, and networking basics. Excellent communication skills. Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com or Whatsapp - 9599004793

Total Yrs. of Expserience 5 to 8 years Relevant Yrs. of experience 5 to 8 years Detailed JD (Roles and Responsibilities) Experience in Citrix Xen App and Xen desktop administration, deploy and publish the applications. Experience in Citrix MCS and PVS provisioning. Experience in Citrix NetScaler configurations, Storefront, Profiles, Group policies. Experience upgrades of Citrix versions and vulnerability fixing. Knowledge on Citrix latest versions. Should have good communication and interpersonal skills to communicate with Customer and stakeholder teams (PC Engineering/Security/Network) on support issues. Good to have fair understanding on Windows Servers VMware environment Citrix Xen App Xen desktop administration Knowledge on Windows VMware Basic ITIL process

Team Lead – IT Helpdesk (Full time) Total Experience Required - 5 Years/ Team Lead - 2 Years ITIL Foundation Certification is preferred MCP/CCNA/Comp TIA+ certifications (a plus). ZTNA tools exposure will have an added advantage.

Job Title: Regulatory Production Support Specialist About Us Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. Role Description: Key Skills: Production Support + SQL + Unix + Scripting Exp: 4+yrs Job Title: Regulatory Production Support Specialist Location: Bengaluru 3 days WFO (Tues, Wed, Thurs) 24*7 Rotational Shifts Overview: Good Unix experience with basic commands and Shell scripting. Python desired Familiarity with any enterprise batch scheduler like TWS or autosys Strong SQL experience for DML and basic SQL performance troubleshooting Strong debugging and troubleshooting capability. Good written and verbal soft skills Additional requirements Resource - Knowledge of Axiom and strong working experience with Axiom Workflows Experience in Regulatory reporting domain Min 3 yrs of experience If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Troubleshooting of Windows operating system, VMware, office 365 support for BAUProject HandlingDevelopment / Troubleshooting of Powersheel script for windows serverITIL processesProduction A solid understanding of a Windows-based operating system, preferable Windows, 2003, 2008, 2012. Should have Vmware hands on and troubleshooting skill.Should have worked on server hardware. i.e Client blade servers. Good troubleshooting skills with knowledge of key operating system concepts and VMware,AD, Exchange 2010 Office 365 HybridProvide projects support for the Windows distributed infrastructure, OS Migration, Windows estate wide remediation projects and BCM/Isolation tests, Power down activities Deep understanding of the Microsoft Active Directory technology Active Directory Services DNSA solid understanding of Group Policy Management Active Directory Lightweight Directory ServicesActive Directory Federation ServicesMicrosoft Identity and entitlement management with exposure toMicrosoft Identity ManagerKnowledge of ITIL Process.

Team handling. Strong troubleshooting skills, client interaction, team coordination, and reporting. Must guide support engineers, ensure SLA adherence & issue resolution. knowledge of technical support

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category – Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity KEY S AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills Mandatory Skills: ITIL Change Mgmt. Experience5-8 Years.

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category – Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity KEY S AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills Mandatory Skills: ITIL Change Mgmt. Experience5-8 Years.

Job Title: Windows Server Administrator Location : Bangalore, India (Hybrid) Experience : 2-4 Years Job Type : Full-Time About the Role We are seeking a skilled and self-motivated Windows Server Administrator to join our infrastructure team. This role involves managing and monitoring Windows server and workstation environments, supporting software and tool installations, and troubleshooting both server-side and client-side issues. The ideal candidate will have hands-on experience with Windows Servers, Cloud platforms, along with a willingness to grow into DevOps and container-based technologies . You should be proactive, capable of working independently, committed to meeting SLAs, and comfortable maintaining technical documentation and process adherence. Key Responsibilities Administer and support Windows Server environments (2016/2019/2022), including Active Directory, DNS, DHCP, Group Policy. Perform installation, configuration, and troubleshooting of servers, workstations, and client software/tools. Manage and optimize system performance , patching, antivirus, and security hardening. Monitor and maintain servers, applications, and client endpoints with modern tools. Provide support for AWS and Azure environments, including VM provisioning, identity management (IAM, Entra ID), and basic cloud operations. Handle remote management of systems using tools like RDP, PowerShell Remoting, and VPN. Automate routine tasks and infrastructure management using PowerShell and required scripting. Respond to incidents and service requests using ticketing systems ; ensure accurate documentation and SLA compliance. Maintain and create SOPs, knowledge base articles, and operational documentation . Participate in security audits , patch compliance, and disaster recovery activities. Collaborate with IT, cybersecurity, network and development teams to ensure cohesive infrastructure security and availability. Train users and junior staff on best practices related to Windows systems and security. Proactively research and resolve technical issues using internal and external documentation. Act as an escalation point for complex issues and support after hours if needed. Coordinate with OEMs and 3rd-party vendors to resolve hardware/software-related issues. Perform miscellaneous duties as assigned by senior IT leadership. Must-Have Skills 2-4 years of hands-on experience in Windows Server and client system administration . Strong understanding of windows Servers, cloud platforms (AWS, Azure) and core cloud services (networking, DNS, storage, firewalls, compute, containers). Proficient with remote management tools and monitoring/logging solutions . Scripting knowledge, particularly PowerShell for task automation. Experience in software deployment , network drive and printer configurations, and patching. Strong documentation and communication skills. Self-starter with excellent troubleshooting and time management capabilities. Ability to work independently and make decisions under pressure. Nice to Have Exposure to DevOps tools such as Git, Jenkins, Ansible, Terraform. Basic understanding or hands-on experience with Docker and Kubernetes . IT certifications such as MCSA, Azure Administrator, AWS SysOps , or relevant cloud/security credentials. Familiarity with ITIL processes and working in SLA-driven environments. Why Join Us? Flexible hybrid work culture (Bangalore-based) Real exposure to cloud, DevOps, and modern IT operations Opportunity to support both infrastructure and end-user environments High-impact role with ownership, autonomy, and learning opportunities

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide technical leadership (lateral or hierarchical) for the team to resolve customer issues Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms6) Perform root cause analysis to find out corrective and preventive actions after every major incidents and escalations7) Work on problem tickets for finding permanent solutions of repeated issues8) Create roll out and roll back plan for change implementation and ensure adherence for preventing unauthorized changes Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors. Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting. Work on problem tickets to identify permanent solutions Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure. Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA); resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback.Assist new team members in understanding the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage & backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage & Backup:a. Subject Matter Expert in any of the Storage and Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: Key Responsibilities: Database Management: Administer and manage MS SQL Server databases (versions 2012 and above), ensuring database availability, security, and performance. Performance Tuning: Perform performance tuning and optimization of databases, including indexing, query optimization, and SQL Server Profiler usage. Backup & Recovery: Implement and manage backup and recovery strategies for high availability and disaster recovery plans. High Availability Solutions: Design and implement high availability solutions like Always-On Availability Groups, SQL Server Clustering, Log Shipping, and Database Mirroring. Database Security: Administer SQL Server security, including creating and managing users, roles, permissions, and encryption techniques. Database Migrations & Upgrades: Lead database migration projects and upgrade efforts across environments and versions. Automation: Automate routine database maintenance tasks, such as backups, cleanup jobs, and index maintenance using SQL Agent and PowerShell scripts. Troubleshooting: Identify and resolve database-related issues such as performance bottlenecks, corruption, connectivity, and query optimization. Monitoring & Reporting: Monitor the health and performance of SQL Server instances and provide proactive reports and dashboards to stakeholders. Documentation: Maintain up-to-date documentation for all databases, configurations, and procedures to ensure easy troubleshooting and knowledge transfer. Collaboration: Work closely with development teams to optimize application code and database interactions. Provide support in database design, and implement best practices. Capacity Planning: Ensure that databases are scalable by analyzing resource usage trends and planning for capacity needs. Required Skills and Experience: Experience: 8-9 years of experience as a Microsoft SQL Server DBA managing large-scale SQL Server environments. SQL Server Versions: Deep expertise with SQL Server 2012 and above (2016, 2019 preferred). High Availability & DR Solutions: Strong hands-on experience with Always-On Availability Groups, SQL Server Clustering, and other HA/DR solutions. Performance Tuning: Proven experience in query optimization, execution plan analysis, and performance tuning. Backup & Recovery: Hands-on experience with backup strategies, point-in-time recovery, and disaster recovery planning. Scripting & Automation: Proficiency in T-SQL and PowerShell scripting to automate administrative tasks. Security Management: Knowledge of database security best practices, encryption, auditing, and compliance. Tools & Monitoring: Experience with monitoring tools like SQL Server Management Studio (SSMS), SQL Profiler, Redgate, etc. Problem-Solving: Strong troubleshooting and problem-solving skills with a proactive mindset. Preferred Certifications: Certifications: Microsoft Certified: Azure Database Administrator Associate or Microsoft Certified: SQL Server Database Administration (MCSA) is a plus. Cloud Experience: Experience with Azure SQL Database or other cloud database platforms is a plus. Soft Skills: Strong communication and interpersonal skills with the ability to work effectively across teams. Ability to work under pressure, manage multiple tasks, and meet deadlines. Detail-oriented with excellent organizational skills. Required Skills Mysql,Mongo Db,SQL Server DBA

Role Proficiency: Resolve complex trouble tickets spanning across different technologies and fine tune infrastructure for optimum performance and/or provide technical and people leadership (Hierarchical or Lateral) Outcomes: 1) Mentor new team members in understanding customer infrastructure and processes 2) Perform ticket data analysis for incident reduction 3) Perform capacity planning based on increased demand 4) Perform root cause analysis to find out corrective and preventive actions after every major incidents and escalations 5) Work on problem tickets for finding permanent solutions of repeated issues 6) Review and approve roll out and roll back plan for change implementation and ensure adherence for preventing unauthorized changes 7) Identify opportunities for continued service improvement and delivery excellence which contributes to cost and optimization benefits to customer Measures of Outcomes: 1) SLA Adherence 2) Time bound resolution of elevated tickets - OLA 3) Manage ticket backlog timelines - OLA 4) Adhere to defined process - Number of NCs in internal/external Audits 5) Number of KB articles created 6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved 8) Number of successful change tickets 9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors. Participate in online knowledge forums reference. Convert the new steps to KB article Perform logical/analytical troubleshooting. Work on problem tickets to identify permanent solutions. Work on and resolve complex tickets spanning across multiple technology towers Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues Stakeholder Management: Lead the customer and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) Work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback. Assist new team members to understand the customer environment day-to-day operations and people management for example roster transport and leaves. Prepare weekly/Monthly/Quarterly governance review slides. Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps 3) Ability to work on an elevated server ticket and solve 4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines 5) Servera. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc. 6) Storage and Back upa. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage & backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team. 7) Clouda. Skilled in any one of the cloud technologies - AWS Azure GCP. 8) Toolsa. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoringa. Skills in monitoring of infrastructure and application components10) Databasea. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa. 11) Quality Analysis:a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification 3) Thorough hardware knowledge 4) Basic understanding of capacity planning 5) Basic understanding of storage and backup 6) Networking:a. Hands-on experience in Routers switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools 7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration 8) Storage and Backup:a. Subject Matter Expert in any of the Storage and Backup technology 9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems 10) Monitoring:a. Strong knowledge in ITIL process and functions 11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: Role - Oracle DBA/MSSQL DBA Job Description Responsibilities: Install, configure, and maintain MSSQL Server and Oracle instances and databases. Proactively monitor database systems to ensure optimal performance including database tuning, query optimization, and capacity planning for both MSSQL and Oracle environments. Perform routine maintenance tasks such as index rebuilds, database consistency checks, etc. Develop and implement database backup and recovery strategies for MSSQL and Oracle databases. Troubleshoot and resolve database-related issues, including errors, performance bottlenecks, and connectivity problems. Plan and execute database upgrades and apply patches for MSSQL and Oracle environments. Collaborate with application team to support database-driven applications and projects. Develop and maintain documentation, including database schemas, configurations, and standard operating procedures for both MSSQL and Oracle environments. Implement and manage database security and access controls for MSSQL and Oracle environments. Strong experience in Azure, Azure SQL environments. Qualifications: 8-9 years of experience as a Database Administrator with proficiency in managing MSSQL Server and Oracle databases in production environments. Strong knowledge on database architecture, administration, and performance tuning for both MSSQL and Oracle. Strong knowledge on Oracle/MSSQL database version upgradation. Proficiency in SQL and PL/SQL programming languages. Strong understanding of database management principles, including backup and recovery, performance tuning, and database security for both MSSQL and Oracle. Strong communication and interpersonal skills, with the ability to work effectively in a team environment. Certification on MSSQL Database Administration and Oracle Certified Professional (OCP) is a plus. Required Skills Sql Server Administration,Database Migration,Azure Database Administrator

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Designation – Change Manager Role – Embedded Resource from Consulting in Morgan Stanley India with the focus on Change and Workplace Strategy Morgan Stanley, Change and Workplace Manager Location Can be Mumbai/Bangalore Services 1.1 Supplier shall provide Workplace Strategy and Change Management Services (“Services”) to Morgan Stanley. Details of the Services are listed in the Sections SC-53A and SC-53B of the ATTACHMENT 2-C SCOPE OF WORK AND SERVICE EXPECTATIONS in the Agreement. 1.2 Supplier shall ensure that, in providing the Services, Supplier Personnel communicate with the following of Morgan Stanley’s personnel (or such other personnel as they may designate): Jonathan Griffiths / Abbas Mantri Corporate Services 1.3 Supplier shall provide One (1) in-house seconded resource at change manager level to assist Morgan Stanley for Project Parivartan with tasks including but not limited to the below: Work directly with the Corporate Services Delivery and Morgan Stanley BU stakeholders: GIC Interim strategy and Project Parivartan delivery team which includes various Corporate Services and Technology real estate strategic and communications internal and external partners BU senior sponsors, COOs, change champions, admins Firm Internal Communicators Network (ICN) and Business Unit communications leads Manage and oversee the delivery of external partners in terms of change management activities Partner with the Firm’s Technology group to ensure integration of requirements into change management and communications strategy and consolidate and centralize communications. Strategically collaborate with and build relationships across functional departments and client business units alike. Lead appropriate change management activities to ensure close alignment and management of change management roadmaps for Morgan Stanley constituency groups in advance of project change readiness activities. Curate content and manage the development and implementation of all internal (within Morgan Stanley) and external change management strategies and branded communications. Develop standardized communications processes and work with all functions to support their direct communications needs, help them promote accomplishments, and support client communication channels. Lead and drive agenda for change management platforms such open forums, town halls, expos, workshops, presentations, digital newsletter and intranet messaging and updates. Collaborate with CS Global Communications to ensure consistency of program messaging and to gain approval from Corporate Communications for Firmwide promotion of program accomplishments and updates. Develop and execute against annual budgets and project management milestones and deliverable dates. Location On-site –Mumbai, MH Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.

About The Role : Job TitleClient Service Manager Analyst Location: Mumbai, India Corporate TitleAnalyst Role Description Positive Impact. Its what drives us. More than a claim, this describes the way we do business. Our purpose as a business is to enable economic growth and societal progress. We want to be a bank that creates a positive impact for clients, employees, investors and society. Were committed to being the best financial services provider in the world, balancing positive impact with precision to deliver superior solutions for our clients. This is made possible by our peopleagile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape. As youll discover, our culture supports this. Diverse, international and shaped by a variety of different perspectives, were driven by a shared sense of purpose. At every level agile thinking is nurtured. And at every level agile minds are rewarded with competitive pay, support and opportunities to excel. Corporate Bank At the heart of Deutsche Banks client franchise is the Corporate Bank, a market leader in risk management for FX and Rates, Cash Management, Lending, Trade Finance, Trust and Agency Services as well as Securities Services. Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, our universal expertise and global network allows us to offer truly integrated and effective solutions. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide support to Corporate clients on all day-to-day, service related queries applying the highest standards. This will cover CMS products like local & cross border payments, fund release, static updations, account confirmations, proof of payments, BACS recall of funds FX transactions, statements/advices, Standing order/Direct Debits CHAPS/Faster payments, billing, Cash pooling, Cheque book/Payin slip requests, tax payments, etc. Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank and resolve road blocks that hinder closure of deals with thorough understanding of policies and compliance guidelines Liaises with overseas teams to ensure globally / regionally consistent high standards in service solutions for all clients Manage client queries for countries centrally supported from India Coordinates and aligns closely with offshore teams Provides support for self-service apps for Corporate clients, where possible Work closely with onshore teams on E2E procedures and processes. Escalates issues to onshore teams in timely manner to manage client expectation & relationship Prepares and provides MIS reports where required Contributes to Continuous Improvement activities leading to operational efficiencies. Initiate and works with relevant teams on any projects that will lead to efficiencies in processes and reduction of queries Manage administrative tasks for the team Take on responsibilities as the dedicated Service Manager for clients Manage queries on settlement of trades - Cash, trade and Commodities, follow-up for settlement instructions, documents, status of payment, follow-up with clients for underlying documents Engage with stakeholders for Compliance and Audit requirements Conduct dipstick surveys, VOCs, Service Reviews and work towards closure of issues/complaints Your skills and experience Graduate/Post graduate with 4-6 years in servicing corporate clients or in a financial institution. Basic analytical skills, ability to exercise flexibility with regards to production problem solving Excellent communication skills, fluent in English and preferably local language Excellent team worker, able to work in virtual global teams and a matrix organization Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the product offering Driven and motivated to work under tight timelines Extremely diligent and hardworking to efficiently manage deadlines Open minded, able to share information, transfer knowledge and expertise to team members Strong team spirit with ability to inspire and influence team members to achieve the team's goals, besides achieving own objective Experience in electronic banking support is an advantage Excellent skills in using MS Office Power point and Excel How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Let s do this. Let s change the world. In this vital role you will join a collaborative team implementing and supporting the next generation of safety platforms and supporting technologies. In this role, you will focus on solving and resolving daily issues related to processing of data and files related to adverse events across multiple systems for case transmissions. Youll collaborate with others to ensure smooth data flow and quickly address problems, using your analytical skills to keep systems running efficiently. Supervise daily data processes to identify and resolve issues where files are delayed or stuck. Tackle system and data reconciliation issues, collaborating with teams to resolve root causes and implement solutions. Work with various internal and external teams to address system dependencies and mitigate bottlenecks. Document and maintain records of recurring issues, proposed fixes, and preventive measures to improve process reliability. Collaborate with stakeholders to provide updates and ensure visibility in issue resolution. Develop and refine dashboards or reports to track system performance and file flow metrics. Participate in regular team meetings to discuss challenges, insights, and recommendations for process improvement. Responsible for ensuring that data is adhering to the KCI metrics on a regular basis Develop and implement test plans, scripts to validate system updates, patches and new deployments Identify and document system bugs or discrepancies, collaborating with developers or vendors to resolve them. Perform regression testing to ensure updates or fixes do not negatively impact existing functionalities. Automate repetitive testing processes and improve testing efficiency. What we expect of you Bachelor s degree and 0 to 3 years of Life Science / Biotechnology / Pharmacology / Information Systems experience OR Diploma and 4 to 7 years of Life Science / Biotechnology / Pharmacology / Information Systems experience Basic Qualifications: Strong analytical and problem-solving skills to diagnose and resolve system-related issues. Knowledge of testing methodologies and quality assurance standard processes. Proficiency in working with data analysis and QA tools. Proficiency in manual and automated testing methodologies Knowledge of writing SQL will be helpful Familiarity with regulatory compliance testing (e. g. , FDA 21 CFR Part 11, GAMP Familiarity with ITIL process Preferred Qualifications: Knowledge or some experience in database programming languages using SQL Some understanding of API integrations such as MuleSoft Outstanding written and verbal communication skills, and ability to explain technical concepts to non-technical clients Sharp learning agility, problem solving and analytical thinking Knowledgeable in SDLC, including requirements, design, testing, data analysis, change control and Software Testing Life Cycle (STLC) Knowledgeable in reporting tools (e. g. Tableau)

The Let s do this. Let s change the world. In this vital role you will join a collaborative team implementing and supporting the next generation of safety platforms and supporting technologies. In this role, you will focus on solving and resolving daily issues related to processing of data and files related to adverse events across multiple systems for case transmissions. Youll collaborate with others to ensure smooth data flow and quickly address problems, using your analytical skills to keep systems running efficiently. Supervise daily data processes to identify and resolve issues where files are delayed or stuck. Tackle system and data reconciliation issues, collaborating with teams to resolve root causes and implement solutions. Work with various internal and external teams to address system dependencies and mitigate bottlenecks. Document and maintain records of recurring issues, proposed fixes, and preventive measures to improve process reliability. Collaborate with partners to provide updates and ensure visibility in issue resolution. Develop and refine dashboards or reports to track system performance and file flow metrics. Participate in regular team meetings to discuss challenges, insights, and recommendations for process improvement. Responsible for ensuring that data is adhering to the KCI metrics on a regular basis Develop and implement test plans, scripts to validate system updates, patches and new deployments Identify and document system bugs or discrepancies, collaborating with developers or vendors to resolve them. Perform regression testing to ensure updates or fixes do not negatively impact existing functionalities. Automate repetitive testing processes and improve testing efficiency. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Bachelor s degree and 0 to 3 years of Life Science / Biotechnology / Pharmacology / Information Systems experience (OR) Diploma and 4 to 7 years of Life Science / Biotechnology / Pharmacology / Information Systems experience Must-Have Skills Strong analytical and problem-solving skills to diagnose and resolve system-related issues. Knowledge of testing methodologies and quality assurance standard processes. Proficiency in working with data analysis and QA tools. Proficiency in manual and automated testing methodologies Knowledge of writing SQL will be helpful Familiarity with regulatory compliance testing (e. g. , FDA 21 CFR Part 11, GAMP Familiarity with ITIL process Good-to-Have Skills: Knowledge or some experience in database programming languages using SQL Some understanding of API integrations such as MuleSoft Outstanding written and verbal communication skills, and ability to explain technical concepts to non-technical clients Sharp learning agility, problem solving and analytical thinking Knowledgeable in SDLC, including requirements, design, testing, data analysis, change control and Software Testing Life Cycle (STLC) Knowledgeable in reporting tools (e. g. Tableau) Professional Certifications SAFe for Teams certification (preferred) Soft Skills: Able to work under minimal supervision Skilled in providing oversight and mentoring team members. Demonstrated ability in effectively delegating work Excellent analytical and gap/fit assessment skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills Shift Information: This individual contributor position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.

Excellency in ITIL Process + ITSM + ITAM Supervise, guide, and mentor a team of infrastructure engineers and support staff. Provide technical leadership and act as a point of escalation for complex infrastructure issues. Conduct performance reviews, provide feedback, and identify development opportunities for team members. Oversee the identification, diagnosis, and resolution of infrastructure-related issues (e.g., servers, networking, storage, etc.). Ensure that the team meets Service Level Agreements (SLAs) for response and resolution times. Troubleshoot and resolve complex infrastructure problems, escalating issues as necessary Implement and manage monitoring tools to ensure the health and performance of infrastructure components. Ensure that proactive monitoring, alerts, and automated responses are in place to minimize downtime. Perform regular system maintenance, patching, and updates to maintain a secure and reliable environment. Provide ongoing support for critical infrastructure systems, ensuring they are continuously optimized for performance, scalability, and reliability. Identify opportunities for improving the efficiency and cost-effectiveness of infrastructure systems. Develop and implement strategies to optimize network performance, reduce downtime, and improve system availability. Develop and maintain disaster recovery plans and procedures for the infrastructure. Ensure that backups are regularly performed and that disaster recovery tests are conducted. Work with other teams to ensure that business continuity plans are in place and are effectively tested. Ensure the security of the infrastructure by applying best practices for firewalls, encryption, and access control. Monitor infrastructure for potential security vulnerabilities and address them promptly. Work closely with cybersecurity teams to maintain the security posture of the organization's IT infrastructure. Manage relationships with vendors and service providers to ensure the organization receives the best service and pricing. Oversee procurement processes for infrastructure hardware and software. Evaluate new technologies and make recommendations on their adoption for infrastructure improvements. Assist in managing the infrastructure support budget, ensuring effective allocation of resources. Provide cost-effective solutions for infrastructure expansion or upgrades. Monitor infrastructure-related expenditures and identify opportunities for cost reduction. Collaborate with other IT teams (e.g., development, application support, cybersecurity) to ensure integrated infrastructure solutions. Communicate technical information clearly to non-technical stakeholders. Participate in cross-functional meetings to discuss infrastructure requirements, improvements, and challenges. Maintain accurate and up-to-date documentation on all infrastructure systems, processes, and configurations. Generate regular reports on infrastructure performance, incidents, and improvements. Develop and maintain standard operating procedures (SOPs) for infrastructure-related processes.