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Accenture
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Technology Support Engineer

Technology Support Engineer

Accenture

2 - 7 years

4 - 8 Lacs

Gurugram

Posted:2 days ago| Platform:

Apply

Skills Required

itil framework ci management incident management troubleshooting itil networking problem management it service desk service level management change management itil certified technical support service desk management itil process itsm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Technology Support Engineer

Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Configuration Database & CI Management

Good to have skills :NAMinimum
2 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability. You will create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Additionally, you will collaborate with vendors and assist service management teams with issue analysis and resolution.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Proactively identify and resolve incidents and problems in business system components.- Create and implement Requests for Change (RFC) to enhance operational stability.- Update knowledge base articles to facilitate effective troubleshooting.- Collaborate with vendors to address technical issues.- Assist service management teams in analyzing and resolving issues. Professional & Technical
Skills:

- Must To Have

Skills:

Proficiency in Configuration Database & CI Management.- Strong understanding of ITIL framework.- Experience with incident and problem management processes.- Good To Have

Skills:

Knowledge of IT service management tools.
Additional Information:- The candidate should have a minimum of 2 years of experience in Configuration Database & CI Management.- This position is based at our Gurugram office.- A 15 years full-time education is required.Qualification
15 years full time education

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Accenture

Professional Services

Dublin

600,000+ Employees

22546 Jobs

Key People

Julie Sweet

Chairman & Chief Executive Officer
KC Choi

Global Lead for Technology & Chief Operating Officer
David Rowland

Executive Chairman
Irene O'Neill

Chief Financial Officer

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Technology Support Engineer