13583 Itil Jobs - Page 6

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Salesforce DevOps Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project goals are met, facilitating discussions to address challenges, and guiding the development process to align with organizational objectives. You will also engage in strategic planning and decision-making to enhance application performance and user experience, ensuring that all stakeholders are informed and involved throughout the project lifecycle. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge-sharing sessions to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce DevOps.- Strong understanding of continuous integration and continuous deployment processes.- Experience with version control systems such as Git.- Familiarity with Agile methodologies and project management tools.- Ability to troubleshoot and resolve application issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in Salesforce DevOps.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Amazon Web Services (AWS) Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive project success. You will also engage in problem-solving activities, ensuring that the applications meet the required standards and specifications while fostering a collaborative environment for your team members. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in Amazon Web Services (AWS).- Strong understanding of cloud architecture and deployment strategies.- Experience with application design and development methodologies.- Familiarity with DevOps practices and tools.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 12 years of experience in Amazon Web Services (AWS).- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

• Bachelors degree or equivalent experience in an IT related discipline preferred. • Technical knowledge of SRE areas of focus – implementations with Datadog as an observability focus, Capacity management etc. • Outstanding communication and influencing skills. • Experience of industry best-practice processes and ability to drive approach and process changes. • Initiative-taking, focused, and resilient, with a cheerful outlook. • Good negotiation / influencing skills able to overcome resistance and reach consensus and compromise to attain the required objective. • Demonstrated ability to manage time critical incident and recovery (crisis) situations and communication and liaison with internal stakeholders • ITIL Foundation certificate must. • Extensive experience with monitoring tools (e.g. Datadog, ITRS etc.)

Job Purpose and Impact The Senior Professional, Application Development job builds, maintains, integrates and implements software applications within the organization. With minimal supervision, this job performs complex software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications Key Accountabilities APPLICATION CONFIGURATION MANAGEMENT: Builds complex application configurations to meet user and business requirements while identifying improvements to complex application support processes and procedures. APPLICATION DEVELOPMENT & DEPLOYMENT: Performs advanced programming, configuration, testing and deployment of fixes or updates for application version releases. USER COMMUNICATION & SUPPORT: Plays a key role and keeps an open channel of communication with users to respond to complex application support requests and needs. APPLICATION SUPPORT: Conducts complex technical application support activities to deliver on business outcomes. STAKEHOLDER MANAGEMENT: Partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals. INCIDENT & REQUEST MANAGEMENT: Leads prioritization of incoming incident tickets and user requests. VENDOR MANAGEMENT: Handles positive relationships with software vendors and negotiates complex contracts. Qualifications Minimum Qualification: Minimum requirement of 5 years or more of relevant experience. Minimum of 5+ years of ServiceNow related work experience and 10-16 years overall experience Certification in ServiceNow under CIS IT Service Management Prior Experience in designing and implementing ServiceNow Case Management, Query Management and Workflow management Preferred Qualification: Lead Change - Level 2 - Develops resiliency to positively navigate change, work within uncertainty, and support others through the process. Demonstrate Digital Technology & Data Fluency - Level 2 - Understands the importance of information security, embracing and integrating new technologies to contribute to team performance as well as working on how to use data to aid in decision making. Build Financial & Business Acumen - Level 2 - Looks to increase financial and business understanding to draw accurate insights and use information as a strategic tool. Develop Self and Others - Level 2 - Seeks out feedback, coaching and assignments that lead to personal growth, aligns career goals with business, and holds self accountable. Partner with Impact - Level 2 - Develops skills to be a strong partner by understanding the business and the customer, how to anticipate needs and identify benefits and risks of solutions. Execute with Excellence - Level 2 - Identify value of future scenarios, resource allocation, how to anticipate potential obstacles and contributes to the end-to-end execution.

Role & responsibilities JD for SDM EUC Relevant experience of 10+ Years in managing End user support related projects Hands on EUC support, Service desk management, Field services & Asset Management Experience of managing Onsite & offsite operations/teams Strong understanding of service management principles, methodologies, and best practices Excellent communication & verbal skills Need to drive engagement review meetings with customer Good excel & Powerpoint skills ITIL certification Good to have Prince 2 or PMP certification Good resource planning skills. Excellent leadership and customer service skills. Strong teamwork skills and attention to detail. Vendor management experience Should have experience to handle multiple sites Roles & responsibilities Oversee service delivery operations, ensuring timely and quality delivery of services to clients. Define service metrics and KPIs, monitoring performance and implementing improvements where necessary. Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery Developing a deep understanding of projects to gain insights into the scope of service delivery Taking accountability for service delivery performance, meeting customer expectations, and driving future demand Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades Providing accurate and regular reports to the management on performance of the service delivery Leading personnel management, including staff recruitment, performance assessment, training, and mentoring Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments Please share your resumes on Sakunthalaa@valorcrest.in Preferred candidate profile

Title: Infrastructure and Cloud Specialist Experience: 5+ Years and above Position Type : Full-time Timing: Willing to work in US Time zone and extended shift hours. Location : Preferred Mumbai & Pune Location Only. Roles and Responsibilities: Having extensive knowledge and experience in Infrastructure deployments. Architect, implement, and manage cloud environments across Azure, GCP, and AWS. Design multi-cloud strategies, including workload migration, resource optimization, and cost management. Configure and manage identity & access management (IAM) across different cloud providers. Manage Microsoft Azure access and authentication. Create conditional access rules and configure MFA in Microsoft Azure. Configure and manage external and guest access for O365. Monitor O365 alerts and take corrective actions. Create and monitor data loss prevention policies. Create reports capturing user adoption, team usage, app usage, active users, and meeting metrics. Configure Information Rights Management for O365 workloads Configure and monitor data sensitivity labels. Assist with O365 eDiscovery searches and investigations. Manage and optimize Microsoft Azure cloud environments, ensuring security and compliance. Implement and maintain Microsoft Defender for Cloud to protect workloads and improve security posture. Configure and manage Entra ID Enterprise Applications, including authentication, access policies, and API integrations. Conduct risk assessments and security audits to identify vulnerabilities and mitigation strategies. Develop and enforce identity and access management (IAM) policies using Entra ID. Monitor security alerts, investigate incidents, and implement proactive threat mitigation strategies. Collaborate with IT and security teams to enhance cloud security frameworks and best practices. Mentor and provide knowledge transfer of M365 technologies and administration tasks. Independently manage individual work schedule with minimal oversight and proactively communicate status, progress, and risks to management and project leadership. Strong working knowledge of Active Directory, Exchange 2016-2019 installation, configuration, and support, Office 365 configuration and support, Exchange Online Protection, External DNS record configuration (SPF, DKIM, and DMARC), and PowerShell for automation, maintenance, and reporting Strong knowledge of Microsofts Advanced Threat Services and Compliance Providing technical expertise on Office 365 applications: Teams, SharePoint Online, Azure, OneDrive, and PowerBI Experience with PowerShell Scripting for automation. Installing and configuring load balances like Zeus, KEMP, etc Design and implementation of the virtual environment with VMware ESX 4. x and later on HP, DELL, etc with local SCSI and centralized Fiber Channel storage. Deploying the New VM from the template and cloning an existing VM as per the client's request through the change management process. Experience with configuring Cisco, DELL Switches, and Routers. Experience with Fiber Channel switch configuration. Worked on VoIP technologies. Manages servers, including Office365 e-mail, Active Directory, VMWare, SAN storage, print, domain, application, and backup servers and their associated operating systems and software Knowledge of distributed file services and replication and Configuring alarms, managing tasks, events, and alarms, root cause & system log analysis, and reporting. Moving VMs from one LUN to another LUN using Storage VMotion. Adding new virtual disks and extending existing volumes, disk, and hardware monitoring. Installing, configuring, and managing virtual infrastructure and virtual center. Installation OS and configuration of virtual machines in an enterprise SAN environment. Creating raw partitions and iSCSI storage partitions. Moving physical machine to virtual machine using P2V converter. Troubleshooting problems with the help of Event Logs, troubleshooting virtual machine issues. Managing VMs through web access, Configurations of Virtual switches, and network connections. Knowledge of Microsoft System Center Configuration Manager. Experience with Cisco IronPort email gateway configuration. Worked on cloud infrastructures like Amazon, and Azure with VPC network configuration. Adding and deleting users. Kernel compiling. FTP, SSH, SCP Protocols, Software & patch addition, modification & removal. Planning and Implementation of SAN storage solution Allocation of storage to blade servers (Creation of LUNs) Mirrors and RAID 0, 1, and 5 levels. Experience with configuring and managing Virtual disks. Planning and Implementation Virtual Desktop Infrastructure. Support for configuration of thin clients to connect to local servers. IP tables. Identifying project needs and planning an Implementation solution for the Desktop needs, Manage users, groups, permissions, and roles. Planning Implementing and MPLS Network. Installation and configuration of Data Center Router and Branch routers Switches Managing Leased Line Network, Servers Installation OS & MySQL and Oracle enterprise servers in virtual Farm. Worked with command-line editors to create automation jobs and monitoring. Planning and Implementing Apache Web Server, Samba, solutions (In-house) Migration and configuration of CRM, ERP, LMS, Database, and Corporate Website Servers in Virtual farm at DC. Security hardening and Monitoring of VMs & ESX servers (CPU, Memory, Disk, Network Utilization) for Security Compliance. Develops, implements and maintains policies, procedures and associated training plans for network resource administration, appropriate use, business continuity and disaster recovery Experience with Amazon S3, VPN, EC2, CloudFront, CodeBuild, CloudWatch, Load Balancer, etc Required Skills: Worked on Production, DEV, and TEST environments. Worked on Datacenter Implementation. Worked on several Infrastructure and application migrations. Worked on Cloud Migration services. Supported International clients. Ability to work independently and handle crisis management. Managed 100+ servers with multiple technologies like Windows, VMware, Hyper-V, etc. Ability to perform multiple, technical, highly complex tasks with the need to regularly upgrade skills to meet dynamic job conditions Strong knowledge of centralized and automated systems and application deployment via scripting. Strong knowledge of routing, VLAN, and firewall configuration. Industry-standard certifications such as Security+, CISSP, GSEC, ITIL, Microsoft, and Cisco certifications added value. Designing and implementing on-site, off-site, and international server infrastructure. Assessing and administering all equipment, hardware, and enterprise software upgrades. Practice in network asset management, including maintenance of network component inventory, life cycle management, and documentation. Experience with cloud platforms (e.g., AWS, Azure, or GCP) is preferred. Strong expertise in Microsoft Azure, Google Cloud Platform (GCP), and AWS cloud services. Knowledge of cloud networking, hybrid cloud architectures, and performance tuning. Strong background in VMware, Windows and networking. Strong expertise in Microsoft Azure, Microsoft Defender for Cloud, and Entra ID Enterprise Applications. Experience with cloud security posture management (CSPM) and cloud workload protection (CWP). Knowledge of identity and access management (IAM), OAuth 2.0, SAML, and OpenID Connect. Familiarity with Azure API Management, Azure Logic Apps, and automation workflows. Understanding of compliance frameworks, including ISO 27001, NIST, and the Digital Operational Resilience Act (DORA). Technologies: Operating System: Windows, VMware ESX, Citrix, etc Virtualization: KVM, OpenStack, VMware, Hyper-V, Citrix, RedHat Networking: Cisco Nexus, ASA Firewall, SonicWALL, VPN, etc Software: Nginx, Python, Apache, Docker, cPanel, PHPmyAdmin, WordPress, Jira, Confluence, SpiceWorks, etc Monitoring: Ossec, Nagios, Cacti, MRTG, LibreNMS, Observium, etc Database: MySQL, SQL, Sybase ASE, Oracle, DB2, etc Mail Server: Microsoft Exchange, Office 365, Zimbra, Qmail, Cisco IronPort, etc Source Control and Continuous Integration: CVS, Docker, Visual Source, CCNet, Slack, etc VoIP: Trixbox, Asterisk, Elastix, Skype for Business, etc Backup Software: Veeam, Symantec, Linux custom scripting. Load Balancer: F5, Citrix Netscaler, KEMP, Loadbalancer, Zeus (Zenoss), etc Storage: EMC, Nimble, Compellent, HP, etc Cloud Services: Microsoft Azure, AWS, etc Regards, Stella Mary HR Stella.mary@mlogica.com

Title: Infrastructure and Cloud Specialist Experience: 5+ Years and above Position Type : Full-time Timing: Willing to work in US Time zone and extended shift hours. Location : Preferred Mumbai & Pune Location Only. Roles and Responsibilities: Having extensive knowledge and experience in Infrastructure deployments. Architect, implement, and manage cloud environments across Azure, GCP, and AWS. Design multi-cloud strategies, including workload migration, resource optimization, and cost management. Configure and manage identity & access management (IAM) across different cloud providers. Manage Microsoft Azure access and authentication. Create conditional access rules and configure MFA in Microsoft Azure. Configure and manage external and guest access for O365. Monitor O365 alerts and take corrective actions. Create and monitor data loss prevention policies. Create reports capturing user adoption, team usage, app usage, active users, and meeting metrics. Configure Information Rights Management for O365 workloads Configure and monitor data sensitivity labels. Assist with O365 eDiscovery searches and investigations. Manage and optimize Microsoft Azure cloud environments, ensuring security and compliance. Implement and maintain Microsoft Defender for Cloud to protect workloads and improve security posture. Configure and manage Entra ID Enterprise Applications, including authentication, access policies, and API integrations. Conduct risk assessments and security audits to identify vulnerabilities and mitigation strategies. Develop and enforce identity and access management (IAM) policies using Entra ID. Monitor security alerts, investigate incidents, and implement proactive threat mitigation strategies. Collaborate with IT and security teams to enhance cloud security frameworks and best practices. Mentor and provide knowledge transfer of M365 technologies and administration tasks. Independently manage individual work schedule with minimal oversight and proactively communicate status, progress, and risks to management and project leadership. Strong working knowledge of Active Directory, Exchange 2016-2019 installation, configuration, and support, Office 365 configuration and support, Exchange Online Protection, External DNS record configuration (SPF, DKIM, and DMARC), and PowerShell for automation, maintenance, and reporting Strong knowledge of Microsofts Advanced Threat Services and Compliance Providing technical expertise on Office 365 applications: Teams, SharePoint Online, Azure, OneDrive, and PowerBI Experience with PowerShell Scripting for automation. Installing and configuring load balances like Zeus, KEMP, etc Design and implementation of the virtual environment with VMware ESX 4. x and later on HP, DELL, etc with local SCSI and centralized Fiber Channel storage. Deploying the New VM from the template and cloning an existing VM as per the client's request through the change management process. Experience with configuring Cisco, DELL Switches, and Routers. Experience with Fiber Channel switch configuration. Worked on VoIP technologies. Manages servers, including Office365 e-mail, Active Directory, VMWare, SAN storage, print, domain, application, and backup servers and their associated operating systems and software Knowledge of distributed file services and replication and Configuring alarms, managing tasks, events, and alarms, root cause & system log analysis, and reporting. Moving VMs from one LUN to another LUN using Storage VMotion. Adding new virtual disks and extending existing volumes, disk, and hardware monitoring. Installing, configuring, and managing virtual infrastructure and virtual center. Installation OS and configuration of virtual machines in an enterprise SAN environment. Creating raw partitions and iSCSI storage partitions. Moving physical machine to virtual machine using P2V converter. Troubleshooting problems with the help of Event Logs, troubleshooting virtual machine issues. Managing VMs through web access, Configurations of Virtual switches, and network connections. Knowledge of Microsoft System Center Configuration Manager. Experience with Cisco IronPort email gateway configuration. Worked on cloud infrastructures like Amazon, and Azure with VPC network configuration. Adding and deleting users. Kernel compiling. FTP, SSH, SCP Protocols, Software & patch addition, modification & removal. Planning and Implementation of SAN storage solution Allocation of storage to blade servers (Creation of LUNs) Mirrors and RAID 0, 1, and 5 levels. Experience with configuring and managing Virtual disks. Planning and Implementation Virtual Desktop Infrastructure. Support for configuration of thin clients to connect to local servers. IP tables. Identifying project needs and planning an Implementation solution for the Desktop needs, Manage users, groups, permissions, and roles. Planning Implementing and MPLS Network. Installation and configuration of Data Center Router and Branch routers Switches Managing Leased Line Network, Servers Installation OS & MySQL and Oracle enterprise servers in virtual Farm. Worked with command-line editors to create automation jobs and monitoring. Planning and Implementing Apache Web Server, Samba, solutions (In-house) Migration and configuration of CRM, ERP, LMS, Database, and Corporate Website Servers in Virtual farm at DC. Security hardening and Monitoring of VMs & ESX servers (CPU, Memory, Disk, Network Utilization) for Security Compliance. Develops, implements and maintains policies, procedures and associated training plans for network resource administration, appropriate use, business continuity and disaster recovery Experience with Amazon S3, VPN, EC2, CloudFront, CodeBuild, CloudWatch, Load Balancer, etc Required Skills: Worked on Production, DEV, and TEST environments. Worked on Datacenter Implementation. Worked on several Infrastructure and application migrations. Worked on Cloud Migration services. Supported International clients. Ability to work independently and handle crisis management. Managed 100+ servers with multiple technologies like Windows, VMware, Hyper-V, etc. Ability to perform multiple, technical, highly complex tasks with the need to regularly upgrade skills to meet dynamic job conditions Strong knowledge of centralized and automated systems and application deployment via scripting. Strong knowledge of routing, VLAN, and firewall configuration. Industry-standard certifications such as Security+, CISSP, GSEC, ITIL, Microsoft, and Cisco certifications added value. Designing and implementing on-site, off-site, and international server infrastructure. Assessing and administering all equipment, hardware, and enterprise software upgrades. Practice in network asset management, including maintenance of network component inventory, life cycle management, and documentation. Experience with cloud platforms (e.g., AWS, Azure, or GCP) is preferred. Strong expertise in Microsoft Azure, Google Cloud Platform (GCP), and AWS cloud services. Knowledge of cloud networking, hybrid cloud architectures, and performance tuning. Strong background in VMware, Windows and networking. Strong expertise in Microsoft Azure, Microsoft Defender for Cloud, and Entra ID Enterprise Applications. Experience with cloud security posture management (CSPM) and cloud workload protection (CWP). Knowledge of identity and access management (IAM), OAuth 2.0, SAML, and OpenID Connect. Familiarity with Azure API Management, Azure Logic Apps, and automation workflows. Understanding of compliance frameworks, including ISO 27001, NIST, and the Digital Operational Resilience Act (DORA). Technologies: Operating System: Windows, VMware ESX, Citrix, etc Virtualization: KVM, OpenStack, VMware, Hyper-V, Citrix, RedHat Networking: Cisco Nexus, ASA Firewall, SonicWALL, VPN, etc Software: Nginx, Python, Apache, Docker, cPanel, PHPmyAdmin, WordPress, Jira, Confluence, SpiceWorks, etc Monitoring: Ossec, Nagios, Cacti, MRTG, LibreNMS, Observium, etc Database: MySQL, SQL, Sybase ASE, Oracle, DB2, etc Mail Server: Microsoft Exchange, Office 365, Zimbra, Qmail, Cisco IronPort, etc Source Control and Continuous Integration: CVS, Docker, Visual Source, CCNet, Slack, etc VoIP: Trixbox, Asterisk, Elastix, Skype for Business, etc Backup Software: Veeam, Symantec, Linux custom scripting. Load Balancer: F5, Citrix Netscaler, KEMP, Loadbalancer, Zeus (Zenoss), etc Storage: EMC, Nimble, Compellent, HP, etc Cloud Services: Microsoft Azure, AWS, etc Regards, Stella Mary HR Stella.mary@mlogica.com

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! A Project Management Office (PMO) Manager is responsible for overseeing and directing the PMO, ensuring that project management processes are followed effectively, and that projects are delivered on time, within budget, and to the required quality standards. Act as a bridge between senior management, project teams, and stakeholders, aligning projects with strategic goals and providing guidance and support. Strategic Alignment: Ensuring project teams are aligned with the organization's strategic objectives and business goals. Portfolio Management: Overseeing the project portfolio for a defined geography Prioritizing projects based on BMC Helix ProServ strategy Communicating effectively with various stakeholders, including senior management, project teams, customers, partners and external parties. Financial Management: Proactive planning to achieve quarterly, half-yearly and annual revenue goals assigned to the business function. Monitoring budget planning, utilization, and recognition on all projects delivered by the team members. Managing Bad Debts and recovery process. Resource Management: Managing and allocating resources across projects Maintaining 10-20% additional capacity Ensuring all resources are adequately skilled on all BMC Helix product lines Ensuring all resources are PMP certified, and the certifications are renewed on a timely manner. Ensuring all resources are certified in the most updated ITIL standards. Providing training and mentorship to project managers and team members. Stakeholder Management: Working in closely with the Resource Management, Sales, and Customer Success teams on pipeline generation and demand planning. Partnering with the Service Delivery, Support, and R&D teams ensuring smooth delivery of projects and escalation management. Process Management: Implementing, and maintaining standardized project management processes and methodologies as prescribed by the BMC Helix Project Management best practices. Ensuring the teams are proficient in using BMC Helix Project Management tools and applications. Identifying areas for improvement in project management processes and practices. Governance & Reporting: Tracking project progress, identifying risks and issues, and implementing corrective actions. Establishing procedures to review project progress. Providing regular project status reports to senior management and stakeholders. Conducting and/or participate in Steerco meetings. Preparing weekly, monthly, and quarterly reports and summaries on all KPIs

NVIDIA is seeking a highly motivated and experienced SAP Site Reliability Engineer (SRE) to join our SAP Basis organization within the Business Applications group. We’re looking for someone who is hardworking, creative, and passionate about driving operational excellence in SAP systems. This is an outstanding opportunity to work on brand-new technologies, elevate performance, and guarantee the reliability of critical enterprise applications. What you'll be doing: Design, implement, and maintain highly available and scalable SAP environments, including S/4HANA, BW/4HANA, and SAP BTP. Develop and enhance observability capabilities within the SAP landscape, focusing on actionable operational metrics and insights. Perform system performance tuning across SAP application servers, HANA databases, and the underlying infrastructure. Define, monitor, and continuously improve SLIs and SLOs to ensure SAP service reliability and customer satisfaction. Automate operational tasks, monitoring, and configuration using Python, Shell scripting, and tools like Ansible. Collaborate with SAP Basis, infrastructure, and application teams to address and resolve complex system issues. Conduct root cause analysis and lead post-incident reviews to drive continuous improvement and prevent recurrence. Create and maintain system standards and consistency, including SSO certificates, system parameters, and configuration baselines. Implement and enforce policies and procedures to ensure compliance and operational integrity. Continuously optimize SAP and database performance, identifying areas for improvement and implementing standard methodologies. What we need to see: Bachelor’s degree in computer science or a related field. 10+ years of experience in Site Reliability Engineering, DevOps, or SAP Basis roles with a focus on system reliability and performance. Strong scripting skills in Python, Bash, or similar languages for automation and tooling. Good understanding and hands-on experience with Linux or other Unix operating systems. Familiarity with CI/CD practices and deployment automation. Strong hands-on experience with SAP systems (S/4HANA, HANA DB, NetWeaver, SAP BTP). Deep understanding of SAP NetWeaver, transports, batch processing, and interface architecture. Proficiency in SAP performance tuning, including HANA memory management, SQL plan analysis, and ABAP runtime optimization. Hands-on experience in automation, configuration, and deployment on AWS, including EC2, CloudWatch, CloudFormation, and security groups. Knowledge of DevOps practices such as Continuous Integration and Deployment. Ways to stand out from the crowd: Demonstrated operational excellence in running SAP systems in public cloud environments (e.g., AWS, Azure, GCP). Proven expertise in advanced database performance tuning, especially for HANA and other enterprise-grade platforms. Remarkable ability to fix and resolve complex performance, architectural, and process-related issues across SAP landscapes. Professional certifications in SAP, AWS, databases, ITIL, and/or PMP, showcasing a commitment to continuous learning and industry best practices. Good understanding of AI/ML tools and a demonstrated ability to apply them effectively within the scope of SAP Basis and system operations.

ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today. What you will do Let’s do this. Let’s change the world. In this vital role you will as a Senior Associate IS Business Systems Analyst with strong data science and analytics expertise to join the Digital Workplace Experience (DWX) Automation & Analytics product team. In this role, you will develop, maintain, and optimize machine learning models, forecasting tools, and operational dashboards that support strategic and day-to-day decisions for global digital workplace services. This role is ideal for candidates with hands-on experience building predictive models and working with large operational datasets to uncover insights and deliver automation solutions. You will work alongside product owners, engineers, and service leads to deliver measurable business value using data-driven tools and techniques. Roles and Responsibilities Design, develop, and maintain predictive models, decision support tools, and dashboards using Python, R, SQL, Power BI, or similar platforms. Partner with delivery teams to embed data science outputs into business operations, focusing on improving efficiency, reliability, and end-user experience in Digital Workplace services. Build and automate data pipelines for data ingestion, cleansing, transformation, and model training using structured and unstructured datasets. Monitor, maintain, and tune models to ensure accuracy, interpretability, and sustained business impact. Support efforts to operationalize ML models by working with data engineers and platform teams on integration and automation. Conduct data exploration, hypothesis testing, and statistical analysis to identify optimization opportunities across services like endpoint health, service desk operations, mobile technology, and collaboration platforms. Provide ad hoc and recurring data-driven recommendations to improve automation performance, service delivery, and capacity forecasting. Develop reusable components, templates, and frameworks that support analytics and automation scalability across DWX. Collaborate with other data scientists, analysts, and developers to implement best practices in model development and lifecycle management. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The vital attribute professional we seek is with these qualifications. Basic Qualifications: Master's degree / Bachelor's degree and 5 to 9 years in Data Science, Computer Science, IT, or related field Must Have Skill Experience working with large-scale datasets in enterprise environments and with data visualization tools such as Power BI, Tableau, or equivalent Strong experience developing models in Python or R for regression, classification, clustering, forecasting, or anomaly detection Proficiency in SQL and working with relational and non-relational data sources Nice-to-Have Skills Familiarity with ML pipelines, version control (e.g., Git), and model lifecycle tools (MLflow, SageMaker, etc.) Understanding of statistics, data quality, and evaluation metrics for applied machine learning Ability to translate operational questions into structured analysis and model design Experience with cloud platforms (Azure, AWS, GCP) and tools like Databricks, Snowflake, or BigQuery Familiarity with automation tools or scripting (e.g., PowerShell, Bash, Airflow) Working knowledge of Agile/SAFe environments Exposure to ITIL practices or ITSM platforms such as ServiceNow Soft Skills Analytical mindset with attention to detail and data integrity Strong problem-solving and critical thinking skills Ability to work independently and drive tasks to completion Strong collaboration and teamwork skills Adaptability in a fast-paced, evolving environment Clear and concise documentation habits EQUAL OPPORTUNITY STATEMENT Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Sr Manager Information Systems -Automation & Analytics What you will do Let’s do this. Let’s change the world. In this vital role you will be the Automation Lead. You will be working with a dedicated team to lead the Digital Workplace Experience (DWX) organization in developing a comprehensive & agile automation program that is focused on reducing manual processes, operational spend, security risk & increasing self-service across the DWX ecosystem. The DWX (Digital Workplace Experience) team is responsible for the design, development, delivery, and life cycle of Amgen’s End User Technology services which include user PCs, mobile devices; printers, communication tools including Audio/Video teleconference/meeting support, Email Messaging; and collaboration tools including Office 365, SharePoint Online, Box, and Yammer. The team consists of cross-disciplinary IT professionals who understand how to deliver services that span infrastructure, applications, and customer experiences. Roles & Responsibilities: Operate as Automation lead for Digital Workplace Experience team, leading solution design, service delivery and end-to-end oversight & governance for all DWX Automation projects. Deliver and continually improve the Automation Solution Architecture. Lead team of technologists focused on developing automations & supporting DWX as functional SMEs. Engage the business to understand their business requirements and current processes, and help find ways to improve processes using Services within Power Apps, Flow, Azure Apps, ServiceNow, etc. Align with enterprise automation standards & testing frameworks for development and run. Partner with DWX operations, engineering, and other internal & external teams to identify & implement opportunities to “Stop, Simplify & Automate” processes globally. Optimize existing run operations by building web/mobile tools that deliver enterprise outcomes. Mentor and provide technical guidance to all DWX staff on automating & simplifying their processes. Evaluate automation for emerging trends such as IoT, AI, Blockchain, etc. Interact with business users, SaaS providers & partners to understand & document business requirements, data integration flows, security or compliance requirements. Design automated process solutions in accordance with standard design principles and conventions, that are efficient, well structured, maintainable, and easy to understand. Translating strategic opportunities and emerging technology solutions into tangible pragmatic executable plans. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree / Master's degree / Bachelor's degree and 12 to 17 years of IT Architecture, software engineering and process automation. Functional Skills: Deep technical knowledge of MDM, cloud/SaaS platforms, collaboration & communication technologies, enterprise security. Strong Operating System (Linux, Windows, iOS), network and security fundamentals e.g. understanding of networking protocols & applications (TCP/IP, load balancing, firewalls etc.) 3+ years of hands-on development experience with Office 365 tools including Power Apps, Flow, Azure Apps etc. 3+ years of hands-on development experience with leading RPA platforms, such as UiPath, Automation Anywhere, Blue Prism etc. 4+ years of experience with web service technologies and programming languages such as SOAP, REST, Python, Java, C#/.NET framework, JSON, HTML/XML/XAML, JavaScript, Linux, PowerShell etc. 2+ years of experience working with scrum framework. Deep knowledge of standard processes across the SDLC and software testing methodologies, tools, and processes. Experience in Software Engineering, DevOps, or System Administration with automation focus Experience with software development practices – Continuous Integration, Continuous Delivery, and Source Code Management, object-oriented design, web development frameworks or software design patterns Understanding or experience of Cloud Integration - familiarity with SaaS, iPaaS/PaaS & IaaS based Application delivery models Knowledge of ITIL Service Management framework Excellent verbal and written communication skills to present process improvements to peers & leadership. Strong leadership/consultative, collaboration, project management, service delivery and process improvement skills to facilitate alignment across multiple global geographies and functions. Professional Certifications: Scaled Agile Framework (SAFe) for Teams (preferred) Soft Skills: High degree of initiative and self-motivation. Ability to handle multiple priorities successfully. Team-oriented with a focus on achieving team goals. Excellent analytical and troubleshooting skills. Ability to work effectively with global and virtual teams. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Principal Consultant – Data Center L3 Network Engineer Job Description: The F5 Operations L2 Engineer is responsible for supporting, maintaining, and troubleshooting F5 BIG-IP devices, including LTM, GTM/DNS, APM, and ASM modules . The role requires handling incidents, service requests, and changes while ensuring high availability and security of network services . Responsibilities Monitor, maintain , and troubleshoot F5 BIG-IP load balancers (LTM, GTM/DNS, APM, ASM). Perform L2-level support for production incidents, ensuring timely resolution. Implement and validate F5 configurations, including virtual servers, pools, iRules , and SSL certificates. Collaborate with L3 teams for complex escalations and root cause analysis. Apply firmware upgrades, patches, and security fixes as per compliance standards. Assist in capacity planning, performance optimization, and log analysis. Work on F5 iRules and automation scripts (e.g., using Bash, Python, or Ansible). Document troubleshooting steps, configurations, and solutions for knowledge sharing. Coordinate with cross-functional teams for network and application integration. Adhere to ITIL best practices for Incident, Problem, and Change Management Qualifications we seek in you! Minimum Q ualifications / Skills Bachelor's degree in computer science, information technology, or a related field; or equivalent work experience. Good experience in managing F5 Load Balancers (BIG-IP LTM, GTM/DNS, APM, ASM). Strong knowledge of F5 iRules , SSL/TLS, HTTP/S, DNS, and TCP/IP. Hands-on experience in troubleshooting F5 devices using logs, packet captures, and dashboards . Good understanding of networking concepts like VLANs, Routing, NAT, SNAT, and Firewalls. Experience with F5 CLI, TMSH, and REST API for automation and troubleshooting. Basic scripting knowledge ( Python, Bash, or Ansible ) is a plus. Exposure to cloud-based load balancing solutions (AWS, Azure, GCP) is desirable. Familiarity with ITIL processes (Incident, Problem, and Change Management). Strong analytical and communication skills Preferred Q ualifications / Skills Strong communicator – English in spoken and written form F5 Certified BIG-IP Administrator (F5-101 & F5-201) CCNA or equivalent networking certification ITIL v4 Foundation (optional) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training . Job Principal Consultant Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jul 27, 2025, 8:13:54 PM Unposting Date Jan 24, 2026, 12:13:54 AM Master Skills List Consulting Job Category Full Time

Job Summary We are looking for a highly skilled and adaptable Site Reliability Engineer to become a key member of our Cloud Engineering team. In this crucial role, you will be instrumental in designing and refining our cloud infrastructure with a strong focus on reliability, security, and scalability . As an SRE, you'll apply software engineering principles to solve operational challenges, ensuring the overall operational resilience and continuous stability of our systems. This position requires a blend of managing live production environments and contributing to engineering efforts such as automation and system improvements. Key Responsibilities: Cloud Infrastructure Architecture and Management: Design, build, and maintain resilient cloud infrastructure solutions to support the development and deployment of scalable and reliable applications. This includes managing and optimizing cloud platforms for high availability, performance, and cost efficiency. Enhancing Service Reliability: Lead reliability best practices by establishing and managing monitoring and alerting systems to proactively detect and respond to anomalies and performance issues. Utilize SLI, SLO, and SLA concepts to measure and improve reliability. Identify and resolve potential bottlenecks and areas for enhancement. Driving Automation and Efficiency: Contribute to the automation, provisioning, and standardization of infrastructure resources and system configurations. Identify and implement automation for repetitive tasks to significantly reduce operational overhead. Develop Standard Operating Procedures (SOPs) and automate workflows using tools like Rundeck or Jenkins. Incident Response and Resolution: Participate in and help resolve major incidents, conduct thorough root cause analyses, and implement permanent solutions. Effectively manage incidents within the production environment using a systematic problem-solving approach. Collaboration and Innovation: Work closely with diverse stakeholders and cross-functional teams, including software engineers, to integrate cloud solutions, gather requirements, and execute Proof of Concepts (POCs). Foster strong collaboration and communication. Guide designs and processes with a focus on resilience and minimizing manual effort. Promote the adoption of common tooling and components, and implement software and tools to enhance resilience and automate operations. Be open to adopting new tools and approaches as needed. Required Skills and Experience: Cloud Platforms: Demonstrated expertise in at least one major cloud platform (AWS, Azure, or GCP). Infrastructure Management: Proven proficiency in on-premises hosting and virtualization platforms (VMware, Hyper-V, or KVM). Solid understanding of storage internals (NAS, SAN, EFS, NFS) and protocols (FTP, SFTP, SMTP, NTP, DNS, DHCP). Experience with networking and firewall technologies. Strong hands-on experience with Linux internals and operating systems (RHEL, CentOS, Rocky Linux). Experience with Windows operating systems to support varied environments. Extensive experience with containerization (Docker) and orchestration (Kubernetes) technologies. Automation & IaC: Proficiency in scripting languages (shell and Python). Experience with configuration management tools (Ansible or Puppet). Must have exposure to Infrastructure as Code (IaC) tools (Terraform or CloudFormation). Monitoring & Observability: Experience setting up and configuring monitoring tools (Prometheus, Grafana, or the ELK stack). Hands-on experience implementing OpenTelemetry for observability. Familiarity with monitoring and logging tools for cloud-based applications. Service Reliability Concepts: A strong understanding of SLI, SLO, SLA, and error budgeting. Soft Skills & Mindset: Excellent communication and interpersonal skills for effective teamwork. We value proactive individuals who are eager to learn and adapt in a dynamic environment. Must possess a pragmatic and adaptable mindset, with a willingness to step outside comfort zones and acquire new skills. Ability to consider the broader system impact of your work. Must be a change advocate for reliability initiatives. Desired/Bonus Skills: Experience with DevOps toolchain elements like Git, Jenkins, Rundeck, ArgoCD, or Crossplane. Experience with database management, particularly MySQL and Hadoop. Knowledge of cloud cost management and optimization strategies. Understanding of cloud security best practices, including data encryption, access controls, and identity management. Experience implementing disaster recovery and business continuity plans. Familiarity with ITIL (Information Technology Infrastructure Library) processes

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Sr Associate IS Bus Sys Analyst - Knowledge Management What you will do Amgen is seeking a Sr Associate IS Business Systems Analyst to support and help lead the Knowledge Management process, with a focus on Knowledge-Centered Service (KCS) methodologies and self-service enablement. This junior-level process owner will play a key role in maintaining and optimizing Amgen’s knowledge lifecycle within the ServiceNow platform to enhance user experience, service resolution, and self-service adoption. The successful candidate will contribute to the governance and enhancement of knowledge workflows, collaborate with content contributors and reviewers, and help implement system features that support automation, content visibility, and ongoing process maturity. This position is ideal for an individual looking to grow in service management while contributing to enterprise-level improvements in knowledge sharing and service efficiency. Roles & Responsibilities: Support the governance and execution of Amgen’s Knowledge Management process using Knowledge-Centered Service (KCS) practices. Maintain knowledge workflows, article templates, and approval processes in the ServiceNow Knowledge module. Collaborate with knowledge contributors, owners, and reviewers to ensure content quality, usability, and lifecycle management. Assist in implementing and testing enhancements to the knowledge base, including search optimization, visibility rules, and feedback loops. Track and analyze knowledge metrics such as article reuse, deflection rates, and content lifecycle indicators to identify process improvements. Promote self-service enablement by identifying knowledge gaps and working with stakeholders to close them. Assist with training and communication campaigns to support adoption of KCS practices and system features. Ensure articles meet compliance and style guidelines and are regularly reviewed for accuracy and relevance. Serve as a point of contact for knowledge-related issues and support audits or internal reviews. Participate in continuous improvement initiatives and cross-process collaboration to integrate knowledge more effectively into the ITSM ecosystem. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The professional we seek is someone with these qualifications. Basic Qualifications: Master's degree / Bachelor's degree and 5 to 9 years of relevant experience Must-Have Skills: Knowledge Management Fundamentals: Foundational understanding of KCS or structured knowledge sharing methodologies. ServiceNow Knowledge Module Familiarity: Experience supporting or using the ServiceNow Knowledge module, including article creation and management. Content Governance & Review: Ability to follow and support structured review cycles, version control, and knowledge article lifecycle management. User Experience Awareness: Understanding of search behavior, metadata tagging, and content presentation in support of intuitive knowledge access. Good-to-Have Skills: KCS Certification or Training Exposure: Awareness or experience with Knowledge-Centered Service (KCS) practices and principles. Reporting & Analytics: Familiarity with knowledge-related KPIs and the ability to interpret basic usage and quality metrics. Content Strategy & Style Guide Awareness: Knowledge of technical writing standards and alignment to internal content style guides. Integration Awareness: Understanding of how Knowledge Management supports self-service portals, chatbots, and case deflection mechanisms. Professional Certifications: ITIL v3/4 Foundation Certification (preferred) ServiceNow Fundamentals or Certified System Administrator (preferred) KCS Fundamentals or KCS Practices Certification (preferred) Soft Skills: Attention to Detail: Careful and thorough in documenting and tracking process activities, ensuring accuracy in data entry, workflows, and testing. Initiative & Curiosity: Proactive and eager to learn, take on new challenges, and contribute ideas that support process simplification and continuous improvement. Time Management: Capable of managing and prioritizing tasks with minimal supervision while delivering work on time. Team Collaboration: Works effectively within collaborative, multi-functional teams; values input from others and contributes to shared goals. Communication: Able to clearly communicate with team members and stakeholders, both verbally and in writing, including sharing process updates and changes in a supportive way. Analytical Thinking & Problem-Solving: Able to interpret data trends, investigate root causes, and recommend meaningful process enhancements. Accountability: Takes ownership of assigned responsibilities and follows through to completion, proactively seeking support when needed. Adaptability & Flexibility: Comfortable in dynamic environments where priorities may shift; able to quickly adapt to changes in processes, tools, or direction. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Sr Associate IS Bus Sys Analyst - Change Management What you will do Amgen is seeking a Sr Associate IS Business Systems Analyst to support and help lead the Change and Release Management processes within the ServiceNow platform. This junior-level process owner role is responsible for the documentation, enhancement, and day-to-day operational support of the change and release lifecycle, ensuring compliance with standard processes while seeking opportunities to streamline and automate. The ideal candidate will assist in managing the change and release process flow, help develop supporting workflows and approvals, track process metrics, and collaborate with stakeholders to drive efficiency and continuous improvement. This position offers an excellent opportunity for early-career professionals interested in IT Service Management to develop their skills while making an impact on service reliability and governance. Roles & Responsibilities: Support the operational execution and enhancement of the Change and Release Management processes in alignment with ITIL standard methodologies. Assist in the administration and configuration of the Change Management workflows within the ServiceNow platform, including approvals, risk assessments, and calendar integrations. Maintain change documentation, including process diagrams, SOPs, and training guides. Gather business requirements to propose system improvements, automation opportunities, and user experience enhancements. Monitor and analyze change and release metrics (e.g., change success rate, implementation lead time, emergency changes) to support process optimization. Collaborate with change requestors, approvers, and CAB (Change Advisory Board) participants to ensure process alignment and coordination. Help schedule and manage standard and major releases, coordinating across impacted teams. Support audit and compliance activities by ensuring that change records are properly documented and traceable. Solve issues with change records or workflows and work with platform teams to implement solutions. Participate in governance forums and process improvement workshops, offering insights based on operational experience. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The professional we seek is someone with these qualifications. Basic Qualifications: Master's degree / Bachelor's degree and 5 to 9 years of relevant experience Must-Have Skills: Change Management Process Understanding: Foundational knowledge of ITIL-aligned change management, including risk categorization, CAB, and implementation tracking. ServiceNow Platform Familiarity: Hands-on experience supporting or using ServiceNow’s Change and Release Management modules. Workflow & Process Analysis: Ability to map processes, analyze inefficiencies, and identify automation opportunities. Metrics & Reporting Awareness: Understanding of common process metrics (e.g., success rate, failed changes) and ability to interpret trends. Good-to-Have Skills: Release Coordination Exposure: Basic familiarity with release cycles and coordinating across stakeholders during code or infrastructure deployments. Compliance & Documentation: Understanding of regulatory or audit needs related to IT change control documentation. Collaboration & Communication: Ability to clearly communicate with technical teams, service owners, and business users. Agile and DevOps Awareness: Exposure to Agile methodologies or CI/CD practices and how they influence change and release processes. Professional Certifications: ITIL v3/4 Foundation Certification (preferred) ServiceNow Fundamentals or Certified System Administrator (preferred) Scaled Agile Framework (SAFe) for Teams (preferred) Soft Skills: Attention to Detail: Careful and thorough in documenting and tracking process activities, ensuring accuracy in data entry, workflows, and testing. Initiative & Curiosity: Proactive and eager to learn, take on new challenges, and contribute ideas that support process simplification and continuous improvement. Time Management: Capable of managing and prioritizing tasks with minimal supervision while delivering work on time. Team Collaboration: Works effectively within collaborative, multi-functional teams; values input from others and contributes to shared goals. Communication: Able to clearly communicate with team members and stakeholders, both verbally and in writing, including sharing process updates and changes in a supportive way. Analytical Thinking & Problem-Solving: Able to interpret data trends, investigate root causes, and recommend meaningful process enhancements. Accountability: Takes ownership of assigned responsibilities and follows through to completion, proactively seeking support when needed. Adaptability & Flexibility: Comfortable in dynamic environments where priorities may shift; able to quickly adapt to changes in processes, tools, or direction. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Sr Associate IS Bus Sys Analyst - Request Management What you will do Amgen is seeking a Sr Associate IS Business Systems Analyst to support and help lead the development of Request Management processes and Service Catalog enhancements within the ServiceNow platform. In this role, you will act as a junior-level Process Owner, collaborating with stakeholders to analyze current request fulfillment workflows, identify improvement opportunities, and support the delivery of automation to enhance service efficiency and user experience. The successful candidate will work alongside platform teams, business service owners, and other ITSM process leads to implement standard methodologies, design and maintain service catalog items, and contribute to the strategic roadmap for request management. This role is ideal for someone early in their career in service management who is eager to grow their expertise and play a meaningful role in process optimization efforts. Roles & Responsibilities: Support the Request Management process lifecycle from design to optimization, ensuring alignment with user needs and ITIL best practices. Maintain and enhance Service Catalog items in the ServiceNow platform, including form design, workflows, approvals, and fulfillment logic. Gather and analyze requirements from business and technical stakeholders to implement improvements to request workflows. Work with the ServiceNow platform team to test and deploy enhancements, ensuring functionality, usability, and compliance with standards. Monitor and report on catalog request volumes, SLAs, and performance metrics to identify improvement opportunities. Document request fulfillment processes, SOPs, and knowledge articles to support user training and adoption. Support the identification and implementation of automation opportunities that reduce manual work and improve request fulfillment time. Collaborate with other ITSM process owners (e.g., Incident, Change, CMDB) to ensure integration and consistency across service management practices. Act as a point of contact for catalog request-related issues, solving problems and calling out when necessary. Participate in governance and user feedback sessions to ensure continual service improvement. we expect of you We are all different, yet we all use our unique contributions to serve patients. The professional we seek is someone with these qualifications. Basic Qualifications: Master's degree / Bachelor's degree and 5 to 9 years of relevant experience Must-Have Skills: Request Management Process Understanding: Foundational knowledge of ITIL-aligned request management processes and workflows. ServiceNow Platform Familiarity: Experience using or supporting ServiceNow, particularly the Service Catalog and Request Management modules. Requirements Gathering & Testing: Ability to document user requirements and support the testing of enhancements and updates. Basic Reporting & Metrics Awareness: Understanding of service performance metrics (e.g., SLAs, request volumes) and how they inform improvements. Good-to-Have Skills: Catalog Item Design: Exposure to building or maintaining catalog items, workflows, and forms within an ITSM platform. Process Documentation: Ability to produce clear, concise documentation and training materials for processes and systems. Automation Awareness: Basic familiarity with automation opportunities within ITSM platforms such as ServiceNow (e.g., approvals, task routing). ITIL Foundation Knowledge: General understanding of ITIL concepts, especially related to Service Request and Service Delivery. Professional Certifications: ITIL v3/4 Foundation Certification (preferred) ServiceNow Fundamentals or Certified System Administrator (preferred) Scaled Agile Framework (SAFe) for Teams (preferred) Soft Skills: Attention to Detail: Careful and thorough in documenting and tracking process activities, ensuring accuracy in data entry, workflows, and testing. Initiative & Curiosity: Proactive and eager to learn, take on new challenges, and contribute ideas that support process simplification and continuous improvement. Time Management: Capable of managing and prioritizing tasks with minimal supervision while delivering work on time. Team Collaboration: Works effectively within collaborative, multi-functional teams; values input from others and contributes to shared goals. Communication: Able to clearly communicate with team members and stakeholders, both verbally and in writing, including sharing process updates and changes in a supportive way. Analytical Thinking & Problem-Solving: Able to interpret data trends, investigate root causes, and recommend meaningful process enhancements. Accountability: Takes ownership of assigned responsibilities and follows through to completion, proactively seeking support when needed. Adaptability & Flexibility: Comfortable in dynamic environments where priorities may shift; able to quickly adapt to changes in processes, tools, or direction. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller, and longer. We discover, develop, manufacture, and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today. What you will do Let’s do this. Let’s change the world. In this vital role the Device Imaging Engineer will play a vital role in the overall delivery of the enterprise device management tools, capabilities, functions, and features for Digital Workplace Experience Group. The Device Imaging engineer will also be responsible for developing enterprise computer images for physical and virtual end-user devices. The engineer will work with OEM for custom factory Imaging (CFI) to support modern device provisioning. The Engineer will also provide L3 Administrative Support to Windows and VDI Environment . Roles & Responsibilities: Perform all enterprise image builds and release activity with SCCM, MDT or any SaaS tools. Creation of CFI Build for the enterprise to support Autopilot and Modern device provisioning. Drive Windows Autopilot Program for Enterprise with Intune and VMware Workspace One. Image Certification on all the Amgen approved Hardware. Driver management for all the Amgen supported hardware. Create provisioning packages to support OEM and CFI Build with provisioning tools. Create SCCM/MDT Task Sequence for the development of ACE build. Development of Custom scripts to Support OS Imaging. Lead Network imaging through PXE boot or related cloud-based technologies. Create USB Build to support Modern Provisioning of Devices during break fix. Deliver stable, high-quality operating system build for Windows and W365 Cloud PC VDI devices. Drive ongoing improvement to imaging development, automation, and release processes Automate imaging processes using Microsoft PowerShell or equivalent technologies to streamline image development and delivery Run image testing and documentation efforts Follow Amgen change control processes for image release activities Collaborate with the Cloud Desktop team to provide technical service support for VDI environment Maintain knowledge of emerging image management technologies such ZTI/LTI/Cloud Imaging/Factory to Consumer. Leverage 1E Nomad Technology for Content Distribution. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The vital attribute professional we seek is a with these qualifications. Basic Qualifications: Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years in Information Systems and software, mobile, or web experience Functional Skills: Excellent communications and leadership skills Demonstrated ability in building and deploying enterprise end-user computer images Detailed knowledge of enterprise image and software management technologies including Microsoft SCCM or MDT and VMware Workspace ONE. Proficient with PXE Boot and other Network Technologies for OSD. Good understanding of 1E Nomad and other content pre-caching technologies. Experience in crafting and running custom Task Sequence variable. Competence with sophisticated desktop OS troubleshooting and support Solid grasp of Desktop Management related technologies and processes, including Active Directory, networking, monitoring, patching, group policy Good command of SAAS Based VDI Solutions. Experience in Coordinating Windows 11 devices at enterprise level. Experience with Active Directory Certificate services, DNS and DHCP Administration. Solid understanding of ITIL methodologies and systems Experience developing roadmaps for technology initiatives Professional Certifications: S caled Agile Framework (SAFe) for Teams (preferred) Soft Skills: High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Excellent verbal and written communication skills. Team-oriented with a focus on achieving team goals. Excellent analytical and troubleshooting skills. Ability to work effectively with global and virtual teams EQUAL OPPORTUNITY STATEMENT Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. Your Impact: An OpenText Content Server Consultant is responsible for the technical delivery of the xECM based solutions. Such delivery activities encompass development, testing, deployment and documentation of specific software components – either providing extensions to specific items of core product functionality or implementing specific system integration components. This role has a heavy deployment and administration emphasis. Engagements are usually long term, but some relatively short ones requiring only specific services like an upgrade or a migration also happen. The nature of work may include full application lifecycle activities right from development, deployment/provisioning, testing, migration, decommissioning and ongoing run& maintain (upgrades, patching etc.) support.The role is customer facing and requires excellent interpersonal skills with the ability to communicate to a wide range of stake holders (internally and externally), both verbally and in writing. What the Role offers: Work within an OpenText technical delivery team in order to: Participate and contribute to deployment activities. Participate in the day to day administration of the systems, including Incident& Problem Management Participate in planning and execution of new implementations, upgrades and patching activities. Participate in the advanced configuration of ECM software components, in line with project and customer time scales. Actively contribute in automating provisioning, patching and upgrade activities where possible to achieve operational efficiencies. Perform code reviews and periodic quality checks to ensure delivery quality is maintained. Prepare, maintain and submit activity/progress reports and time recording/management reports in accordance with published procedures. Keep project managers informed of activities and alert of any issues promptly. Provide inputs as part of engagement closure on project learnings and suggest improvements. Utilize exceptional written and verbal communication skills while supporting customers via web, telephone, or email, while demonstrating a high level of customer focus and empathy. Respond to and solve customer technical requests, show an understanding of the customer's managed hosted environment and applications within the Open Text enabling resolution of complex technical issues. Document or Implement proposed solutions. Respond to and troubleshoot alerts from monitoring of applications, servers and devices sufficient to meet service level agreements Collaborating on cross-team and cross-product technical issues with a variety of resources including Product support, IT, and Professional Services. What you need to succeed: Well versed with deployment, administration and troubleshooting of the OpenText xECM platform and surrounding components (Content Server, Archive Center, Brava, OTDS, Search& Indexing) and integrations with SAP, SuccessFactors, Salesforce. Good experience/knowledge on following: Experience working in an ITIL aligned service delivery organisation. Knowledge of Windows, UNIX, and Application administration skills in a TCP/IP networked environment. Experience working with relational DBMS (PostgreSQL/Postgres, Oracle, MS SQL Server, mySQL). Independently construct moderate complexity SQL’s without guidance. Programming/scripting is highly desirable, (ie. Oscript, Java, JavaScript, PowerShell, Bash etc.) Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.). Good understanding of object-oriented programming, Web Services, LDAP configuration. Experience in installing and configuring xECM in HA and knowledge in DR setup/drill. Experince in patching, major upgrades and data migration activities. Candidate should possess: Team player Customer Focus and Alertness Attention to detail Always learning Critical Thinking Highly motivated Good Written and Oral Communication Knowledge sharing, blogs OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

About this role: Wells Fargo is seeking a Information Security Analyst In this role, you will: Participate and identify security risks companywide and ensure that appropriate data security procedures and products are implemented Maintain an awareness of bank security policies and government regulations pertaining to information security Review the development, testing, and implementation of security plans, products, and control techniques Develop and implement security standards, procedures, and guidelines for multiple platforms and diverse systems environments Investigate and recommend appropriate corrective actions for data security incidents Identify regulatory changes that will affect information security policy, standards, procedures, and recommend appropriate changes Provide security consulting and project management services on highly complex information security projects and issues Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 2+ years of Information Security Analysis experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Bachelor of Engineering Degree, preferably of Computer science or Information Technology 2+ years hands on IAM, Security and Provisioning in Databases. Must have hands-on experience on/or SQL Server Management Studio / SQL Developer / Teradata SQL Assistant / Sybase ASE / DB2, Oracle, Informix and Mongo Knowledge and experience with any IAM, Provisioning, role management and certification tool Knowledge and experience on Applications Infrastructure in a Large Enterprise environment. Experience in handling Database User Administration Strong knowledge and understanding of information security and IAM practices and policies Experience with Service Delivery and SLAs/KPIs monitoring. Proven ability for high volume/high quality results Ability to interact with integrity and a high level of professionalism with all levels of team members and management Strong verbal, written, and interpersonal communication skills. Ability to learn and assimilate information from multiple people and sources Excellent customer service skills. Ability to research and correspond with customers, responding to their questions and concerns with detailed information Ability to make timely and independent decisions while working in a fast-paced and results-driven environment Strong analytical skills with high attention to detail and accuracy Ability to work effectively, as well as independently, in team environment. Ability to collaborate with different teams to resolve issues Must be flexible to work in shifts & be available for business meetings/team deliverables within/outside of ones shift Must have leadership skills, to be resilient and drive changes. Ability to maintain composure under pressure and deadlines in a dynamic environment Good to have ITIL and any Information Security Certification Good to have knowledge on service delivery. Good to have understanding on SLAs/KPIs. Good to have knowledge on escalation processes/matrix and ability to prioritize tasks Ability to collaborate effectively with different teams, accept challenging assignments and foster robust working relationships with teams. Must have coaching skills to help the team explore ideas and make them successful. Posting End Date: 4 Aug 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Ready to build the future with AI? At Genpact, we don’t just keep up with technology — we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Process Associate – EOC In this role, An EOC Consultant oversees monitoring, alert resolution, changes, and maintenance activities, applying ITIL principles, CAB processes, and network configuration expertise . They manage P1/P2 bridges to swiftly resolve issues impacting business operations. Responsibilities Monitor and address alerts, changes, and maintenance. Handle tech and non-tech bridges, including P1 and P2 issues. Collaborate with Major Incident Management for business-impacting issues. Ensure SLA compliance and proper logging into ITSM tools. Manage tickets throughout their lifecycle, from creation to resolution. Raise tickets with carriers and coordinate issue resolution. Identify opportunities to automate repetitive tasks. Need to Participate in 24x7x365 rotational support for production systems. Qualifications we seek in you! Minimum Qualifications BE/B Tech Excellent written and verbal communication skills Preferred Qualifications/ Skills Experience handling tech and non-tech bridges, including P1 and P2 issues. Experience in a team-oriented, collaborative environment. Strong analytical skills to guide timely issue resolution. Experience with ServiceNow and incident management processes. Knowledge of change implementation and its impact on alerts. Proficient with tools like SolarWinds, New Relic, Bluecat, Akamai, and PowerShell. Ability to collaborate and communicate with cross-functional teams and ISPs. Understanding of ITIL standards and ticket prioritization Analyze issues and determine appropriate actions to guide clients or associates toward a timely resolution. Why join Genpact? Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career —Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up . Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Process Associate Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jul 28, 2025, 2:28:26 AM Unposting Date Ongoing Master Skills List Consulting Job Category Full Time

KEY RESPONSIBILITIES: • Drive high levels of stability and availability of services driving Site Reliability Engineering as a practice across IPE. • Grow partnership with Product Engineering owners, drive initiatives which benefit the team in accordance with SRE. • 24*7 available as an escalation point for the operational teams. • Reduced MTTR and service impact • Address technical debt across IPE to remove risk • Reduce recovery time on incidents • Aid in major incidents which are owned by IPE. • Validate service communications from technical perspective during major incidents • Drive standard process and continual improvement for incident recovery, problem management, service resilience and availability • Bring in best ITSM practices to evaluate and update existing practice as in creating Knowledge articles, Runbooks, and process documents. • Responsible for IPE Technical Recovery and Problem Management response ensuring cross coordination across Technology Teams for complex, IPE owned issues. Accountable for technical decisions and communications on service recovery during live incidents. • Reduce recovery time on incidents and act as the main contact point for Major Incidents. • Collaborates with stakeholders to meet business objectives in Group IT initiatives by utilising in-depth knowledge of operations, processes and applications and contributes towards • Identify trends and possible opportunities for Service Improvement Program (cross-domain/divisional), gain support and sponsorship then track and drive those program's through to conclusion providing regular service updates on progress. • Responsible for oversight and governance of key resilience requirements for applications within IPE and address technical debt across IPE to remove risk. MINIMUM REQUIREMENTS: • Bachelors degree or equivalent experience in an IT related discipline preferred. • Technical knowledge of SRE areas of focus implementations with Datadog as an observability focus, Capacity management etc. • Outstanding communication and influencing skills. • Experience of industry best-practice processes and ability to drive approach and process changes. • Initiative-taking, focused, and resilient, with a cheerful outlook. • Good negotiation / influencing skills able to overcome resistance and reach consensus and compromise to attain the required objective. • Demonstrated ability to manage time critical incident and recovery (crisis) situations and communication and liaison with internal stakeholders • ITIL Foundation certificate must. • Extensive experience with monitoring tools (e.g. Datadog, ITRS etc.)

As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. As the world’s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business and your career.Our Service Management function is transforming into a truly global, data and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations. This will drive ever-greater stability and consistency of service across the technology estate as we drive towards optimal Customer and Employee experience. About the role: In this opportunity as Application Support Analyst, you will: Experience on Informatica support. The engineer will be responsible for supporting Informatica Development, Extractions, and loading. Fixing the data discrepancies and take care of performance monitoring. Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes. Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs. Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management. Experience in supporting applications built on modern application architecture and cloud infrastructure, Informatica PowerCenter/IDQ, Javascript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure. About You: You're a fit for the role of Application Support Analyst - Informatica if your background includes: 3 to 8+ experienced Informatica Developer and Support will be responsible for implementation of ETL methodology in Data Extraction, Transformation and Loading. Have Knowledge in ETL Design of new or changing mappings and workflows with the team and prepares technical specifications. Should have experience in creating ETL Mappings, Mapplets, Workflows, Worklets using Informatica PowerCenter 10.x and prepare corresponding documentation. Designs and builds integrations supporting standard data warehousing objects (type-2 dimensions, aggregations, star schema, etc.). Should be able to perform source system analysis as required. Works with DBAs and Data Architects to plan and implement appropriate data partitioning strategy in Enterprise Data Warehouse. Implements versioning of the ETL repository and supporting code as necessary. Develops stored procedures, database triggers and SQL queries where needed. Implements best practices and tunes SQL code for optimization. Loads data from SF Power Exchange to Relational database using Informatica. Works with XML's, XML parser, Java and HTTP transformation within Informatica. Experience in Integration of various data sources like Oracle, SQL Server, DB2 and Flat Files in various formats like fixed width, CSV, Salesforce and excel Manage. Have in depth knowledge and experience in implementing the best practices for design and development of data warehouses using Star schema & Snowflake schema design concepts. Experience in Performance Tuning of sources, targets, mappings, transformations, and sessions Carried out support and development activities in a relational database environment, designed tables, procedures/Functions, Packages, Triggers and Views in relational databases and used SQL proficiently in database programming using SNFL Thousand Coffees Thomson Reuters café networking. #LI-VGA1 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

We are seeking a detail-oriented and proactive IT Procurement Officer responsible for managing the end-to-end IT procurement process, including vendor onboarding, vendor and service partner management, and contract lifecycle oversight. The ideal candidate will have strong negotiation skills, experience in sourcing IT products and services, and the ability to foster strong relationships with vendors and service providers to ensure timely and cost-effective delivery of IT assets and services. Key Responsibilities: Procurement & Sourcing: - Manage the procurement lifecycle for IT hardware, software, and services. - Coordinate with internal stakeholders to understand procurement requirements and specifications. - Source and evaluate suppliers and service providers, ensuring quality, compliance, and cost-effectiveness. - Request for Quotations (RFQ), Request for Proposals (RFP), and comparative bid analysis. Vendor Onboarding & Management: - Drive the end-to-end vendor onboarding process, including due diligence, documentation, and compliance checks. - Maintain a centralized and up-to-date vendor database. - Monitor and evaluate vendor performance using SLAs and KPIs. - Manage vendor relationships to ensure timely delivery, support, and resolution of issues. Contract & Risk Management: - Ensure contractual and regulatory compliance in all procurement and vendor management activities. - Mitigate procurement risks through supplier diversification, compliance checks, and regular audits. Service Partner Management: - Manage relationships with IT service partners, including system integrators, managed service providers, and consultants. - Evaluate and monitor service quality, performance metrics, and delivery timelines. - Coordinate with internal IT teams and service partners to ensure seamless execution of projects and support services. Budgeting & Reporting: - Assist in IT procurement budgeting and cost forecasting. - Maintain procurement records, reports, and dashboards for audits and management review. Qualifications & Experience: - Bachelor's degree in IT, Business Administration, Supply Chain, or a related field. - Minimum 3–5 years of experience in IT procurement, vendor management, or service delivery management. - Familiarity with IT hardware, software licensing, cloud services, and telecom procurement. - Strong negotiation, communication, and interpersonal skills. - Knowledge of procurement systems is an advantage. - Understanding of ITIL, SLA frameworks, and basic IT compliance standards is preferred. Key Competencies: - Procurement and Contract Negotiation - Vendor and Stakeholder Management - Attention to Detail and Compliance Focus - Excellent Written and Verbal Communication Job Types: Full-time, Permanent Benefits: Provident Fund Ability to commute/relocate: Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your notice period ? Do you have experience in Procurement and vendor management in IT Companies? What is your current salary ? What is your salary expectation? What is your current location? Experience: IT Procurement: 3 years (Preferred) Work Location: In person

JOB PURPOSE : Experience in Networking Support, Technical support, Troubleshooting, debugging, maintenance and any technical support in networking domain Experience in Switching, Routing, LAN and WAN Experience, Web proxy, Firewalls , Cisco ISE RESPONSIBILITIES: Responsible to manage the Day-to-Day Operations and ensure defined SLA has been met by the team as agreed in the SOW.Process knowledge on ITIL and ISO. 10+ years in IT service delivery and handled multiple customer environments Review and submit the weekly and monthly report to management. RCA preparation and submission to management. Managing the shift roster. Good Knowledge of Incidents Management & Change management Coordination with vendors for escalation Preparing & validation of Root Cause Analysis Review of Network Device Hardening Mechanism On Periodic Basis Configure and Troubleshooting routing protocols like EIGRP and BGP Configuring and troubleshooting the Cisco switches. Assigning severity to the Incidents logged based on the definition. Second level analysis (investigating problems) and closure of known and low priority security incidents. Logging Problem Ticket for unresolved Incidents with Technical Service Sending Security Alert messages on newly found vulnerabilities Installation of security patches & bug fixes on High Critical Devices System health checks for all Network devices & Action plan for any issues or Observations Adhering and Implementing guidelines and Customer policies Must close all the Incident & service Request with in Service Level Agreement Knowledge Checking of L2 Engineer & Train L2 Engineer on Periodic Basis REQUIRED SKILLS: CCNP Certifications and Hands on experience on Switching & Routing CISCO Firewall ( FTD ). Checkpoint firewall Hands on experience Knowledge in the Cisco Products link Cisco Prime Infrastructure, Identity Service Engine , WLC etc. Good knowledge or certificate on CISCO etc. Validation of Network diagram - LAN/WAN topology on Periodic Basis Validating the Configuration of new network devices prepared by L3 Egg Syslog analysis & Preparing Action Plan for Critical Alerts to Resolve the Issues Validation modification of access list done by L3 Egg Analysis & Periodic Check of LAN/WAN traffic Review of Network Device Hardening Mechanism On Periodic Basis Configure and Troubleshooting routing protocols like EIGRP and BGP Job Type: Full-time Pay: ₹1,100,000.00 - ₹2,000,000.00 per year Benefits: Health insurance Work Location: In person

Company Description At Smiths we apply leading-edge technology to design, manufacture and deliver smarter engineering solutions for mission-critical applications, solving some of the world's toughest problems for our customers, our communities and our world. We are a FTSE100, global business of around 15,000 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity, and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and four global divisions, all experts in their field. Job Description The IT Services Analyst is responsible for all handling all Tier 1/ 2 / 3 tickets and deployment / support activities relating to all personal computing devices and associated software under the direction of service delivery manager. The function is responsible for ensuring the defined customer care philosophy is adhered to and driving efficiency, effectiveness and customer satisfaction to all BIS customers. To work alongside colleagues to ensure support incidents are resolved within standard BIS SLA’s. Identify, log, research and resolve technical problems or requests and ensure support incidents are resolved within standard BIS SLT’s. Respond to phone calls, emails and web form requests for technical support and attempt to resolve on first contact. Support for all Smiths Projects and Initiatives as required to ensure successful implementation across Smiths. Collaborate and work with colleagues around the globe from different functions, vendors and service providers as required. Qualifications Responsibilities: Support the OS installation, troubleshooting and support of all Windows PC, laptops / desktops / workstations, as well as iPhone & Android cell phone support Manage tickets and service requests to BIS standards and ensure BIS SLT targets are met . Provide tier 1/2/3 technical / remote support to all Smiths employees. Monitor and ensure responses to incidents and service requests are within specified Service Level Agreements Provide support to Manufacturing environment for hand scanners, label printers and other manufacturing devices connected via network Assist the GSD / Client Services Supervisor and support other GSD / Client Services Analyst in the implementation and maintenance of policies, procedures and associated training plans Provide necessary support to ad-hoc projects for BIS Enable provisioning of desktop devices when required Provide knowledge transfer and training to colleagues as required Prepare and deliver devices to final customers Monitor and ensure responses to incidents are within standard SLA’s Support VIP and senior management Regularly monitor & manage the local ISP’s to address any issues / downtime and bandwidth are operating effectively at all sites. Regular review of IT assets by working closely with CS team in terms of stock and to support any break fix and new hire support. Availability to travel to support other Smiths locations / sites as and when required. Technical skills: Experience in a customer service oriented, customer support environment and IT service desk environment desire. Experience in hardware, software, operating systems, networking, remote connectivity knowledge and Workstation management support Experience with Windows10/11, Microsoft Business Products, LAN/WAN, Microsoft O365 products (Teams, OneDrive, Outlook). Workstation management and desk side support Strong communication and collaboration skills Ability to organize and manage multiple tasks and priorities. Knowledge of ITIL Service Delivery processes Experience of working in a Customer Support environment Experience in VIP support. Maintain confidentiality of information; communicate effectively with the more difficult customers Additional Information With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. Join us for a great career with competitive compensation and benefits, while helping engineer a better future. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)