13583 Itil Jobs - Page 5

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Microsoft ExcelMicrosoft PowerPointAdaptable and flexibleAgility for quick learningWritten and verbal communicationCollaboration and interpersonal skillsAbility to work well in a team Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Job Purpose and Impact The Manager I, Hosting job leads the execution of the tactical and strategic plans of the organization's infrastructure initiatives to sustain optimal performance, security and scalability. This job leads and guides the team responsible for moving hosting and infrastructure from on prem data centers to the multi-cloud solutions and by monitoring and maintaining systems, troubleshooting issues, and implementing robust security measures. This job builds and maintains vendor relationships, fosters cross functional collaboration, oversees project management and resource allocation, and leads continuous improvement and innovation in technology operations. Key Accountabilities STRATEGIC PLANNING : Leads developing & implementing strategic plans of IT infrastructure to support organizational goals, ensuring scalability and efficiency. BUDGET MANAGEMENT : Manages the IT infrastructure budget to ensure cost effective solutions and validates expenditures to align with financial goals. VENDOR MANAGEMENT : Builds & maintains relationships with vendors and service providers, negotiating contracts and ensuring compliance with service level agreements. SYSTEM MONITORING & MAINTENANCE : Oversees & guides continuous monitoring and maintenance of IT systems to guarantee optimal performance & availability. SECURITY & COMPLIANCE : Guides the implementation of security protocols to protect IT infrastructure from threats & maintain compliance with relevant regulations. Qualifications Minimum requirement of 6 years of relevant work experience. Typically reflects 10 years or more of relevant experience. 5+ years in application portfolio management; creating of product and application owners to fully understand and build platform hosting solutions. 5+ years of experience with Microsoft and Amazon cloud services; preferrable in transitioning workloads and applications. 3+ years in implementing and consolidating technical solutions into more consistent and modern platforms and uses.

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Microsoft ExcelMicrosoft PowerPointAdaptable and flexibleAgility for quick learningAbility to work well in a teamWritten and verbal communicationCollaboration and interpersonal skills Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAbility to work well in a teamAdaptable and flexibleWritten and verbal communicationAbility to meet deadlinesCollaboration and interpersonal skillsMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Tech for Operations - ServiceNow Advanced Workflows Designation: Solution Architecture Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationDemonstrate skills to fully utilize Scripted (Advanced Check-Boxes) Workflow Activities, Service Catalog, SLAs, Troubleshooting Workflows, and customizing workflow activities. What are we looking for ServiceNow Portal DevelopmentServiceNow Tools AdministrationSAP SuccessFactorsAdaptable and flexibleAbility to perform under pressureProblem-solving skillsDetail orientationAbility to establish strong client relationship Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Nutanix Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with users to understand their challenges and work diligently to implement effective solutions, all while maintaining a focus on service excellence and operational efficiency. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively address potential issues before they impact users. Professional & Technical Skills: - Must To Have Skills: Proficiency in Nutanix Administration.- Strong understanding of virtualization technologies and cloud infrastructure.- Experience with troubleshooting and resolving application issues in a timely manner.- Familiarity with monitoring tools to ensure system reliability and performance.- Ability to document processes and create user guides for application support. Additional Information:- The candidate should have minimum 3 years of experience in Nutanix Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : Salesforce Sales Cloud Good to have skills : Salesforce Data, SAP ECC MM Inventory ManagemenMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Platform Engineer, you will create and manage both production and non-production cloud environments utilizing appropriate software tools tailored for specific projects or products. Your typical day will involve deploying automation pipelines and automating the processes of environment creation and configuration, ensuring that all systems are optimized for performance and reliability. You will work closely with various teams to ensure seamless integration and functionality across platforms, contributing to the overall success of the projects you are involved in. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor and evaluate the performance of cloud environments to ensure optimal operation. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Sales Cloud.- Good To Have Skills: Experience with Salesforce Data.- Strong understanding of cloud infrastructure and deployment strategies.- Experience with automation tools and scripting languages.- Familiarity with DevOps practices and methodologies. Additional Information:- The candidate should have minimum 5 years of experience in Salesforce Sales Cloud.- This position is based in Hyderabad.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Broadcasting Media Good to have skills : BasisMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor and evaluate team performance to ensure alignment with operational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Broadcasting Media.- Strong understanding of incident management processes and tools.- Experience with service management frameworks such as ITIL.- Ability to analyze complex problems and develop effective solutions.- Familiarity with vendor management and collaboration techniques. Additional Information:- The candidate should have minimum 5 years of experience in Broadcasting Media.- This position is based at our Noida office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: Business Reporting & Governance - Sustainability Reporting & Analytics Designation: Service Management Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in excel and MIS reports are looked at for these skillsUnderstanding of ESG reporting expectations and timelines for the different internal / external stakeholders and provide analytics insights, taking into account the common challenges in reporting / and industry best practices. What are we looking for Program Project ManagementAnalysis and ReportingBusiness Intelligence (BI) Reporting ToolsAdaptable and flexibleAbility to perform under pressureProblem-solving skillsWritten and verbal communicationAbility to manage multiple stakeholdersClient ManagementRisk ManagementDefine the overall approach, plans, frameworks, and processes for KYC governance.Partner with the ANZ team to design effective operational and delivery models.Lead program reporting and track performance against established plans and forecasts.Monitor key governance metrics, including Critical Service Levels and Key Performance Indicators.Prepare and present regular reports for leadership and stakeholders, including fortnightly/monthly status updates, quarterly executive reviews, and retrospective sessions.Participate in ongoing governance reviews to address issues, risks, and contractual modifications.Ensure timely delivery of program outputs and governance reports.Promote transparent communication between senior management and key stakeholders.Escalate governance issues when necessary and align governance practices with strategic objectives.Work closely with risk teams to identify and mitigate governance-related risks. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Procure to Pay - Master Data Management (MDM) Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Architect master data solutions across platforms to consolidate content, synchronize data, provide centralized maintenance of unified data, enable rich product content management and print publishing as well as to synchronize global data ensuring consistency and control of master data elements. boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices. Product Master domainBusiness Partner DomainFinance Master DomainHR, People Master domain What are we looking for Strong Verbal Communication SkillsGood understanding of Master dataGood aptitude Skills- Validating the documents before Approving information into systemEvaluation of applicable controls of VMD & CMD and Proposing robust control Strong understanding of credit management processReady to work in night shiftsStrong Written CommunicationGood understanding of MS OfficeProblem Solving attitudeTeam managementAnalytical skillClient and other stakeholder managementLogical reasoning and thought processProcess transition experienceManagement of SLA and KPIsProcess control and complianceProcess transformation Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Salesforce Lightning Web Components Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education"Job Summary :We are seeking a highly experienced and results-driven Senior Business Process Analyst / Product Owner to lead digital transformation initiatives focused on Salesforce and CPQ systems. The ideal candidate will have deep expertise in Salesforce CPQ configuration, business process analysis, and workflow automation, along with a strong understanding of UX optimization within the Salesforce platform. You will partner with stakeholders across business and IT to design scalable, user-centric solutions that drive efficiency and enhance the end-user experience.Key Responsibilities:Analyze, design, and optimize end-to-end business processes, particularly around sales operations, deal management (MyDeals), and pricing workflows using Salesforce CPQ.Translate business needs into well-defined product requirements, ensuring alignment with Salesforce and CPQ capabilities.Configure and customize Salesforce CPQ, including pricing rules, product bundles, quote templates, approval workflows, and guided selling processes.Lead Salesforce UX optimization, enhancing user journeys, page layouts, Lightning components, and screen flows for intuitive and efficient interaction.Serve as the primary liaison between stakeholders and technical teams, managing expectations, gathering feedback, and ensuring delivery of business value.Implement and manage workflow automations using Salesforce Flows, Process Builder, and other declarative tools.Apply Agile methodologies, actively participating in Scrum ceremonies and backlog grooming, ensuring a steady delivery pipeline.Utilize ITIL best practices in managing change, incident, and service management processes.Continuously monitor system performance and end-user feedback to identify areas for improvement.Required Skills & Experience:10+ years of experience in business process analysis, product ownership, and Salesforce solution delivery.Strong expertise in Salesforce CPQ configuration, including pricing engines, product configuration, and quote generation.Proficient in Salesforce platform configuration (Lightning Experience), automation tools (Flows, Process Builder), and customizations.Proven track record of UX optimization within Salesforce, including custom page designs and guided user flows.Solid experience with MyDeals or similar deal/pricing management tools.Strong understanding and application of Agile methodologies and tools (e.g., Jira, Confluence).Hands-on experience with workflow and process automation within Salesforce and across integrated systems.Familiarity with ITIL processes (change, incident, release management).Excellent communication, stakeholder management, and documentation skills.Preferred Qualifications:Salesforce certifications (e.g., Salesforce Certified Administrator, Advanced Administrator, CPQ Specialist).ITIL Foundation Certification.Experience in a SaaS, B2B, or enterprise sales environment." Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Google Cloud Compute Services Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing innovative solutions, and ensuring that applications are aligned with business objectives. You will engage in problem-solving activities, participate in team meetings, and contribute to the overall success of projects by leveraging your expertise in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Continuously evaluate and improve application performance and user experience. Professional & Technical Skills: - Must To Have Skills: Proficiency in Google Cloud Compute Services.- Strong understanding of cloud architecture and deployment strategies.- Experience with application development frameworks and methodologies.- Familiarity with containerization technologies such as Docker and Kubernetes.- Knowledge of security best practices in cloud environments. Additional Information:- The candidate should have minimum 5 years of experience in Google Cloud Compute Services.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Microsoft ASP.NET Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications are optimized for performance and usability. You will also participate in testing and debugging processes to deliver high-quality applications that meet user expectations and business goals. Roles & Responsibilities:- Should support operations and client communications.- Good knowledge in the functionality of ITIL process which includes Change management, Incident management, Problem management and Release management.- Should be proactive in communicating issues and blockers.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application specifications and user guides.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Should have good communication skills.- Should have good attitude towards work.- Should be flexible on timings.- Must To Have Skills: Proficiency in Microsoft ASP.NET.- Strong understanding of web application development frameworks.- Experience with database management systems and SQL.- Familiarity with front-end technologies such as HTML, CSS, and JavaScript.- Ability to troubleshoot and resolve application issues efficiently. Additional Information:- The candidate should have minimum 3 years of experience in Microsoft ASP.NET.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Salesforce Technical Architecture Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education"Job Summary :We are seeking a highly experienced and results-driven Senior Business Process Analyst / Product Owner to lead digital transformation initiatives focused on Salesforce and CPQ systems. The ideal candidate will have deep expertise in Salesforce CPQ configuration, business process analysis, and workflow automation, along with a strong understanding of UX optimization within the Salesforce platform. You will partner with stakeholders across business and IT to design scalable, user-centric solutions that drive efficiency and enhance the end-user experience.Key Responsibilities:Analyze, design, and optimize end-to-end business processes, particularly around sales operations, deal management (MyDeals), and pricing workflows using Salesforce CPQ.Translate business needs into well-defined product requirements, ensuring alignment with Salesforce and CPQ capabilities.Configure and customize Salesforce CPQ, including pricing rules, product bundles, quote templates, approval workflows, and guided selling processes.Lead Salesforce UX optimization, enhancing user journeys, page layouts, Lightning components, and screen flows for intuitive and efficient interaction.Serve as the primary liaison between stakeholders and technical teams, managing expectations, gathering feedback, and ensuring delivery of business value.Implement and manage workflow automations using Salesforce Flows, Process Builder, and other declarative tools.Apply Agile methodologies, actively participating in Scrum ceremonies and backlog grooming, ensuring a steady delivery pipeline.Utilize ITIL best practices in managing change, incident, and service management processes.Continuously monitor system performance and end-user feedback to identify areas for improvement.Required Skills & Experience:10+ years of experience in business process analysis, product ownership, and Salesforce solution delivery.Strong expertise in Salesforce CPQ configuration, including pricing engines, product configuration, and quote generation.Proficient in Salesforce platform configuration (Lightning Experience), automation tools (Flows, Process Builder), and customizations.Proven track record of UX optimization within Salesforce, including custom page designs and guided user flows.Solid experience with MyDeals or similar deal/pricing management tools.Strong understanding and application of Agile methodologies and tools (e.g., Jira, Confluence).Hands-on experience with workflow and process automation within Salesforce and across integrated systems.Familiarity with ITIL processes (change, incident, release management).Excellent communication, stakeholder management, and documentation skills.Preferred Qualifications:Salesforce certifications (e.g., Salesforce Certified Administrator, Advanced Administrator, CPQ Specialist).ITIL Foundation Certification.Experience in a SaaS, B2B, or enterprise sales environment." Qualification 15 years full time education

tga: Hiring ServiceNow ITOM Expert Remote 1 Lakh/Month (CTC) We're looking for a highly skilled ServiceNow ITOM Consultant with 6+ years of experience to join a remote team focused on delivering enterprise-grade solutions. If you're hands-on with Discovery, Service Mapping, and Event Management, this role is for you. Key Responsibilities: Design and implement ServiceNow ITOM modules like Discovery, Service Mapping, and Event Management. Configure and deploy MID Servers, probes, and patterns. Collaborate with ITSM, CMDB, and other cross-functional teams to ensure seamless integration. Optimize ITOM workflows to enhance efficiency and reduce operational costs. Provide technical leadership and maintain clear, reusable documentation. Qualifications: 6+ years of hands-on experience in ServiceNow ITOM. Deep understanding of IT infrastructure (servers, networks, cloud platforms). Scripting proficiency in JavaScript, PowerShell, or Python. Solid understanding of ServiceNow architecture and integration methods. Certifications (Preferred but not mandatory): ServiceNow Certified Implementation Specialist (CIS) Discovery (Expertise in MID Servers, probes, and Discovery patterns.) ServiceNow Certified Implementation Specialist (CIS) Event Management (Ability to deploy monitoring, manage alerts, and automate incident creation.) CSA and ITIL Foundation knowledge is a strong plus. Job Details: Position: ServiceNow ITOM Consultant Experience: 6+ Years Location: Remote,Delhi NCR,Bengaluru,Chennai,Pune,Kolkata,Ahmedabad,Mumbai, Hyderabad Contract Type: Monthly, Long-Term Opportunity

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Salesforce Lightning Web Components Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education"Job Summary :We are seeking a highly experienced and results-driven Senior Business Process Analyst / Product Owner to lead digital transformation initiatives focused on Salesforce and CPQ systems. The ideal candidate will have deep expertise in Salesforce CPQ configuration, business process analysis, and workflow automation, along with a strong understanding of UX optimization within the Salesforce platform. You will partner with stakeholders across business and IT to design scalable, user-centric solutions that drive efficiency and enhance the end-user experience.Key Responsibilities:Analyze, design, and optimize end-to-end business processes, particularly around sales operations, deal management (MyDeals), and pricing workflows using Salesforce CPQ.Translate business needs into well-defined product requirements, ensuring alignment with Salesforce and CPQ capabilities.Configure and customize Salesforce CPQ, including pricing rules, product bundles, quote templates, approval workflows, and guided selling processes.Lead Salesforce UX optimization, enhancing user journeys, page layouts, Lightning components, and screen flows for intuitive and efficient interaction.Serve as the primary liaison between stakeholders and technical teams, managing expectations, gathering feedback, and ensuring delivery of business value.Implement and manage workflow automations using Salesforce Flows, Process Builder, and other declarative tools.Apply Agile methodologies, actively participating in Scrum ceremonies and backlog grooming, ensuring a steady delivery pipeline.Utilize ITIL best practices in managing change, incident, and service management processes.Continuously monitor system performance and end-user feedback to identify areas for improvement.Required Skills & Experience:10+ years of experience in business process analysis, product ownership, and Salesforce solution delivery.Strong expertise in Salesforce CPQ configuration, including pricing engines, product configuration, and quote generation.Proficient in Salesforce platform configuration (Lightning Experience), automation tools (Flows, Process Builder), and customizations.Proven track record of UX optimization within Salesforce, including custom page designs and guided user flows.Solid experience with MyDeals or similar deal/pricing management tools.Strong understanding and application of Agile methodologies and tools (e.g., Jira, Confluence).Hands-on experience with workflow and process automation within Salesforce and across integrated systems.Familiarity with ITIL processes (change, incident, release management).Excellent communication, stakeholder management, and documentation skills.Preferred Qualifications:Salesforce certifications (e.g., Salesforce Certified Administrator, Advanced Administrator, CPQ Specialist).ITIL Foundation Certification.Experience in a SaaS, B2B, or enterprise sales environment." Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : IBM Integration Bus Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the solutions align with business objectives. You will also engage in testing and troubleshooting to enhance application performance and user experience, while continuously seeking opportunities for improvement and innovation in application development processes. Roles & Responsibilities:- Should support operations and client communications.- Good knowledge in the functionality of ITIL process which includes Change management, Incident management, Problem management and Release management.- Should be proactive in communicating issues and blockers.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in code reviews to ensure quality and adherence to best practices. Professional & Technical Skills: - Should have 2+ years experience in design and development of IBM integration Bus interfaces.- Should have experience in Operations Support.- Should have strong debugging and problem-solving skills with excellent understanding of system development methodologies, techniques, and tools.- Should have good communication skills.- Should have good attitude towards work.- Should be flexible on timings.- Must To Have Skills: Proficiency in IBM Integration Bus.- Good To Have Skills: Experience with application development frameworks.- Strong understanding of integration patterns and best practices.- Familiarity with database management and SQL.- Experience in troubleshooting and debugging applications. Additional Information:- The candidate should have minimum 2 years of experience in IBM Integration Bus.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Amazon Web Services (AWS) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing innovative solutions, and ensuring that applications are aligned with business objectives. You will engage in problem-solving activities, participate in team meetings, and contribute to the overall success of projects by leveraging your expertise in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Continuously evaluate and improve application performance and user experience. Professional & Technical Skills: - Must To Have Skills: Proficiency in Amazon Web Services (AWS).- Strong understanding of cloud architecture and deployment strategies.- Experience with application development frameworks and methodologies.- Familiarity with DevOps practices and tools for continuous integration and delivery.- Ability to troubleshoot and resolve application issues efficiently. Additional Information:- The candidate should have minimum 7.5 years of experience in Amazon Web Services (AWS).- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Amazon Web Services (AWS) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing innovative solutions, and ensuring that applications are aligned with business objectives. You will engage in problem-solving activities, participate in team meetings, and contribute to the overall success of projects by leveraging your expertise in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in Amazon Web Services (AWS).- Strong understanding of cloud architecture and deployment strategies.- Experience with application development frameworks and methodologies.- Familiarity with database management and data integration techniques.- Ability to troubleshoot and optimize application performance. Additional Information:- The candidate should have minimum 7.5 years of experience in Amazon Web Services (AWS).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Autosys Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Project Role :Operations Engineer Project Role Description :Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have Skills :Autosys AdministrationGood to Have Skills :No Technology SpecializationJob Requirements :Key Responsibilities :-Experienced in Job Scheduling and Monitoring of Jobs -Experience in working using Autosys GUI and CLI -Experience in Job Creation / Modification / Deletion -Troubleshooting with jobs schedule and agent related issues, Calendar creation and Maintenance -Responsible for Design and Implement the new batch jobs -Setting up of new day process jobs for various applications -Scheduling batch Jobs and testing it in the test Environments and migrate into Production Technical Experience :-Experience in Autosys agent Installation, Autosys Database Administration, patching and Autosys upgrade activities -Installation and configuring of Autosys/WCC and EEM applications -Candidate should have good experience in Autosys tool Administration and job migration -Candidate should have good knowledge on troubleshooting of Autosys tool issues -Strong knowledge and acceptance of Incident, Change and Problem Management -Help the Batch monitoring team to resolve the issues Professional Attributes :-Shell Scripting Knowledge -Performs troubleshooting and resolution of incidents and assists application developer team with troubleshooting as needed, interacts with software vendor for incident resolution -Knowledge on Autosys Tool Educational Qualification:-Bachelor Degree Qualification 15 years full time education

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Managed File Transfer Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve monitoring system performance, troubleshooting issues, and collaborating with various teams to ensure seamless operations. You will also engage in planning and executing maintenance activities, ensuring that all systems are running optimally and in compliance with established protocols. Your role will be pivotal in maintaining the integrity and reliability of the services provided, contributing to the overall success of the organization. Technical Experience Configure, implement and support of data transmission solutions (Enterprise level FTP and Fax products e.g. MoveIT, RightFax) Configures secure file transfer (SFTP) definitions to securely deliver files to intended destination min. 2+ Years Hands on experience on MS System Center 2012/2016/2019 Orchestrator min. 2+ Years hands on experience on managing FTP tools like IPSwitch, FileZilla, WinScp, etc min. 1+ Years heands on experience in SQL administration & Query and experience in AWS environment 2+ Years hands on experience on Right Fax application and utility Clear concept based understanding of RightFax components like DocTransport Module, Server Module, etc 2+ Years in Tools and application Monitoring 2+ years experience in IAM-Identity & Access Management Basic Linux and Windows system navigation, commands and scripting Experience in defining, developing and delivering data transmission solutions(Enterprise level FTP and Fax products e.g. MoveIT, RightFax) Must have experience in Application Maintenance Must have understanding of Capacity Management Should be capable of Application Patching Must be able to handle Certificate Management Should have understanding of Delivery Management Good to have Backup/Restore Management Excellent attention to detail with an understanding of the risk of unsecure data transmission Professional Attributes Good verbal and written communication skills to connect with customer stake holders at varying levels of the organization Technical documentation skills Able to prioritize and execute tasks in a high-pressure environment Ability to operate independently and make decisions with little direct supervision Flexible to work in 24/7 shift. Educational Qualification B.Tech/ B.E in CS or Electronics & Communication or equivalent ITIL V3/V4 Foundation certified Good to have MCSE, AWS Certification Qualification 15 years full time education

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Solution Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :-This role is a pre-sales Solution Architect role who would manage the large and complex bid Solutioning including RFP response more from Services / Implementation perspective (and not product sales). Candidate must have a minimum delivery experience of 2 years of either of tools like HP OM, HP SiteScope, BPPM or Splunk monitoring and an added minimum experience of 3 years of delivering other ITSM applications like Service-now, BMC Remedy, HP Service Manager etc. Candidate having System Integration/ Project Implementation/ Product Pre-sales background to effectively architect, design, and deploy ITSM tools solution would be desirable. Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance etc. The candidate must have a strong background in ITIL methodologies including, Change, Incident, Problem and Knowledge Management. The resource must effectively identify the key customer requirements, seeking RFP clarifications, understanding compliance and SLA requirements, envisage the high-level solution and work with the Subject Matter Experts to come out with the efforts involved for its implementation. Roles & Responsibilities:- Manage large and complex bid Solutioning including RFP response more from Services / Implementation perspective- Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance etc- Identify key customer requirements, seek RFP clarifications, understanding compliance and SLA requirements, envisage high-level solution and work with the SME to come out with the efforts involved for its implementation Professional & Technical Skills: - BMC Remedy, Service-Now, HP OM stack, BPPM, Splunk and other tools related solutions, including understanding and documenting the architecture- Ability to generate High Level Design, High Level BoQ and other technical documents for Solutioning- Should possess a strong knowledge of Service-now technologies. Expert level knowledge of Service-Now ITSM Suite, Service-Now Asset Management, Service-Now Change Management and CMDB is required-Excellent verbal and written communication- Excellent client / customer relationship management skills at the executive level- Extensive client / customer service management skills- Good people management skills Additional Information:- University degree is a must, preferably MBA from leading institutes Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : TWS Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various stakeholders to gather requirements, overseeing the development process, and ensuring that the applications meet the specified needs. You will also be responsible for troubleshooting issues and providing guidance to team members, fostering a collaborative environment that encourages innovation and efficiency. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate knowledge sharing sessions to enhance team capabilities.- Mentor junior team members to support their professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in TWS Administration.- Strong understanding of application design and development processes.- Experience with configuration management tools and practices.- Ability to troubleshoot and resolve application-related issues.- Familiarity with software development methodologies such as Agile or Scrum. Additional Information:- The candidate should have minimum 3 years of experience in TWS Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will be at the forefront of designing, building, and configuring applications. Your typical day will involve collaborating with various stakeholders to gather requirements, overseeing the development process, and ensuring that the applications meet the specified needs. You will also be responsible for troubleshooting issues and providing guidance to team members, making your role crucial in delivering high-quality solutions that align with organizational goals. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate knowledge sharing sessions to enhance team capabilities.- Engage in continuous improvement initiatives to optimize application performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of ITIL processes and frameworks.- Experience with application lifecycle management.- Ability to configure and customize ServiceNow modules.- Familiarity with scripting languages relevant to ServiceNow. Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Azure Active Directory Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with organizational goals and user needs, while maintaining a focus on quality and efficiency throughout the project lifecycle. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure Active Directory.- Strong understanding of cloud computing concepts and services.- Experience with identity and access management solutions.- Familiarity with application lifecycle management tools.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in Microsoft Azure Active Directory.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education