12877 Itil Jobs - Page 4

Date 21 Jul 2025 Location: Bangalore, KA, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time IT Autopilot & SOE Imaging Specialist in our dynamic team based in Bangalore were looking for JOB PURPOSE: Reporting to the Head Of EUC Operations , you will oversee End User Computing L3 activities across Alstom. Experience in the design and deployment of the following technologiesMicrosoft Windows 10/11, MECM, Intune, Autopilot, and Application Packaging. Key Responsibilities & Accountabilities: Design and deployment of solutions with Microsoft SCCM and Intune Use of Enterprise Management Systems including Patch Management, Software Distribution and Asset Management Should have a deep knowledge in Software distribution using SCCM/Intune Should be able to create custom scripts for gathering the inventory from clients Should be able to handle test and release of applications and Patches using SCCM/Intune In-depth knowledge of Microsoft operating systems with particular emphasis on Windows 10 and Windows 11 Should be good in troubleshooting client installation, software distribution, remote control, and other Windows issues Monitor the SNOW ticket queues, troubleshoot and resolve tickets Knowledge on Windows servicing & Windows as a service, Cloud-based endpoint management workloads Create Low-Level Design Documents, Technical Documentation and Report creationfor multiple workplace services Work closely with Technical SPOCS, Service owners and also with architects to integrate with other technology solutions Maintain and enhance engagement with business, IT partners, and other stakeholders for Application management activities Knowledge in PowerShell scripting for automating daily system administration tasks is preferred Previous experience in a similar role, supporting a 24x7 corporate level business service including Executive level end users whenever required Flexibility in managing global processes and being available on-call for emergency situations at all times Develop and implement high quality support services, knowledge base content, best practices and methodologies Excellent Communication skills; both oral and written Have efficient time management, attention to detail and critical thinking skills PROFILE: To be considered for this role, candidate need to demonstrate the following skills experience and attributes: We are seeking a highly skilled and experienced Expert End User Computing (EUC) with 12-15 years of comprehensive experience to join our dynamic IT team. The ideal candidate will possess deep technical knowledge of end-user computing technologies, strong problem-solving abilities, and a proven track record in managing complex IT. Should have good communication and vendor management skills to interact with business across the globe. Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new Alstom Experience in ITIL processes and framework Ability to collaborate, influence and motivate cross-functional teams Team player Ability and flexibility to adapt to change, including shifting and competing priorities Demonstrated competency collaborative work with strong abilities in relationship management. Proven ability to work in global companies and delivering solutions across multiple geographies Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Web Application Firewall (WAF) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary We are seeking a technically skilled and proactive Network Security Technical Lead to manage and enhance our enterprise security infrastructure. This role focuses on securing the network perimeter through the administration of Palo Alto Firewalls, Web Application Firewalls (WAF), Bot Protection, Email Security, Endpoint Detection and Response (EDR), and IPS/IDS systems.You will be responsible for firewall policy tuning, VPN support, DNS and IDS/IPS signature management, bot defense rule enforcement, and email threat protection. A key part of the role involves proactively identifying and addressing security gaps, ensuring compliance with internal standards, and continuous improvement through regular audits, service reporting, and cross-functional collaboration.Roles and ResponsibilitiesFirewall OperationsAdminister and support enterprise firewall systems, with a focus on Palo Alto platforms.Perform policy tuning and propose enhancements based on incident trends and evolving threat landscapes.Manage IDS/IPS signature updates, including additions, deletions, and modifications.Support URL filtering configurations and enforcement.Provide operational support for VPN services and troubleshoot connectivity issues.Identify security gaps and recommend remediation strategies as part of continuous improvement.Conduct quarterly firewall rule audits and generate compliance reports.Maintain and update operational runbooks and documentation.Manage patching activities for firewall infrastructure.Deliver regular service performance reports and participate in incident/problem/change management processes.Troubleshoot firewall configuration issues, including backup/restore and application break-fixes.Bot Protection SupportManage bot protection policies and rules using Cequence.Configure appropriate logging levels for bot traffic analysis.Perform troubleshooting and incident support related to bot activity.Apply and validate standard and emergency rule requests.Perform regular signature updates to maintain bot defense effectiveness.DNS SecurityFine-tune DNS policies and implement domain-based filtering using Cloudflare.Monitor and report on DNS threats weekly/monthly, including actions taken.Ensure DNS configurations align with enterprise security posture and compliance requirements. Professional & Technical SkillsFirewall Operations:Policy tuning, rule optimization, VPN support, and quarterly audit reporting using Palo Alto; incident-driven configuration backup, restore, and break-fix troubleshooting.Threat Prevention & IDS/IPS:Signature lifecycle management (add/update/delete), URL filtering enforcement, and patch management aligned with incident trends and continuous improvement goals.Bot Protection:Policy and rule management, logging configuration, incident triage, and signature updates using Cequence Bot Defense; validation of standard and emergency rule requests.DNS Security:DNS policy fine-tuning, domain-based filtering, and weekly/monthly threat reporting using Cloudflare DNS.Operational Excellence:Service reporting, runbook maintenance, and change/problem/incident management across firewall and bot/DNS security layers.Tools & Platforms:Palo Alto, Cequence (Bot Defense), Cloudflare (DNS).Must-Have Skills: Strong hands-on experience with Palo Alto firewalls and associated security features.Proficiency with Cequence for Bot protection and Cloudflare for DNS security.Solid understanding of network security principles, VPNs, IDS/IPS, and URL filtering.Familiarity with ITIL-based incidents, problems, and change management processes.Ability to analyze logs and traffic patterns to identify anomalies and optimize rules.Experience with patch management, service reporting, and compliance audits.Strong documentation skills and attention to detail.Good-to-Have Skills: Exposure to cloud-based firewall deployments and hybrid network environments.Experience in automation or scripting for firewall operations and reporting.Familiarity with Service Now ITSM Tool Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system malfunctions.- Develop and implement solutions to enhance system performance and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain system configurations and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR).- Strong understanding of system architecture and database management.- Experience in diagnosing and resolving software and hardware issues.- Knowledge of ITIL framework and incident management processes.- Hands-on experience with system monitoring and diagnostic tools. Additional Information:- The candidate should have a minimum of 3 years of experience in Electronic Medical Records (EMR).- work from office is mandatory for all working days- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Shell Scripting Good to have skills : KubernetesMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and maintenance of operational documentation to ensure clarity and consistency in processes.- Engage in continuous learning and knowledge sharing to enhance team capabilities and service quality. Professional & Technical Skills: - Must To Have Skills: Proficiency in Shell Scripting.- Good To Have Skills: Experience with Kubernetes.- Strong understanding of incident management processes and tools.- Ability to analyze complex technical issues and provide effective solutions.- Familiarity with service management frameworks and best practices. Additional Information:- The candidate should have minimum 3 years of experience in Shell Scripting.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.the process of determining how many workforce resources an organization needs today, tomorrow, and as much as five years into the future.Design and implement strategies to assist our clients in their strategies to grow and acquire customers. What are we looking for Workforce AnalyticsWorkforce Management (WFM)Workforce Experience AnalyticsAbility to perform under pressureProblem-solving skillsAdaptable and flexibleWritten and verbal communicationCollaboration and interpersonal skillsMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shiftsSupport coordination and documentation for board and committee activities.Manage governance meetings, including agenda preparation, minute-taking, and SLA/status reporting.Act as a liaison between senior stakeholders and the Bangalore team to facilitate effective communication.Maintain and report governance-related data using Jira tracking systems. Qualification Any Graduation

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Program Project Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : We are looking for a detailoriented and experienced Network Project Manager to oversee the planning execution and delivery of network infrastructure projects This role involves coordinating techni Summary :As a Program/Project Management Lead, you will manage the overall delivery of a program or project to achieve business outcomes. Your typical day will involve defining project scope, monitoring the execution of deliverables, and communicating with multiple stakeholders to manage expectations, issues, and outcomes effectively. You will play a crucial role in ensuring that the project aligns with the strategic goals of the organization while fostering collaboration among team members and stakeholders. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular meetings to ensure alignment and address any challenges that may arise.- Develop and maintain comprehensive project documentation to track progress and outcomes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Program Project Management.- Strong organizational and leadership skills to guide teams effectively.- Excellent communication skills to convey project goals and updates to stakeholders.- Ability to analyze project data and metrics to inform decision-making.- Experience in risk management and mitigation strategies. Additional Information:- The candidate should have minimum 5 years of experience in Program Project Management.- A 15 years full time education is required. Qualification We are looking for a detailoriented and experienced Network Project Manager to oversee the planning execution and delivery of network infrastructure projects This role involves coordinating techni

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Infrastructure Service Management Good to have skills : Incident ManagementMinimum 2 year(s) of experience is required Educational Qualification : 15 yrs of minimum education Summary :As an Application Tech Support Practitioner, you will engage in the delivery of Information Technology Infrastructure Library service operations processes. Your typical day will involve managing and coordinating various ITIL processes, ensuring that incidents are resolved efficiently, changes are implemented smoothly, and configurations are maintained accurately. You will also focus on problem management and release management, contributing to the overall stability and performance of IT services while collaborating with team members to enhance service delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation and reporting of service operations metrics to identify areas for improvement.- Engage with stakeholders to gather requirements and feedback for service enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management.- Good To Have Skills: Experience with Incident Management.- Strong understanding of ITIL frameworks and best practices.- Experience in managing service requests and incidents effectively.- Ability to analyze and troubleshoot technical issues in a timely manner. Additional Information:- The candidate should have minimum 2 years of experience in Infrastructure Service Management.- This position is based at our Gurugram office.- A 15 yrs of minimum education is required. Qualification 15 yrs of minimum education

Skill required: Business Reporting & Governance - Reporting Analytics Designation: Service Management Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in excel and MIS reports are looked at for these skillsPrepare management reports and analysis, both recurring and ad-hoc. It focuses on tracking business performance through trusted data and insights while actively managing employee behaviors. What are we looking for Program Project ManagementAnalysis and ReportingBusiness Intelligence (BI) Reporting ToolsAdaptable and flexibleAbility to perform under pressureProblem-solving skillsWritten and verbal communicationCollaboration and interpersonal skillsMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsSupport coordination and documentation for board and committee activities.Manage governance meetings, including agenda preparation, minute-taking, and SLA/status reporting.Act as a liaison between senior stakeholders and the Bangalore team to facilitate effective communication.Maintain and report governance-related data using Jira tracking systems. Qualification Any Graduation

Skill required: Business Reporting & Governance - Reporting Analytics Designation: Service Management Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in excel and MIS reports are looked at for these skillsPrepare management reports and analysis, both recurring and ad-hoc. It focuses on tracking business performance through trusted data and insights while actively managing employee behaviors. What are we looking for Analysis and ReportingData GovernanceData ReportingAdaptable and flexibleAbility to perform under pressureWritten and verbal communicationProblem-solving skillsCollaboration and interpersonal skillsMicrosoft ExcelMicrosoft PowerPointSupport coordination and documentation for board and committee activities.Manage governance meetings, including agenda preparation, minute-taking, and SLA/status reporting.Act as a liaison between senior stakeholders and the Bangalore team to facilitate effective communication.Maintain and report governance-related data using Jira tracking systems. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Talent Development - Learning Content Development Designation: Service Delivery Operations Team Lead Qualifications: BE/BSc/Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(International) - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Project Management which involves:Experience / expertise in executing a Learning Design and Development processUnderstanding client requirements from a learning standpointAbility to collaborate with the team, client stakeholders and ensure that a learning solution is provided to the clientResponsible for stakeholder management from a timeline, budget and overall quality standpointCreate estimates based on the solutionCreate schedules, manage staffing and deliver to client requirementsGood with risk management, able to identify risks and communicate risks proactively to the client - agree on a resolution with the clientEnsure that the required SLAs of Quality, Timelines and Client stakeholder management are metTalent Development processDevelop learning activities and supporting materials according to the content design plan. What are we looking for Program Project ManagementAgile Project ManagementProblem-solving skillsAbility to perform under pressureCommitment to qualityAbility to work well in a teamResults orientationTeam ManagementLearning Delivery InstructionLearning Content Analysis Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BE,BSc,Any Graduation

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Monitoring & Tools Good to have skills : SAP Basis AdministrationMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :SAP Solution Manager consultant will support the design, implementation, and optimization of SAP SolMan solutions within the organization. This role involves working closely with business stakeholders and IT teams to ensure that SAP SolMan is effectively integrated, utilized, and maintained to support the company's business processes and IT service management needs. Roles & Responsibilities:1. Solution Design and Implementation- Assist in the design and implementation of SAP Solution Manager solutions, including configuring and customizing modules such as IT Service Management (ITSM), Application Lifecycle Management (ALM), and Business Process Operations. Collaborate with senior architects to develop and document solution architectures, ensuring alignment with business requirements and IT strategy.2. System Integration- Support integration of SAP SolMan with other SAP and non-SAP systems. Ensure data consistency and integration across different platforms and solutions.3. Configuration and Customization- Perform system configurations, create custom reports, and develop enhancements as required. Work with the development team to implement custom developments and interfaces.4. Support and Maintenance- Provide Level 2/3 support for SAP SolMan issues, troubleshooting and resolving system-related problems. Monitor system performance and conduct regular maintenance activities to ensure system stability and performance.5. Documentation and Training- Develop and maintain technical documentation, including solution design documents, configuration guides, and user manuals. Conduct training sessions for end-users and IT staff on SAP SolMan functionalities and best practices.6. Project Management- Assist in project planning, execution, and management of SAP SolMan-related projects. Ensure projects are delivered on time and within scope7. Continuous Improvement- Identify opportunities for process improvements and automation within the SAP SolMan environment. Stay updated with the latest SAP SolMan features and functionalities and recommend adoption of new technologies were beneficial. Professional & Technical Skills: - Proficiency in configuring and customizing SAP SolMan modules (e.g., ITSM, CHARM, ALM). Experience with SAP SolMan integration with other SAP modules (e.g., SAP ERP, SAP S/4HANA) and non-SAP systems. Additional Information:- The candidate should have a minimum of 5 years of experience in SAP Monitoring & Tools- This position is based at our Bengaluru office- A 15 years full-time education is required- SAP SolMan certification.- Experience in project management or ITIL certification.- Knowledge of SAP Fiori and SAP Cloud Platform/BTP. Qualification 15 years full time education

Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Palo Alto Networks Firewalls Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary We are seeking a technically skilled and proactive Network Security Technical Lead to manage and enhance our enterprise security infrastructure. This role focuses on securing the network perimeter through the administration of Palo Alto Firewalls, Web Application Firewalls (WAF), Bot Protection, Email Security, Endpoint Detection and Response (EDR), and IPS/IDS systems.You will be responsible for firewall policy tuning, VPN support, DNS and IDS/IPS signature management, bot defense rule enforcement, and email threat protection. A key part of the role involves proactively identifying and addressing security gaps, ensuring compliance with internal standards, and continuous improvement through regular audits, service reporting, and cross-functional collaboration.Roles and ResponsibilitiesFirewall OperationsAdminister and support enterprise firewall systems, with a focus on Palo Alto platforms.Perform policy tuning and propose enhancements based on incident trends and evolving threat landscapes.Manage IDS/IPS signature updates, including additions, deletions, and modifications.Support URL filtering configurations and enforcement.Provide operational support for VPN services and troubleshoot connectivity issues.Identify security gaps and recommend remediation strategies as part of continuous improvement.Conduct quarterly firewall rule audits and generate compliance reports.Maintain and update operational runbooks and documentation.Manage patching activities for firewall infrastructure.Deliver regular service performance reports and participate in incident/problem/change management processes.Troubleshoot firewall configuration issues, including backup/restore and application break-fixes.Bot Protection SupportManage bot protection policies and rules using Cequence.Configure appropriate logging levels for bot traffic analysis.Perform troubleshooting and incident support related to bot activity.Apply and validate standard and emergency rule requests.Perform regular signature updates to maintain bot defense effectiveness.DNS SecurityFine-tune DNS policies and implement domain-based filtering using Cloudflare.Monitor and report on DNS threats weekly/monthly, including actions taken.Ensure DNS configurations align with enterprise security posture and compliance requirements. Professional & Technical SkillsFirewall Operations:Policy tuning, rule optimization, VPN support, and quarterly audit reporting using Palo Alto; incident-driven configuration backup, restore, and break-fix troubleshooting.Threat Prevention & IDS/IPS:Signature lifecycle management (add/update/delete), URL filtering enforcement, and patch management aligned with incident trends and continuous improvement goals.Bot Protection:Policy and rule management, logging configuration, incident triage, and signature updates using Cequence Bot Defense; validation of standard and emergency rule requests.DNS Security:DNS policy fine-tuning, domain-based filtering, and weekly/monthly threat reporting using Cloudflare DNS.Operational Excellence:Service reporting, runbook maintenance, and change/problem/incident management across firewall and bot/DNS security layers.Tools & Platforms:Palo Alto, Cequence (Bot Defense), Cloudflare (DNS).Must-Have Skills: Strong hands-on experience with Palo Alto firewalls and associated security features.Proficiency with Cequence for Bot protection and Cloudflare for DNS security.Solid understanding of network security principles, VPNs, IDS/IPS, and URL filtering.Familiarity with ITIL-based incidents, problems, and change management processes.Ability to analyze logs and traffic patterns to identify anomalies and optimize rules.Experience with patch management, service reporting, and compliance audits.Strong documentation skills and attention to detail.Good-to-Have Skills: Exposure to cloud-based firewall deployments and hybrid network environments.Experience in automation or scripting for firewall operations and reporting.Familiarity with Service Now ITSM Tool Qualification 15 years full time education

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Program Project Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Lead, you will manage the overall delivery of a program or project to achieve business outcomes. Your typical day will involve defining project scope, monitoring the execution of deliverables, and communicating with multiple stakeholders to manage expectations, issues, and outcomes effectively. You will play a crucial role in ensuring that the project aligns with the strategic goals of the organization while fostering collaboration among team members and stakeholders. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular meetings to ensure alignment and address any challenges that may arise.- Develop and maintain comprehensive project documentation to track progress and outcomes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Program Project Management.- Strong organizational and leadership skills to guide teams effectively.- Excellent communication skills to convey project goals and updates to stakeholders.- Ability to analyze project data and metrics to inform decision-making.- Experience in risk management and mitigation strategies. Additional Information:- The candidate should have minimum 5 years of experience in Program Project Management.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Managed Cloud Security Services Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary The ideal candidate will lead a team responsible for continuously monitoring, assessing, and improving the security posture of the organization's multi-cloud environments. This role will oversee the detection and remediation of misconfigurations, enforce security and compliance policies, and ensure that all cloud deployments align with organizational and regulatory standards.Roles and ResponsibilitiesContinuously monitor and assess cloud assets and resources across Azure, AWS, and Ali Cloud for misconfigurations and non-standard deployments using Divy Cloud and similar toolsManage and enforce mandatory security policies for new and existing cloud servicesMonitor and maintain cloud compliance policies in alignment with security and regulatory requirementsAnalyze, prioritize, and manage alerts and incidents related to cloud workloads identified by CSPM platformsOversee the end-to-end operations and escalation process for cloud security alerts and incidentsGenerate and deliver executive and detailed reports on vulnerabilities, compliance issues, and cloud security statusManage Role-Based Access Control (RBAC) policies; maintain cloud roles and entitlementsManage and maintain cloud network security policies, ensuring consistent enforcement across environmentsProvide remediation guidance and best practice recommendations to DevOps and software development teams to address identified issuesRegularly produce and distribute cloud security posture reports as per agreed timelines Professional & Technical SkillsStrong knowledge of cloud security frameworks, standards, and best practicesProven experience in using CSPM tools (Divy Cloud, Tripwire) for continuous monitoring and complianceExpertise in managing cloud security policies, RBAC, and network security controlsAbility to analyze security alerts, manage incidents, and guide remediation activitiesExcellent stakeholder management and communication skills to interface with technical and non-technical audiencesStrong analytical and problem-solving skills, with an ability to work in a fast-paced and evolving environment.Primary SkillCloud Security Posture Management (CSPM)Experience12+ years in cybersecurity operations, including 8+ years leading a security-related projectAbility to work across teams and manage deliverables in matrix environmentsA strategic yet practical approach to solving security and governance challengesAbility to stay current on emerging threats, technologies, and best practices Educational QualificationBachelors degree in computer science, Information Security, or related field.Industry certifications are strongly preferred:CCSP / CISM or other relevant cloud and security certifications.Vendor certifications such as, AWS/Azure Security Specialty, Tripwire vulnerability management or training such as InsightCloudSec documentation and labs etc. Professional & Technical Skills: CSPM (Cloud Security Posture Management):Continuous assessment of cloud assets for misconfigurations and non-standard deployments using Divvy Cloud; policy enforcement across Azure, AWS, and Ali Cloud.Cloud Compliance & Reporting:Monitoring and analysis of cloud compliance alerts; generation of executive and operational reports on vulnerabilities and policy violations.Cloud Identity & Network Security:RBAC policy management, cloud role entitlement governance, and enforcement of network security baselines across multi-cloud environments.Incident & Alert Management:Prioritization, triage, and escalation of cloud workload incidents; end-to-end operations support and remediation guidance for DevOps teams.Tools & Platforms:Divy Cloud, Tripwire, Azure, AWS, Ali Cloud.Must-Have Skills: Expertise in Azure, AWS, and Ali Cloud environmentsStrong experience with Tripwire and Divy Cloud (or similar CSPM tools)Deep understanding of Cloud Security Posture Management (CSPM), misconfiguration detection, and policy enforcementStrong understanding of ITIL-based Incidents, Problem, and Change management processes.Good-to-Have Skills: Experience with containers and Kubernetes securityFamiliarity with Infrastructure as Code (IaC) securityFamiliarity with ITSM tools like Service Now Qualification 15 years full time education

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Large Language Models Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence tools and cloud AI services. Your typical day will involve designing and implementing production-ready solutions, ensuring that they meet quality standards. You will work with various AI models, including generative AI, deep learning, and neural networks, while also exploring innovative applications such as chatbots and image processing. Collaboration with cross-functional teams will be essential to integrate these advanced technologies into existing systems and workflows, driving efficiency and enhancing user experiences. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing and mentorship within the team to foster professional growth.- Continuously evaluate and improve existing AI models and systems to enhance performance and reliability. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of cloud-based AI services and deployment strategies.- Experience with deep learning frameworks such as TensorFlow or PyTorch.- Familiarity with natural language processing techniques and tools.- Ability to design and implement scalable AI solutions that meet business needs. Additional Information:- The candidate should have minimum 12 years of experience in Large Language Models.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Broadcasting Media Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, your typical day involves resolving incidents and problems that arise across various business system components, ensuring that operational stability is maintained. You will create and implement Requests for Change, while also updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams is essential, as you will assist in issue analysis and resolution, contributing to a seamless operational environment. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Broadcasting Media.- Strong understanding of incident management processes and tools.- Experience with service management frameworks such as ITIL.- Ability to analyze complex technical issues and provide effective solutions.- Familiarity with vendor management and collaboration techniques. Additional Information:- The candidate should have minimum 12 years of experience in Broadcasting Media.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Broadcasting Media Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor and evaluate team performance to ensure alignment with operational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Broadcasting Media.- Strong understanding of incident management processes and tools.- Experience with service management frameworks such as ITIL.- Ability to analyze complex problems and develop effective solutions.- Familiarity with vendor management and collaboration techniques. Additional Information:- The candidate should have minimum 5 years of experience in Broadcasting Media.- This position is based at our Noida office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: - Must To Have Skills: Experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Strong understanding of ITIL processes and best practices.- Experience in designing and developing ServiceNow applications.- Experience in JavaScript, HTML, CSS, and AngularJS.- Experience in Agile development methodologies. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SUSE Linux Administration Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and enhance system performance, ensuring that all applications run smoothly and efficiently. You will engage in problem-solving activities, analyze system logs, and implement solutions to maintain operational excellence, all while adapting to the evolving needs of the business environment. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in SUSE Linux Administration.- Strong understanding of system monitoring tools and techniques.- Experience with troubleshooting and resolving application issues.- Familiarity with scripting languages for automation tasks.- Knowledge of network protocols and their impact on application performance. Additional Information:- The candidate should have minimum 2 years of experience in SUSE Linux Administration.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Large Language Models Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence tools and cloud AI services. Your typical day will involve designing and implementing production-ready solutions, ensuring that they meet quality standards. You will work with various AI models, including generative AI, and may also explore deep learning, neural networks, chatbots, and image processing technologies. Collaboration with cross-functional teams will be essential to integrate these solutions effectively into existing systems and workflows. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing and mentoring within the team to enhance overall capabilities.- Continuously evaluate and improve existing processes and systems to optimize performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of cloud-based AI services and deployment strategies.- Experience with deep learning frameworks such as TensorFlow or PyTorch.- Familiarity with natural language processing techniques and tools.- Ability to design and implement scalable AI solutions. Additional Information:- The candidate should have minimum 12 years of experience in Large Language Models.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will develop and configure software systems either end-to-end or for a specific stage of the product lifecycle. Your typical day will involve collaborating with various teams to ensure the successful implementation of software solutions, applying your knowledge of technologies and methodologies to support projects and clients effectively. You will engage in problem-solving activities, guiding your team through challenges while ensuring that the software meets the required standards and specifications. Your role will also include overseeing the development process, ensuring that all stages are executed efficiently and effectively, and contributing to the overall success of the project. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and mentoring within the team to enhance skills and performance.- Monitor project progress and ensure alignment with project goals and timelines. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes and best practices.- Experience with software development methodologies such as Agile and Waterfall.- Ability to analyze and troubleshoot software issues effectively.- Familiarity with integration techniques and tools related to ServiceNow. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Broadcasting Media Good to have skills : basisMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your typical day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor and evaluate team performance to ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Broadcasting Media.- Strong understanding of incident management processes and tools.- Experience with service management frameworks such as ITIL.- Ability to analyze complex problems and develop effective solutions.- Familiarity with vendor management and collaboration techniques. Additional Information:- The candidate should have minimum 5 years of experience in Broadcasting Media.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Cloud Platform Engineer Project Role Description : Designs, builds, tests, and deploys cloud application solutions that integrate cloud and non-cloud infrastructure. Can deploy infrastructure and platform environments, creates a proof of architecture to test architecture viability, security and performance. Must have skills : Linux Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Platform Engineer, you will engage in the design, construction, testing, and deployment of cloud application solutions that seamlessly integrate both cloud and non-cloud infrastructure. Your typical day will involve collaborating with cross-functional teams to ensure the architecture's viability, security, and performance, while also addressing any challenges that arise during the deployment process. You will be responsible for creating proof of concepts to validate architectural decisions and ensure that the solutions meet the required standards and specifications. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with team members to identify and implement best practices in cloud application development.- Assist in troubleshooting and resolving issues related to cloud infrastructure and application performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Linux Operations.- Strong understanding of cloud service models and deployment strategies.- Experience with scripting languages such as Bash or Python for automation.- Familiarity with containerization technologies like Docker and orchestration tools such as Kubernetes.- Knowledge of security best practices in cloud environments. Additional Information:- The candidate should have minimum 2 years of experience in Linux Operations.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM WebSphere MQ Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the smooth operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and implement solutions to enhance system reliability and efficiency, all while maintaining a focus on delivering exceptional service to stakeholders. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM WebSphere MQ.- Strong understanding of application support methodologies and practices.- Experience with troubleshooting and resolving software issues.- Familiarity with system monitoring tools and techniques.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 3 years of experience in IBM WebSphere MQ.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Cloud Platform Engineer Project Role Description : Designs, builds, tests, and deploys cloud application solutions that integrate cloud and non-cloud infrastructure. Can deploy infrastructure and platform environments, creates a proof of architecture to test architecture viability, security and performance. Must have skills : Alteryx Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : Equivalent Education Summary :As a Cloud Platform Engineer, you will engage in the design, construction, testing, and deployment of cloud application solutions that seamlessly integrate both cloud and non-cloud infrastructures. Your typical day will involve collaborating with cross-functional teams to ensure that the architecture is viable, secure, and performs optimally, while also creating proofs of concept to validate your designs and solutions. You will be responsible for addressing challenges that arise during the deployment process and ensuring that the infrastructure meets the required specifications and standards. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with team members to identify and resolve technical challenges.- Develop and maintain documentation for cloud application solutions and infrastructure.- Monitor and optimize cloud application performance to ensure reliability and efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Alteryx.- Strong understanding of cloud infrastructure and deployment strategies.- Experience with scripting languages such as Python or Bash.- Familiarity with cloud service providers like AWS, Azure, or Google Cloud.- Knowledge of security best practices in cloud environments. Additional Information:- The candidate should have minimum 3 years of experience in Alteryx.- This position is based at our Bengaluru office.- Equivalent Education is required. Qualification Equivalent Education