324 Itil Framework Jobs - Page 10

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will collaborate with teams to ensure successful project delivery and contribute to key decisions. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead and mentor junior team members- Stay updated on industry trends and best practices- Conduct regular code reviews and ensure code quality Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management- Strong understanding of ITIL framework- Experience in developing ServiceNow applications- Knowledge of JavaScript, HTML, and CSS- Hands-on experience in ServiceNow platform administration Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to enhance operational efficiency. You will engage in problem-solving discussions and contribute to the overall success of the projects by leveraging your expertise in application development. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Collaborate with cross-functional teams to gather requirements and provide technical insights. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Good To Have Skills: Experience with ITIL framework.- Strong understanding of application development methodologies.- Familiarity with integration techniques and tools.- Experience in troubleshooting and resolving application issues. Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive successful outcomes. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring adherence to best practices in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Good To Have Skills: Experience with ITIL framework.- Strong understanding of application lifecycle management.- Experience in integrating ServiceNow with other enterprise applications.- Familiarity with agile methodologies and project management tools. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Technical Support Engineer Location: Mumbai Position: 1 Experience: 2-4 years Should have strong knowledge on Active directory, DNS and windows systems (Server and Desktop OS platforms) Good understanding of supporting technologies like Networking, Storage, hardware. Should have worked on ITIL framework solutions (Service Desk etc) Good understanding of process and concepts (Change management, Asset management, CMDB) Should be able to create technical write-ups and process documents Should be able to perform multi task

AMS Consultant - The Application Managed Services Consultant will provide consultative operational services including technical post-implementation/go-live services for enterprise software solutions throughout for BMCs worldwide customers. The Consultant must be able to multitask in a fast-paced environment since they will be working on incidents, problems, releases, patching, upgrades, integrations simultaneously . Skills/Experience: Candidate must possess a Bachelors Degree. Should have 5-7 years of IT experience. Should have worked in Applications Managed Services and Consulting Services environment Extensive experience in the implementation, administration and configuration of BMC BMC Helix Operations Management (BHOM) /TSOM Application Support, Administration, Integrations and, Customizations Excellent in troubleshooting BHOM/ TSOM applications, integrations, customizations. Extensive experience maintaining BHOM /TSOM within a high distributed complex environment. Excellent organization and communication (both written and oral) skills Able to work both autonomously and in teams Self-starter and good decision-making skills Strong analytical skills with a methodical approach to fault resolution Experience on Windows/UNIX/LINUX operating systems and ITIL framework is an advantage. Good knowledge of Cloud Technologies, networking, and database concepts Well Organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required. Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results. Effective communication skills in English (verbal and written). Willing to work in shifts, weekend and on-call support will be required.

Team Lead- IT Service Desk Req Exp- 4 Years in Technical Support Skills- Office365, Service Desk, Windows, MS Teams,Troubleshoot Any Graduate Notice- 0 to 30 Days Loc- Hyderabad CTC - 7 TO 9LPA 5 Day's Working | US Shifts | WFO

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities Design, Implementation & Operational Support of Windows 2012/2016/2019/2022 Servers Monitoring and troubleshooting server performance. Troubleshooting system and server errors. Reviewing system error logs and user-reported errors. Analyzes, logs, tracks, and resolves software/hardware matters of significance pertaining to networking connectivity issues, servers, and applications to meet business needs Performs troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved Patch management, installations of security patches, functional patches, and version upgrades to server and vSphere / ESXi environment Oversee Citrix environments, including setup, configuration, and maintenance of Citrix servers and applications Automate system administration tasks using PowerShell and other scripting tools Plan and execute system migrations, ensuring minimal downtime and robust data integrity Maintain and troubleshoot hyper-converged infrastructure (HCI) to support business operations Handle server hardware installation, upgrades, and maintenance Collaborate with cross-functional teams to design and implement IT solutions that meet organizational needs Implement and enforce system security, patch management, and compliance standards Provide timely support for escalated technical issues and participate in on-call rotations Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications 7+ years of relevant experience with the following: Solid experience in Windows/Linux Servers Administration Experience in server hardware maintenance and troubleshooting Knowledge of networking concepts, system security practices, and ITIL frameworks Familiarity with hyper-converged infrastructure management Proficiency in virtualization technologies such as VMware, Nutanix, and Citrix Proven track record in system migrations and upgrades Proven excellent problem-solving, communication, and teamwork skills Hands-on experience in performance tuning of ESXi host. Implement Hardening on ESXi host. Experience in P2V, vMotion, and VMware virtual center Experience in managing and troubleshooting AD / DNS / DHCP / DFS issues Experience on Server builds and decommission, Commission / Decommission of Domain Controllers. VMware Distributed Resources Scheduler (DRS) cluster, Resource Management, Resource Monitoring Experience in server certificate administration, SSL/TLS protocols and algorithms, HTTP/HTTPS, etc. Experience in enterprise load balancing administration using F5, Citrix ADS (aka Netscaler), etc. Experience in server antivirus administration and troubleshooting using Cylance, Microsoft Defender/Sentinel, CrowdStrike, etc. Experience in Commission / Decommission of ESXi Host hosted on various hardware like Dell, HP, Cisco UCS Blade Centers Experience on configuration of HA and DRS features in a cluster and troubleshooting Experience in configuring VMware vSphere iSCSI & Fiber Channel storage and troubleshooting Experience on P2V and V2V migrations Work experience in high availability and clustered environment configuration Solid experience in Windows Servers patching and troubleshooting Working knowledge of CentOS / RHEL OS platforms Technical knowledge in vCenter and ESXi, Aria Operations 8.X, vSAN, VMware Aria Operations for logs 8.x, VMware vSphere 7.x Proficient in controlling administrator rights on VM Infrastructure, Use of VMware Converter Enterprise, and overview Shift Rotational shift and rotational offs (rotational offs will be very minimal as per business requirement)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities Implementation & Operational Support of Windows 2012/2016/2019/2022 Servers Monitoring and troubleshooting server performance Troubleshooting system and server errors. Reviewing system error logs and user-reported errors Automate system administration tasks using PowerShell and other scripting tools. Handle server hardware installation, upgrades, and maintenance Collaborate with cross-functional teams to design and implement IT solutions that meet organizational needs Implement and enforce system security, patch management, and compliance standards Provide timely support for escalated technical issues and participate in on-call rotations Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications 3+ years of relevant experience with the following: Experience in Windows/Linux Servers Administration Experience in virtualization technologies such as VMware, Nutanix, and Citrix Experience in Windows/Linux Servers Patching Knowledge of networking concepts, system security practices, and ITIL frameworks Proven excellent problem-solving, communication, and teamwork skills Experience in managing and troubleshooting AD / DNS / DHCP / DFS issues Solid experience in Windows Servers patching and troubleshooting Experience on Server builds and decommission, Commission Working knowledge of CentOS / RHEL OS platforms At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

APGM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex network issues effectively. Ensure comprehensive incident documentation and conduct root cause analyses. 4. Performance Optimization: Analyze network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance, reduce downtime, and enhance reliability. Conduct network capacity planning to support future growth and scalability. 5. Policy & Procedure Development: Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards, industry regulations, and security protocols. Maintain accurate documentation of network configurations and operational procedures. 6. Reporting & Communication: Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate network status updates, issues, and resolutions to stakeholders. Foster effective communication channels within the NOC, management, and clients. Technical Skills: In-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios. Experience with cloud-based networks and services is a plus. Strong understanding of the ITIL framework and best practices.

SPM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex network issues effectively. Ensure comprehensive incident documentation and conduct root cause analyses. 4. Performance Optimization: Analyze network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance, reduce downtime, and enhance reliability. Conduct network capacity planning to support future growth and scalability. 5. Policy & Procedure Development: Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards, industry regulations, and security protocols. Maintain accurate documentation of network configurations and operational procedures. 6. Reporting & Communication: Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate network status updates, issues, and resolutions to stakeholders. Foster effective communication channels within the NOC, management, and clients. Technical Skills: In-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios. Experience with cloud-based networks and services is a plus. Strong understanding of the ITIL framework and best practices.

Job Summary Synechron is seeking a motivated VCS Engineer to join our IT Operations team. This role is essential for providing technical support and maintaining the stability and efficiency of Synechrons IT infrastructure. The VCS Engineer will collaborate with the IT Operations team to ensure seamless functioning of IT systems and contribute to the organization’s business objectives by delivering effective and efficient technical support. Software Requirements Required: Proficiency in systems administration and network protocols Experience with ITIL framework and best practices in IT operations Preferred: Familiarity with cloud technologies and database management systems Overall Responsibilities Provide technical support and resolve technical issues for Synechrons employees. Monitor and maintain the stability and efficiency of Synechrons IT infrastructure. Ensure timely resolution of service requests and incidents. Participate in the implementation of new IT systems and infrastructure projects. Collaborate with the IT Operations team to identify and resolve technical issues and improve processes. Maintain up-to-date knowledge of new technologies and advancements in IT Operations and Technical Support. Technical Skills (By Category) Programming Languages: Preferred: Any scripting languages for automation tasks Databases/Data Management: Preferred: Basic understanding of database management systems Cloud Technologies: Preferred: Familiarity with cloud service providers Frameworks and Libraries: Required: ITIL framework Development Tools and Methodologies: Required: System administration tools Security Protocols: Preferred: Knowledge of security best practices in IT operations Experience Requirements 8+ years of experience in IT Operations, Technical Support, or a related field. Experience with ITIL framework, managing IT infrastructure, system administration, and technical support. Alternative experience pathways include significant project-based experience in IT operations. Day-to-Day Activities Provide technical support and troubleshoot issues for Synechrons employees. Conduct regular meetings with the IT Operations team to review system performance and address issues. Participate in project planning and implementation of IT infrastructure updates. Prepare deliverables including technical documentation and incident reports. Exercise decision-making authority to resolve IT operational issues promptly. Qualifications RequiredBachelors degree in Computer Science, Information Technology, or a related field. PreferredCertifications in ITIL or relevant IT operations courses. Commitment to continuous professional development and staying current with industry trends. Professional Competencies Strong critical thinking and problem-solving capabilities. Demonstrated leadership and teamwork abilities. Excellent communication and stakeholder management skills. Adaptability and a continuous learning orientation. Innovative mindset and ability to manage time and priorities effectively.

LTI Mindtree is hiring for Blackline application Support for Chennai Location. MANDATORY SKILLS What are skills technology candidate needs to have to perform the role Good understanding and 2 years of experience in ITIL framework change management release management problem management and incident management Minimum of 2 years of technical experience in Blackline application Experience of supporting application interfaces eg application to SAP SAPPI Global scape Solution result oriented approach and exceptional problem solving Analytical skills Clear and Effective communication skills Written Verbal Commendable analytical skills Experience in resolving Day to Day queries regarding usage of Blackline and related activities Good knowledge in Blacklines webservices feature and fluency in Web Services standards and technologies API XML SOAP WSDL XSD UDDI etc Experience with SAP ledger application as upstream downstream system Strong experience in the SOx processes and activities DESIRED SKILLS What are good to have skills certifications technology domain experience 4 years of experience in providing technical support for applications via the tickets and projects enhancements

Roles and Responsibilities: Provide first-level technical support via phone, email, or remote tools. Troubleshoot hardware, software, network, printer, and connectivity issues. Log and manage incidents and service requests using a ticketing system (e.g., ServiceNow, Jira, Remedy). Escalate unresolved issues to higher-level support teams when necessary. Install, configure, and maintain desktops, laptops, printers, and software applications. Support user account management activities (e.g., password resets, access control, Active Directory). Monitor systems and proactively identify and resolve potential issues. Maintain documentation of issues and resolutions to contribute to a knowledge base. Follow ITIL processes for incident, request, and change management. Ensure high levels of customer satisfaction through professional and timely responses.

ROLE SUMMARY: • To manage and enhance the IT service delivery and application support of KYC and TPRM data and technology processes supporting Financial Crime at LSEG, aligned with regulatory requirements and commitments, internal policy frameworks, and relevant technology standards. The ideal candidate needs to have a strong background in IT application support / service management in large financial services organisations and have good working knowledge of the ITIL Framework and associated processes. They should also have experience working with KYC, Transaction Monitoring, and/or similar regulated processes. We are looking for an experienced individual with previous experience in E2E application lifecycle management, including incident, problem and change management, service transition, stakeholder management and reporting, OLA/SLA identification and monitoring, and managing teams to deliver the E2E business and technology outcomes. In addition, you will be playing a key role through the transformation programme, including proactively supporting and guiding the development teams through current state challenges, opportunities and lessons learnt. RESPONSIBILITIES: Run the Financial Crime BAU processes and ensure all application integrations are functioning as expected. Monitor and review daily integration jobs, verifying successful execution and identifying any anomalies. Diagnose and perform root cause analysis (RCA) for any integration job failures related to Financial Crime application integrations. Lead knowledge and transition from the current teams into dedicated Financial Crime technology support teams, Data Quality (DQ) analysis, and detailed activity level documentation. Use ITIL framework to implement strong service management processes to deliver consistent, efficient and stable services to the GC, KYC and TM clients. Be part of the technology support team to manage business-critical daily processes for Financial Crime delivery. Enhance and maintain the data collation and reporting processes and applications to ensure accurate and timely availability of data for decision-making processes. Develop and enforce data governance policies and procedures to ensure data integrity, security, and compliance with regulatory requirements. Collaborate with various teams and functions to understand their data processes and needs. Provide guidance and support in establishing efficient data collection, storage, and retrieval processes. Monitor and analyze the performance of the current state of technical processes to identify areas for improvement, implement upgrades, and solve any issues to minimize downtime. Conduct regular data audits to identify and resolve data quality issues, ensuring the accuracy and reliability of data used for reporting and analysis. Train and support end-users with current processes, providing guidance on data entry, extraction, and interpretation. Stay up-to-date with industry trends and changes to internal technology standards and ways of working to identify opportunities for innovation and improvement within the organization. Collaborate with other IT teams and vendors to manage system integrations and data interfaces with other business applications. Prepare and present reports and analyses to support strategic decision-making processes. SKILLS: • Solid background in IT application support management or IT service management in large financial services organisations with KYC, Transaction Monitoring, and/or similar regulated processes. • Previous experience in E2E BAU lifecycle management, including incident, problem & change management, knowledge and service transition, stakeholder management and reporting, OLA/SLA identification and monitoring, and managing teams to deliver the E2E business and technology outcomes. • ITIL Foundation certification preferred or strong working knowledge of ITIL framework and its processes. • Deep technical knowledge and experience in managing complex MI and reporting applications. • Technical tools / skills: SQL, Alteryx (or similar data profiling and analysis), PowerBI (or other BI tools), ServiceNow (or similar ITIL applications). • Proficient in database management and data analysis tools. • Excellent problem-solving and troubleshooting skills to identify and resolve system issues. • Ability to develop and implement data management policies and procedures. • Good project management skills to lead and coordinate system upgrades and integrations. • Excellent verbal and written communication skills to effectively interact with stakeholders at various levels. • Ability to work collaboratively with cross-functional teams to understand their business needs and translate them into technology

Position: Assistant Manager - Change and Release Management Location: Gurgaon Job Summary: The opportunity is for a Change and Release Management Learning and Consultant. The individual should be prepared to work in a dynamic and flexible environment and changing requirements with frequent client interactions. Key Responsibilities: Analyze, prioritize, classify, and schedule the Requests for Change (RFCs). Confirms the scope of the change, dependencies impact to the prod environment. Liaise with all necessary parties to coordinate change and release build, testing, and implementation strategies in accordance with schedules. Escalate the RFCs that are beyond the control of the CAB, to the IT executive committee. Review all implemented changes to make sure they have met their objectives. Review all outstanding RFCs awaiting consideration or awaiting action. Analyze Change Records to determine any trends or apparent problems that occur and seek rectification with relevant parties. Facilitate process audits and continual improvement. Experience in Stakeholder Engagement, Communication Planning, Change Measurement and Release Management (Change Readiness/Surveys, Risk Mitigation, Business Readiness). Apply structured global change management methodology and lead deployment activities. Create change management strategy, change plan and responsible for delivering all change management interventions. Working with stakeholders to create awareness, engagement and realize the benefits of change. Support execution of change activities for global region, across sites as necessary. Intermediate level Excel skills. Lead Team for Daily assignments and task allocation and mentorship. Lead Change Management KPIs to meet org Goals. Requirement: Good communication skills. Experience working with Global Clients directly (Verbal comms exp preferred). ITIL Framework Awareness; ITIL V3 or V4 Certifications. Sets personal professional goals and takes accountability for own development Seeks feedback and reflect accordingly to improve performance Ability to communicate effectively with international clients and lead conversation Minimum 6-7 year of experience in Change and Release Management Preferred candidates with SDLC knowledge (Software development Life cycle)

Location : Remote - Work from home Shift : Primarily 02:00 PM 10:30 PM IST (with flexibility for overlap and critical escalations across time zones as needed) Experience : Minimum 5 years in technical support, including 2-3 years in a leadership position Overview Are you driven by the thrill of solving complex client challenges in a dynamic and innovative tech landscape? Join us! Were looking for a skilled and proactive Support Manager to lead our technical support team across multiple levels (L1 L2 & L3 Support). This role requires a strong background in AWS services and a practical understanding of managed IT support operations. The ideal candidate will not only guide the team in adherence to established processes and procedures but also actively engage in problem-solving and continuous process optimization. This is a hands-on leadership position, ensuring seamless service delivery and prompt issue resolution in accordance with defined Service Level Agreements (SLAs). Key Responsibilities: Lead & Develop Support Team: Oversee, manage, mentor, and schedule a distributed L1, L2, and L3 support team, optimizing workload and resource allocation to meet service targets. Drive Incident & Problem Resolution: Ensure timely incident resolution, adhere to SLAs and escalation procedures, serve as a key escalation point for critical technical issues, and lead post-incident reviews (RCA). Optimize Service Delivery: Manage and improve support operations (Incident, Problem, Change Management), identify trends, and implement process enhancements or automation, adjusting staffing as operations scale (e.g., to 16x5, 24x7). Ensure Effective Communication & Reporting: Establish client communication channels, lead weekly/monthly review meetings to discuss performance and trends, and prepare regular reports on key service metrics. Skills and Experience Required - Proven experience managing technical support teams in fast-paced environments Strong knowledge of core AWS Cloud services such as EC2, Lambda, RDS, S3, IAM, and CloudWatch Practical understanding of ITIL-based workflows (Incident, Problem, and Change Management) Hands-on experience with ticketing platforms like Jira, Freshdesk, or Zendesk Calm and confident; skilled at managing team performance and customer expectations Ability to manage and oversee support across multiple shifts, including potential night and weekend coverage as operations scale to 16x5 or 24x7. Partner with fellow Support Managers and Support Leads to strategically scale and optimize team resources as operations expand. Excellent communication skills Bonus Points If You Have - AWS certifications Familiarity with observability tools like Datadog, ELK, or Prometheus, especially a combination of platform native, 3rd party, and internally developed tools for monitoring and alerting. Experience with CI/CD processes, Linux system administration, and basic scripting (Python or Bash) Working knowledge of tools like Jenkins, Git, or Docker How to Apply: Visit Link To Apply - https://bit.ly/arosupmgr We admire the new age methods like a video resume. If you have one please share the URL along with your application / resume. Your privacy is important to us, so we will not be contacting candidates by phone. If your application is selected, we will email you a link to schedule your interview at your convenient time. Please check your emails regularly, including your spam folder. Arocom encourages WFH and has a Bring Your Own Device (BYOD) policy. Employees / Consultants working from home are expected to use their personal laptops/desktops for work-related tasks.

Technical Support International Voice Min 1 Yr Exp Into Technical Support International Voice Only Tech Graduate WFO 24*7 US Shift 5 Days Working Interview - Virtual Notice - Immediate Joiner Location - BLR Do Share resume on: 9257669383(Harsha) Perks and benefits Night allowances Incentives Both way cab facility

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category – Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity KEY S AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills Mandatory Skills: ITIL Change Mgmt. Experience5-8 Years.

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category – Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity KEY S AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills Mandatory Skills: ITIL Change Mgmt. Experience5-8 Years.

Job Title:Cloud/ITSM Project Manager-PI Experience5-10 Years Location:Hyderabad : Job Overview: The Support Project Manager will be responsible for overseeing and managing the day-to-day support of our IT platforms. This role involves coordinating between various teams, managing support processes, and ensuring that platform issues are resolved efficiently to minimize downtime and enhance user satisfaction. The ideal candidate will have a strong background in IT support, project management, and a proven track record of successfully leading support initiatives in a fast-paced environment. Responsibilities: Project Management:Lead and manage support projects from inception to completion, ensuring they are delivered on time, within scope, and on budget. Platform Support:Oversee the day-to-day support of IT platforms, including troubleshooting, issue resolution, and system maintenance. IT Service Management (ITSM):Apply ITSM principles and ITIL methodologies to improve service delivery processes and ensure that projects align with ITIL best practices. Incident Management:Handle escalations and complex support issues, coordinating with technical teams to ensure timely resolution. Team Coordination:Work with cross-functional teams to implement and optimize ITSM processes, including Incident Management, Problem Management, Change Management, and Service Request Management. Process Improvement:Ensure seamless integration of ITSM practices with other business operations to improve service efficiency and customer satisfaction. Stakeholder Communication:Maintain regular communication with stakeholders to provide updates on project status, support issues, and resolutions. Reporting:Generate and analyze reports on platform performance, support metrics, and project progress to drive data-driven decision-making. Qualifications: 5+ years of experience in IT support and Project Management Experience with monitoring and Performance management tools like Jira, ServiceNow, salesforce, SolarWinds, Splunk, or other IT monitoring solutions. Strong understanding of ITIL frameworks, incident management, change management, and risk management Proven ability to manage projects effectively, with strong organizational and problem-solving skills. Knowledge of networks, servers, cloud computing, and data backups and Familiarity with AWS, Azure, or Google Cloud for managed services would be an advantage.

SERVICE DELIVERY MANAGER Job Description 8+ years of experience in IT service delivery, with at least 3 years in an SDM role. Strong knowledge of ITIL framework and service management best practices. Hands-on experience in managing EUS operations, including desktop support, remote support, and service desk functions. Excellent stakeholder management, communication, and leadership skills. Experience working in an IT-managed services or outsourcing environment. Ability to handle high-pressure situations and manage escalations effectively. Strong analytical and problem-solving skills with a focus on continuous improvement. Travel may be required based on business needs. Flexibility to work in different shifts, including 24x7 operations if needed. The Service Delivery Manager (SDM) is responsible for ensuring seamless IT support services for end users, managing service delivery teams, and ensuring compliance with SLAs. The SDM will work closely with stakeholders to drive efficiency, improve service quality, and enhance the overall user experience. Key Responsibilities: Service Delivery & Operations Management: Oversee end-to-end EUS service delivery, including incident management, service requests, and problem resolution. Ensure adherence to ITIL best practices and maintain SLA compliance. Monitor key performance indicators (KPIs) and service metrics to drive continuous improvement. Stakeholder & Customer Management: Act as the primary point of contact for customer escalations and service issues. Conduct regular service review meetings with clients and internal teams. Drive customer satisfaction by addressing concerns and improving service delivery. Team Leadership & Performance Management: Lead and mentor the EUS team, including engineers, support staff, and technicians. Define roles and responsibilities, ensuring optimal resource utilization. Conduct training and upskilling sessions to enhance technical and soft skills. Incident & Problem Management: Ensure timely resolution of critical incidents and minimize business impact. Perform root cause analysis (RCA) for recurring issues and implement corrective actions. Drive proactive measures to prevent service disruptions. Process Improvement & Automation: Identify areas for process optimization and automation. Implement self-service tools and knowledge management initiatives. Collaborate with IT teams to enhance the digital workplace experience. Compliance & Reporting: Ensure compliance with IT security and regulatory requirements. Generate monthly service reports, including SLA performance and improvement plans. Track budget and cost optimization strategies for EUS operations.

5 to 10 years of experience managing Workspace ONE UEM and Access in enterprise environments. - Expertise in endpoint management, MDM (Mobile Device Management), and EMM (Enterprise Mobility Management). - Strong knowledge of Windows 10/11, macOS, iOS, and Android device management. - Experience integrating Workspace ONE with Azure AD, Okta, Intune, and other IAM solutions. - Proficiency in PowerShell, REST APIs, and automation scripting. - Understanding of networking, VPNs, firewalls, and cloud-based security policies. - VMware Workspace ONE certification (VMware VCP-DW or equivalent) is a plus. Preferred Experience: - Experience with Windows Autopilot and Apple Business Manager. - Knowledge of mobile application management (MAM) and VDI technologies. - Familiarity with ITIL framework and enterprise IT support models.

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Designation – Change Manager Role – Embedded Resource from Consulting in Morgan Stanley India with the focus on Change and Workplace Strategy Morgan Stanley, Change and Workplace Manager Location Can be Mumbai/Bangalore Services 1.1 Supplier shall provide Workplace Strategy and Change Management Services (“Services”) to Morgan Stanley. Details of the Services are listed in the Sections SC-53A and SC-53B of the ATTACHMENT 2-C SCOPE OF WORK AND SERVICE EXPECTATIONS in the Agreement. 1.2 Supplier shall ensure that, in providing the Services, Supplier Personnel communicate with the following of Morgan Stanley’s personnel (or such other personnel as they may designate): Jonathan Griffiths / Abbas Mantri Corporate Services 1.3 Supplier shall provide One (1) in-house seconded resource at change manager level to assist Morgan Stanley for Project Parivartan with tasks including but not limited to the below: Work directly with the Corporate Services Delivery and Morgan Stanley BU stakeholders: GIC Interim strategy and Project Parivartan delivery team which includes various Corporate Services and Technology real estate strategic and communications internal and external partners BU senior sponsors, COOs, change champions, admins Firm Internal Communicators Network (ICN) and Business Unit communications leads Manage and oversee the delivery of external partners in terms of change management activities Partner with the Firm’s Technology group to ensure integration of requirements into change management and communications strategy and consolidate and centralize communications. Strategically collaborate with and build relationships across functional departments and client business units alike. Lead appropriate change management activities to ensure close alignment and management of change management roadmaps for Morgan Stanley constituency groups in advance of project change readiness activities. Curate content and manage the development and implementation of all internal (within Morgan Stanley) and external change management strategies and branded communications. Develop standardized communications processes and work with all functions to support their direct communications needs, help them promote accomplishments, and support client communication channels. Lead and drive agenda for change management platforms such open forums, town halls, expos, workshops, presentations, digital newsletter and intranet messaging and updates. Collaborate with CS Global Communications to ensure consistency of program messaging and to gain approval from Corporate Communications for Firmwide promotion of program accomplishments and updates. Develop and execute against annual budgets and project management milestones and deliverable dates. Location On-site –Mumbai, MH Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.

About The Role : Key Responsibilities: - Design, develop, and implement ITSM solutions using platforms such as ServiceNow, BMC Remedy, or similar. - Design, develop, and implement ITAM solutions using platforms such as ServiceNow, Flexera, or similar. - Customize and configure ITSM & ITAM tools to meet business requirements. - Develop workflows, scripts, and automation to enhance IT service delivery. - Collaborate with IT and business teams to gather requirements and translate them into technical solutions. - Have understanding of system integrations and data migrations. - Perform data analysis and reporting on IT asset inventory. - Ensure compliance with software licensing and asset management policies. - Troubleshoot and resolve issues related to ITSM /ITAM tools. - Provide Demos to customers & presales - Stay updated with the latest ITSM and ITAM trends and technologies. Qualifications: - Bachelor''s degree in Computer Science, Information Technology, or a related field. - Proven experience as an ITSM Developer or similar role. - Proficiency in ITSM and ITAM platforms such as ManageEngine, Flexera, BMC Remedy, etc. - Strong scripting and programming skills (JavaScript, Python, etc.). - Knowledge of ITIL framework and best practices. - Excellent problem-solving and communication skills. - Ability to work independently and as part of a team. 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : NetApp NAS Architecture and Design Good to have skills : Storage Area Networks (SAN) Architecture and Design Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability. Roles & Responsibilities: Should have sound experience in providing L3 support for Storage Management and support on NetApp Cluster mode and NetApp CVO Design and implement Cluster mode and systems including installation, configuration, software upgrades, and storage provisioning. Administer Fibre Channel SAN fabrics, including installation, configuration, zoning, software upgrades, and maintenance of switches. Design and Configure Replication for Disaster Recovery using Recovery point and SnapMirror. Plan and implement best practices for NAS and SAN solutions. Create and update documentation for storage procedures. Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Troubleshoot and resolve technical issues related to applications. Collaborate with cross-functional teams to identify and solve issues within critical business systems. Provide support to end-users and address their queries and concerns. Contribute to the improvement of application performance and stability. Stay updated with the latest technologies and industry trends to enhance application support services. Professional & Technical Skills: Should have sound experience in Cluster mode and Pure Storage high Availability, Disk technologies, RAID Levels, Snapshot/Snapvault technologies and Flexclone. Good knowledge on CIFS, NFS, ISCSI and FCP protocols. Experience with installation, configuration and management of storage arrays and switches expected. Experience with Brocade and Cisco SAN Switches. Experience on Storage Pools, Tiering, LUN masking and zoning. Proven skills in understanding customer storage requirements, implementing Fiber Channel and iSCSI SAN solutions, and integrating different operating systems and applications. Should have knowledge about the ITIL framework. Relevant certifications will be an added advantage. Must To Have Skills:Proficiency in NetApp NAS Architecture and Design. Good To Have Skills:Experience with Storage Area Networks (SAN) Architecture and Design. Strong understanding of storage technologies and concepts. Experience in designing and implementing NetApp NAS solutions. Knowledge of storage protocols such as NFS, CIFS, and iSCSI. Familiarity with storage management tools and techniques. Ability to troubleshoot and resolve storage-related issues. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 2 years of experience in NetApp NAS Architecture and Design. This position is based at our Hyderabad office. A 15 years full-time education is required. Qualifications 15 years full time education