279 Itil Framework Jobs

Req ID: 328256 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Senior Associate - ITIL to join our team in Hyderabad, Telangana (IN-TG), India (IN). Role Responsibilities: Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same Work on Day to Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC ( Install, Move, Add, Change ) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required Learn new and emerging technologies as needed, guided by business requirements Requirements and Preferences: 5+ Years experience in End User Computing, IT Support, Asset Management needed Strong troubleshooting skills in Windows, Office, COTS & End User Hardware Support Good understanding of ITL Framework is a must Experience in using ITSM Tools like Service Now, Remedy etc Good Communication Skills ( Written & Spoken ) in English Ability to physically perform general office requirements Must be able to perform essential responsibilities with or without reasonable accommodations Willingness to work on rotational shifts 24x7 Travel including overnight domestic may be required

ITIL framework knowledge and operational experience in Service Request & Catalogue Management. Should have strong understanding Configuration procedures and guidelines with responsibilities include the following: Managing Service Request Lifecycle across different Categories Managing Service Catalogue including tool enablement Work with the service towers; manage the population of customer end-to-end technical service catalogue. Mandatory Skills: Process Advisory. Experience3-5 Years.

3-5 years of experience in Problem & Knowledge Manager ITIL framework knowledge and operational experience in Problem Management, Knowledge Management & Incident Management. Worked as Problem Coordinator with understanding of running Major Incident Management processes including producing MIRs, producing RCAs Well versed with various problem solving techniques like Pareto, FMEA, 5 Whys, Fish-Bone etc. Experience in defining processes and driving their maturity & providing delivery in multi-tower environments. Ensuring that all Service Towers interface into the overarching process framework & removal of SILOs Ensuring that all Resolver Teams and Service Towers that interface to the process understand their obligations when operating within the process Be responsible for maintaining a Problem Management Database including a Known Error Database Review & approve the knowledge article Coordinate with the technical teams to get the KB (Knowledge base) article update Mandatory Skills: Process Advisory. Experience3-5 Years.

ITIL framework knowledge and operational experience in Change Management & Release Management. Worked as Change and Release Coordinator Coordinate Change & Release planning and Participate in CAB meetings to discuss release scope and/or roadblocks Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes Good Communication skills - Verbal and Written Mandatory Skills: Process Advisory. Experience3-5 Years.

We are looking for an experienced Senior Network Engineer with strong expertise in SD-WAN and extensive background in enterprise and telecom network infrastructure. This role involves supporting and monitoring our global network infrastructure to ensure high availability and reliability. Position Requirements Bachelors degree in Technology or any related field. Minimum 9 years of experience in enterprise or telecom network infrastructure. Excellent communication skills (written and oral), with the ability to effectively interact with both technical and non-technical staff. Strong presentation skills, quick learner, self-initiated, and a team player. Open to working in shifts to provide 24x7 support and monitoring. Strong interpersonal skills to collaborate with diverse teams. Exceptional analytical and problem-solving capabilities with demonstrated ability to meet deadlines. Experience managing requests, changes, and incidents for network infrastructure. Ability to work with global teams on IT projects. Strong time management skills to handle multiple tasks and meet tight deadlines. Self-motivated, constructive, and positive attitude. Familiarity with ITIL framework and infrastructure management processes. Technical Skills Expertise in troubleshooting large data center and WAN network environments. Proficient in Routing, Switching, Wireless, Load Balancers, WAN Optimizers, DNS, DHCP, VXLAN, and VPN. Knowledge and hands-on experience with automation/scripting for task automation. Expert knowledge of at least one major cloud technology: Azure, AWS, or GCP . Hands-on experience with SD-WAN products such as SilverPeak . Deep understanding of network device administration: Cisco, Aruba, HPE, F5 LTM/GTM, Riverbed, Aruba Wireless. Experience with Fiber Optic networks, MPLS/WAN/LAN management. Expert level knowledge of routing protocols like BGP and OSPF. Experience with large deployments of Infoblox and Aruba ClearPass. In-depth knowledge of network protocols including VRRP, HSRP, STP, LACP, SNMP. Strong customer focus and end-user service orientation. Proficiency with productivity tools: Word, Excel, PowerPoint, and Visio. Certifications CCNP certification or equivalent is highly desirable. Responsibilities 24x7 remote network monitoring and management. Ownership of network issues and providing support for corporate and shared network environments. Drive resolution for critical P1/P2 network issues (Break-Fix). Coordinate with external vendors on operational issues and projects. Provide hardware support and maintenance for all networking equipment. Manage existing and new networking solutions, ensuring network uptime and stability. Lead network-related projects like site expansion, hardware refresh, and technology upgrades. Handle escalations from L1/L2 teams and provide timely resolutions. Document outages and circuit downtimes; manage incident reporting. Identify corrective actions for critical incidents and lead problem management efforts. Collaborate with internal users to assess network needs and design solutions. Maintain comprehensive documentation and change control processes. Mentor junior engineers and provide guidance during network changes. Monitor event logs proactively to identify and resolve potential issues. Attend and actively participate in scheduled network change meetings. Ensure proper shift handover and timely updates between shifts. Additional Information Night shift or rotational shift hours. 5 days work week. Cab facility will be provided for commuting. Virtual Interview

We are hiring a Technical Support Engineer with proven expertise in the ServiceNow Platform to join one of our esteemed MNC clients. This is an excellent opportunity for professionals looking to work in a dynamic, growth-oriented environment and provide critical support on a global enterprise platform. Key Responsibilities: Provide L2/L3 technical support for the ServiceNow platform , ensuring timely resolution of incidents and service requests. Analyze system issues using log files , monitoring tools, and standard debugging practices. Troubleshoot and support various modules like Incident Management, Service Catalog, SLA Management, Workflows, Approvals, Customer Service Management , and more. Work with stakeholders to ensure smooth defect management, knowledge base maintenance , and escalation handling. Debug and resolve issues in JavaScript code and other client/server scripts used in ServiceNow. Collaborate with cross-functional teams to maintain platform stability and performance. Required Skills & Experience: 3+ years of hands-on experience supporting the ServiceNow platform in a technical role. Strong experience troubleshooting web applications and JavaScript . Proficiency in analyzing application logs , identifying root causes, and applying fixes. Knowledge of ITIL processes and experience with incident, problem, and change management . Excellent communication skills (both verbal and written) with the ability to interact with global clients and internal teams effectively. Demonstrated ability to work under pressure and resolve complex issues with a creative problem-solving approach . Preferred Qualifications: ServiceNow Certifications (CSA/CIS) are a plus. Experience with ServiceNow upgrade/patch cycles . Familiarity with integration protocols (REST, SOAP) is a bonus. Why Join Us? Opportunity to work with a leading MNC client Exposure to enterprise-level tools and global support environments Growth-focused culture with career advancement opportunities

Role & responsibilities This role will be responsible for overall infrastructure & datacenter management of Yokogawa India limited where, candidate will manage and develop roadmap, re-design infrastructure upgrade, refresh, migration, and operational tasks. Candidate must have 10-15 years of IT industry experience and proficient in enterprise IT, including servers, storage, virtualization, networking concepts of on-premises, hybrid, and cloud environment. He/she must have hands-on experience working in both On-premises as well as cloud delivery model such as, IAAS/SAAS/PAAS. Some of the key responsibilities includes, and not limited to, Manage and support heterogenous infrastructure that consist of Physical & Virtual servers, Storage, Backup, Data center, High availability, Disaster Recovery, Business Continuity plans Responsible for managing, installing, and configuring new servers / storage systems for business as per their requirement. Experience in managing Virtual Machines (VM), Hyper-V and support cloud migration activities Expertise in managing and supporting Microsoft 365 workloads Exchange online, Intune, MS Teams, SharePoint, AIP, ATP, Azure AD Connect, defender, license, and user management. Experience in managing and supporting Active Directory, DNS, SMTP, DHCP, Group Policy, printer management, and supporting business-critical systems. Embrace a culture of continuous service improvement and service excellence. Strong expertise in automating operational tasks, innovation, value adds, process and cost optimization that improves resource productivity as well as end user experience. Monitoring the installed systems [hardware, software, and services] for operational metrics Ensure installed systems are optimized in terms of availability, stability, integrity, performance and scalability with necessary security updates, patches etc. Strong understanding of the ITIL framework with in-depth knowledge and experience in incident, problem, change & knowledge management, and exposure to ticketing tool (like SNOW, Remedy), other disciplines related to service delivery. Analyse current technologies used within the company and determine ways to improve Develop and produce infrastructure best practices and standards. Respond to production events in restoring services quickly and efficiently lead root cause analysis and remediation Review the infrastructure requirements and make recommendations on ways to improve or cost optimizations Support team in Audit related activities. develop, document, and maintain operational procedures. Support successful execution with participation in organization wide IT transformation projects Preferred candidate profile Education : Masters/Bachelors degree in Information technology or equivalent Technical Certification : Candidate must have either MCSE / MCSA / MTA / Solution Architect or equivalent credential Process : ITIL knowledge is essential, and ITIL V3 certification will be an added advantage Soft Skills : Excellent verbal and written communication, problem-solving and presentation skills, and proactive attitude Collaborate with others within the Infrastructure Team as well as the Application Support teams on design and strategy Based on business need, flexible to work outside business hours, weekends, and holidays. Ability to work independently and as a team member, establish and maintain cooperative working relationships with coworkers Ability to connect on-premises technology and services, to cloud offerings. Stay current on technology and industry trend

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Service Desk Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that any issues are addressed promptly and effectively, while maintaining a focus on delivering high-quality applications that meet user needs and expectations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of incident management processes and best practices.- Experience with service desk software and ticketing systems.- Ability to analyze and improve service desk performance metrics.- Familiarity with ITIL framework and service management principles. Additional Information:- The candidate should have minimum 5 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the development of innovative solutions and collaborate with multiple teams to ensure successful implementation. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Design and develop applications based on business process and application requirements.- Collaborate with stakeholders to gather and analyze requirements.- Create technical specifications and design documents.- Ensure the application design meets quality standards and best practices.- Conduct code reviews and provide feedback to team members.- Assist in troubleshooting and resolving application issues.- Stay updated with industry trends and advancements in application design and development.- Mentor junior team members and provide guidance on application design principles. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management or ServiceNow IT Operations Management or ServiceNow Human Resource Service Management (HR) or ServiceNow Software Asset Management (SAM)or ServiceNow Custom Application Creation - Good To Have Skills: Experience with ITIL framework.- Strong understanding of application design principles and best practices.- Experience in designing and developing applications using ServiceNow platform.- Knowledge of IT service management processes and workflows.- Familiarity with ITIL framework and its implementation.- Ability to translate business requirements into technical solutions.- Excellent problem-solving and analytical skills. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Netapp Network Attached Storage (NAS) Administration Good to have skills : Netapp Storage Area Network (SAN) AdministrationMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationMust Have Skills: Pure & NetApp Storage Administration and Migration Good to Have Skills: Azure Cloud Job :- 7- 9 years of experience in Storage technologyKey Responsibilities:-Should have sound experience in providing L2 support for Storage Management and support on Pure/NetApp SAN Storage and performed Storage SAN Migration.Design and implement Pure Storage systems including installation, configuration, software upgrades, and storage provisioning.Alert and resolve any performance issues and notify end-users. Configure Replication for Disaster Recovery using Pure Protection Group Creation Recovery point and Snapvault/SnapMirror.Plan and implement best practices for SAN solutions.Create and update documentation for storage procedures.Troubleshooting Critical Storage issue related to Pure and NetApp.Provide architecture recommendations.Planning and Execution of Storage based Migration.SAN allocation/deallocation of Block Storage Technical Experience:Should have sound experience in Pure storage and NetApp Storage high Availability, Disk technologies, RAID Levels, Snapshot/Snapvault technologies and Flexclone.Good knowledge on SAN Storage like ISCSI and FCP protocols.Experience with Brocade and Cisco SAN Switches.Experience on Storage Pools, Tiering, LUN masking and zoning.Proven skills in understanding customer storage requirements, implementing Fiber Channel and iSCSI SAN solutions, and integrating different operating systems and applications.Should have knowledge about the ITIL framework.Azure Cloud certifications will be an added advantage. Professional Attributes:Strong written and verbal communication skills, interpersonal skills.Strong time management skills, problem solving and analytical skills.Supervise the team.Perform team management rolesDue to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays. Educational Qualification:15 years of mandatory education as per Accenture Standards. Qualification 15 years full time education

Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : Red Hat OpenShift Good to have skills : Ansible on Microsoft Azure, Linux, KubernetesMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Platform Engineer, you will be responsible for creating both production and non-production cloud environments utilizing appropriate software tools tailored for specific projects or products. Your typical day will involve deploying automation pipelines and automating the processes of environment creation and configuration, ensuring that all systems are optimized for performance and reliability. You will collaborate with various teams to ensure seamless integration and functionality across platforms, contributing to the overall success of the projects you are involved in. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in troubleshooting and resolving technical issues related to cloud environments.- Collaborate with cross-functional teams to ensure alignment on project goals and deliverables.- Maintain & Run Management:Perform regular operational activities, including monitoring, troubleshooting and configuration changes. Operations of infrastructure and service stacks in Cloud. System management (upgrading, patching and tuning), compliance, capacity and performance management. Installation and upgrade of third-party products. Maintain and ensure high-availability on server or application level (through clustering or stand-by hosts).- Solution Deployment:Build and manage infrastructure resources, installation of Linux Operating System (Red Hat) on physical and virtual servers, on-prem and in cloud [Azure/GCP] using IaaS, PaaS and other technologies. Customer Support:Deliver exceptional support to internal and external stakeholders, ensuring high satisfaction level. Security & Vulnerability Management:Ensure compliance by onboarding all devices to respective security tools and, proactively improve stability and performance. Incident Response:Lead the investigation and response to performance or security issues, including root cause analysis and implementing corrective actions. Expertise & Development:Stay up to date with the latest technology trends and proactively innovate current approaches and solutions. Focus on automation opportunities.- Collaboration:Work closely with other areas to ensure seamless integration on technologies and processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Red Hat OpenShift.- Good To Have Skills: Experience with Linux, Kubernetes, Ansible on Microsoft Azure.- Strong understanding of cloud infrastructure and services.- Experience with automation tools and scripting languages.- Familiarity with container orchestration and management. 3+ years of experience in System Administration in a highly critical environment.- Expertise in Red Hat Linux 8 and 9. (Satellite, installation, system monitoring and maintenance, backup and recovery, tuning and troubleshooting, etc.)- Experience with deployment and operation of cloud resources (GCP, Azure)- Proficiency in automation of installation and deployment (Red Hat Satellite, Ansible, Terraform )- Experience with containerization and related tools (K8s, ArgoCD, Podman, Open Shift )- Experience in Server Clustering, Monitoring tools, DB administration, Network, Authentication, IP Protocol, Encryption and Active Directory is a plus.- Understanding and practical experience of ITIL framework- High commitment to delivery; adaptability & flexibility; strong sense of self-responsibility & ownership.- Drive to gain expertise on new technologies.- Good communication and analytical skills.- Proficiency in written and spoken English. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Netapp Network Attached Storage (NAS) Administration Good to have skills : Netapp Storage Area Network (SAN) AdministrationMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationMust Have Skills: Pure & NetApp Storage Administration and Migration Good to Have Skills: Azure Cloud Job :- 7- 9 years of experience in Storage technologyKey Responsibilities:-Should have sound experience in providing L2 support for Storage Management and support on Pure/NetApp SAN Storage and performed Storage SAN Migration.Design and implement Pure Storage systems including installation, configuration, software upgrades, and storage provisioning.Alert and resolve any performance issues and notify end-users. Configure Replication for Disaster Recovery using Pure Protection Group Creation Recovery point and Snapvault/SnapMirror.Plan and implement best practices for SAN solutions.Create and update documentation for storage procedures.Troubleshooting Critical Storage issue related to Pure and NetApp.Provide architecture recommendations.Planning and Execution of Storage based Migration.SAN allocation/deallocation of Block Storage Technical Experience:Should have sound experience in Pure storage and NetApp Storage high Availability, Disk technologies, RAID Levels, Snapshot/Snapvault technologies and Flexclone.Good knowledge on SAN Storage like ISCSI and FCP protocols.Experience with Brocade and Cisco SAN Switches.Experience on Storage Pools, Tiering, LUN masking and zoning.Proven skills in understanding customer storage requirements, implementing Fiber Channel and iSCSI SAN solutions, and integrating different operating systems and applications.Should have knowledge about the ITIL framework.Azure Cloud certifications will be an added advantage. Professional Attributes:Strong written and verbal communication skills, interpersonal skills.Strong time management skills, problem solving and analytical skills.Supervise the team.Perform team management rolesDue to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays. Educational Qualification:15 years of mandatory education as per Accenture Standards Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather and understand business requirements.- Design and develop applications that align with business processes and application requirements.- Provide technical expertise and guidance to ensure successful application design.- Conduct regular reviews and assessments to ensure application design meets quality standards.- Stay updated on industry trends and best practices to enhance application design capabilities. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management.- Strong understanding of IT operations management principles.- Experience in designing and implementing IT service management solutions.- Knowledge of ITIL framework and best practices.- Hands-on experience in configuring and customizing ServiceNow applications. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the development of innovative solutions and collaborate with multiple teams to ensure successful implementation. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Design and develop applications based on business process and application requirements.- Collaborate with stakeholders to gather and analyze requirements.- Create technical specifications and design documents.- Ensure the application design meets performance, scalability, and security requirements. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management principles and best practices.- Experience in designing and implementing ServiceNow applications.- Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog.- Experience in integrating ServiceNow with other systems.- Good To Have Skills: Experience with ITIL framework.- Experience in ServiceNow administration and configuration.- Familiarity with JavaScript and web technologies. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Expected to provide solutions to problems that apply across multiple teams- Lead the application design and development process- Ensure timely delivery of projects- Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management- Strong understanding of ITIL framework- Experience in leading application development projects- Knowledge of Agile methodologies- Good To Have Skills: ITIL certification Additional Information:- The candidate should have a minimum of 12 years of experience in ServiceNow IT Service Management- This position is based at our Mumbai office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in developing innovative solutions to enhance business operations and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to design, develop, and implement software solutions.- Conduct code reviews and ensure code quality and best practices are followed.- Troubleshoot and debug applications to optimize performance and enhance user experience. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management.- Strong understanding of ITIL framework and best practices.- Experience in implementing and managing IT infrastructure services.- Good To Have Skills: Knowledge of cloud computing technologies.- Hands-on experience with configuration management tools like Ansible or Puppet. Additional Information:- The candidate should have a minimum of 3 years of experience in Infrastructure Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : SD-WAN Operations Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide ongoing support to clients, addressing their technical issues and concerns.- Troubleshoot system or application problems and provide timely resolutions.- Collaborate with cross-functional teams to ensure smooth system operations.- Stay updated with the latest product knowledge and industry trends.- Identify areas for process improvement and suggest innovative solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in SD-WAN Operations.- Strong understanding of network protocols and technologies.- Experience in troubleshooting network issues and optimizing network performance.- Knowledge of routing and switching technologies.- Familiarity with network security principles and best practices.- Good To Have Skills: Experience with cloud technologies.- Experience with ITIL framework.- Knowledge of scripting languages such as Python or PowerShell. Additional Information:- The candidate should have a minimum of 3 years of experience in SD-WAN Operations.- This position is based at our Pune office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ControlM Administration Good to have skills : Cloud InfrastructureMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and resolve software problems.- Develop and implement solutions to enhance system performance and reliability.- Provide technical support and guidance to end-users.- Document processes, procedures, and troubleshooting steps for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in ControlM Administration.- Good To Have Skills: Experience with Cloud Infrastructure.- Strong understanding of system administration and troubleshooting.- Knowledge of ITIL framework and incident management processes.- Experience in scripting languages like Shell or Python.- Ability to analyze and interpret system logs for issue resolution. Additional Information:- The candidate should have a minimum of 3 years of experience in ControlM Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the development of innovative solutions and collaborate with multiple teams to ensure successful implementation. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Design and develop applications based on business process and application requirements.- Collaborate with stakeholders to gather and analyze requirements.- Create technical specifications and design documents.- Ensure the application design meets quality standards and best practices.- Conduct code reviews and provide feedback to team members.- Assist in troubleshooting and resolving application issues.- Stay updated with industry trends and advancements in application design and development.- Mentor junior team members and provide guidance on application design principles. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management or ServiceNow IT Operations Management or ServiceNow Human Resource Service Management (HR) or ServiceNow Software Asset Management (SAM)or ServiceNow Custom Application Creation - Good To Have Skills: Experience with ITIL framework.- Strong understanding of application design principles and best practices.- Experience in designing and developing applications using ServiceNow platform.- Knowledge of IT service management processes and workflows.- Familiarity with ITIL framework and its implementation.- Ability to translate business requirements into technical solutions.- Excellent problem-solving and analytical skills. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Asset Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide technical support and troubleshooting for application issues.- Collaborate with cross-functional teams to resolve complex technical problems.- Monitor and maintain application performance, ensuring high availability and reliability.- Identify and implement process improvements to enhance application support.- Document and maintain technical procedures and user guides.- Assist in the deployment and configuration of applications.- Stay updated with the latest technologies and industry trends to provide innovative solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Asset Management.- Strong understanding of software development lifecycle.- Experience with incident management and problem resolution.- Good To Have Skills: Experience with ITIL framework.- Familiarity with SQL and database concepts.- Knowledge of scripting languages like Python or PowerShell. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Asset Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, applying knowledge of technologies, methodologies, and tools to support clients or projects. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the team in implementing best practices- Mentor junior team members for their professional growth Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management- Strong understanding of ITIL framework- Experience in developing and configuring software systems- Knowledge of Agile methodologies- Hands-on experience in project management- Good To Have Skills: Experience with IT Service Management tools Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management- This position is based at our Bengaluru office- A 15 years full time education is required Qualification 15 years full time education

Project Role : Delivery Operations Representative Project Role Description : Deliver or support delivery of contracts and programs. Assign and manage work assignments of contract team. Manage service delivery quality and cost. Must have skills : Site Reliability Engineering Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing operational tasks and ensuring efficient service delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Manage work assignments effectively.- Drive people management activities within the delivery team.- Ensure service delivery quality and cost management.- Implement process improvements for operational efficiency.- Analyze and optimize service delivery processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering.- Strong understanding of IT operations and service delivery processes.- Experience with incident management and problem resolution.- Knowledge of ITIL framework and best practices.- Good To Have Skills: Experience with cloud technologies. Additional Information:- The candidate should have a minimum of 3 years of experience in Site Reliability Engineering.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Operations Management. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and ensuring the applications meet the desired functionality and performance standards. You will also contribute to the continuous improvement of the application design and provide technical guidance to the development team. Roles & Responsibilities:- Expected to be an SME in ServiceNow IT Operations Management- Collaborate and manage the team to perform effectively- Responsible for team decisions and ensuring adherence to project timelines- Engage with multiple teams and contribute to key decisions- Provide solutions to problems for their immediate team and across multiple teams- Design and develop applications to meet business process and application requirements- Ensure the applications meet the desired functionality and performance standards- Contribute to the continuous improvement of the application design- Provide technical guidance and support to the development team Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management ServiceNow Custom Application Creation or ServiceNow Software Asset Management (SAM) or ServiceNow Human Resource Service Management (HR)- Experience with IT operations management and service management processes- Strong understanding of ITIL framework and best practices- Hands-on experience in designing and developing applications using ServiceNow platform- Solid grasp of web technologies such as HTML, CSS, and JavaScript- Experience with integrating ServiceNow with other systems and applications Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management- This position is based at our Bengaluru office- A 15 years full time education is required Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth functioning of the applications. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Troubleshoot and resolve technical issues related to critical business systems.- Collaborate with cross-functional teams to identify and solve issues within multiple components of the applications.- Ensure the smooth functioning of the applications.- Contribute to team decisions and provide guidance to junior professionals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR).- Strong understanding of software troubleshooting and problem-solving techniques.- Experience in diagnosing and resolving technical issues within critical business systems.- Knowledge of application support methodologies and best practices.- Familiarity with database management systems and SQL queries.- Good To Have Skills: Experience with healthcare industry software.- Recommendation:Familiarity with ITIL framework and incident management processes.- Ivalua Additional Information:- The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR).- Minimum 6 years experience in web-based software development and software deployment processes- Functional knowledge of SRM, Supply Chain, and/or Procurement combined with excellent Project Management skills- Experience working on SQL and other databases, including software configuration.- Manage client relationships, self-driven, results oriented, strong leadership and exceptional communication skills- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with teams, and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application design and development process- Ensure timely project delivery- Provide technical guidance and support to the team Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management- Strong understanding of IT service management processes- Experience in leading application development projects- Knowledge of ITIL framework- Hands-on experience in configuring ServiceNow applications Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education