324 Itil Framework Jobs - Page 11

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Service Management. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and ensuring the smooth functioning of the IT service management system. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather requirements for application design. Design and develop applications to meet business process and application requirements. Ensure the smooth functioning of the ServiceNow IT Service Management system. Stay updated with the latest industry trends and best practices in application design. Provide technical guidance and support to junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Strong understanding of IT service management principles and best practices and experience with ServiceNow Custom Application Creation ServiceNow Human Resource Service Management (HR)ServiceNow IT Operations Management and ServiceNow Tools Administration Experience in designing and developing applications using ServiceNow platform. Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog. Experience in integrating ServiceNow with other systems and applications. Good To Have Skills:Experience with ITIL framework. Experience in implementing IT service management processes. Familiarity with JavaScript and web technologies. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

About The Role Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category – Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity ? KEY SKILLS AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills ? ? ? Mandatory Skills: Process Advisory. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Your role We are seeking a qualified candidate for the position of an ITSM Consultant with experience on ServiceNOW Experience with technical ServiceNow components such asbusiness rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc. Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB, etc. Experience administering, configuring, developing, and customizing ServiceNow and related integrations Strong Knowledge of ITIL principles and experience applying ITIL guidance to IT service. Provide ServiceNow Administration and Functional/Development Support to users across the Organization Provide timely support to user queries and troubleshoot production issues Perform Systems Integration Testing and manage/coordinate user acceptance testing. Creation of technical and functional documents for ongoing maintenance items and projects; Your Profile Business Knowledge and Skills Understanding of ITSM best practices and ITIL principles (ITIL V3 Certification) Familiarity with IT technologies including common hardware, networking, and software licensing Strong Knowledge of the ITSM/ ITIL Framework ITSM development and administration experience in an enterprise environment with ServiceNow experience Prior training/certifications for supported applications are preferable. Ability to work with end users, technical staff and management as necessary. Needs to work under pressure and meet deadlines. Strong documentation and verbal/written communication skills. Strong multi-tasking and analytical skills Excellent client-facing and internal communication skills What you will love about working here We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. Equip yourself with valuable certifications in the latest technologies such as Generative AI.

About The Role : Lead and manage a team providing Infrastructure Monitoring Services using SolarWinds and SCO. Oversee implementation, upgradation, migration, and solutioning of Infra monitoring tools. Handle vendor and process management efficiently. Ensure smooth delivery service operations, managing teams, deliverables, and SLAs effectively. Lead, steer, and execute projects, ensuring alignment with organizational goals. Communicate effectively with internal and external stakeholders through excellent oral and written skills. Primary Skills Expertise in SolarWinds (NPM, NCM, NTA, IPAM, SAM). Understanding of monitoring tools architecture, functionality, and connectivity. Hands-on experience with implementation, upgradation, and migration of monitoring tools. Integration of monitoring tools with third-party applications. ITIL framework expertise. Secondary Skills: Proficiency in Excel for data analysis and reporting. Risk assessment and governance knowledge. Strong communication and stakeholder management. Change management expertise.

Overview We are seeking a highly skilled IT Catalogs Product Manager with a strong consulting and functional background to lead the strategy, development, and optimization of IT Service Catalogs. The ideal candidate should have 8-10 years of experience in IT Service Management (ITSM), ITIL frameworks, and ServiceNow platform expertise. This role requires a blend of technical acumen, strategic thinking, and stakeholder engagement skills to ensure seamless IT service delivery. Responsibilities Product Ownership & Strategy: Drive the IT Service Catalog roadmap, aligning with enterprise ITSM strategies. Ensure the Service Catalog meets business needs and enhances user experience, automation, and efficiency. Collaborate with business units, IT teams, and stakeholders to understand service requirements and optimize catalog offerings. Act as a subject matter expert (SME) on IT Catalogs, providing guidance on best practices and frameworks. Work closely with business leaders, IT teams, and service owners to refine and improve IT services. Work with cross-functional teams to design, implement, and enhance Service Catalog solutions in ServiceNow. Qualifications 8-10 years of experience in IT Service Management (ITSM) and Service Catalog management. Strong expertise in ITIL framework (ITIL v3 or v4 certified preferred). Hands-on experience with ServiceNow ITSM, Service Catalog, and Request Management. Functional expertise in IT Service Design, Workflow Automation, and Process Optimization. Proven ability to define catalog structures, SLAs, workflows, and automation solutions. Experience in consulting, stakeholder management, and business process reengineering. Strong understanding of enterprise IT landscapes, integrations, and self-service enablement. Excellent analytical, communication, and leadership skills.

Senior IT Manager Experience: 10 - 12 Years Exp Salary : USD 3,555-4,740 / month Preferred Notice Period : Within 30 Days Shift : 1:30PM to 10:30PM IST Opportunity Type: Remote Placement Type: Contractual Contract Duration: Full-Time, 12 Months (*Note: This is a requirement for one of Uplers' Clients) Must have skills required : Cloud Technologies, CyberSecurity, Infrastructure, IT operations, Networking, Linux, Security Good to have skills : CI/CD, DevOps methodologies, ITIL Framework SoftSolutions! SRL (One of Uplers' Clients) is Looking for: Senior IT Manager who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Role Overview Description Senior IT Manager (Remote) SoftSolutions is a leading Italian company specializing in developing software solutions for regulated financial markets. Since 1997, we have supported major banks in optimizing bond issuance processes and trading fixed-income instruments. With our headquarters in Italy and collaborators across the globe, we stand out for our ability to innovate with cutting-edge technologies like nexRates, XTAuctions, and BestX:FI-A. Thanks to the quality of our solutions, we are the trusted partner of investment banks and global financial institutions. We are actively seeking a Senior IT Manager to join our team, with the potential to grow into the Head of IT role. This is a unique opportunity for a strategic and hands-on IT leader to drive our technology vision, optimize IT operations, and support business growth. Key Responsibilities: Lead and oversee the IT department, ensuring efficiency, security, and alignment with business objectives. Define and implement IT strategies, ensuring scalability, security, and cost-effectiveness. ¢ Improve IT service delivery, monitoring key metrics and optimizing performance. ¢ Ensure compliance with best practices, security policies, and industry standards. ¢ Drive automation, process optimization, and modern IT methodologies. ¢ Mentor IT team members, fostering a culture of accountability and innovation. ¢ Collaborate with other departments to ensure IT solutions support business needs. ¢ Own IT infrastructure, system reliability, and incident response processes. ¢ Evaluate, select, and manage external vendors and technology partners. ¢ Act as CISO deputy. ¢ Establish and maintain cybersecurity governance, incident response protocols, and IT security policies. ¢ Conduct security audits, vulnerability assessments, and compliance reviews (ISO 27001, GDPR, NIST, SOC2). ¢ Oversee identity and access management (IAM), network security, and endpoint protection strategies. ¢ Ensure security awareness across the organization through training and policy enforcement. Required Skills & Experience: ¢ 10+ years of IT experience, with at least 5 years in a senior IT leadership role. ¢ Demonstrate your proven track record in driving cost reduction and enhancing operational efficiency, ensuring that IT initiatives consistently align with overall business objectives. ¢ Strong background in IT operations, infrastructure, security, and cloud technologies. ¢ Hands-on experience with networking, security, virtualization, and automation. ¢ Expertise in Linux and Windows environments, Active Directory, VPNs, and remote access solutions. ¢ CISO-level experience in designing, implementing, and revising security policies, controls, and procedures. ¢ Deep understanding of enterprise software architecture, system integration, and DevOps methodologies. ¢ Knowledge of cybersecurity frameworks (ISO 27001, NIST, CIS, GDPR) and experience with regulatory compliance. ¢ Proven ability to lead security audits, risk assessments, and compliance initiatives. ¢ Strong leadership, decision-making, and people management skills. ¢ Excellent problem-solving skills and the ability to work under pressure. ¢ Experience working in remote, distributed teams, managing IT operations across multiple locations. Nice-to-Have Skills: ¢ Familiarity with cloud platforms (AWS, Azure, GCP) and hybrid cloud setups. ¢ Experience with ITIL, Agile, and DevSecOps practices. ¢ Understanding of software development processes, CI/CD, and infrastructure as code (IaC). ¢ Prior experience in a regulated industry (finance, healthcare, etc.). Soft Skills: ¢ Strategic thinker with a business-oriented approach to IT and security. ¢ Strong communication skills, able to bridge technical and non-technical stakeholders. ¢ Adaptability in a fast-paced, evolving environment. ¢ Passion for continuous improvement and emerging technologies. This role is fully remote, requiring high autonomy and self-motivation. The candidate should be ready to take on increasing leadership responsibilities, with the potential to step into the Head of IT role in the future. If you want to work with a motivated and exciting team, apply for this position! How to Apply: Qualification for the job is a three-step process: 1) Please fill out the attached questionnaire (name-surname Questions to IT applicant.docx). It consists of 10 questions that explore your technical experience 2)If the responses are good, we'll have a max 30 min Zoom to discuss details and provide you additional information. 3) last round with CEO and COO How to apply for this opportunity: Easy 3-Step Process: 1. Click On Apply! And Register or log in on our portal 2. Upload updated Resume & Complete the Screening Form 3. Increase your chances to get shortlisted & meet the client for the Interview! About Our Client: For more than 20 years the company has been delivering powerful, robust, and scalable fixed income trading technology to the largest and most forward-thinking trading institutions in the UK, Europe and the world. Our fixed income trading solutions have stood the test of time helping clients to navigate challenging market conditions with confidence, thrive in an ever-changing regulatory environment and gain a commercial and trading competitive edge. About Uplers: Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career. (Note: There are many more opportunities apart from this on the portal.) So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

Receive and log all Incidents (P1 and P2) on the basis of CLT (Call logging Template) on email Track and report the progress of resolution efforts and the status of Critical Incidents, including Excellent Communication Skills

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : PeopleSoft Administration Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving complex technical issues to ensure seamless operations. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication within the team. Implement best practices for system maintenance. Conduct regular system audits to ensure compliance and security measures are met. Professional & Technical Skills: Must To Have Skills: Proficiency in PeopleSoft Administration. Strong troubleshooting skills in identifying and resolving system issues. Experience in system monitoring and performance optimization. Knowledge of database management and SQL queries. Good understanding of ITIL framework for service management. Additional Information: The candidate should have a minimum of 7.5 years of experience in PeopleSoft Administration. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : PeopleSoft PeopleTools Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving complex technical issues to ensure seamless operations. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead continuous improvement initiatives within the team Develop and implement best practices for application support Mentor junior team members to enhance their skills Professional & Technical Skills: Must To Have Skills: Proficiency in PeopleSoft PeopleTools Strong understanding of SQL and database management Experience in troubleshooting and resolving technical issues Knowledge of ITIL framework for service management Hands-on experience in application support and maintenance Additional Information: The candidate should have a minimum of 5 years of experience in PeopleSoft PeopleTools This position is based at our Bengaluru office A 15 years full time education is required Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and analyze requirements. Design and develop applications based on business process needs. Implement best practices for application design and development. Conduct testing and troubleshooting of applications. Provide technical support and guidance to team members. Professional & Technical Skills: Must To Have Skills: Proficiency in ServiceNow IT Service Management. Strong understanding of IT service management processes. Experience in designing and implementing ITSM solutions. Knowledge of ITIL framework and best practices. Hands-on experience in configuring ServiceNow applications. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management. This position is based at our Chennai office. A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to gather and understand business requirements. Design and develop applications that align with business processes and application requirements. Provide technical expertise and guidance to ensure successful application design. Conduct regular reviews and assessments to ensure application design meets quality standards. Stay updated on industry trends and best practices to enhance application design capabilities. Professional & Technical Skills: Must To Have Skills: Proficiency in ServiceNow IT Operations Management. Strong understanding of IT operations management principles. Experience in designing and implementing IT service management solutions. Knowledge of ITIL framework and best practices. Hands-on experience in configuring and customizing ServiceNow applications. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. This position is based at our Gurugram office. A 15 years full time education is required. Qualification 15 years full time education

Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : Red Hat OpenShift Good to have skills : Linux, Kubernetes, Ansible on Microsoft Azure Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Platform Engineer, you will be responsible for creating both production and non-production cloud environments utilizing appropriate software tools tailored for specific projects or products. Your typical day will involve deploying automation pipelines and automating the processes of environment creation and configuration, ensuring that all systems are optimized for performance and reliability. You will collaborate with various teams to ensure seamless integration and functionality across platforms, contributing to the overall success of the projects you are involved in. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Assist in troubleshooting and resolving technical issues related to cloud environments. Collaborate with cross-functional teams to ensure alignment on project goals and deliverables. Maintain & Run Management:Perform regular operational activities, including monitoring, troubleshooting and configuration changes. Operations of infrastructure and service stacks in Cloud. System management (upgrading, patching and tuning), compliance, capacity and performance management. Installation and upgrade of third-party products. Maintain and ensure high-availability on server or application level (through clustering or stand-by hosts). Solution DeploymentBuild and manage infrastructure resources, installation of Linux Operating System (Red Hat) on physical and virtual servers, on-prem and in cloud [Azure/GCP] using IaaS, PaaS and other technologies. Customer Support:Deliver exceptional support to internal and external stakeholders, ensuring high satisfaction level. Security & Vulnerability Management:Ensure compliance by onboarding all devices to respective security tools and, proactively improve stability and performance. Incident Response:Lead the investigation and response to performance or security issues, including root cause analysis and implementing corrective actions. Expertise & Development:Stay up to date with the latest technology trends and proactively innovate current approaches and solutions. Focus on automation opportunities. Collaboration:Work closely with other areas to ensure seamless integration on technologies and processes. Professional & Technical Skills: Must To Have Skills: Proficiency in Red Hat OpenShift. Good To Have Skills: Experience with Linux, Kubernetes, Ansible on Microsoft Azure. Strong understanding of cloud infrastructure and services. Experience with automation tools and scripting languages. Familiarity with container orchestration and management. 3+ years of experience in System Administration in a highly critical environment. Expertise in Red Hat Linux 8 and 9. (Satellite, installation, system monitoring and maintenance, backup and recovery, tuning and troubleshooting, etc.) Experience with deployment and operation of cloud resources (GCP, Azure) Proficiency in automation of installation and deployment (Red Hat Satellite, Ansible, Terraform ") Experience with containerization and related tools (K8s, ArgoCD, Podman, Open Shift ") Experience in Server Clustering, Monitoring tools, DB administration, Network, Authentication, IP Protocol, Encryption and Active Directory is a plus. Understanding and practical experience of ITIL framework High commitment to delivery; adaptability & flexibility; strong sense of self-responsibility & ownership. Drive to gain expertise on new technologies. Good communication and analytical skills. Proficiency in written and spoken English. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with teams, and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application design and development process Ensure timely project delivery Provide technical guidance and support to the team Professional & Technical Skills: Must To Have Skills: Proficiency in ServiceNow IT Service Management Strong understanding of IT service management processes Experience in leading application development projects Knowledge of ITIL framework Hands-on experience in configuring ServiceNow applications Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management This position is based at our Bengaluru office A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Expected to provide solutions to problems that apply across multiple teams Lead the application design and development process Ensure timely delivery of projects Provide guidance and mentorship to team members Professional & Technical Skills: Must To Have Skills: Proficiency in ServiceNow IT Service Management Strong understanding of ITIL framework Experience in leading application development projects Knowledge of Agile methodologies Good To Have Skills: ITIL certification Additional Information: The candidate should have a minimum of 12 years of experience in ServiceNow IT Service Management This position is based at our Mumbai office A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with teams, and making key decisions to ensure project success. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application design and development process Ensure timely delivery of applications Provide technical guidance and support to the team Professional & Technical Skills: Must To Have Skills: Proficiency in ServiceNow IT Service Management Strong understanding of IT service management processes Experience in leading application development projects Knowledge of ITIL framework Hands-on experience in configuring ServiceNow applications Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management This position is based at our Bengaluru office A 15 years full-time education is required Qualification 15 years full time education

Incident Manager Competitive Salary and Benefits Systal is an Information Technology services integrator. We help our customers maximise the value of technology by advising on IT strategy, deploying and integrating technologies, and manage elements of their infrastructure on their behalf. Our ability to provide these best-in-class solutions are due to our always developing work force. As part of this developing work force we are currently looking for an Incident Manager to join our team. What will you be doing? As our new Incident Manager you will coordinate and drive customer network incidents and IT infrastructure incidents based on ITIL Incident Management framework in order to restore normal service operation as quickly as possible minimising the disruption to businesses. This will be done through: Managing & Driving, Network & IT infrastructure escalated incidents. Supporting Major / Multiple incident management. Managing incident progress & resolution communications. Establishing internal & external progress bulletins & Flash reports. On call duty for out of hours incident management. Service incident reporting. Incident progress & reason for outage/root cause if available. Suggest improvement action assignment & tracking. Interface relationship management. What skills and experience are we looking for? This role would be perfect for an ambitiuous IT expert looking to progress their career, with the following: Excellent communication skills both verbal and written. Proactive attitude. Ability to work within a pressured environment. Able to manage and co-ordinate multiple activities. Willingness to study towards ITIL certification. Why come and work with us at Systal? As part of the Systal team you will receive a competitive salary & benefits package, be part of an exceptional training and development programme and work as part of a hybrid/flexible team. To confirm, this role will be completed via 12-hour shifts.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Asset Management Good to have skills : Asset Life Cycle Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, analyzing, and resolving software-related issues to ensure seamless operations. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication within the team. Implement best practices for software support. Continuously improve processes and procedures. Professional & Technical Skills: Must To Have Skills: Proficiency in Asset Management. Strong understanding of asset life cycle management. Experience in software troubleshooting and issue resolution. Knowledge of ITIL framework for service management. Familiarity with incident management tools. Ability to work under pressure and meet deadlines. Additional Information: The candidate should have a minimum of 5 years of experience in Asset Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, applying knowledge of technologies, methodologies, and tools to support clients or projects. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the team in implementing best practices Mentor junior team members for their professional growth Professional & Technical Skills: Must To Have Skills: Proficiency in ServiceNow IT Service Management Strong understanding of ITIL framework Experience in developing and configuring software systems Knowledge of Agile methodologies Hands-on experience in project management Good To Have Skills: Experience with IT Service Management tools Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management This position is based at our Bengaluru office A 15 years full time education is required Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Collaborate with cross-functional teams to enhance system performance. Document and maintain technical support processes. Stay updated with the latest industry trends and technologies. Professional & Technical Skills: Must To Have Skills: Proficiency in Enterprise Network Operations. Strong understanding of network protocols and configurations. Experience in network troubleshooting and performance optimization. Knowledge of network security principles and best practices. Good To Have Skills: Experience with ITIL framework. Additional Information: The candidate should have a minimum of 3 years of experience in Enterprise Network Operations. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ControlM Administration Good to have skills : Cloud Infrastructure Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, analyzing, and resolving software-related issues to ensure seamless operations. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Implement innovative strategies to enhance system performance Conduct regular system audits to ensure compliance and security Stay updated with industry trends and best practices to optimize system efficiency Professional & Technical Skills: Must To Have Skills: Proficiency in ControlM Administration Good To Have Skills: Experience with Cloud Infrastructure Strong understanding of system monitoring and troubleshooting Knowledge of ITIL framework for incident and problem management Experience in scripting languages like Shell, Python, or PowerShell Ability to prioritize and manage multiple tasks efficiently Additional Information: The candidate should have a minimum of 5 years of experience in ControlM Administration This position is based at our Bengaluru office A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication within the team. Implement best practices for system maintenance. Conduct regular system audits to ensure compliance and security. Professional & Technical Skills: Must To Have Skills: Proficiency in Cloud Contact Center Implementation. Strong understanding of cloud-based technologies. Experience in troubleshooting and resolving technical issues. Knowledge of ITIL framework for service management. Familiarity with ticketing systems for issue tracking. Additional Information: The candidate should have a minimum of 5 years of experience in Cloud Contact Center Implementation. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualification 15 years full time education

We are seeking a motivated Tester to join our ServiceNow team, focusing on testing catalog automation workflows. The ideal candidate will work alongside developers and analysts to ensure the quality, functionality, and reliability of the ServiceNow catalog automation processes. Key Responsibilities: Execute test cases for ServiceNow catalog automation workflows, ensuring compliance with business requirements. Identify, document, and report bugs, issues, and inconsistencies in catalog automation workflows. Work closely with developers and analysts to understand requirements and contribute to test planning. Perform functional, integration, and regression testing on ServiceNow catalog items. Maintain detailed documentation of test cases, results, and defect reports. Assist in creating and updating test scripts for catalog automation testing. Assist customer in conducting UAT. Required Skills and Qualifications: Basic understanding of ServiceNow functionality, particularly the Service Catalog module. Familiarity with testing methodologies and defect management processes. Strong analytical skills with attention to detail. Effective communication and teamwork abilities. Ability to adapt to a fast-paced and collaborative environment. Preferred Qualifications: Exposure to ServiceNow testing or catalog automation workflows is a plus. Familiarity with automation testing tools and scripting languages is advantageous. Knowledge of ITIL frameworks and processes is a bonus

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Bachelor Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Document client issues and resolutions accurately. Collaborate with cross-functional teams to enhance system performance. Stay updated on industry trends and best practices. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management. Strong understanding of ITIL framework. Experience with ticketing systems like ServiceNow or Jira. Good To Have Skills:Knowledge of IT service management tools. Ability to prioritize and manage multiple tasks effectively. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A Bachelor's degree is required. Qualifications Bachelor

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Document client issues and resolutions accurately. Collaborate with cross-functional teams to enhance system performance. Stay updated on industry trends and best practices. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management. Strong understanding of ITIL framework. Experience with incident management and ticketing systems. Good To Have Skills:Knowledge of IT service management tools. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A Bachelor Degree is required. Qualifications Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support in Japanese. Your typical day will involve managing service desk operations and ensuring timely resolution of client issues. Roles & Responsibilities: Manage service desk operations and ensure timely resolution of client issues. Provide service desk voice support in Japanese. Interpret and design a resolution based on deep product knowledge. Accurately define a client issue and provide exceptional communication skills to keep our world-class systems running. Collaborate with cross-functional teams to ensure quality service delivery. Professional & Technical Skills: Must To Have Skills:Japanese, Service Desk Voice Support, Service Desk Management Good To Have Skills:Knowledge of ITIL framework Strong understanding of service desk operations and incident management Experience in managing and resolving client issues Excellent communication and interpersonal skills Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering quality service desk support. This position is based at our Gurugram office. Qualifications Graduation