324 Itil Framework Jobs - Page 9

Project Role : Software Configuration Engineer Project Role Description : Implement the configuration management plan as directed by the Configuration Lead. Assist in the design of software configuration and customization to meet the business process design and application requirements. Must have skills : ServiceNow Configuration Management Database (CMDB) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Configuration Engineer, you will implement the configuration management plan as directed by the Configuration Lead. Your typical day will involve assisting in the design of software configuration and customization to align with business process design and application requirements, ensuring that all configurations meet the necessary standards and specifications. You will collaborate with various teams to facilitate smooth integration and functionality of the software systems, contributing to the overall efficiency and effectiveness of the organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Engage in continuous learning to stay updated with the latest trends and technologies in software configuration.- Assist in troubleshooting and resolving configuration-related issues to ensure optimal performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Configuration Management Database (CMDB).- Strong understanding of configuration management principles and practices.- Experience with software customization and integration processes.- Familiarity with ITIL framework and best practices.- Ability to analyze and document configuration requirements effectively. Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow Configuration Management Database (CMDB).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless system functionality. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with team members to discuss and address system challenges.- Develop innovative solutions to enhance system performance.- Provide technical support and guidance to end-users.- Conduct regular system maintenance activities to ensure optimal performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system troubleshooting and problem-solving.- Experience with system monitoring and performance optimization.- Hands-on experience in system maintenance and upgrades.- Familiarity with ITIL framework for service management. Additional Information:- The candidate should have a minimum of 2 years of experience in SAP Basis Administration.- This position is based at our Nagpur office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : PeopleSoft Administration Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving complex technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for system maintenance.- Conduct regular system audits to ensure compliance and security measures are met. Professional & Technical Skills: - Must To Have Skills: Proficiency in PeopleSoft Administration.- Strong troubleshooting skills in identifying and resolving system issues.- Experience in system monitoring and performance optimization.- Knowledge of database management and SQL queries.- Good understanding of ITIL framework for service management. Additional Information:- The candidate should have a minimum of 7.5 years of experience in PeopleSoft Administration.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Identity and Access Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues to ensure seamless system functionality. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system issues.- Develop and implement solutions to enhance system performance and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain system configurations and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Identity and Access Management.- Strong understanding of system architecture and integration principles.- Experience with system monitoring and diagnostic tools.- Knowledge of ITIL framework and incident management processes.- Hands-on experience in scripting languages for automation tasks. Additional Information:- The candidate should have a minimum of 3 years of experience in SAP Identity and Access Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ControlM Administration Good to have skills : Cloud InfrastructureMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving complex technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for efficient system operations.- Conduct regular performance evaluations and provide feedback. Professional & Technical Skills: - Must To Have Skills: Proficiency in ControlM Administration.- Good To Have Skills: Experience with Cloud Infrastructure.- Strong understanding of system monitoring and troubleshooting.- Knowledge of ITIL framework for incident and problem management.- Experience in scripting languages like Shell or Python. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ControlM Administration.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM Business Process Manager (BPM) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues to ensure seamless operation of business systems. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system malfunctions.- Develop and implement strategies to enhance system performance and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain system configurations, processes, and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM Business Process Manager (BPM).- Strong understanding of system architecture and integration.- Experience in diagnosing and resolving technical issues in a fast-paced environment.- Knowledge of ITIL framework and best practices for incident and problem management.- Familiarity with scripting languages for automation tasks. Additional Information:- The candidate should have a minimum of 3 years of experience in IBM Business Process Manager (BPM).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : Critical Incident Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Platform Engineer, you will be responsible for creating production and non-production cloud environments using the proper software tools. Your role involves deploying the automation pipeline and automating environment creation and configuration, ensuring seamless operations for projects or products. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Implement automation pipeline for environment creation.- Ensure proper configuration of cloud environments.- Collaborate with cross-functional teams for project success.- Troubleshoot and resolve critical incidents efficiently.- Continuous improvement of cloud environment performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management.- Strong understanding of incident response procedures.- Experience in managing critical incidents effectively.- Knowledge of ITIL framework for incident management.- Hands-on experience with incident management tools.- Good To Have Skills: Experience with IT Service Management tools. Additional Information:- The candidate should have a minimum of 3 years of experience in Critical Incident Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Python (Programming Language) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : any graduate Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and enhance system performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Python (Programming Language).- Strong understanding of software debugging and troubleshooting techniques.- Experience in scripting and automation to streamline support processes.- Knowledge of database management and SQL queries.- Familiarity with ITIL framework for incident and problem management. Additional Information:- The candidate should have a minimum of 3 years of experience in Python (Programming Language).- This position is based at our Hyderabad office.- A degree in any graduate field is required. Qualification any graduate

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Incident Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will work on developing innovative solutions to enhance user experience and streamline processes. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to analyze requirements and develop software solutions.- Design, develop, and test software applications to ensure optimal performance.- Troubleshoot and resolve technical issues in a timely manner.- Stay updated on industry trends and best practices to enhance application development processes.- Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Incident Management.- Strong understanding of ITIL framework and incident management processes.- Experience with incident tracking tools such as ServiceNow or Remedy.- Knowledge of IT service management principles and practices.- Hands-on experience in incident resolution and escalation procedures. Additional Information:- The candidate should have a minimum of 3 years of experience in Incident Management.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Downstream Retail Technology, SAP HCM Functional Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time educationJob Summary :We are seeking an experienced and proactive PDI Application Support Manager to lead and manage the support operations for the PDI suite of enterprise applications and other COTS/SaaS and Custom Applications. This includes overseeing issue resolution, change management, system performance, and team development across key modules such as Retail, Fuel Pricing, ERP, Logistics, or Workforce solutions. The role requires cross-functional coordination with business, IT, and third-party vendors to ensure system reliability and user satisfaction.Key Responsibilities:Lead a team of application support analysts and specialists supporting PDI software solutions (Retail, ERP, Workforce, Logistics, Fuel Pricing, etc.).Act as the escalation point for critical incidents, major issues, and service disruptions.Monitor and manage support SLAs, incident queues, and change requests.Drive root cause analysis and implement long-term solutions for recurring issues.Collaborate with business units, IT infrastructure, and vendors to align support services with business needs.Plan and coordinate PDI upgrades, patches, and configuration changes, ensuring minimal disruption.Own documentation, SOPs, knowledge bases, and team training to ensure continuous improvement.Ensure compliance with internal controls, data security, and audit requirements.Provide regular reporting on system performance, ticket trends, and improvement plans to senior leadership.Participate in budgeting, resource planning, and vendor contract evaluations related to PDI support.Required Qualifications:8+ years of experience in enterprise application support, including 3+ years in a leadership/managerial role.Strong hands-on knowledge of PDI enterprise applications (e.g., PDI Enterprise, PDI Logistics Cloud, Fuel Pricing, Workforce, POS interfaces, etc.).Experience supporting retail convenience, fuel, or energy sector applications.Proven ability to manage application support operations including ticketing, incident resolution, and user training.Experience with ITSM tools (e.g., ServiceNow, BMC Remedy) and ITIL frameworks.Strong analytical and problem-solving skills with attention to detail.Excellent leadership, communication, and vendor/stakeholder management skills.Preferred Qualifications:Familiarity with integration platforms and middleware (e.g., EDI, APIs, FTP, XML).Knowledge of SQL, reporting tools, and ERP back-end systems.Experience with cloud-based PDI solutions or hybrid deployments.Background in retail fuel, logistics, or convenience store operations. Additional Information:- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

Back Responsibilities Design, develop, and implement ServiceNow solutions across various modules, including but not limited to ITSM, ITOM, HR, CSM, and Security Operations Lead the technical design and architecture of ServiceNow implementations, ensuring alignment with business requirements and IT strategies Provide technical guidance and mentorship to junior developers and administrators Collaborate with business stakeholders to understand their needs and translate them into technical requirements Develop and maintain detailed technical documentation Ensure the performance, scalability, and security of ServiceNow instances Stay up-to-date with the latest ServiceNow features, updates, and best practices Participate in the planning and execution of ServiceNow upgrades and releases Troubleshoot and resolve complex technical issues Contribute to the development and maintenance of ServiceNow development standards and best practices Participate in on-call rotation as needed Qualifications Bachelor's degree in Computer Science, Information Systems, or a related field 5+ years of experience as a ServiceNow Architect or similar role Proven experience designing, developing, and implementing ServiceNow solutions across multiple modules Deep understanding of ServiceNow architecture, including its underlying technologies and best practices Expertise in ServiceNow scripting (e g , JavaScript, GlideRecord) Experience with ServiceNow integrations with other systems Strong understanding of ITIL framework Excellent communication, interpersonal, and presentation skills Ability to work independently and as part of a team Proven ability to lead and mentor junior developers ServiceNow certifications (e g , Certified System Administrator, Certified Application Developer, Certified Implementation Specialist) are highly desirable Benefits Opportunities for professional development and growth Collaborative and supportive work environment

Project Role :Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills :Electronic Medical Records (EMR) Good to have skills :NA Minimum 5 year(s) of experience is required Educational Qualification :15 years of full time eduaction Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of electronic medical records (EMR) systems and supporting the healthcare industry. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure the smooth functioning of electronic medical records (EMR) systems. Troubleshoot and resolve issues within critical business systems. Collaborate with cross-functional teams to identify and solve complex problems. Contribute to the continuous improvement of system performance and stability. Professional & Technical Skills: Must To Have Skills:Proficiency in Electronic Medical Records (EMR). Strong understanding of software engineering principles and practices. Experience in troubleshooting and resolving issues within critical business systems. Knowledge of database management and SQL queries. Familiarity with healthcare industry standards and regulations. Good To Have Skills:Experience with healthcare information systems. Experience with ITIL framework and incident management processes. Additional Information: The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR). This position is based at our Hyderabad office. A 15 years of full-time education is required. Qualifications 15 years of full time eduaction

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, analyzing system performance, and collaborating with cross-functional teams to ensure seamless operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Proactively identify and resolve technical issues within critical business systems. Collaborate with cross-functional teams to analyze system performance and optimize operations. Professional & Technical Skills: Must To Have Skills:Proficiency in EPIC Systems. Strong understanding of system architecture and integration. Experience in troubleshooting and resolving software issues. Knowledge of ITIL framework for incident and problem management. Additional Information: The candidate should have a minimum of 2 years of experience in EPIC Systems. This position is based at our Hyderabad office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role :Application Designer Project Role Description :Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills :ServiceNow IT Service Management Good to have skills :NA Minimum 3 year(s) of experience is required Educational Qualification :15 years full time education Summary:As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Service Management. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and ensuring the smooth functioning of the IT service management system. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather requirements for application design. Design and develop applications to meet business process and application requirements. Ensure the smooth functioning of the ServiceNow IT Service Management system. Stay updated with the latest industry trends and best practices in application design. Provide technical guidance and support to junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Strong understanding of IT service management principles and best practices and experience with ServiceNow Custom Application Creation ServiceNow Human Resource Service Management (HR)ServiceNow IT Operations Management and ServiceNow Tools Administration Experience in designing and developing applications using ServiceNow platform. Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog. Experience in integrating ServiceNow with other systems and applications. Good To Have Skills:Experience with ITIL framework. Experience in implementing IT service management processes. Familiarity with JavaScript and web technologies. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Incident Management Good to have skills : Change Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas, and for specific software solutions/vendors/brands. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Ensure smooth incident management processes Implement effective change management strategies Professional & Technical Skills: Must To Have Skills:Proficiency in Incident Management Good To Have Skills:Experience with Change Management Strong understanding of incident resolution processes Knowledge of ITIL framework for incident management Ability to prioritize and manage multiple incidents simultaneously Additional Information: The candidate should have a minimum of 5 years of experience in Incident Management This position is based at our Jaipur office A 15 years full-time education is required Qualifications 15 years full time education

Project Role :Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :Service Desk Management Good to have skills :NA Minimum 0-2 year(s) of experience is required Educational Qualification :Bachelor Degree Summary:As an Application Tech Support Practitioner, you will be responsible for providing exceptional technical support to clients, utilizing your expertise in Service Desk Management. Your typical day will involve accurately defining client issues and designing effective solutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide exceptional technical support to clients, utilizing your expertise in Service Desk Management. Accurately define client issues and design effective solutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Collaborate with cross-functional teams to ensure timely resolution of client issues. Stay updated with the latest advancements in Service Desk Management and related technologies. Professional & Technical Skills: Must To Have Skills:Expertise in Service Desk Management. Good To Have Skills:Knowledge of ITIL framework and related technologies. Strong understanding of client issue resolution and product knowledge. Experience in collaborating with cross-functional teams. Solid grasp of the latest advancements in Service Desk Management and related technologies. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. Qualifications Bachelor Degree

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : Cloud Network Operations, Angular JS4 Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education CCNA CCNP certification Summary :Senior network Analyst you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of enterprise network operations. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of system performance and reliability. Roles & Responsibilities: To handle 24/7 Network Operations as per shift timings including week end support. To take ready ownership of incidents assigned to the queue in Service Now. To handle P1 incidents and mitigate the impact in a timely manner with End to End ownership. Pass on the tickets / incident details to the next level of escalation within the SLA. Develop and provide trend data and analysis on various reporting within the team. Participate in client and service management reporting as required.Technical Experiance: Good knowledge and troubleshooting experience of MPLS, SDWAN, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching concepts Advance knowledge and troubleshooting experience of Firewalls (Cisco, Fortinet, Palo Alto), SDWAN Technologies. Experience in troubleshooting issues on large enteprise networks. Understanding of ITIL framework and processes. Working knowledge of Service Now Exposure to various Network Management Tools (HP, Splunk etc). Additional Information: The candidate should have experience in troubleshooting issues on large enteprise networks. Strong analytical and communication skills (written / oral) required. Excellent time management skills and strong attention to detail Basic skills in MS Excel / MS Power Point Tasks This position is based at our Bengaluru office. Bachelor's Degree or higher in Science/Computer Science /Electronics or any other relevant field. CCNA/CCNP/Cloud certification will be an advantage. Qualifications 15 years full time education CCNA CCNP certification

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Infrastructures, Network Engineering Planning and Deployment Solution Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree or higher in ScienceComputer Science Electronics or any other relevant field CCNACCNP certification will be an advantage Good knowledge and troubleshooting experience of MPLS, SDWAN, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching concepts Basic knowledge and troubleshooting experience of Firewalls (Cisco, Juniper, Fortinet), VPN Technologies. Experience in troubleshooting issues on large enteprise networks. Understanding of ITIL framework and processes. Working knowledge of Service Now Exposure to various Network Management Tools (HP, Splunk etc)."Key responsibilities: To handle 24/7 Network Operations as per shift timings including week end support. To take ready ownership of incidents assigned to the queue in Service Now. To perform Level 1 troubleshooting readily and update the tickets in timely manner Pass on the tickets / incident details to the next level of escalation within the SLA. Develop and provide trend data and analysis on various reporting within the team. Participate in client and service management reporting as required." This position is based at our Bengaluru office. Qualifications Bachelors Degree or higher in ScienceComputer Science Electronics or any other relevant field CCNACCNP certification will be an advantage

Manage and configure ServiceNow IT Service Management (ITSM) modules, ensuring efficient service delivery, incident management, and process automation in the IT environment.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Spanish Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide excellent service desk voice support to clients.- Utilize Spanish language skills to assist Spanish-speaking clients.- Maintain a high level of client satisfaction through effective communication.- Troubleshoot and resolve technical issues efficiently.- Document and escalate complex issues to senior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, Spanish Language.- Strong understanding of IT service desk operations.- Experience in incident management and problem resolution.- Knowledge of ITIL framework and best practices.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Spanish Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide excellent Spanish Language support to clients.- Deliver top-notch Service Desk Voice Support.- Maintain a high level of customer satisfaction.- Troubleshoot and resolve technical issues efficiently.- Collaborate with team members to enhance service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Spanish Language, Service Desk Voice Support.- Strong understanding of IT service management processes.- Experience in incident management and problem resolution.- Knowledge of ITIL framework and best practices.- Familiarity with ticketing systems and remote support tools. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Job Control Language (JCL) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Proactively identify and resolve software-related issues.- Collaborate with cross-functional teams to troubleshoot and resolve system problems.- Develop and implement solutions to enhance system performance.- Provide technical support and guidance to end-users.- Document troubleshooting steps and solutions for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in Job Control Language (JCL).- Strong understanding of system architecture and software components.- Experience in troubleshooting and resolving software-related issues.- Knowledge of scripting languages for automation.- Familiarity with ITIL framework for incident management. Additional Information:- The candidate should have a minimum of 3 years of experience in Job Control Language (JCL).- This position is based at our Pune office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP BTP Integration Suite Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless system functionality. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system malfunctions.- Develop and implement solutions to enhance system performance and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain system configurations, processes, and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BTP Integration Suite.- Strong understanding of system integration principles.- Experience in troubleshooting and resolving technical issues.- Knowledge of cloud-based technologies and services.- Familiarity with ITIL framework and incident management processes. Additional Information:- The candidate should have a minimum of 3 years of experience in SAP BTP Integration Suite.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : OpenText Documentum Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operation of business systems. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and resolve system problems.- Develop and implement solutions to enhance system performance and reliability.- Provide technical support and guidance to end-users.- Document troubleshooting steps and solutions for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in OpenText Documentum.- Strong understanding of system architecture and components.- Experience with system monitoring and diagnostic tools.- Knowledge of ITIL framework and incident management processes.- Familiarity with SQL queries and database management. Additional Information:- The candidate should have a minimum of 3 years of experience in OpenText Documentum.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : Cloud InfrastructureMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for system stability.- Conduct regular performance evaluations. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.- Good To Have Skills: Experience with Cloud Infrastructure.- Strong understanding of network protocols and configurations.- Knowledge of ITIL framework for service management.- Experience in troubleshooting and resolving technical issues.- Ability to work under pressure and meet deadlines. Additional Information:- The candidate should have a minimum of 5 years of experience in Unified Communication and Collaboration Operations.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education