VCS Engineer (IT Infrastructure and ITIL Framework)

Job Description

Job Summary Synechron is seeking a motivated VCS Engineer to join our IT Operations team. This role is essential for providing technical support and maintaining the stability and efficiency of Synechrons IT infrastructure. The VCS Engineer will collaborate with the IT Operations team to ensure seamless functioning of IT systems and contribute to the organization’s business objectives by delivering effective and efficient technical support. Software Requirements Required: Proficiency in systems administration and network protocols Experience with ITIL framework and best practices in IT operations Preferred: Familiarity with cloud technologies and database management systems Overall Responsibilities Provide technical support and resolve technical issues for Synechrons employees. Monitor and maintain the stability and efficiency of Synechrons IT infrastructure. Ensure timely resolution of service requests and incidents. Participate in the implementation of new IT systems and infrastructure projects. Collaborate with the IT Operations team to identify and resolve technical issues and improve processes. Maintain up-to-date knowledge of new technologies and advancements in IT Operations and Technical Support. Technical Skills (By Category) Programming Languages: Preferred: Any scripting languages for automation tasks Databases/Data Management: Preferred: Basic understanding of database management systems Cloud Technologies: Preferred: Familiarity with cloud service providers Frameworks and Libraries: Required: ITIL framework Development Tools and Methodologies: Required: System administration tools Security Protocols: Preferred: Knowledge of security best practices in IT operations Experience Requirements 8+ years of experience in IT Operations, Technical Support, or a related field. Experience with ITIL framework, managing IT infrastructure, system administration, and technical support. Alternative experience pathways include significant project-based experience in IT operations. Day-to-Day Activities Provide technical support and troubleshoot issues for Synechrons employees. Conduct regular meetings with the IT Operations team to review system performance and address issues. Participate in project planning and implementation of IT infrastructure updates. Prepare deliverables including technical documentation and incident reports. Exercise decision-making authority to resolve IT operational issues promptly. Qualifications RequiredBachelors degree in Computer Science, Information Technology, or a related field. PreferredCertifications in ITIL or relevant IT operations courses. Commitment to continuous professional development and staying current with industry trends. Professional Competencies Strong critical thinking and problem-solving capabilities. Demonstrated leadership and teamwork abilities. Excellent communication and stakeholder management skills. Adaptability and a continuous learning orientation. Innovative mindset and ability to manage time and priorities effectively.