324 Itil Framework Jobs - Page 13

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : IBM z/OS Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : Graduate or B tech or M Tech Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic to intermediate level troubleshooting tasks. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide hardware/software support for configured services running on various platforms. Implement technology at the operating system-level across all server and network areas. Perform L1 and L2/ basic and intermediate level troubleshooting. Maintain and update documentation related to technical support activities. Collaborate with cross-functional teams to resolve technical issues efficiently. Professional & Technical Skills: Must To Have Skills:Proficiency in IBM z/OS. Strong understanding of system administration and maintenance. Experience in diagnosing and resolving technical issues in a timely manner. Knowledge of networking protocols and configurations. Familiarity with ITIL framework for service management. Additional Information: The candidate should have a minimum of 3 years of experience in IBM z/OS. This position is based at our Chennai office. A Graduate or B Tech or M Tech degree is required. Qualifications Graduate or B tech or M Tech

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Critical Incident Management Good to have skills : Change Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas, and troubleshooting at L1 and L2 levels. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Ensure timely resolution of critical incidents. Collaborate with cross-functional teams to address technical issues. Maintain documentation of incident resolutions and troubleshooting steps. Implement best practices for incident management. Provide training and guidance to junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in Critical Incident Management. Good To Have Skills:Experience with Change Management. Strong problem-solving skills in critical incident scenarios. Knowledge of ITIL framework for incident management. Ability to prioritize and manage multiple incidents simultaneously. Additional Information: The candidate should have a minimum of 3 years of experience in Critical Incident Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Service Management Practitioner Project Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Must have skills : Site Reliability Engineering Good to have skills : Service Integration and Management (SIAM) Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Practitioner, you will support the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be based in Kolkata and should have a minimum of 7.5 years of experience in Site Reliability Engineering. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Manage and oversee the delivery of programs, projects, or managed services. Ensure adherence to project timelines and deliverables. Professional & Technical Skills: Must To Have Skills:Proficiency in Site Reliability Engineering. Good To Have Skills:Experience with Service Integration and Management (SIAM). Strong understanding of IT service management principles and practices. Experience in incident management, problem management, and change management processes. Knowledge of ITIL framework and its application in service management. Familiarity with service level agreements (SLAs) and service level management. Ability to analyze and interpret data to identify trends and patterns. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 7.5 years of experience in Site Reliability Engineering. This position is based at our Kolkata office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Infrastructures Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of network infrastructures and resolving any technical problems that may arise. Your expertise in troubleshooting and problem-solving will be essential in maintaining the efficiency and reliability of our applications and cloud support services. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Collaborate with cross-functional teams to troubleshoot and resolve application and network infrastructure issues. Monitor and analyze system performance to identify and address any bottlenecks or inefficiencies. Provide technical support and guidance to end-users, ensuring timely resolution of their issues. Develop and maintain documentation for troubleshooting procedures and best practices. Stay updated with the latest industry trends and technologies to continuously improve the application support process. Professional & Technical Skills: Must To Have Skills:Proficiency in Network Infrastructures. Strong understanding of network protocols, including TCP/IP, DNS, DHCP, and VPN. Experience with network monitoring tools such as Wireshark or SolarWinds. Knowledge of firewall configurations and security protocols. Familiarity with cloud platforms like AWS or Azure. Good To Have Skills:Experience with ITIL framework. Experience in scripting languages like Python or PowerShell. Understanding of virtualization technologies such as VMware or Hyper-V. Additional Information: The candidate should have a minimum of 3 years of experience in Network Infrastructures. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Proactively identify and resolve technical issues within critical business systems. Collaborate with cross-functional teams to troubleshoot and address system malfunctions. Develop and implement solutions to enhance system performance and reliability. Provide technical support and guidance to end-users on system functionalities. Document troubleshooting steps and resolutions for future reference. Professional & Technical Skills: Must To Have Skills:Proficiency in Electronic Medical Records (EMR). Strong understanding of database management and SQL queries. Experience in system monitoring and performance optimization. Knowledge of ITIL framework and incident management processes. Hands-on experience with ticketing systems and service desk tools. Additional Information: The candidate should have a minimum of 2 years of experience in Electronic Medical Records (EMR). work from office is mandatory for all working days This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : No Function Specialty Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Proactively identify and resolve software issues. Collaborate with cross-functional teams to address system challenges. Develop and implement software solutions to enhance system performance. Conduct regular system audits to ensure data integrity and security. Provide technical support and guidance to end-users. Professional & Technical Skills: Must To Have Skills:Proficiency in Electronic Medical Records (EMR). Strong understanding of database management systems. Experience with troubleshooting and debugging software applications. Knowledge of ITIL framework for service management. Hands-on experience with incident management tools. Additional Information: The candidate should have a minimum of 2 years of experience in Electronic Medical Records (EMR). work from office is mandatory for all working days This position is based at our Hyderabad office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : No Function Specialty Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Proactively identify and resolve technical issues within critical business systems. Collaborate with cross-functional teams to troubleshoot and address system malfunctions. Develop and implement solutions to enhance system performance and reliability. Provide technical support and guidance to end-users on system functionalities. Document and maintain system configurations and troubleshooting procedures. Professional & Technical Skills: Must To Have Skills:Proficiency in Electronic Medical Records (EMR). Strong understanding of database management and SQL queries. Experience in system monitoring and performance optimization. Knowledge of ITIL framework and incident management processes. Hands-on experience in diagnosing and resolving software and hardware issues. Additional Information: The candidate should have a minimum of 2 years of experience in Electronic Medical Records (EMR). work from office is mandatory for all working days This position is based at our Chennai office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Proactively identify and resolve technical issues within critical business systems. Collaborate with cross-functional teams to troubleshoot and address system malfunctions. Develop and implement solutions to enhance system performance and reliability. Provide technical support and guidance to end-users on system functionalities. Document and maintain system configurations and troubleshooting procedures. Professional & Technical Skills: Must To Have Skills:Proficiency in Electronic Medical Records (EMR). Strong understanding of system architecture and database management. Experience in diagnosing and resolving software and hardware issues. Knowledge of ITIL framework and incident management processes. Hands-on experience with system monitoring and diagnostic tools. Additional Information: The candidate should have a minimum of 3 years of experience in Electronic Medical Records (EMR). work from office is mandatory for all working days This position is based at our Chennai office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand their needs and translating them into functional designs. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Design applications based on business requirements. Collaborate with stakeholders to gather and analyze requirements. Create functional designs and specifications. Implement design solutions effectively. Provide technical support and guidance to team members. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Good To Have Skills:Experience with ServiceNow IT Operations Management. Strong understanding of IT service management processes. Knowledge of ITIL framework. Experience in designing and implementing ServiceNow solutions. Ability to troubleshoot and resolve technical issues efficiently. Additional Information: The candidate should have a minimum of 2 years of experience in ServiceNow IT Service Management. This position is based at our Gurugram office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support, interfacing with clients to accurately define and resolve issues. Manage service desk operations, ensuring world-class system performance. Utilize exceptional communication skills to maintain ongoing client relationships. Interpret and design resolutions based on deep product knowledge, utilizing problem-solving skills to ensure client satisfaction. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Good To Have Skills:Knowledge of Cloud Technologies, Experience with ITIL Framework Strong understanding of IT operations, including incident management, problem management, and change management. Experience with ticketing systems such as ServiceNow or Remedy. Excellent communication skills, both written and verbal. Ability to work in a fast-paced environment and manage multiple priorities simultaneously. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional service desk support. This position is based at our Gurugram office. Qualifications Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Bachelor Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues and designing effective solutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide ongoing support to clients, acting as the interface between the client and the system or application. Accurately define client issues and interpret and design effective solutions based on deep product knowledge. Maintain exceptional communication skills to keep world-class systems running smoothly. Collaborate with cross-functional teams to ensure timely resolution of client issues and to continuously improve system and application performance. Professional & Technical Skills: Must To Have Skills:Experience in Service Desk Management. Good To Have Skills:Knowledge of ITIL framework, experience in incident management, problem management, and change management. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Bengaluru office. Qualifications Bachelor

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : BMC Helix ITSM Good to have skills : BMC Helix Discovery Minimum 7.5 year(s) of experience is required Educational Qualification : NA Summary :As an Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using BMC Helix ITSM. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using BMC Helix ITSM. Assist in defining requirements and designing applications to meet business process and application requirements. Develop and maintain technical documentation related to application design and implementation. Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: Must To Have Skills:Proficiency in BMC Helix ITSM. Good To Have Skills:Experience with BMC Helix Discovery. Strong understanding of IT service management processes and best practices. Experience in designing and implementing ITSM solutions. Experience with ITIL framework and ITSM tools. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 7.5 years of experience in BMC Helix ITSM. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful ITSM solutions. This position is based at our Bengaluru office. Qualifications NA

Overview Senior Product Support Analyst is responsible for providing support to Epsilons home grown products. This includes analyzing, triaging, replicating, testing, troubleshooting, provide technical work-around and suggestions to clients, pertaining to Epsilon s core product. A Mid-level expertise of RHEL, Oracle DB, SQL, AWS and Shell/Perl scripting, combined with an experience to review java/.net code, very good understanding of networking concepts, ITIL frame work, with excellent stake holder communication and management experience. Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice. Responsibilities Essential Duties and Responsibilities: Ability to analyze, troubleshoot and resolve customer issues. Coordinates with various functions within the company to ensure customer requests are handled/routed appropriately and in a timely manner, by owning issues until closure. Good abilities to build relationships and strong Customer focus Serves as customer contact for technical and service related problems Team player that is ready to contribute or lead elements of troubleshooting and problem resolution Ability to deal with stressful situations with colleagues and customers Must have the ability to communicate effectively in English language both verbal and written Documenting troubleshooting and problem resolution steps, by determining best course of action. Should be able to understand development code for debugging purposes when needed. Ability to learn and adapt to new technologies based on organization needs Ensure all tickets meet the targets for resolution, escalation, documentation & completion. Train and mentor team members and perform other duties as assigned. Track and report issues within the CPI (Continuous Product Improvement) process to assure proper resolution to ongoing issues. Create and report product improvement ideas including functional enhancements and supportability improvements. Qualifications Knowledge & Experience: Bachelors Degree in computer or engineering related field (or related field experience). Minimum of 5 years related Product support engineering experience preferred, working directly with End-user customers. Support Application running on Java/.net, with the ability to understand the code. RHEL operating system (certification preferred) A good AWS, Networking and Communication protocol knowledge Experience in Oracle DB and writing simple to medium complex sql queries Shell/Perl Scripting experience with a good knowledge of API, Webhooks & HTML. Above average knowledge in all phases of systems analysis, the software development process and/or functional engineering principles Should be a self - driven individual and be able to independently handle the assignments. Development background in Java or .net would be a plus. Willingness to work in a 24/7 shifts. Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we ve provided marketers from the world s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology.

Responsible for implementing solutions for customers and manage the operations and reporting related to the project. You will be required to engage actively with stakeholders across the globe in delivering IT/PLM requirements for different projects. Required Candidate profile Minimum of 10+ years of experience in PLM projects (hands-on in customization/migration/Support in technical) of which 3 + years managing end-to-end solution delivery for at least 2 large projects.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ControlM Administration Good to have skills : Cloud Infrastructure Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Proactively identify and resolve technical issues within critical business systems. Collaborate with cross-functional teams to troubleshoot and resolve software problems. Develop and implement solutions to enhance system performance and reliability. Provide technical support and guidance to end-users. Document processes, procedures, and troubleshooting steps for future reference. Professional & Technical Skills: Must To Have Skills: Proficiency in ControlM Administration. Good To Have Skills: Experience with Cloud Infrastructure. Strong understanding of system administration and troubleshooting. Knowledge of ITIL framework and incident management processes. Experience in scripting languages like Shell or Python. Ability to analyze and interpret system logs for issue resolution. Additional Information: The candidate should have a minimum of 3 years of experience in ControlM Administration. This position is based at our Bengaluru office. A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SD-WAN Operations Good to have skills : Cloud Network Operations, Cloud Infrastructure, Network Security Implementation Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a skilled SD-WAN Engineer with hands-on experience in Cato Networks solutions to join our dynamic IT team. The ideal candidate will be responsible for designing, implementing, and supporting SD-WAN infrastructures, focusing on optimizing network performance, security, and reliability. Roles & Responsibilities: Design, deploy, and manage SD-WAN solutions with a strong focus on Cato Networks.-Configure, monitor, and troubleshoot SD-WAN devices and related network equipment.-Implement security best practices, including firewall configurations, VPNs, and traffic segmentation.-Analyze network performance and provide recommendations for improvements.-Support SD-WAN migrations and integrations with existing network infrastructure. Troubleshoot complex network issues, including latency, packet loss, and connectivity problems. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Implement innovative strategies to enhance system performance. Conduct regular team meetings to discuss progress and challenges. Stay updated on industry trends and best practices. Professional & Technical Skills: Must To Have Skills: Proficiency in SD-WAN Operations. Good To Have Skills: Experience with Cloud Network Operations. Strong understanding of network security implementation. Hands-on experience in cloud infrastructure management. Knowledge of troubleshooting network issues. Familiarity with ITIL framework. Additional Information: The candidate should have a minimum of 5 years of experience in SD-WAN Operations. SD-WAN certification (e.g., Cato Networks, Cisco Viptela, VMware Velocloud) is a plus. Experience with scripting or automation (Python, Ansible) is desirable.-Familiarity with security protocols and network encryption techniques. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Delivery Operations Representative Project Role Description : Deliver or support delivery of contracts and programs. Assign and manage work assignments of contract team. Manage service delivery quality and cost. Must have skills : Site Reliability Engineering Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing operational tasks and ensuring efficient service delivery. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Manage work assignments effectively. Drive people management activities within the delivery team. Ensure service delivery quality and cost management. Implement process improvements for operational efficiency. Analyze and optimize service delivery processes. Professional & Technical Skills: Must To Have Skills: Proficiency in Site Reliability Engineering. Strong understanding of IT operations and service delivery processes. Experience with incident management and problem resolution. Knowledge of ITIL framework and best practices. Good To Have Skills: Experience with cloud technologies. Additional Information: The candidate should have a minimum of 3 years of experience in Site Reliability Engineering. This position is based at our Bengaluru office. A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Proactively identify and resolve technical issues within critical business systems. Collaborate with cross-functional teams to address system malfunctions. Develop and implement strategies to enhance system performance. Provide technical support and guidance to end-users. Document troubleshooting steps and solutions for future reference. Professional & Technical Skills: Must To Have Skills: Proficiency in Cloud Contact Center Implementation. Strong understanding of cloud-based contact center solutions. Experience in troubleshooting and resolving technical issues. Knowledge of ITIL framework for incident and problem management. Hands-on experience with ticketing systems for issue tracking. Additional Information: The candidate should have a minimum of 3 years of experience in Cloud Contact Center Implementation. This position is based at our Gurugram office. A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : BMC Helix ITSM Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in the development and enhancement of software solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Collaborate with cross-functional teams to analyze, design, and implement new features. Develop and maintain high-quality code adhering to best practices. Troubleshoot and debug applications to optimize performance. Stay updated with industry trends and technologies to suggest improvements. Provide technical guidance and support to junior team members. Professional & Technical Skills: Must To Have Skills: Proficiency in BMC Helix ITSM. Strong understanding of IT service management processes. Experience in customizing and configuring BMC Helix ITSM solutions. Knowledge of ITIL framework and best practices. Hands-on experience in integrating BMC Helix ITSM with other systems. Additional Information: The candidate should have a minimum of 3 years of experience in BMC Helix ITSM. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualification 15 years full time education

The applicant will act as an IT Application Owner for applications in the CIB Domain. The IT Application Owner (ITAO) is accountable for the Application Management of portfolio of applications. The ITAO has to ensure that the application(s) are enhanced and maintained in accordance with the Banks IT Security Risk and Compliance requirements. The Technology Roadmap within DB and the Business plans. The ITAO should work with relevant stakeholders of the application and ensure that he or she effectively identifies and manages risks, issues, compliance gaps in line with DB IT risk and compliance policies and also the road map of the business stakeholders. Service levels need to be evolved and met based on business needs. The ITAO need to proactively escalate with relevant stake holders to ensure that there is no slippage in meeting IT Risk, compliance and audit goals for the application, portfolio of applications. This role expects the person to have some experience in Project Management. The ITAO is also expected to take part in the Annual budget planning exercise with respect to his or her application along with relevant stakeholders if necessary. Your key responsibilities The Application Owner is in charge of a broad set of duties. On one hand an ITAO has a management responsibility for a set of application within the portfolio. On the other hand, the ITAO is requested to provide detailed administrative information in self-assessments to comply with the IT Policies & Standards. The following are typically some of the tasks for which an ITAO is responsible for: Lead Risk and compliance process for the set of application that he or she is the IT owner. Facilitate Disaster Recovery activities by reviewing DR plans and coordinating the execution of DR exercise for the application. Manage Internal and external application audits and Audit issue remediation activities. Manage remediation of gaps in application lifecycle management activities such as Account recertification, remediation of Application configuration gaps etc. Manage application related Risk and Compliance Evaluation tasks and resolution of gaps in this area. Manage any IT Security incidents that may occur in the application. Plan and Manage Application events and Database Events monitoring using Bank wide standard monitoring tools. Manage application capacity forecasting and monitoring. Plan and manage Application user access related tasks. Plan for Application Hardware / Software / License upgrades or migration activities to align to the compliant platforms. Your skills and experience: Maintenance & Monitoring of Application/Environment Access levels for all the relevant teams in the Application life cycle phases Ongoing enhancement and maintenance of an application including management of scope & on-time Upgrades of Environments. Conducting strategic planning for the application & environments. Identifying and managing technical projects necessary to ensure required and established service levels are maintained. Managing strategic capacity, consumption and performance management (Forecast and management based on business plans). Ensuring policy-compliance for dB RAMM, SOX, ASG, ISP, Audit. Managing software licenses, security certificates and contracts with service providers. Manage technical projects necessary to ensure required and established service levels are maintained. Ensuring availability of all necessary application/service knowledge and documentation and are timely updated. Collaborating with various stakeholders including the Audit and Risk leads, Application vendors, Development, Deployment, DevOps, Testing and Production Management team members and project & program managers Steering, overseeing and delivering the design and development of industrialization solutions into the production support teams for operations and monitoring. Performing reviews for all technical changes in close collaboration with Development/DevOps team representatives (both business and IT). Assisting with DevOps objectives of configuration/monitoring/packaging/deployment automations. Identifying, documenting and communicating risks and issues discovered during delivery cycles. Participating in meetings with business and development, production support teams on product enhancement and development planning calls, evaluate and coordinate production incidents escalations. Coordinate with Risk and Control Program & Transformation lead to ensure all the necessary RnC items are addressed on time with resolutions there by mainlining the Application and Infra health status Green. Good understanding of the SDLCs and current IT trends in managing Projects. Excellent communication and influencing skills across various levels of stakeholders. Open minded and willing to learn business and technology. Ability to work in fast paced environment with multiple requirements. Ability to manage the expectations of stakeholders and also set expectation with clear milestones and target dates to achieve. Passion about sharing knowledge and best practice. Ability to work in virtual teams and in weak matrix organizations across geographic locations. Project management skills are must. Fluent in English (written/verbal) Ability to mentor juniors. Team Player Specific Technology Skills Minimum 7-9 years of work experience in IT Knowledge about ITIL framework. Certification will be a plus. Experience in Banking and Finance domain would be an advantage. 2-3 years project management or application owner experience Experience with SDLC framework Database knowledge (Oracle, Hadoop, MongoDB etc.) Experience with audit and compliance Knowledge about Cloud (IaaS, PaaS, SaaS) or any cloud certification Understanding of Continuous Integration and Deployment DevOps Tools such as GIT, Maven, Artifactory, Jenkins, Teamcity, Puppet, BladeLogic etc., Experienced with: Java Server Technology, ANT, continuous integration and dev ops tools will be a plus. Ability to work on tight deadlines. Good communication and excellent interpersonal skills Experience with working multiple stakeholders with excellent coordination skills. Experience in creating solution roadmaps and plan with periodic governance status reporting and monitoring.

Greetings we are looking for Incident Managers in Hyderabad Please Note *This is a WFO Profile in Hyderabad *All the interviews are only in Walkin Mode in respective cities *Need minimum 2 year full time experience after Graduation *Trainee and internship/Trainee experience not considered Job Description: Incident Management. Strong knowledge of IT service management including ITIL Responding to a reported incident, identifying the cause, and initiating the incident management process. Participate in root cause analysis meetings, gathering lessons learned and managing and implement continuous improvement processes. Ensuring Client SLAs / KPIs and Customer satisfaction expectations are achieved. Restore a failed IT Service as quickly as possible. Salary 7lpa Working Days 5 Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD.

Application troubleshoot & incident/problem management Create SOPs for documentation purpose Resolution of L1 application tickets (Incidents & SRs) within Stipulated SLA Redirection of tickets to L2/L3 teams in case, it is not getting resolved at L1

We are hiring for the position of Service Desk Administrator Any Graduates with minimum 1 year of experience can apply. Salary: Up to 7.4 LPA Location-Banglore Shifts-Rotational Notice Period-0to 30 Days Contact-Janhvi:8055979395

Primary responsibilities Provide Tier I/II support to end users with exceptional customer service skills. Answer, evaluate and prioritize service requests via chat, email and in person for users. Provides regular and timely updates to customers. Perform move/add/change tasks for desktop/laptop hardware and software systems. Meet SLA requirements for problem resolution. Log and track issues in our service management tools. Build/deploy, patch and support end user desktops, laptops, mobile devices, and other related equipment. Maintain accurate inventory of computer hardware and software assets related to the service desk function. Maintain key performance metrics related to Tier I/II support functions. Manage vendor repair and returns of defective equipment as necessary. Learn eDiscovery applications to assist with support across the organization. Maintain best practices on security for supported applications. Keep manager and other team members informed of trends, delays or complications that arise during the normal course of work. Collaborate with other IT team members as needed. Participate in creation and maintenance of IT standards and procedures. Participate in on call shift rotations periodically (including evenings and weekends). Perform other related duties as assigned. KNOWLEDGE, SKILLS, AND behaviors Demonstrated ability to build, maintain and support workstation images. Demonstrated ability to work with vendors to procure, inventory, repair, and manage computing assets. Experience managing remote desktop, Citrix/VMware View/Cloud PC environments. Ability to effectively collaborate within an IT team with shared responsibilities. Working/practical knowledge of IP networking principles Working/practical knowledge of Active Directory, Exchange, and SharePoint Willing to be on-call for occasional night and/or weekend support. Prefer Microsoft certifications commensurate with position. ITIL V3 certification desired Experience with Service Now QUALIFICATIONS B.S. in Computer Science or a related field. 1+ years of previous service desk/end user support experience in a corporate environment. Hands-on experience servicing/troubleshooting desktops, laptops, printers, mobile devices, and other peripherals. Experience supporting Microsoft Office, Office 365 administration and other application software.