IT Technician

Job Opening: IT Admin Technician – BPO

Location: Kolkata (Golpark)

Full-Time | On-site | [Day Shift]

Company Name: Mahe Technologies Pvt Ltd

About the Company:

We are a leading BPO service provider, delivering top-quality solutions to clients across the globe. To support our expanding operations, we are looking for an experienced and dependable IT Admin Technician to manage and maintain our IT infrastructure at our Kolkata office.

Key Responsibilities:

-Provide on-site support for desktop systems, printers, VoIP phones, and other peripherals.

-Manage and troubleshoot local network infrastructure (LAN/WAN, routers, switches, firewalls).

-Perform routine hardware/software installation, configuration, and updates.

-Handle system administration tasks, including Active Directory, user accounts, and permissions.

-Monitor and maintain security systems, CCTV, biometric attendance, and access control.

-Perform regular system backups and ensure data protection compliance.

-Respond to helpdesk tickets and provide first/second-level IT support to internal users.

-Maintain accurate documentation for systems, networks, and support tasks.

Required Qualifications:

-Degree/Diploma in Information Technology, Computer Science, or related field.

-Minimum 1–3 years of experience in IT support or system administration, preferably in a BPO environment.

-Proficiency in Windows OS, Active Directory, and basic networking.

-Familiarity with VoIP systems, CCTV, biometric devices, and printer configuration.

-Strong problem-solving skills and ability to work under pressure.

-Willingness to work in rotational shifts, including nights and weekends if required.

Experience with Dialer and Network and Trouble shooting (mandate)

Experience with Hardware as well (mandate)

What We Offer:

-Competitive salary and performance incentives

-Supportive work environment with growth opportunities

-Exposure to international IT operations and tools-Convenient location in the heart of Kolkata

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Shift:

• Fixed shift

Work Days:

• Monday to Friday

Work Location: In person