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IT Support Specialist (L1/L2)

IT Support Specialist (L1/L2)

UST

0 years

0 Lacs

Kochi Kerala India

Posted:3 days ago| Platform:

Apply

Skills Required

support chat linux development resolve triage escalation updating network drive okta server tigervnc dhcp networking mdm ubuntu service troubleshooting

Work Mode

Remote

Job Type

Full Time

Job Description

Overview:

Role description

Provide high-level IT support for L1 and L2 tickets, primarily through chat and email. Support a mixed environment including MacBooks, remote Linux development machines, and Google Workspace.

Key Responsibilities:

Respond to and resolve L1/L2 tickets via chat and email
Handle routine IT tasks:

Access requests
Ticket triage and routing
Escalation of complex issues
Updating internal knowledge base

Troubleshoot basic issues on:

MacBooks
Network and connectivity

Support end-user applications and infrastructure services

End-User Tools:

Google Workspace (Gmail, Drive, Groups)
Slack
Okta (Advanced Server Access & Identity Engine)
Notion
GitLab
TigerVNC & RDP clients
Frame

Infrastructure Services:

DHCP (isc-dhcp-server)
DNS (BIND)
Corporate networking (Meraki)
MDM (Mosyle)

Supported Operating Systems:

Ubuntu 20.04, 22.04, 24.04
macOS
Windows 10/11 and Server versions

Skills:

L2 IT Support
MacBook troubleshooting
Network troubleshooting
Basic infrastructure service support

Skills

L2 Support,Macbook Troubleshooting,Network Troubleshooting,Infrastructure Services

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