IT Support Executive

Key Responsibilities:

• Provide first-level support for hardware, software, and networking issues via phone, email, or in-person.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Manage user accounts, permissions, and access control in systems such as Active Directory and Office 365.
• Perform system updates, patches, and security configurations.
• Respond to service requests and resolve technical issues in a timely manner.
• Maintain inventory of IT assets and ensure proper documentation.
• Assist in the setup of new devices, onboarding, and offboarding of employees.
• Monitor system performance and implement solutions to ensure availability and reliability.
• Support video conferencing and telecommunication systems.
• Work with vendors and third-party service providers for issue resolution and procurement.
• Ensure compliance with company IT policies, security guidelines, and data protection protocols.

Qualifications and Skills:

• Bachelor’s degree/Diploma in Computer Science, Information Technology, or a related field.
• Proven experience (1–2 years) in IT support or helpdesk roles.
• Strong knowledge of Windows and Mac operating systems, networking protocols, and remote support tools.
• Hands-on experience with Microsoft 365, Active Directory, basic server maintenance, and antivirus tools.
• Familiarity with basic scripting and automation is a plus.
• Excellent troubleshooting, problem-solving, and communication skills.
• Ability to work independently and handle multiple support requests.
• Interest or experience in marketplace operations (Amazon, Flipkart, etc.) will be considered an added advantage.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Shift:

• Day shift

Experience:

• IT support or helpdesk roles: 1 year (Required)

Work Location: In person