Overview This position is open for experienced Business Developers. You will be working with an amazing team and will have tremendous opportunities to learn and grow quickly. We are looking for Business development executive to work on our product Faveo Helpdesk New Business Development Prospect for potential new clients and turn this into increased business from across the world. Most of the clients will be from outside India. Manage your work time efficiently to cover different timezones. Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. Meet potential clients by growing, maintaining, and leveraging your network. Identify potential clients, and the decision makers within the client organization. Research and build relationships with new clients. Set up meetings between client decision makers and company’s practice leaders/Principals. Plan approaches and pitches. Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives. Participate in pricing the solution/service. Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. Use a variety of styles to persuade or negotiate appropriately. Client Retention Present new products and services and enhance existing relationships. Work with technical staff and other internal colleagues to meet customer needs. Arrange and participate in internal and external client debriefs. Business Development Planning Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends. Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels. Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales. Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators. Management and Research Submit weekly progress reports and ensure data is accurate. Ensure that data is accurately entered and managed within the company’s CRM or other sales management system. Forecast sales targets and ensure they are met by the team. Track and record activity on accounts and help to close deals to meet these targets. Work with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner. Ensure all team members represent the company in the best light. Present business development training and mentoring to business developers and other internal staff. Research and develop a thorough understanding of the company’s people and capabilities. Understand the company’s goal and purpose so that will continual to enhance the company’s performance. Education Business development management positions require a bachelor’s degree preferably Engineering. 1-5 years of sales or marketing experience. An MBA is preferred. Other Skills and Qualifications Networking, Persuasion, Prospecting, Public Speaking, Research, Writing, Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Sales Goals, Professionalism, CRM, and Microsoft Office. How can I apply? You are invited to send us your complete resume Attach previous work or portfolio or project details Resume should have candidate photograph in it Mention Linkedin Profile URL in the resume Do go over our company website www.ladybirdweb.com | www.faveohelpdesk.com & LinkedIn profile before applying Job Perks Regular gifts incentives, monthly/quarterly/half/annually offered based on performance Documents Before joining there will be thorough verification by third party. Following documents needs to be submitted and carried for final round of interview. ID Proof – Aadhar card & Pan card Address proof Previous company last 3 months salary slip and bank statement All the companies worked so far their joining, hike & reliving letter 10th, 12th(PUC), diploma, graduation, post graduation marks card and certificate(degree) Ethical Code We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Job Type: Full-time Pay: ₹340,000.00 - ₹800,000.00 per year Benefits: Cell phone reimbursement Flexible schedule Food provided Health insurance Life insurance Paid sick time Schedule: Night shift Rotational shift UK shift US shift Supplemental Pay: Performance bonus Yearly bonus

Company Description At Faveo , we prioritize exceptional customer support by offering a comprehensive helpdesk and service desk solution. Our customer-centric approach ensures personalized interactions that build lasting relationships. Leveraging cutting-edge technology, robust security measures, customizable options, and omnichannel integration, we empower businesses to deliver unlimited and affordable support. Role Description: Customer Success Specialist Location: Jammu Type: Full-time, On-site Open to: Freshers and experienced professionals As a Customer Success Specialist at Faveo Helpdesk, you will be at the forefront of ensuring customer satisfaction. This role involves using your analytical skills, effective communication abilities, and problem-solving expertise to provide outstanding support and build strong customer relationships. You will contribute to delivering top-notch service on a daily basis, ensuring our customers achieve their goals with Faveo's solutions. Key Responsibilities Provide exceptional customer support through various channels (email, chat, or phone). Ensure high levels of customer satisfaction by resolving issues efficiently and proactively. Analyze customer needs and feedback to enhance their experience and improve processes. Communicate effectively with customers, offering clear guidance and solutions. Collaborate with internal teams to address complex customer concerns. Assist in onboarding new customers and training them on Faveo Helpdesk solutions. Monitor and report on customer engagement and satisfaction metrics. QualificationsRequired Skills: Strong Customer Satisfaction and Customer Support abilities. Excellent Analytical Skills and Communication capabilities. Proven ability to deliver excellent Customer Service . Exceptional Problem-Solving and Interpersonal skills. Ability to work collaboratively in a team environment. Preferred Skills: Familiarity with helpdesk software or ticketing systems. Bachelor's degree in Business Administration or a related field. Prior experience in customer service is an advantage. Why Join Us? Be a part of a dynamic, growing organization that values innovation and customer focus. Gain hands-on experience working with advanced helpdesk solutions. Collaborate with a talented team in a supportive work environment. Enjoy opportunities for professional growth and development. Join us at Faveo Helpdesk and make a meaningful impact in customer success! Job Types: Full-time, Fresher Pay: ₹250,000.00 - ₹300,000.00 per year Benefits: Food provided Health insurance Paid time off Provident Fund Schedule: Rotational shift Supplemental Pay: Performance bonus Work Location: In person

Overview We are looking for talented DevOps Engineer. The candidate must have completed course in server management from reputed institute with 0 to 1 year of work experience. Who are we looking for? Freshers or upto 1 year experience Candidate having Creative Thinking and Original Approach Studied from a reputed college Good score throughout academics with minimum 60% marks throughout Role & responsibilities Must be experienced in installation and configuration of web servers(any of Apache/NGINX/IIS), PHP and MYSQL on linux and windows platform Manage and troubleshoot Linux & Windows servers Troubleshoot servers Install & configure Faveo Helpdesk on various client server Build Dockers for Faveo Helpdesk Automate different dev ops task Automate Faveo installation & deployment Technologies you have to work on OS: Linux (Ubuntu, Debian, Cent OS), Windows Server Web server: Apache/IIS/Nginx DB Server: MySQL, SQL Server, SQLite and PostgreSQL Hosting : AWS Cloud, Dedicated server, VPS server & shared servers Web hosting panels: cPanel, Webmin and Plesk Panel Email server: Setup, configure & managing email server Working with ionCube, How to encode application using ionCube and also how the ionCube licensing works. Redis Cron Jenkins Dockers Qualification/Interest Candidates from B.E – Computer Science, Information Technology background preferred Completed course in Linux, Windows Server management or Dev ops from reputed institute Team player, friendly, self-motivated, quick & self learner and be able to work autonomously How can I apply? You are invited to send us your complete resume Attach previous work or portfolio or project details Resume should have candidate photograph in it Do go over our company website www.faveohelpdesk.com before applying Ethical Code We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Overview This position is open for experienced Business Developers. You will be working with an amazing team and will have tremendous opportunities to learn and grow quickly. We are looking for Business development executive to work on our product Faveo Helpdesk New Business Development Prospect for potential new clients and turn this into increased business from across the world. Most of the clients will be from outside India. Manage your work time efficiently to cover different timezones. Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. Meet potential clients by growing, maintaining, and leveraging your network. Identify potential clients, and the decision makers within the client organization. Research and build relationships with new clients. Set up meetings between client decision makers and company’s practice leaders/Principals. Plan approaches and pitches. Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives. Participate in pricing the solution/service. Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. Use a variety of styles to persuade or negotiate appropriately. Client Retention Present new products and services and enhance existing relationships. Work with technical staff and other internal colleagues to meet customer needs. Arrange and participate in internal and external client debriefs. Business Development Planning Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends. Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels. Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales. Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators. Management and Research Submit weekly progress reports and ensure data is accurate. Ensure that data is accurately entered and managed within the company’s CRM or other sales management system. Forecast sales targets and ensure they are met by the team. Track and record activity on accounts and help to close deals to meet these targets. Work with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner. Ensure all team members represent the company in the best light. Present business development training and mentoring to business developers and other internal staff. Research and develop a thorough understanding of the company’s people and capabilities. Understand the company’s goal and purpose so that will continual to enhance the company’s performance. Education Business development management positions require a bachelor’s degree preferably Engineering. 1-5 years of sales or marketing experience. An MBA is preferred. Other Skills and Qualifications Networking, Persuasion, Prospecting, Public Speaking, Research, Writing, Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Sales Goals, Professionalism, CRM, and Microsoft Office. How can I apply? You are invited to send us your complete resume Attach previous work or portfolio or project details Resume should have candidate photograph in it Mention Linkedin Profile URL in the resume Do go over our company website www.ladybirdweb.com | www.faveohelpdesk.com & LinkedIn profile before applying Job Perks Regular gifts incentives, monthly/quarterly/half/annually offered based on performance Documents Before joining there will be thorough verification by third party. Following documents needs to be submitted and carried for final round of interview. ID Proof – Aadhar card & Pan card Address proof Previous company last 3 months salary slip and bank statement All the companies worked so far their joining, hike & reliving letter 10th, 12th(PUC), diploma, graduation, post graduation marks card and certificate(degree) Ethical Code We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Job Type: Full-time Pay: ₹340,000.00 - ₹800,000.00 per year Benefits: Cell phone reimbursement Flexible schedule Food provided Health insurance Life insurance Paid sick time Schedule: Night shift Rotational shift UK shift US shift Supplemental Pay: Performance bonus Yearly bonus

Description Information Job Description Overview This position is open for Fresher in the field of software testing. You will be working with an amazing team and will have tremendous opportunities to learn and grow quickly. We are looking for Quality Analyst to work on our product Faveo HELPDESK Who are we looking for? Fresher Role & responsibilities Work on www.faveohelpdesk.com Review Faveo in terms of UI, usability etc. Web security testing Performance testing Write manual test cases Test the web, mobile application manually Test the web, mobile application using open source testing tools Document the test result We use Github for issue management Technologies you will work on Manual testing Automated testing Tools you will use Git – Github Basic IDE usage of any of these: NetBeans/Dreamweaver/Brackets/Sublime Selenium Candidates with prior knowledge of these tools will be preferred Qualification/Interest Should have completed testing course from reputed institute Candidates from engineering, computer science and information technology background preferred Team player, friendly, self-motivated, quick & self learner and be able to work autonomously How can I apply? You are invited to send us your complete resume Attach previous work or portfolio or project details Resume should have candidate photograph in it Mention Linkedin Profile URL in the resume Do go over our company website www.faveohelpdesk.com & LinkedIn profile before applying

Overview This position is open for experienced professionals in the field of software testing. You will be working with an amazing team and will have tremendous opportunities to learn and grow quickly. We are looking for Quality Analyst to work on our product Faveo HELPDESK Who are we looking for? 1 to 3 years of prior experience in QA Proficient in Software testing Role & responsibilities Work on www.faveohelpdesk.com Review Faveo in terms of UI, usability etc. Web security testing Performance testing Write manual test cases Test the web, mobile application manually Test the web, mobile application using open source testing tools Document the test result We use Github for issue management Technologies you will work on Manual testing Automated testing Tools you will use Git – Github Basic IDE usage of any of these: NetBeans/Dreamweaver/Brackets/Sublime Selenium Candidates with prior knowledge of these tools will be preferred Qualification/Interest Should have completed testing course from reputed institute Candidates from engineering, computer science and information technology background preferred Team player, friendly, self-motivated, quick & self learner and be able to work autonomously How can I apply? You are invited to send us your complete resume Attach previous work or portfolio or project details Resume should have candidate photograph in it Mention Linkedin Profile URL in the resume Do go over our company website www.faveohelpdesk.com & LinkedIn profile before applying Ethical Code We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Overview We are looking for professionals who want to work for a support team. If you’re a motivated self-starter, possess strong customer service and technical problem-solving skills and will not rest until a problem is solved, you could be the hero we’re looking for! You will work on Faveo Helpdesk Who are we looking for? Experience : Fresher to 1 year of experience Work with the team to obtain an in-depth understanding of the product. Fluency in English An affinity for offering excellent customer service Positive and resilient attitude Great teamwork skills Should be open to work in Night shifts at home, currently we don’t have night shifts Background in IT is a big plus. Responsibilities You will deliver Tier I technical support for customers and escalate critical issues to Tier II support. Providing accurate, valid, and complete information by using the right tools, methods, and processes. Ensuring a high level of customer service and a positive experience. Supporting your colleagues with peer learning, and being open to feedback from others You will work with customer using Faveo Helpdesk Education Bachelor’s (Required) You are invited to send us your complete resume Attach previous work or portfolio or project details Do go over our company website www.faveohelpdesk.com before applying Tell us what do you know about help desk industry Ethical Code We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Job Types: Full-time, Fresher Pay: ₹10,000.00 - ₹22,000.00 per month Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Shift: Evening shift Morning shift Night shift Rotational shift UK shift US shift Work Days: Weekend availability Experience: Customer support: 1 year (Required) Location: Jammu, Jammu and Kashmir (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person