IT & Office Support Executive

Job Description

Job Title: IT & Office Support Executive Location: [Okhla Phase III] New Delhi Experience: 3–5 years Employment Type: Full-time, On-site Roles & Responsibilities: IT & Software Support Provide comprehensive desktop and laptop support , ensuring minimal downtime for users. Configure and troubleshoot email systems and MS Outlook , including Outlook backup and recovery . Troubleshoot Office 365 and Microsoft collaboration tools , ensuring seamless user experiences. Manage installation, uninstallation, updates, and license tracking of all business-critical software and applications . Administer Microsoft Office Suite , Microsoft 365 , and Microsoft Workload Security (MWS) . Implement and monitor IT security protocols , including Antivirus (AV) , Data Loss Prevention (DLP) , and endpoint protection. Handle data backup, archiving, and recovery operations to ensure business continuity and compliance. Set up and configure new hardware/software systems for deployment, ensuring readiness for end-users. Troubleshoot and resolve local network, connectivity, and system issues , escalating to vendors when needed. Maintain detailed logs of IT tickets , track issue resolution, and manage replacement of faulty components. Office Administration & Infrastructure Support Coordinate with facilities and administrative teams to ensure smooth daily operations of office infrastructure (power, internet, furniture, supplies). Conduct regular checks on IT hardware and common office equipment (e.g., printers, projectors) to ensure uptime. Liaise with external vendors, facility service providers , and internal stakeholders for timely maintenance and issue resolution. Monitor and maintain inventory of IT assets and office supplies , including procurement and AMC coordination. Support internal events and operational needs that require coordination between IT and administrative functions. Technical Skills Required: Desktop & Laptop Troubleshooting Microsoft Office 365, Outlook, MWS (Microsoft Workload Security) Software Installation & License Management Network Connectivity & System Troubleshooting IT Security Tools (AV, DLP, Endpoint Protection) Data Backup, Archiving & Recovery Vendor & Facility Coordination Ticketing Tools and Inventory Management Systems Experience & Educational required · B. Tech or Diploma in IT · 3-5 years’ experience as an IT support Engineer