International Voice Process

Job Description

Role: Customer Support Executive (International Voice Process) Company: LMES (EdTech Company) Website: https://lmes.in/ LinkedIn: https://www.linkedin.com/company/lmes-academy/mycompany/ Experience: 0.6 to 4 Years Location: Urapakkam, Chennai, Tamil Nadu. Working Days: 6 Days in a Week (Working on Sundays is mandatory) Shift Timing: 9:00 PM – 6:00 AM (6 days a week) Week off: Rotational Off Role Overview: As a Customer Support Executive at LMES, you will be the primary point of contact for our international clientele, assisting them with inquiries related to our online courses. Your role is pivotal in ensuring a seamless learning experience for our users by providing timely and accurate information. Key Responsibilities: • Customer Interaction: Handle inbound and outbound calls to address customer queries, provide information about courses, and resolve issues promptly. • Issue Resolution: Troubleshoot and resolve customer concerns, escalating complex issues to the appropriate departments when necessary. • Documentation: Maintain accurate records of customer interactions, feedback, and resolutions in the CRM system. • Product Knowledge: Stay updated on course offerings and related materials to provide accurate information to customers. • Quality Assurance: Adhere to company policies and quality standards to ensure customer satisfaction. Qualifications: • Education: Bachelor's degree in any field or equivalent work experience. • Experience: Previous experience in customer support, preferably in an international voice process. • Skills: 1. Excellent verbal and written communication skills in English. 2. Strong problem-solving abilities. 3. Ability to handle stressful situations and provide efficient solutions. 4. Proficiency in using customer service software, databases, and tools. 5. Familiarity with CRM systems and practices. Show more Show less