Inside Sales Specialist

Inside Sales

Us in a glimpse:

Founded in 2016 by a BCG consultant frustrated with his engagement ring buying experience, Rare Carat has grown to be one of the largest diamond jewelry online retailers in the United States. It was called the “Secret to Buying A Diamond” by the New York Times.

Rarecarat.com powers over $100m in annual sales by creating transparency in a historically opaque industry using AI indicators and human expert advice. Operating on an innovative "managed marketplace" business model, the company combines the selection advantages of a marketplace with the quality assurance of a traditional retailer.

We have grown to over 180+ employees, but remain a very flat and close-knit team committed to learning from each other, and having the best idea win.

Rare Carat is run by Wharton and Harvard Business School grads. Advisors include TrueCar’s founder, Blue Nile’s ex-CEO, Wharton’s Innovation Dean, and Richard Branson’s Venture Capital head. We have been featured in the New York Times, TechCrunch, NPR, USA Today, CNBC, among others.

Wondering why work with us? Here’s why:

1. We are a fully remote start-up, growing quickly from under 5 people to close to 100 in just six years
2. Our culture is unique: we have a global, remote team of young people taking on more responsibility than most companies would give. We have a bias for action, and a meritocracy where the best ideas win
3. We help customers with the most important purchase of their life so far, their engagement ring. Marrying humans and technology to help our customers make the right decision is thrilling and rewarding
4. If you are the right fit for our rocketship - we would make you an offer, you can’t refuse :)

Job Role Overview:

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Key Responsibilities:

• Customer Engagement:

  Respond promptly to customer inquiries via email, chat, and phone, providing expert guidance on diamonds and fine jewelry.

• Online Sales:

  Understand customer needs and preferences to recommend products that align with their style and budget.

• Product Expertise:

  Stay updated on jewelry trends, product details, and Rare Carat offerings to educate and assist customers effectively.

• CRM Maintenance:

  Log customer interactions and manage sales pipelines using CRM tools.

• Collaboration:

  Work closely with the marketing, product, and operations teams to enhance the customer experience and resolve issues efficiently.

Qualifications:

• 2-3 years of experience in inside sales, jewelry retail, or e-commerce.

• In-depth knowledge of diamonds, gemstones, and fine jewelry is a strong plus.
• Excellent verbal and written communication skills with a customer-centric approach.
• Proficiency in CRM tools and Microsoft Office Suite (or Google Workspace).
• Proven ability to meet and exceed sales targets.
• A proactive and positive attitude with the ability to work independently and collaboratively.

US SHIFT

Wednesday- Sunday

4PM EST- 12AM EST (1:30AM -9:30 AM IST)

Monday and Tuesday OFF