Holiday packages Team leader

Job Summary:

Team Lead

Key Responsibilities:

Sales & Revenue:

• Lead a team of sales consultants to achieve individual and team sales targets.
• Drive B2C sales of international tour packages (e.g., Europe, Asia, Middle East, Africa, etc.).
• Monitor daily inquiries, leads, and conversions; ensure timely follow-ups and closures.
• Design competitive travel itineraries in coordination with the Product and Operations team.
• Maintain an updated knowledge of international destinations, visa norms, airlines, hotels, and suppliers.

Team Management:

• Supervise, motivate, and train team members to enhance productivity and product knowledge.
• Conduct regular performance reviews and implement incentive programs.
• Assign tasks, monitor workflow, and ensure adherence to SOPs.
• Address and resolve team escalations related to clients or operations.

Customer Service & Quality:

• Ensure high standards of customer satisfaction and repeat business.
• Handle key or high-value clients when necessary.
• Review customer feedback and take corrective actions as needed.

Coordination & Reporting:

• Work closely with Marketing, Visa, Ticketing, and Accounts teams for seamless service delivery.
• Prepare daily/weekly/monthly MIS reports and sales forecasts.
• Maintain accuracy in quotations, POS remarks, and documentation.

Key Skills Required:

• Proven experience in international tour package sales (minimum 4–6 years, 1–2 in a leadership role).
• Excellent communication and negotiation skills.
• Strong leadership and people management skills.
• Destination knowledge across key outbound markets.
• Working knowledge of GDS/CRS systems is a plus.
• Proficiency in CRM and MS Office tools.

Qualifications:

• Graduate in Tourism, Hospitality, or Business.
• Diploma/Certification in Travel & Tourism (preferred).
• Minimum of 5 years of experience in a holidays/travel company.

KPIs:

• Sales target achievement (monthly/quarterly/yearly).
• Conversion rate from leads.
• Team performance and retention.
• Customer satisfaction score 
• Timely reporting and operational accuracy.

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