Hiring freshers For email process-Firstsource

Firstsource

0 - 5 years

0 - 2 Lacs

Bengaluru

Posted:7 hours ago| Platform:

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Skills Required

Non Voice Process BPO Email Support Customer Service Email Semi Voice Non Voice International Chat Process Email Process Chat Process Customer Support CSE Technical Support Email Handling Chat Customer Care International Process Email Writing Web Chat International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Respond to customer queries and complaints via email within defined SLAs.
Provide accurate, valid, and complete information using appropriate tools and resources.
Document customer interactions and maintain detailed records of inquiries and resolutions.
Escalate unresolved issues to the appropriate internal teams for further investigation.
Collaborate with team members and other departments to ensure timely issue resolution.
Maintain quality standards and follow all email and communication protocols.
Work with CRM tools (e.g., Zendesk, Freshdesk, Salesforce) to manage and track tickets.
Identify trends in customer feedback and report them to relevant stakeholders.

Preferred Qualifications:

Experience in industries like e-commerce, telecom, healthcare, or banking is a plus.
Exposure to chat or social media support (optional but advantageous).
Ability to handle confidential information responsibly.

B.TECH , B.Sc, Any Post Graduation freshers are not eligible.
Anyone who attended interview before 30 days are not eligible to attend walkin.

Disclaimer:

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