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2.0 - 7.0 years

7 - 17 Lacs

Mumbai

Work from Office

SUMMARY Greetings, We are hiring Freshers and experienced candidates for a multinational transportation company, Work From Office@Mumbai -Kurla West About The Client Our client is a tech company that connects the physical and digital worlds to help make movement happen at the tap of a button. Job Description: You'll be expected to help onboard new driver-partners, provide exceptional support, and quickly adapt to an ever-growing business. You have retail or customer service experience and are an effective communicator with the ability to interact with partners. You have a passion for helping and empowering others and are good at quickly and efficiently troubleshooting problems. And if you don't know the answer, you know where to look and who to ask. You are personable, highly organized, and a patient teacher. You are self-motivated and a great team player. This is a temporary, contract role with the potential for extension. WHAT YOU'LL DO: Deliver 5-star, in-person support for our partners. Walk new drivers through onboarding and all the tools to be successful drivers. Resolve driver issues and questions. Stay on top of processes and tools. Work with the Driver Operations team to streamline procedures. Requirements Requirements Experience: Fresher or upto 2yrs exp in any tele-calling or customer support Qualification- Minimum Graduate and above Eligibility Criteria- Should have excellent communication skills in English and Hindi We need people with strong problem-solving skills, who don't shy away from in-person interactions. A person should be flexible to do work from the office. Benefits S alary- NTH: 17k + 4k Variable pay + Performance based incentives Shift- Day Working days- Rotational 6 days working Mode of work- Work from office Mode of Interview- Virtual

Posted 21 hours ago

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0.0 - 3.0 years

8 - 10 Lacs

Kolkata

Work from Office

We are looking for a highly skilled and motivated individual to join our team as an International Voice Support professional in Mumbai. The ideal candidate should have 0-3 years of experience. Roles and Responsibility Handle international voice calls and provide excellent customer service. Respond to customer inquiries and resolve issues professionally. Work effectively in a fast-paced environment and meet performance targets. Collaborate with team members to achieve common goals. Maintain accurate records of customer interactions and transactions. Continuously improve knowledge and skills to stay current with industry trends. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize responsibilities. Strong attention to detail and organizational skills.

Posted 21 hours ago

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0.0 - 1.0 years

2 - 4 Lacs

Mumbai

Work from Office

Skill required: Voice - Customer Service Designation: Customer Service New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Provide functional and/or technical support to internal and external stakeholders as well as support customer requests/ inquiries and/or questions through email, phone, live chat or other channels as may be established from time to time Liaise with other support teams (Internal & External) as required to resolve requests in a timely manner Ensure proper documentation, notification, tracking and follow up Primary responsibilities are focused on customer contact and ensure accurate transactional processing Maintain strong and current product and process knowledge Ensure compliance to the client policies and procedureLooking for a candidate who is good in communication and has good knowledge on metrics of Customer Support. Written and verbal communication Ability Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportWritten and verbal communication Ability to meet deadlinesAbility to work well in a teamCommitment to quality Adaptable and flexibleWilling to work in rotational shifts (24/7/365), primarily night shifts.0-1 years Customer Service Experience across email, phone & chat Catered to International Clients preferably in a tech support role Willingness to go above and beyond for time sensitive client requests Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisorIn this role you will be given detailed instructions on all tasksThe decisions that you make impact your own work and are closely supervisedYou will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shiftsWilling to work in rotational shifts (24/7/365), primarily night shifts. Qualification Any Graduation

Posted 22 hours ago

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0.0 - 1.0 years

3 - 7 Lacs

Mumbai

Work from Office

Skill required: Voice - Service Desk Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing toolWalk customers/ Provide navigational support on self service portalEnsure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in line with targetsContribute to the team through open and regular communication with peers / supervisorsAdhere to all company or departmental policies and procedures (personnel and operational)Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processMaintain regular and punctual attendance in line with company policies and proceduresMinimise customer complaints and escalations by providing exceptional service and call controlProvide high quality Tier 1 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chatsFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsStrive and achieve SLA target and business outcome indicators defined by the clientPersonal AttributesAble to work on a flexible basis as determined by the business needsAbility to work under pressureTeam workerPositive AttitudeQuick LearnerPunctual and DisciplinedGood Communication skillsCustomer FocussedResults drivenHigh standards of IntegrityAttention to detail What are we looking for Nature of HR queries to be dealt with:Provide recruitment and onboarding support to new employeesUpdating personal records (Address, Name, emergency contact details) of the employeesHelping employees process their timesheets, updating payroll records and answering paystub related questions thus ensuring that employees are compensated correctly and on time.Helping employees obtain their verification of employmentHelping hiring managers in the recruitment processManage employee grievance queriesAdminister or change benefits, health plans, retirement plans, etc.Knowledge & Skill RequirementAbility to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet ExplorerGood technical aptitude with an ability to learn quicklyExcellent verbal and written communication skillsTyping speed 50 words per minuteExperience ProfilePrior international BPO work experience preferredFreshers acceptableNon-BPO work experience would be irrelevant Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Posted 22 hours ago

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7.0 - 11.0 years

4 - 7 Lacs

Mumbai

Work from Office

Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for Training Needs Analysis (TNA)Customer CommunicationsLearning Content DevelopmentHR Process DesignHR AnalyticsAbility to perform under pressureAbility to manage multiple stakeholdersWritten and verbal communicationCollaboration and interpersonal skillsAbility to meet deadlinesTalent Acquisition & DevelopmentEmployee Support & Case ManagementCompensation & Payroll Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Posted 22 hours ago

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1.0 - 3.0 years

3 - 6 Lacs

Mumbai

Work from Office

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in written & verbal communication. Good call handling skills.Candidate should be comfortable with night shift ranging from 5.00pm - 8.00am.Customer service refers to the assistance and support provided by a business or organization to its employes. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Customer CareCustomer SatisfactionCustomer Support OperationsCustomer Experience (CX) Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines This is a voice process and the communication with the customer can happen through phone, emails and through portal tickets. You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Posted 23 hours ago

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1.0 - 3.0 years

3 - 6 Lacs

Mumbai

Work from Office

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in written & verbal communication. Customer service refers to the assistance and support provided by a business or organization to its employes.It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Customer CareCustomer CommunicationsCustomer Support OperationsCustomer Satisfaction Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines This is a voice process and the communication with the customer can happen through phone, emails and through portal tickets. You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Posted 23 hours ago

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1.0 - 3.0 years

3 - 6 Lacs

Mumbai

Work from Office

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in written & verbal communication. Good call handling skills.Customer service refers to the assistance and support provided by a business or organization to its employes. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Customer SatisfactionCustomer CareCustomer Support Operations Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines This is a voice process and the communication with the customer can happen through phone, emails and through portal tickets. You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Posted 23 hours ago

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1.0 - 3.0 years

3 - 6 Lacs

Mumbai

Work from Office

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in written & verbal communication. Good call handling skills.Customer service refers to the assistance and support provided by a business or organization to its employes. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Customer CareCustomer SatisfactionCustomer Support OperationsCustomer Experience (CX) Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines This is a voice process and the communication with the customer can happen through phone, emails and through portal tickets. You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Posted 23 hours ago

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0.0 - 1.0 years

3 - 7 Lacs

Bengaluru

Work from Office

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0-1 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Ability to work well in a teamPrioritization of workloadAbility to perform under pressureAdaptable and flexibleCollaboration and interpersonal skills Ability to work well in a teamPrioritization of workloadAbility to perform under pressureAdaptable and flexibleCollaboration and interpersonal skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Posted 23 hours ago

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7.0 - 11.0 years

12 - 17 Lacs

Bengaluru

Work from Office

Skill required: NA - Business Transformation Designation: Business Transformation Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for Collaboration and interpersonal skillsProblem-solving skillsStrong analytical skillsAbility to manage multiple stakeholdersWritten and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Posted 23 hours ago

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1.0 - 6.0 years

4 - 4 Lacs

Chennai

Work from Office

Hi, We are hiring experienced technical support / customer support professionals for Quality analyst role for UK shifts Experience - 1 yr & above (only from technical support / customer support background from international background only) Salary - Experience(1yr to 2yrs) - 25k take per month Experience (2yrs & above) - 28k take home per month If you are interested and your skills match the requirements, please share your updated CV to Janani(HR) - 9043685348 Work from office only Shift timings -12.30pm to 9.30pm / 1.30pm to 10.30pm / 2.30pm to 11.30pm Should be able to join immediately 5 days working in a week and saturday and sunday fixed off Free cab facility provided for pick and drop(*25km radius, door step pick and drop) Good communication skill in English is required Job Responsibilities: Evaluate Agent Performance: Review the quality of both phone and non-voice interactions against client quality benchmarks. Ensure Compliance: Monitor adherence to business rules and processes, promptly reporting any breaches. Document & Report: Complete monitoring forms with detailed performance comments and accurately save all results for reporting. Support Improvement: Assist in developing recommendations for quality assurance enhancements, focusing on workflow and knowledge guides. Efficiency: Ability to work quickly and accurately to meet set targets. Analytical Acumen: Excellent analytical skills, including synthesizing data from diverse sources. Organization: Superior time management and organizational abilities. Technical Proficiency: Basic computer literacy and software usage. QA Understanding (Advantage): Knowledge of quality assurance standards and methodologies is a plus. Note: If you have previously interviewed for this role, please disregard this posting.

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0.0 - 3.0 years

2 - 3 Lacs

Navi Mumbai, Ahmedabad, Mumbai (All Areas)

Work from Office

Opening for Freshers in BPO Domain for Voice process Night shift. Good comm req kolkata, Chennai, Bangalore, Hyderabad Freshers & experience with excellent communication skills US shift (6:30pm to 3:30am) Sat & Sun off Cab will be provided Work From Office AR caller / Customer / Technical Support (International Voice) Sal 18k To 30k net Pls call Bhavna 9884634937 for more info. Thanks Bhavna 9884634937

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0.0 - 5.0 years

2 - 4 Lacs

Hyderabad, Chennai, Bengaluru

Work from Office

Job description 1. Resolve customer complaints via Call. 2. Responding to customer inquiries. 3. Ensure customer satisfaction & provide professional support. 4. Proper resolution to customer Queries. 5. salary up to 35k Pls call sangeeta 9176078282 for more info Regards sangeeta 9176078282

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0.0 - 5.0 years

0 - 3 Lacs

Bengaluru

Work from Office

SUMMARY Job Opening: International Customer Support Role Our client, a leading global professional service company, is seeking a dedicated individual to join their team as an International Customer Support Representative. This position is based in Bangalore and requires working from the office. Responsibilities: Handle customer inquiries via phone in different time zones Provide professional and positive responses to global clients Adapt to working in rotational shifts, including night shifts Demonstrate excellent verbal and written communication skills in English Apply knowledge of customer service principles and practices Requirements Requirements: Graduates or Master's degree holders Excellent English communication skills Willingness to work in rotational shifts, including night shifts Note: 2 days of rotational week off and 5 days of working. Graduates or Master's degree holders Excellent English communication skills Willingness to work in rotational shifts, including night shifts Benefits Both Way CAB facilities available Salary: 25k monthly CTC

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3.0 - 5.0 years

6 - 10 Lacs

Chennai

Work from Office

We are looking for a highly skilled and experienced Subject Matter Expert - Analytics to join our team at Omega Healthcare Management Services Pvt. Ltd., located in Chennai I. The ideal candidate will have 3-5 years of experience. Roles and Responsibility Develop and implement analytics solutions to drive business growth and improvement. Collaborate with cross-functional teams to identify and prioritize business needs. Design and deliver training programs to enhance employee skills and knowledge. Analyze complex data sets to provide insights and recommendations to stakeholders. Develop and maintain databases and reports to track key performance indicators. Work closely with the IT team to ensure seamless integration of analytics solutions. Job Strong understanding of CRM/IT Enabled Services/BPO industry trends and challenges. Excellent analytical and problem-solving skills, with the ability to interpret complex data sets. Effective communication and collaboration skills, with experience working with cross-functional teams. Ability to design and deliver engaging training programs. Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Experience with data analysis tools and technologies, such as Excel, SQL, or Tableau.

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2.0 - 5.0 years

5 - 6 Lacs

Bengaluru

Work from Office

Hi Warm Greetings, Greetings from Rivera manpower services! Note : Excellent communications is a Must to apply Only immediate joiners with Degree Certificate Mandatory! With Minimum 1 years Experience In International BPO is Mandatory Book your slots for the interview : Deepa : 9380300644 /9986267393 / 7829336034 /7829336202 About us: The global leader in digital services and technology for content creation and delivery, Deluxe has been a trusted partner to Hollywood studios, independent filmmakers, TV networks, online content producers, brands, and anyone looking to bring stories and experiences to audiences, for more than 100 years. Deluxe Creative companies house the worlds top talent. Deluxe Delivery enables content creators and providers to get their content to the world in any format. With headquarters in Los Angeles and New York, and operations in 25 key media markets worldwide, Deluxe relies on 8,000 of the industry's premier artists, experts, and innovators. Position 1: Designation: Accounts Coordinator/ Client Services Executive CTC- 6LPA+ allowances upto (8k)Shifts- Hybrid mode, Fixed weekend offUS shifts(9pm-6am)(10pm-7am) Location- Bellandur, Bangalore Roles and Responsibilities: Customer Engagement- Be the primary point of contact and build long-term relationships with customers, both externally and internally. Connect with clients and drive regular status calls, executive summaries and strategy meetings for high-profile projects. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Create, maintain and communicate to client project timelines and budgets. o Prepare and communicate pricing quotes and estimates with client. o Ensure Billing and Revenue Tracking is maintained weekly. Manage client change orders by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations. Prepare regular account statuses, such as missing asset reports, delivery schedules and project statuses to the customer or senior management. Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems and Email/verbal communication for special cases and exceptions. o Working with Account Coordinators to ensure day to day production is running effectively. o Ensure Account Coordinators maintain a current and accurate understanding of all work-in- progress that has been initiated. Collaborate with Account Coordinators to ensure deliverables are completed within agreed upon timeframe with client - communicate with internal and external teams should changes occur as required. Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client. o Communicate regularly with client regarding project performance metrics. Note: 1. This is client interaction role and not Finance & Accounts role. 2. Transport - free pick-up and drop facility from your residence to work and back. 3. Meals - Breakfast, Lunch and dinner will be served in the facility. 4. Candidate should be open for Night shift (9pm-6am)(10pm - 7am) Regards, Deepa : 9380300644 Rivera Manpower Services

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0.0 - 5.0 years

2 - 3 Lacs

Noida, Gurugram, Delhi / NCR

Work from Office

Job description We are hiring for Freshers to Experienced candidates for different Customer support roles in a MNC based at Gurgaon. Interested candidates can share their updated CV to touch.hr28@gmail.com NO OF POSITIONS : 100 INTERNATIONAL & DOMESTIC processes are available FRESHERS and EXPERIENCED candidates can apply. Any graduates and Undergraduates can apply. 12th Qualification is mandatory SALARY = 15.2K to 27K In hand + Incentives ( SALARY is clearly depends on Qualification & Experience) Night Shift, Day shift (Domestic), Evening & Rotational Shifts available INTERNATIONAL CHAT , VOICE & BLENDED Processes are available. FACE TO FACE TO INTERVIEW ONLY ___________________________________________________________________________________________ CALL IMMEDIATELY SHARE WITH FRIENDS & COLLEAGUES Please Ping on WhatsApp as well ( Name, Number, Mail id, Fresher/Experienced) Sr HR Monika - 9540632102( Call & WhatsApp) - Please call twice, if not connected. Email: touch.hr28@gmail.com NOTE: Please do not contact if you are looking for Work from home. TOUCH CONSULTANTS NO CHARGES NEW DELHI

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1.0 - 5.0 years

4 - 6 Lacs

Bengaluru

Work from Office

Warm Greetings from Rivera Manpower Services Hiring Mortgage Underwriter (US/Australian Market) Location: Bangalore Shift: Australian Shift CTC: Based on experience Call & Book Your Interview Slot: 7829336034 / 7829336202 /8884777961 Eligibility Criteria: Minimum 1 year of experience in mortgage underwriting Experience with US or Australian mortgage market is mandatory Graduates or Postgraduates can apply Excellent analytical and communication skills Immediate joiners only Roles & Responsibilities: Perform underwriting decisions based on income (W2 wage earner, self-employed), assets, credit, collateral, title, and risk Review and verify borrower loan applications 1003, 1008, AUS findings, and appraisal reports Calculate LTC/CLTV and HTI/DTI to ensure compliance with FNMA, FHLMC and other regulatory agencies Conduct thorough 4C’s analysis – Credit, Capacity, Capital, and Collateral Perform due diligence and auditing of residential mortgage files in the primary market Verify and audit mortgage insurance, homeowner’s insurance, flood certificates/insurance , and other supporting documents Review credit reports to assess borrower liabilities Join a dynamic team and enhance your mortgage underwriting career with global exposure. Call now to apply! 7829336034 / 7829336202 / 9986267393

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0.0 - 3.0 years

2 - 3 Lacs

Navi Mumbai, Ahmedabad, Mumbai (All Areas)

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Opening for Freshers in BPO Domain for Voice process Night shift. Good comm req kolkata, Chennai, Bangalore, Hyderabad Freshers & experience with excellent communication skills US shift (6:30pm to 3:30am) Sat & Sun off Cab will be provided Work From Office AR caller / Customer / Technical Support (International Voice) Sal 18k To 30k net Pls call Durga 9884244311 for more info Thanks Durga 9884244311

Posted 6 days ago

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0.0 - 5.0 years

2 - 4 Lacs

Hyderabad, Chennai, Bengaluru

Work from Office

Listening and Typing Data Entry Work Accounts Management and Claims Management Voice Preferred candidate profile Freshers with UG Perks and benefits Food provided Health insurance Provident Fund Weekend off Incentives Provided Shift allowance.

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0.0 - 5.0 years

2 - 4 Lacs

Hyderabad, Chennai, Bengaluru

Work from Office

Opening for Freshers in BPO Domain for Voice process Night shift. Good comm req kolkata, Chennai, Bangalore, Hyderabad Freshers & experience with excellent communication skills US shift (6:30pm to 3:30am) Sat & Sun off Cab will be provided Work From Office AR caller / Customer / Technical Support (International Voice) Sal 18k To 30k net Pls call Durga 9884244311 for more info Thanks Durga 9884244311

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1.0 - 6.0 years

3 - 4 Lacs

Noida, Faridabad, Delhi / NCR

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TOP MNC at GURGAON is hiring EXPERIENCED Candidates for INTERNATIONAL VOICE PROCESSES No of Positions: 76 Salary: 24K to 35K Inhand + Both side cabs & Other allowances Salary: Upto 35K + incentives Qualification: Graduates & Undergraduates Should have excellent communication skills Should be okay for Evening/Night Shifts ( Cabs available) Please contact immediately for more details Sr HR Ranjan - 8586942554 ( Call & WhatsApp your basic details/Resume) Email: ranjansahakne3@gmail.com NO CHARGES

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1.0 - 3.0 years

1 - 3 Lacs

Hyderabad

Work from Office

Greetings from Sutherland! Currently we are hiring for International Non voice process for experienced Role & responsibilities A Non -Voice Job is a job where the executives are assigned to handle the non -voice process from clients in different countries, particularly the U.S., Dubai etc. These jobs include product and service support or technical support in which the customer is calling to solve an issue. Preferred candidate profile: *Must be fluent in English *Excellent Communication can Apply *Candidates should reside under the radius of 25 kms are eligible . * Experienced can apply. * Candidate with International Exp Will be Considered with Both Undergraduate and Graduate can apply. *Freshers are Not Eligible *24/7 shifts and rotational week offs (5 days working a week) *ROI - JAM, Assessment & Operations Round *Two-way cab facility only in night shift within 25Kms only from office premises *Candidate who is comfortable working from office can apply, Needed Immediate Joiners only. *No virtual Interview is available *Out of station candidates are Strictly not eligible *Pursuing education candidates are strictly not eligible NOTE: NO WORK FROM HOME Perks and benefits You'll develop your emotional intelligence. You'll learn your product or service, inside and out you'll build transferable Skills. you can educate customers without selling. you can develop a side project. you'll learn how to effectively solve problems. ONLY FOR THE CANDIDATES WHO ARE GOOD AT ENGLISH COMMUNICATIONS CAN APPLY FOR THE OPPORTUNITY. * Interview Rounds 1. HR 2. Assessment 3. Operations Note: 1 ) No Virtual interview & ONLY FOR Immediate joiners. 2) Minimum Experienced of at least 8 months into international voice process are eligible Sutherland never requests payment or Favours in exchange for Job Opportunities Contact : 7416270242 (Hajera HR)

Posted 6 days ago

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1.0 - 3.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Skill required: Omnichannel - Customer Service Technology Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred herePlatform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Written and verbal communicationAdaptable and flexibleAgility for quick learningAbility to perform under pressureAbility to work well in a team Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Posted 6 days ago

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Exploring Semi Voice Jobs in India

Semi voice jobs are a popular option for job seekers in India, offering a mix of voice and non-voice responsibilities. These roles typically involve interacting with customers via chat, email, or social media, making them a great fit for individuals who prefer a combination of communication and technical skills.

Top Hiring Locations in India

  1. Bangalore
  2. Hyderabad
  3. Chennai
  4. Pune
  5. Mumbai

These cities are known for their thriving IT and BPO sectors, making them hotspots for semi voice job opportunities.

Average Salary Range

The average salary range for semi voice professionals in India varies based on experience and location. Entry-level positions may offer around INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 5-8 lakhs per annum.

Career Path

In the semi voice job market, career progression typically involves moving from roles like Customer Support Executive to Team Leader, Quality Analyst, and eventually to Operations Manager. Continuous learning and upskilling can help individuals advance in their careers.

Related Skills

In addition to strong communication and problem-solving skills, semi voice professionals may benefit from being proficient in customer relationship management (CRM) software, data analysis, and knowledge of industry-specific tools and technologies.

Interview Questions

  • How do you handle a difficult customer complaint? (basic)
  • Can you explain your experience with email support? (medium)
  • How do you prioritize and manage multiple customer inquiries simultaneously? (medium)
  • What steps would you take to escalate an unresolved customer issue? (medium)
  • How do you stay updated on product/service information to assist customers effectively? (basic)
  • Describe a time when you had to collaborate with a team member to resolve a customer query. (medium)
  • How do you ensure data security and confidentiality while handling customer information? (basic)
  • What strategies do you use to improve customer satisfaction scores? (medium)
  • Can you provide an example of a challenging customer interaction you successfully resolved? (medium)
  • How do you handle technical issues raised by customers without technical knowledge? (advanced)
  • Explain a situation where you had to deal with a high volume of customer queries. How did you manage it? (medium)
  • How do you maintain professionalism and empathy in customer interactions? (basic)
  • Have you used any CRM software before? If yes, which one and how did you find it helpful? (medium)
  • How do you ensure accuracy in your responses to customer queries? (basic)
  • Describe a time when you had to de-escalate a tense situation with a customer. (medium)
  • What strategies do you use to personalize customer interactions and make them feel valued? (medium)
  • How do you handle feedback from customers, both positive and negative? (basic)
  • Can you discuss a time when you had to learn a new product/service quickly to assist a customer? (medium)
  • How do you adapt your communication style when interacting with different types of customers? (basic)
  • Describe a situation where you had to follow up with a customer to ensure their issue was resolved satisfactorily. (medium)
  • How do you handle repetitive queries from customers without losing patience? (medium)
  • Can you explain your approach to documenting customer interactions for future reference? (basic)
  • How do you ensure compliance with company policies and procedures while assisting customers? (basic)
  • Describe a time when you had to work under pressure to meet a tight deadline for resolving a customer issue. (medium)
  • How do you stay motivated and engaged in a fast-paced customer support environment? (basic)

Conclusion

As you explore semi voice job opportunities in India, remember to showcase your communication skills, problem-solving abilities, and willingness to learn and grow in the role. By preparing thoroughly and approaching interviews confidently, you can increase your chances of landing a rewarding semi voice position. Good luck!

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