Technical Onsite Support Executive

Job Description

Location : Chandigarh Timings:? Monday to Saturday (Day shift) Experience : 0-1 year Key Roles and Responsibilities Onsite Technical Support Executive will work with the Service Delivery Managers to support Tool / Software implementation and operation. Install software / utility by connecting with brand teams Tool / Software is used by a location (mall, food court, airport, etc. ) to capture automated daily sales data from all outlets present in the location Candidate will be doing the follow-ups, monitoring, and new integrations for the tool and reports New integration-related activities include coordinate with brands and set up slots for utility installation/upgrade Ensure the system requirements are present for smooth installation Coordination & follow-ups with the retailers towards(New Brand integration) ADSR LIVE Daily new live brands (PRE LIVE) huddle call to be conducted with the mall team Contribute in weekly project huddle call with SDM Monitoring data includes Ensuring Availability of accurate sales data for brands Daily coordination with the SDM for getting the resolutions on time and timely updation of automated daily sales data Sales data collection and upload on portal for select brands Analysis of missing data with appropriate reasons on daily basis Conduct periodic audits and report findings of the audits Assist in root cause analysis of audit findings Seek clarification with the Tenants / Concessionaires for data captured but not reflecting in the bill-wise report Monitor brand status and correctness of overall data Update and maintain knowledge base of all tickets and issues Training team on processes, applications & tools Handle First Level Escalations Requirements - Knowledge of project-related information, viz., IIS, FTP, SFTP, Firewall, Antivirus, Cloud Server, Routers, and switches. ( preference ) Knowledge of software installation through remote connection tools and PoS understanding is a must MIS Reporting experience Querying / SQL language ( Nice to have ) Experience in a similar role or Retail operations ( Nice to have ) Understanding of Store Infrastructure (basic or advanced) Knowledge of databases and network environments ( Nice to have ) Previous customer service or support and/or basic technical experience required. Excellent verbal and written communication skills and interpersonal skills required Experience in providing support as a helpdesk for Software / Hardware / Networking domain Courteous and professional phone manners, demeanor, and attitude are essential.