Help-desk Support Team Lead

Technical Support / Help-desk Support Team Lead
Hyderabad(ONSITE)
Full Time Opportunity

Must Have Skills :

• Degree Certificate
• 1 - 2 years of experience as lead in an IT environment
• Excellent communication skills, should be able to hold a conversation
• Good customer service skills, multitasking and documentation skills
• Ability to adjust quickly to the changing priorities and implement the same per business requirements

People Management

• Shrinkage Management:
• Attrition Management:
• Conflict Resolution:
• Issue Mitigation

Process Management

• Monitoring and Control of Queues:
• Continuous Process Improvement:
• Implementation of Process Updates:

Team Development and Mentorship

• Regular Audits:
• Training Needs Identification:
• Key Focus Areas Evaluation:
• Conducting Huddles:.

Client Management

• Problem Determination:
• Resolution and Escalation:
• Client Communication:

Reporting and Feedback

• Capacity Planning:
• Data Analysis and Metrics:
• Feedback Mechanisms

Thanks & Regards

Ramdas Sakthivel | Sr.Technical Recruiter

Arthur Grand Technologies Inc
E: ramdas@arthurgrand.com

Job Type: Full-time

Shift:

• Day shift

Work Days:

• Monday to Friday

Work Location: In person