Health Coach - Hindi

What We Look For:

We hire and retain employees based on passion, talent, and trust. These core values are non-negotiable and define the way we work. Health Coaches must be deeply committed to adding real value to members' lives—every single day.

Core Responsibilities:

• Act as the primary point of contact for each assigned member—building trust, offering personalized support, and delivering a consistently high-touch experience.

• Bridge the gap between health and technology by helping members understand and leverage the Twin platform to make informed lifestyle changes.

• Speak to members at a defined frequency, ensuring structured conversations that add value, instill motivation, and drive positive health outcomes.

• Provide individualized nutrition and lifestyle coaching focused on remissioning chronic metabolic diseases and improving overall health.

• Motivate and empower members to achieve their health goals through sustained behavior change, education, and encouragement.

• Interpret and review member health data daily, enabling timely and actionable interventions.

• Promote the Twin philosophy: unmonitored dieting is evil to a disrupted metabolism—members must heal through scientific guidance, not restriction.

• Reiterate the role of the Twin Digital Twin technology consistently to enhance understanding, engagement, and trust in the process.

• Take full ownership of member adherence, retention, and reactivation, using early signals to proactively prevent drop-offs.

• Handle exceptions and escalations calmly and professionally, providing solutions and emotional support during moments of distress.

• Champion scoreboard-driven performance—monitoring key metrics like member engagement, retention, nutrition adherence, and health outcome and referrals.

• Collaborate closely with internal teams (Doctors, Coaches & Customer Success) to ensure seamless, coordinated care delivery.

• Maintain full compliance with Twin Health's SOPs for data, communication, and service excellence.

Performance Scoreboard:

As a Health Coach, your performance is measured on a transparent scoreboard. You are expected to consistently drive excellence in the following key areas:

• Health Improvements: Demonstrated clinical and metabolic progress of assigned members.

• Engagement & Adherence: Member consistency in following recommended protocols and using the Twin platform.

• Retention/Renewal: Ongoing participation of members across program phases.

• Reactivation: Re-engagement of members showing early signs of drop-off.

• Referrals: Member advocacy through referrals and positive feedback.

• Member Count: Effective management and outcomes across a defined member load.

Who You Are

• Bachelor's degree in Nutrition or Health Sciences & Master's in Food & Dietary Nutrition (PG is mandatory)

• Certification from NBHWC, ACE, or equivalent health coaching body preferred.

• Minimum 5 years of experience in health/nutrition counseling, ideally within chronic care settings.

• Fluent in English & Hindi.

• Passionate about health, behavior change, and delivering life-changing results.

• Emotionally intelligent, empathetic, and calm under pressure, with a track record of managing client distress effectively.

• Tech-savvy with experience in digital health platforms and virtual coaching.

• Results-focused and performance-driven, with the ability to work with dashboards and achieve high operational throughput.

• A team player and culture champion who leads with empathy, integrity, and accountability.

At Twin Health, you don't just coach—you lead a movement toward healing, hope, and human potential. If you're ready to make a measurable difference in lives, this is where your journey begins.